Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

856 Reviews

ReScore Reviews™ (13)

ReScore
Overall Rating 4.6923077/5Overall Rating 4.6923077/5Overall Rating 4.6923077/5Overall Rating 4.6923077/5rating 4.6923077
Original
Overall Rating 2.53846/5Overall Rating 2.53846/5rating 2.53846rating 2.53846rating 2.53846
98% Would Recommend
80% Business Response
Latest Review 3 days ago

Reviews


VO
Vickie O.
Lagrange, IN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2019 Category: Service
Sonata
I appreciate your response to my concern. I always do all my business at your dealership. Thank you for all you do.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/02/2019 Category: Service
Maintenance
Just disappointed.
Patrick C., Service Manager from Goshen Hyundai responded on 06/03/2019

Vickie:
I am sorry for the problem you had during your recent service visit. I called your number and was asked to return the call tomorrow morning.  Certainly I will call back tomorrow. In the mean time please accept my appology for not meeting your expectaions and I assure you we will repair this stiuation to your satisfaction. 
I am looking forward to speaking with you and explaing our plan that will stop this type of concern from happening again.
Again Thank you for your time and patience.


Thank You Again:

Pat

Patrick Considine
Service Manager
574-875-5106

Verified Customer
Warsaw, IN
2012 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2017 Category: Service
Renewed confidence
Goshen Hyundai made sure to make things right quickly to renew my confidence in this service shop. I appreciate Patrick's commitment to his customers to make sure they are always treated with utmost care.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/21/2017 Category: Service
Multi-point inspection, not informed of broken trunk latch.
When receiving service on April 13, they were able to successfully perform the recall (which fixed the check engine light), and replace the wheel bearing. The wheel bearing was covered by the warranty which was a surprise. They had called me to inform me that my brakes needed replaced along with going through the rest of other needed maintenance for the vehicle. All service was performed and everything checked out okay per there reporting to me. However, unannounced to me, my trunk latch had broken and I was no longer able to open my trunk. They returned my vehicle with this deficiency without informing me. I called the service department the next day and set up another appointment for the next week. After driving the 45 minutes to the dealership, the service department finally informed me that the latch was mysteriously broken the last time I was there and the fix would not be covered. The first time I had dropped my vehicle off, I had cleaned out the trunk the night previously and the latch was functional without any deficiencies. I am not sure what happened between the night of April 12 (when I had cleaned out my trunk) and there service department discovering my broken latch. But, I am disappointed that I was not informed and will be driving an extra 20 minutes (on top of my 45 minutes) to a better reviewed dealership for future services.
Patrick C., Service Manager from Goshen Hyundai responded on 04/21/2017

Jacob:
First off I want to Thank You for taking my call and I am thrilled we were able to talk as long as we did about so many things. We all want to apoligize for the problem you had with your trunk latch. We also had several converations about this type of situation. These are all learing experiences for all of us. 
Pleae rest assured that we are here for you and will always be your advocate. That is why I am very thankful and happy you took the time to bring this situation to our attention so we can get together and remedy this situation. 
We will be sending you some information today and I look forward to you bringing your Veloster in for your next service. Please know we are always here for you and only a phone call away. Please never hesitate to call me direct. 

Thank You Again:

Pat

Patrick Considine
Service Manager
574-875-5106
Patrick C., Service Manager from Goshen Hyundai responded on 05/01/2017

Jacob:
Thank You so much for responding and please stop by so we can discuss any of the items you need serviced or just give me a call at any time.

Thank You Again:

Pat

Patrick Considine
Service Manager
574-875-5106

DG
DAN G.
Granger, IN
2011 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/27/2017 Category: Service

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/27/2017 Category: Service
Treated like a valued customer
I feel Hyundai Motors could install a radio in a $ 28,000.00 automobile that would last longer then 5 years.
Patrick C., Service Manager from Goshen Hyundai responded on 02/27/2017

Dan:
Thank You for taking my call it was a pleasure speaking with you and it was good to hear your perspective on your car. We both realize things go wrong with these cars that can be a bit expensive and unusual, but you have my commitment that I will always be here to help you through the bumps in the road. I also know Hyundai does not make a perfect radio and I will do my best to soften the sting in the future.
Please accept my appology and know we are always here for you and only a phone call away.

Thanks Again:

Pat

P.S. Keep an eye on your mail

Patrick Considine
Service Manager
574-875-5106
Patrick C., Service Manager from Goshen Hyundai responded on 02/28/2017

Dan:
Thank You very much I greatly appreciate your assistance with the survey.
We are always here for you!

Thank You Again:

Pat

Patrick Considine
Service Manager
574-875-5106

Verified Customer
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2017 Category: Service
Update - Satisfactory resolution to relatively minor concern
I appreciate the prompt and courteous response by the Service Manager. Our concern was appropriately, adequately, and quickly addressed. I would rate the dealership a 5 star rating, but will leave it at 4 as we need to regain full confidence in Hyundai. Thank you.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/14/2017 Category: Service
Disappointed in recall on nearly brand-new vehicle.
Why is there a recall on a 4 month old and not inexpensive vehicle? I requested $50 cash for our hassle and time in needing to get this taken care of. What I got was "Sorry about your luck". Service was performed fine and as agreed to. We're out the time, and our confidence in the vehicle is diminished.
Patrick C., Service Manager from Goshen Hyundai responded on 02/14/2017

Dear Sir:
Please accept my sincere apology for not meeting your expectations on your new Hyundai.
I can assure you the intention of Hyundai is to build and supply the buying public a top quality product. It is also the intention of Hyundai to continue to improve there vehicles when ever possible and in some cases these improvements are done during the ownership process. Throughout your Hyundai ownership campaigns may come up and we will continue to let you know about them.  I assure you we will do our best here at Goshen Hyundai to make every effort to make this as convienent as possible so as not to capitalize on your time. We do realize that time is very important and I assure you we will not loose sight of that fact.
Please understand that we take these surveys very serious because they are a direct reflection on your hometown Hyundai store Goshen Motors. Our intention is to provide the best possible sales and service experience possible each and every visit.
Goshen Motors is very committed to our community and we will continue to strive to be best automobile dealer in the area.
We certainly Thank You for your business and hope we can assist you in any way possible.

Thank You Again:

Pat

Patrick Considine
Service Manager
574-875-5106

CB
Craig B.
Goshen, IN
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2017 Category: Service
Follow Up Service
I've had several issues with my 2017 Santa Fe that fell short of my expectations as a first time owner of a new Hyundai and I rated the vehicle and service as such. Although the issues were valid, the cause was not from the service by Goshen Hyundai. I spoke with the Service Manager at length via telephone and he offered amplifying information concerning the vehicle. Hopefully the issues I had were anomalies and won't be recurring events. Very helpful response by the dealership and Patrick in particular.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/04/2017 Category: Service
Service is OK, but a new car shouldn't need it!
New Hyundai Santa Fe. First import I've purchased. Great car except the engine light keeps coming on. Had it in 3 times to fix. First time they said it fixed itself. I didn't believe that and the light came on days later. Replaced a part and the light came on a week after that. This time it was a dirty part. 7 months and the parts are causing problems? Having buyer remorse. Should have gone with the Chevy Traverse.
Patrick C., Service Manager from Goshen Hyundai responded on 01/04/2017

Craig:
Thank You so much for taking the time to speak with me this evening. I realize we talked for a long time on the phone but I just want to reiterate the point that I don't want you to loose confidence in your new Santa Fe. It is truly a fine automobile that will last for many years. We also realize all things that are machines can and do have an occational problem and Hyundai is no exception. The unfortunate thing is your problem had to happen when your car was new. The particular concern is now being convered by a service information bulletin so it will be easier to spot in the future for other Hyundai owners.
Please accept my apology for any inconveinence this may have caused you. Also as we discussed and I will send you a card for your next maintenance and please call me personally for an appointment. When you come in for your next service we can sit down and I can show you the "my Hyundai" web site. It is an extremely informative and helpful site for the Hyundai owner.
Also please send me your vin for your Buick LeSabre and I will run the numbers for campaigns and recalls. 
I will also send you a rescore for your survey and if you can I would really appreciate it if you could take the time and help us out and rescore the survey at a higher rate it would really help us out as a local dealer who is doing our best to serve our community. I will call you tomorrrow with information on all items we discussed.
I really want to Thank You for taking the time to talk with me tonite and Thank You for being our customer.

Sincerely

Pat

Patrick Considine
Service Manager
574-875-5106

Verified Customer
Goshen, IN
2010 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2016 Category: Service
Updated Rating
Issue will get fixed

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/25/2016 Category: Service
Body work
Tail light was not put on straight
Patrick C., Service Manager from Goshen Hyundai responded on 10/27/2016

Calista:
Thank You for taking Scotts call and Thank You for doing a rescore for us. We always strive to achive the best in customer satisfaction and we are always here for you when ever you may need our help. I will send that rescore directly.

Thank You Again:

Patrick Considine
Service Manager
574-875-5106

Verified Customer
Elkhart, IN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2016 Category: Service
Pleased with the follow-up!
I had a minor issue and misunderstanding during an oil change service visit. It was not big enough to mention anything on sight, but I referenced it when filling out a post-service survey. The service manager promptly contacted me and apologized for any misunderstanding. He also offered to make things right at my convenience. I just returned from a follow-up visit and I am very pleased with the way everything was handled. Way to make it right!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/20/2016 Category: Service
Used to have air pressure checked and car vacuumed out
That didn't happen this time. . . and it has been a while since my car was vacuumed out on an oil change drop off. I also observed an unpleasant discussion between workers while there.
Patrick C., Service Manager from Goshen Hyundai responded on 06/20/2016

Chris:
I have read your comments and Dave and I are trying to call you so we can resolve any issues. Please accept my apology in advance for anything that has gone wrong and be assured we will address all items.

Thank You :

Patrick Considine
Service Manager
574-875-5106

CL
Cindy L.
Leesburg, IN
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Goshen Motors is great!
Best service!

Verified Customer
Elkhart, IN
2012 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2019 Category: Service
Responsive
Service was just for the recall notice. Employees were responsive and work was completed in the estimated time.

JH
Jane H.
Mishawaka, IN
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Chris in service
Chris is always willing to help. Professional, friendly, and prompt. Price for service competitive.

RA
Ralph A.
Goshen, IN
2019 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
Car service
I was told when I bought my car that it had its first service and it didn’t so they were very happy to take care of it for me thanks

Verified Customer
Goshen, IN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Quality of service
Courteous and responsive service.

JH
Joan H.
Bristol, IN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Promptness
Happy with their service

JM
Joe M.
Columbia City, IN
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019 Category: Service
The people
The service people are very friendly and helpful. I enjoy getting my car serviced there.

JH
John H.
Goshen, IN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019 Category: Service
Okay, but ...
We love the dealer and service department, but are frustrated with Hyundai sending emails to wrong person. Tucson we own should go to christinehuber@maplenet.net and the Santa Fe we own should go to johnfhuber@maplenet.net. Please get it straightened out.

KK
Kathleen K.
Elkhart, IN
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2019 Category: Service
Service
Always get my vehicle in when I need it and finished in a timely fashion.

DR
Debra R.
Elkhart, IN
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019 Category: Service
Friendly and reliable service
The personnel here are so friendly and helpful. Whenever I have service done here, I feel as though I can trust the expertise and quality of the work done.

AC
Alicia C.
Edwardsburg, MI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Great Service
Wouldn't take my car to anyone else.... Thank you Goshen Hyundai for your great service team!!

AA
Alfred A.
Goshen, IN
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2019 Category: Service
Great dealer and service
Quick and courteous

CZ
Clara Z.
Goshen, IN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2019 Category: Service
great service
last visit for oil change and tire rotation was great! they had me in and back out in short order! thanks!