Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

2086 Reviews

ReScore Reviews™ (48)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 2.10417/5Overall Rating 2.10417/5rating 2.10417rating 2.10417rating 2.10417
92% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


Verified Customer
Somerville, MA
2010 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Great service
Great service.
Dan B. from Mirak Hyundai responded on 07/06/2019

Thank you for servicing with us, and thank you for your 5 star review!


BE
Bonnie E.
MA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Graet Service
They take the time to explain and work with you. The service manager is the best to work with.
Dan B. from Mirak Hyundai responded on 07/06/2019

Thank you for servicing with us, and thank you for your 5 star review!


Verified Customer
Arlington, MA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
Service Rating
vey good service
Dan B. from Mirak Hyundai responded on 07/06/2019

Thank you for servicing with us, and thank you for your 5 star review!


AV
Adrienne V.
Cambridge, MA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
Great Explanations
Nick broke down all the issues with my vehicle and provided the pricing in a nice and professional manner. He made sure that I understood every item and why it was needed.
Dan B. from Mirak Hyundai responded on 07/06/2019

Thank you for servicing with us, and thank you for your 5 star review!


Verified Customer
Lincoln, MA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
the customer service
Excellent
Dan B. from Mirak Hyundai responded on 07/03/2019

Thank you for servicing with us, and thank you for your 5 star review!


KC
Karla C.
Somerville, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Great customer service
Took the car for schedule service
Everything went smoothly and quick
Dan B. from Mirak Hyundai responded on 07/03/2019

Thank you for servicing with us, and thank you for your 5 star review!


Verified Customer
Medford, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/02/2019 Category: Service
The worst
Go anywhere else.
Dan B. from Mirak Hyundai responded on 07/02/2019

Thank you for your feedback I very much appreciate it, I'm sorry that you didn't receive a 5 star experience on this visit at our dealership. Someone will be in contact with you to speak about this mater.


Verified Customer
Andover, MA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Great service
Great service as usual. Thorough and professional.
Dan B. from Mirak Hyundai responded on 07/02/2019

Thank you for servicing with us, and thank you for your 5 star review!


Verified Customer
Boston, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
oil change
oil change service was easy and the service technician was welcoming and professional
Dan B. from Mirak Hyundai responded on 07/01/2019

Thank you for servicing with us, and thank you for your 5 star review!


EA
Eli A.
Waltham, MA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2019 Category: Service
already recommended to friend
convenient location and people are pleasant
Dan B. from Mirak Hyundai responded on 07/01/2019

Thank you for servicing with us, and thank you for your 5 star review!


Verified Customer
Malden, MA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/28/2019 Category: Service
Slow
Wait time is very slow
My car inside was clean they used paper on the floor mats
Wished they would of least gave me a car wash for waiting so long
I’ll give them another chance when it’s time for a oil change
If I have to wait close to 2hrs
I’ll go some where else
My time is worth more than waiting 2 hrs for a simple oil change and tire rotation
Dan B. from Mirak Hyundai responded on 06/29/2019

Thank you for your feedback I very much appreciate it, I'm sorry that you didn't receive a 5 star experience on this visit at our dealership. Someone will be in contact with you to speak about this mater. If you have any question please contact me Daniel at 781-641-6876.

Best Regards
Daniel Brouillard
Service Manager


CP
Clark P.
Arlington, MA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Service
Solid service.
Timely work and good communication
Dan B. from Mirak Hyundai responded on 06/29/2019

Thank you for servicing with us, and thank you for your 5 star review!


LT
Lisa T.
Lexington, MA
2018 Hyundai Ioniq Plug
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
friendly and comfortable
very friendly, on time, gave updates, answered questions
Dan B. from Mirak Hyundai responded on 06/26/2019

Thank you for servicing with us, and thank you for your 5 star review!


KH
Kurt H.
Belmont, MA
2018 Hyundai Ioniq Plug
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/25/2019 Category: Service
Good repair, but poor communication
I think in the end the Mirak Hyundai service staff had done a careful job identifying the engine issue that arose in my Ioniq plug-in at <7,000 miles and completing the necessary repairs. However, in those two weeks I was either not getting updates on what was going on, or the update that I got after making several inquiries was refuted in the update I got the following day after making another inquiry (i.e. one day I was told the part had arrived and repairs would be done, and the next day I was told the part had not arrived and repairs hadn't started yet)
Dan B. from Mirak Hyundai responded on 06/26/2019

Thank you for your feedback I very much appreciate it, I'm sorry that you didn't receive a 5 star experience on this visit at our dealership. Someone will be in contact with you to speak about this mater. If you have any question please contact me Daniel at 781-641-6876.

Best Regards
Daniel Brouillard
Service Manager


RV
Robert V.
Lexington, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Great service
Nick was professional and courteous. My car was ready exactly when he said it would be.
Dan B. from Mirak Hyundai responded on 06/25/2019

Thank you for servicing with us, and thank you for your 5 star review!


Verified Customer
Arlington, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Great customer service!
Always great customer service.
Dan B. from Mirak Hyundai responded on 06/25/2019

Thank you for servicing with us, and thank you for your 5 star review!


JM
James M.
Arlington, MA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
2016 Hyundai Tuscon Unlimited
Nick was a real pleasure to deal with. He was friendly, courteous and took care of the issues I was having with my car, including a few manufacturer updates/recalls that I didn't know I needed.

Jim M
Dan B. from Mirak Hyundai responded on 06/25/2019

Thank you for servicing with us, and thank you for your 5 star review!


Verified Customer
Cambridge, MA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
Excellent, As Always
On time, clear communication, and good work. A+.
Dan B. from Mirak Hyundai responded on 06/24/2019

Thank you for servicing with us, and thank you for your 5 star review!


VT
Valentine T.
Cambridge, MA
2018 Hyundai Ioniq Plug
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
Prompt, courteous service
Regular maintenance on Hyundai Plug-In Ioniq completed in under the estimated time. That's great.
Dan B. from Mirak Hyundai responded on 06/24/2019

Thank you for servicing with us! Please share you experience on Social Media.

Thank You
Daniel


GG
Gilberto G.
Boston, MA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
awesome employees
Always ready to help
Dan B. from Mirak Hyundai responded on 06/24/2019

Thank you for servicing with us! Please share you experience on Social Media.

Thank You
Daniel