Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

2715 Reviews

ReScore Reviews™ (83)

ReScore
Overall Rating 4.7590354/5Overall Rating 4.7590354/5Overall Rating 4.7590354/5Overall Rating 4.7590354/5rating 4.7590354
Original
Overall Rating 2.3253/5Overall Rating 2.3253/5rating 2.3253rating 2.3253rating 2.3253
98% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


CN
Carlynn N.
Darien, IL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
the staff
service is great
JOHN W W., service manager from D'Arcy Hyundai responded on 07/15/2019

Hi Carlynn,
Thank you for you feedback on your recent D'Arcy Hyundai service experience. We appreciate your 5-star review and your continued patronage.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

JM
James M.
Frankfort, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Sales, service, financing
All I can say is outstanding in every aspect of this dealership!! Jim M
JOHN W W., service manager from D'Arcy Hyundai responded on 07/14/2019

Jim,
Thank you so much for your kind comments regarding your experiences at D'Arcy Hyundai, we value and appreciate your continued patronage.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

DH
David H.
Joliet, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
D’Arcy Hyundai is absolute best!
I have owned 6 Hyundais all purchased at D’Arcy in Joliet, IL. The cars are fantastic with the best warranty in the industry. Service is superb! Managers and techs are the best. Comfortable waiting room with TvV and free WiFi, Starbucks coffee, chips, fresh baked chocolate chip cookies, pop, water, and tootsie rolls! Service is quick and free car wash! Cannot beat the service!
JOHN W W., service manager from D'Arcy Hyundai responded on 07/12/2019

David,
Thank you so much for your feedback, we really appreciate you taking time out of your day to let us know how we are doing. Your loyalty and continued patronage means the world to us.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

RG
Raul G.
Plainfield, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Profecional personnel
Keep up the good job thanks
JOHN W W., service manager from D'Arcy Hyundai responded on 07/12/2019

Raul,
Thank you for your feedback, we value and appreciate your business and will continued to do our best to exceed your expectations.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

TB
Thomas B.
Shorewood, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Great Service
Great service with a reasonable wait and very friendly and helpful staff.
JOHN W W., service manager from D'Arcy Hyundai responded on 07/10/2019

Thomas,
Thank you for your feedback, we appreciate your kind comments about our team members.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

VV
Victor V.
Minooka, IL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Great Service Every time!
2nd Sonata and the service from the beginning to the end is excellent!
JOHN W W., service manager from D'Arcy Hyundai responded on 07/10/2019

Victor,
Thank you for your feedback, we really appreciate you taking time out to tell us how we are doing. We value your loyalty and continued patronage.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

MS
Midori S.
Minooka, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Excellent customer service
My service advisor Frank is always so professional and courteous. He always gives me a call to let me know that my car is ready. With service like this I dont mind paying more to have my car serviced here.
JOHN W W., service manager from D'Arcy Hyundai responded on 07/10/2019

Midori,
Thank you for your feedback and kind comments regarding your D'Arcy Hyundai service experience. We also appreciate you highlighting a staff member who helped exceed your expectations.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

DM
Debra M.
Romeoville, IL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Excellent customer services always
Always accomedating and courteous . Superior customer service !! Would recommend for sure !!
JOHN W W., service manager from D'Arcy Hyundai responded on 07/09/2019

Debra,
Thank you for your feedback on your recent D'Arcy Hyundai service experience. We value your business and appreciate your recommendations.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

DB
Donald B.
Shorewood, IL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Best Customer Service and Vehicles!
My wife and I recently purchased a 2018 used Certified Hyundai SantaFe from D’Arcy Hyundai. This is one of many vehicles we have purchased over the years and we have always been pleased with the quality customer service and price along with the value and safety of the products we have purchased. We have worked with Jimmy Kociuba in Sales who found the perfect vehicle for us in our price range without any high pressure at all . I would highly recommend seeing him for any vehicle needs new or used! Terry D’Arcy has always run a quality business, backs up his vehicles and goes above and beyond to make sure his customers are taken care of and happy. Because of this my wife and I do not shop anywhere else when looking for a new or used vehicle!!
JOHN W W., service manager from D'Arcy Hyundai responded on 07/08/2019

Donald,
Thank you for your feedback, we really appreciate you letting us know how we are doing, our goal is to exceed your expectations with every visit. We will pass on your praise and comments and thank you again for your loyalty.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

TF
Tyawasha F.
Joliet, IL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2019 Category: Service
Best experience
I’ve bought several cars from other dealerships and this is the first that I’ve found to be truly helpful, not only in sales but in customer service also. No pressure to buy with an aim to please. Definitely top notch.
JOHN W W., service manager from D'Arcy Hyundai responded on 07/08/2019

Tyawasha,

Thank you for your feedback we truly value and appreciate your business and will continue to do our best to always exceed your expectations with every visit.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

VM
Valentin M.
Joliet, IL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Great Service
Love taking my Santa Fe to D’Arcy for service as always have great experience and everyone is so friendly.
JOHN W W., service manager from D'Arcy Hyundai responded on 07/07/2019

Valentin,
Thank you for your feedback, we value and appreciate your business, and loyalty.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

CL
Carolyn L.
Joliet, IL
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Just like new
Car was taken in for oil change . Technicians discovered a problem with the backup camera and thermostat ...all issues resolved in a timely manner and now car is just like new !
JOHN W W., service manager from D'Arcy Hyundai responded on 07/03/2019

Carolyn,
Thank you so much for your feedback, we appreciate you taking time to let us know how we are doing. We are always glad to help.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

CB
Craig B.
Decatur, IL
2015 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Best dealership ever!
Have purchased or leased 5 Hyundai’s from D’Arcy...always extremely courteous, very professional, honest, and efficient. Their customer service is as good as it gets. I moved 5 years ago from the area and still make the 2 hour drive if I need something looked at.
JOHN W W., service manager from D'Arcy Hyundai responded on 07/03/2019

Craig,
Thank you so much for your loyalty, we value and appreciate your business and continued patronage.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

AC
Ashley C.
Forest Park, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Great customer service and efficient oil change
DArcy has excellent customer service, communicates well, and always fixes the service problem with my care. I also choose DArcy exclusively for trustworthy oil changes!
JOHN W W., service manager from D'Arcy Hyundai responded on 07/02/2019

Ashley,
Thank you for your feedback, we value and appreciate your loyalty and continued patronage.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

JF
Janice F.
Plainfield, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Customer care
Always happy with service
JOHN W W., service manager from D'Arcy Hyundai responded on 07/02/2019

Janice,
Thank you for your feedback and 5-Star review, we value and appreciate your kind comments.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

DM
Dawn M.
Midlothian, IL
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Excellent
The service department is fast and excellent!
JOHN W W., service manager from D'Arcy Hyundai responded on 07/02/2019

Dawn,
Thank you for your feedback along with your 5-Star review, please know we value and appreciate your loyalty.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

Verified Customer
Chicago, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Superb staff
From the minute I entered the service area, staff provided courteous, experienced and professional service.
JOHN W W., service manager from D'Arcy Hyundai responded on 07/02/2019

Jodi,
Thank you for your feedback and 5-Star review on your recent D'Arcy Hyundai service experience.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

SS
Stanley S.
Alsip, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Prompt service,Friendly Staff
Always get prompt and courteous service from this dealer. I live about an hours drive from dealership and the drive and time are worth it. They treat you right. This is my first auto purchase from Darcy, purchased two other Hyundai cars from two other dealers and Darcy has been the best over all.
JOHN W W., service manager from D'Arcy Hyundai responded on 07/01/2019

Stanley,
Thank you for your loyalty, we value and appreciate your business and will continue to do our best to exceed your expectations with every visit.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

MR
Marc R.
Joliet, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Service
Awesome as always
JOHN W W., service manager from D'Arcy Hyundai responded on 07/01/2019

Marc,
Thank you for your feedback and 5-Star review, we value and appreciate your business.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com

KS
Kim S.
Plainfield, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Service
Efficient Customer Service
Brought my Hyundai Sonata in for recall work. Service was fast, friendly and they even cleaned my car after service!! Really nice group!
JOHN W W., service manager from D'Arcy Hyundai responded on 07/01/2019

Kim,
Thank you for your feedback, we value and appreciate your business and will continued to do our best to exceed your expectations.

Thank you,
John Wagner
Service Manager
815-725-5200
email: Jwagner@darcymotors.com