A. T. F Tires and Service Center

Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

135 Reviews

99% Would Recommend
Latest Review over 3 years ago

Reviews


PM
PAUL/JULIE M.
Kaukauna, WI
Nissan Versa
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/16/2014
oil change and tire rotate
My wife Julie had a appointment for oil change and tire rotation on her versa.After a hour and twenty minutes she was able to leave.She has cancer and serve back pain and to wait that long with a appointment was hard on her.Not the first time,once waited over an hour just for a oil change while you knew we were waiting,with an appointment
Aaron P. from A. T. F Tires and Service Center responded on 09/17/2014

I apologize that we did not meet your expectations, I reviewed the staff and when your car was here and completed with our camera system. We let her know the car was completed in 50 minutes, Julie was busy talking to another customer for another 15 minutes about knitting before she came to get checked out. I thought we did pretty good for a tire rotation that added a oil change. Please contact us if you have any questions.
Again, Sorry we did not meet your expectations
Aaron


SW
SUZE W.
Kaukauna, WI
Honda CR-V
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/07/2015
Service is good.
The last 2 oil changes I received from ATF I did have oil leakage after. It does go away so I'm thinking it is from spillage. This did happen also last summer.
Aaron P. from A. T. F Tires and Service Center responded on 10/08/2015

Hi Suze,
The oil leakage should not happen, I will note to clean off the engine area after the oil changes on your file for future visits, Thank you for bringing that to our attention
Aaron


SV
SHARON/DAVE V.
Brillion, WI
Buick Rendezvous
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/25/2014
nice service people
I found after getting my new tires put on , I had spatters of the armor-all on the sides of my car, must of come off of tires. This normally would not be an issue,but I got the tires cause I need to get my mother(who is in a wheelchair) to my son's wedding . My concern is getting this grease on our formal clothes... I tried washing it off but did not seem to help...will a car wash do the trick?
Aaron P. from A. T. F Tires and Service Center responded on 07/02/2014

Thanks for the feedback and we appreciate the business. We always apply a tire shine to all new tires we install and have never had an issue. I do apologize if it inconvenienced you in any way. If you are still having difficulty removing the tire shine please stop down at anytime and we will gladly take care of it. I am not positive a car wash will remove the tire shine but its worth a try. I apologize for the late response. If there is anything we can do PLEASE do not hestitate to call or stop in. Have a great day!!


ER
EMILY/TIM R.
Kaukauna, WI
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/30/2015
Fair and honest.
Very good work, with good customer service.
Aaron P. from A. T. F Tires and Service Center responded on 10/06/2015

Thanks for taking the time to leave us a positive review. We appreciate the business and look forward to servicing your automotive needs.


CW
CORY / CARLY W.
Kaukauna, WI
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/06/2015
fast service
They were able to get both our cars in for new tires the next day of calling however as a female I was a little annoyed that the mechanic only talked to and made eye contact with my husband and not me.
Aaron P. from A. T. F Tires and Service Center responded on 08/05/2015

Thanks for the feedback. We aprreicate the business. We will take what you said with great consideration and improve our practice. We hope next time you are in that we can exceed your expectations. We look forward to the opportunity to service you again. Have a great day!


BP
BETH/MARK P.
Kaukauna, WI
Ford Edge
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2015
Took care of a flat in a timely manner.
Said it costs $20 to repair a flat. Actually cost $28.50. Didn't say that if there was more than one nail it costs more.

KS
KEN S.
Menasha, WI
Nissan Maxima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/01/2015
great customer service under duress but needs more tlc.
Loved the service. Disliked the greasy hand prints on inside of car door. Small grease area on seat and greasy shoe marks on inside of door also. Hate the big scratch across alloy wheel. Overall will still recommend because service was good and quick also.
Aaron P. from A. T. F Tires and Service Center responded on 03/20/2015

Ken, thanks for the feedback. We appreciate it very much. I apologize about the grease marks and wheel. Please contact us so we can correct those problems for you. We take pride in our services and we are disappointed that you were not completely satisfied. Sorry again.


LL
LEANN L.
Kaukauna, WI
Chevrolet Cobalt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/18/2015
Rotation
Enjoyed my last visit to ATF for my tire roation
Aaron P. from A. T. F Tires and Service Center responded on 02/25/2015

Thanks for the feedback. It is much appreciated


PB
PAUL B.
Kaukauna, WI
Pontiac Vibe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2014
convenience
Prompt friendly service
Aaron P. from A. T. F Tires and Service Center responded on 12/15/2014

Thanks for the positive feedback. We look forward to seeing you again. Have a great day!


AX
AMY X.
Kaukauna, WI
Saturn Ion 1
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/04/2014
Fast, friendly, reliable service.
I brought my car in for an oil change, battery, and new tires. Everyone was friendly, and my car was done in a timely manner.
Aaron P. from A. T. F Tires and Service Center responded on 03/07/2014

Thank you very much for the feedback. We'll see you at your next tire rotation. Have a great day!


DL
DAWN L.
Toyota 4Runner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2013
customer service
could've called so the vehicle didn't needed to be brought back
Aaron P. from A. T. F Tires and Service Center responded on 11/18/2013

Thanks for the feedback. We apologize for not calling in advance. We look forward to the opportunity to restore any concerns.


JK
Joyce K.
Appleton, WI
Pontiac Trans Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/17/2013 Category: Service
Joyce said the business was really friendly and helpful. They took the time to look at her vehicle, even though they were unable to pinpoint what was causing the vibration. They balanced the rear wheel and suggested it may be the shocks.
This review was collected via phone interview by Customer Research Inc.

DR
Dave R.
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/28/2013 Category: Service
Dave said the service this business provided was good, but the price could have been a little lower.
This review was collected via phone interview by Customer Research Inc.

GB
Gerald B.
Saturn Vue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/28/2013 Category: Service
Gerald is a completely satisfied customer.
This review was collected via phone interview by Customer Research Inc.

GM
GLENN M.
Appleton, WI
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2015
good service
the install went well and was done in a speedy manor

EH
ELLEN H.
Kaukauna, WI
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2015
Great in emergency situations
I needed my deflating tire fixed within 3 hours & ATF Tires fixed it. The price was also very reasonable.

BV
BERNIE V.
Kaukauna, WI
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2015
Appreciate the car check over each time to catch and solve problems.
Well done and glad to get in promptly.

JD
JAMES D.
Kaukauna, WI
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2015
Friendly and honest.
ATF are friendly and honest. Have used them twice since we moved into the area. Their work was quick and prices fair. Best of all was they were able to give us a loaner vehicle while the work was been done.

DL
DEIRDRE L.
Kaukauna, WI
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2015
Service staff is always friendly and service provided is done quickly, no problem fitting us in for appointments.
Never disappointed with service for quality, promptness and friendliness!

CM
CHERYL M.
Kaukauna, WI
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2015
Alignment
Done when promised, did alignment, vehicle pulled to the left, realigned and now is fine. Great work, always courteous, and make right.

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