Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

2091 Reviews

ReScore Reviews™ (48)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 2.10417/5Overall Rating 2.10417/5rating 2.10417rating 2.10417rating 2.10417
92% Would Recommend
100% Business Response
Latest Review about 17 hours ago

Reviews


Verified Customer
Cambridge, MA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019 Category: Service
Excellent Service
As always, excellent service at Mirak. Everything went smoothly, was communicated well, and we never felt any pressure.
JOHN G A. from Mirak Hyundai responded on 08/28/2019

Thank you very much for the 5 Star review. We look forward to seeing you again!

John Aldinger
Service Director 
Mirak Hyundai

TW
Teresa W.
Boston, MA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019 Category: Service
Great service
I received excellent service at Mirak Hyundai. The staff always goes above and beyond the service they provide.
JOHN G A. from Mirak Hyundai responded on 08/28/2019

Teresa, Thank you very much for the 5 Star review. We look forward to seeing you again!

John Aldinger
Service Director 
Mirak Hyundai

OM
Olivia M.
Boston, MA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
The employees!
Every time I've gone into this shop, it's been an early morning appointment, and the employees' attitudes are always so chipper and friendly. I've never felt intimidated or pressured, which is important to me, as a young woman; my questions have always been treated with respect and answered thoroughly. Last but not least, I tend to pick my vehicle up right before the shop closes, and on many occasions, one employee has stayed a couple minutes past closing time to make sure I get my car that night. I won't go anywhere else to have my car serviced.
JOHN G A. from Mirak Hyundai responded on 08/28/2019

Olivia, Thank you very much for your 5 Star review & kind words. We look forward to seeing you again!

John Aldinger
Service Director 
Mirak Hyundai

Verified Customer
Medford, MA
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Helpful techs
Explained the service, warranty on the service and next steps with no pressure.
JOHN G A. from Mirak Hyundai responded on 08/27/2019

Thank you very much for your 5 Star review. We look forward to seeing you again!

John Aldinger
Service Director 
Mirak Hyundai

Verified Customer
Watertown, MA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
A
A
JOHN G A. from Mirak Hyundai responded on 08/27/2019

Thank you very much for your 5 Star review. We look forward to seeing you again!

John Aldinger
Service Director 
Mirak Hyundai

MM
Mary M.
Arlington, MA
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Service experience
I brought my car in for an oil change and the service rep who helped me was the most professional and polite young man. I did not have good experiences in the past but this visit renewed my trust in the service department
JOHN G A. from Mirak Hyundai responded on 08/27/2019

Mary, Thank you very much for the 5 Star review, we appreciate the feedback & look forward to seeing you again!

John Aldinger
Service Director 
Mirak Hyundai

ET
Ellen T.
Reading, MA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Friendly service.
Good and friendly service
JOHN G A. from Mirak Hyundai responded on 08/27/2019

Ellen, Thank you very much for the 5 Star review. We look forward to seeing you again!

John Aldinger
Service Director 
Mirak Hyundai

ES
Edward S.
Medford, MA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
great shop
the location in Arlington is close to my work and the service was great car was ready when they said it would and I had no complaints
JOHN G A. from Mirak Hyundai responded on 08/27/2019

Edward, Thank you very much for the 5 Star review. We look forward to seeing you again!

John Aldinger
Service Director 
Mirak Hyundai

GP
Gregory P.
Watertown, MA
2010 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Always great service from Mirak!
Always great service from Mirak!
JOHN G A. from Mirak Hyundai responded on 08/27/2019

Gregory, Thank you very much for your 5 Star review. We look forward to seeing you again!

John Aldinger
Service Director 
Mirak Hyundai

TA
Thomas A.
Waltham, MA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
xxx
xxx
JOHN G A. from Mirak Hyundai responded on 08/27/2019

Thomas, Thank you very much for the 5 Star review. We look forward to seeing you again!

John Aldinger
Service Director 
Mirak Hyundai

Verified Customer
Arlington, MA
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Above and Beyond
Went in for an oil change and they realized I needed my alignment done as well - saved me a lot of hassle and another trip in! Were very professional, communicative and friendly!
JOHN G A. from Mirak Hyundai responded on 08/27/2019

Thank you very much for your 5 Star review. We look forward to seeing you again!

John Aldinger
Service Director 
Mirak Hyundai

Verified Customer
Plainville, MA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Oil Change
Brought my 2016 Sonata to get an oil change and a new taillight replacement. Make sure you work with Michael Ferrara when going to Mirak service. He’s knowledgeable, always transparent and quick to update you on the status of your maintenance.
JOHN G A. from Mirak Hyundai responded on 08/27/2019

Justin, Thank you very much for your 5 Star review. We look forward to seeing you again!

John Aldinger
Service Director 
Mirak Hyundai

Verified Customer
Cambridge, MA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2019 Category: Service
Convenient and timely appointments
Scheduling an appointment was easy and the oil change and other maintenance check was done very quickly. Felt like the staff respected my time.
JOHN G A. from Mirak Hyundai responded on 08/25/2019

Thank you very much for your 5 Star review. We look forward to seeing you again!

John Aldinger
Service Director 
Mirak Hyundai

Verified Customer
Watertown, MA
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2019 Category: Service
AMAZING CUSTOMER SERVICE
My car had the traction control and ABS lights coming on and then randomly shutting off. It would never stay on long enough for them to see it, however the manager told me to bring it in and let's see if the computer captured the history. Thankfully, it did, but also they found other stuff :( I was lucky and had an extended warranty that they worked with and they helped me out on labor because there was a disagreement as to how long it should take to do the parts that were covered. They even cleaned my car and it looked detailed even though it was not a detail job. Just incredibly kind and understanding. Exceptional service when most dealerships get a bad rap. Nick was phenomenal to work with!
JOHN G A. from Mirak Hyundai responded on 08/24/2019

Thank you very much for your 5 Star review. I am glad we were able to help you. We look forward to seeing you again!

John Aldinger
Service Director 
Mirak Hyundai

JG
Joy G.
Arlington, MA
2009 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019 Category: Service
Great Service
Professional, courteous, timely service.
JOHN G A. from Mirak Hyundai responded on 08/24/2019

Joy, Thank you very much for your 5 Star review. We look forward to seeing you again!

John Aldinger
Service Director 
Mirak Hyundai

Verified Customer
Medford, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Good job
Good job
JOHN G A. from Mirak Hyundai responded on 08/22/2019

Thank you very much for your 5 Star review. We look forward to seeing you again!

John Aldinger
Service Director 
Mirak Hyundai

MM
Mihran M.
Burlington, MA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Excellent customer Service
Nick was professional and helpful from start to finish! I want to thank him again for the outstanding seeing rendered. I was not even aware of a recall he explained what was necessary and the service was done along with the list of other to do’s! Thank you Nick!
JOHN G A. from Mirak Hyundai responded on 08/21/2019

Mihran, Thank you very much for your 5 Star review. We look forward to seeing you again!

John Aldinger
Service Director 
Mirak Hyundai

Verified Customer
Marlborough, MA
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Works quickly and efficiently!
Great service
JOHN G A. from Mirak Hyundai responded on 08/21/2019

Thank you very much for your 5 Star review. We look forward to seeing you again!

John Aldinger
Service Director 
Mirak Hyundai

Verified Customer
Lexington, MA
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
100% satisfied
Service completed in promised amount of time. My coordinator was attentive and helpful.
JOHN G A. from Mirak Hyundai responded on 08/21/2019

Thank you very much for your 5 Star review. We look forward to seeing you again!

John Aldinger
Service Director 
Mirak Hyundai

SG
Stanislav G.
Somerville, MA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
everything was good like usual
everything was good like usual
JOHN G A. from Mirak Hyundai responded on 08/21/2019

Stanislav, Thank you very much for your 5 Star review. We look forward to seeing you again!

John Aldinger
Service Director 
Mirak Hyundai