Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

3147 Reviews

ReScore Reviews™ (50)

ReScore
Overall Rating 3.039999/5Overall Rating 3.039999/5Overall Rating 3.039999/5rating 3.039999rating 3.039999
Original
Overall Rating 2.12/5Overall Rating 2.12/5rating 2.12rating 2.12rating 2.12
89% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


LO
Louise O.
Walpole, MA
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/16/2019
Don't buy here, service is horrible
Have been waiting for my new Sante Fe with a blown engine ( as a result of a hyundai software update) since April 11. No one ever calls me and gives me any updates. When I call I am told they have no information. Finally june 27, when I initate the call, a woman tells me that my engine is in and I can probably have the car Monday July 1, but someone will call to confirm. I then make two calls, leave messages next day, no one calls me back. I then wait until Monday 7/8 and I go into the dealership. Am told after 20 mins of waiting that they are going to work on my car tomorrow, 7/9 and I can pick my car up. I tell the woman to call me just to make sure it is ok to come get it. Later same day, around 4:45 I decide to call and confirm that the car is still scheduled to be ready next day. Man I speak to does not ask my name just tells me to call back he can't help me. Tuesday and Wednesday come and go, I call again 7/11 for a status, once again I am told I will have my car the next afternoon. I ask for a confirmation call, I am told absolutely. Again no call, so I call again Tuesday, 7/16 wondering why I have not yet received a call to pick up my car. The man I speak to says, let me see if I can find out. Comes back on the line 5 minutes later and says he can find the paperwork and it is not in the system, so he will have to service manager call me within the hour. That was an hour ago and once again no response. I am now invoking the lemon law because my patience died on 6/27 when I was told the engines were finally in. Do not buy from this dealership, have had several Hyundai's and Kias in the past and have had great service. Wouldn't mind so much if someone would actually return my call and not lie to me when I can finally get through to a person! I do understand that things happen and plans don't always work out, but 96 days and counting to replace an engine on a brand new car is ridiculous.

PC
Paul C.
North Providence, RI
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/03/2019 Category: Service
Dishonest Deceitful Service Management
I think the title says it all
Billy D., Service Manager from First Hyundai responded on 05/06/2019

THAK YOU FOR THE KIND WORDS


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

MD
Mario D.
Blackstone, MA
2015 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/20/2019 Category: Service
I have had bad experience with the whole place to be honest
I would zero if i could!
Billy D., Service Manager from First Hyundai responded on 04/22/2019

I would like to thank you for taking time and filling out the survey. Our goal is your satisfaction. I am sorry to see how low we scored on the survey earning only 1 stars. The survey is a reflection on the service advisor’s performance. Our goal is your satisfaction. We appreciate your feedback since it helps us improve our service and your experience. please let us know what we could have done better to earn 5 stars. We look forward to seeing you for future service and you please be on the lookout for another survey that will allow you to rescore us.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

NO
Nagaraju O.
Attleboro, MA
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/24/2019
Hyundai Sonata Engine Check light does not go away - 4th time back to dealership for service in less than 3 months
I should have waited a day before assuming that the engine checklist was properly diagnosed 4th time i gave the vehicle to the dealer but no luck it showed itself back again on the 6th day when driving in the middle of highway.
Billy D., Service Manager from First Hyundai responded on 03/28/2019

I would like to thank you for taking time and filling out the survey. I am sorry to see how low we scored. The survey is a reflection on your service advisor. If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700 extension 1340 or email me  bdepalma@firsthyundai.com. I will send you another re-score link to give another chance to re-score your advisor. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
Billy D., Service Manager from First Hyundai responded on 04/26/2019


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

BP
Brenda P.
Woonsocket, RI
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/12/2019 Category: Service
Poor communication
It appears poor communication between staff/departments is acceptable, as well as poor communication to customers
Billy D., Service Manager from First Hyundai responded on 03/13/2019

I would like to thank you for taking time and filling out the survey. I am sorry to see how low we scored on the survey. The survey is a reflection on the service advisor’s performance. We appreciate your feedback since it helps us improve. If you would like to rescore your advisor’s performance, I have sent you a rescore link. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Pawtucket, RI
2011 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/22/2019 Category: Service
Hyundai Has Airbag Problems
Be aware at purchase that at some point you’ll probably have to pony up $900 to fix your airbag control module, which will fail for no reason, preventing you from passing inspection in the northeast. Otherwise, my opinion of the vehicles is decent.

Overall Rating 1/5rating 1rating 1rating 1rating 1
02/22/2019 Category: Service
Untrustworthy
I have been treated like a chump. I would never go back. I tell all my friends and family about it.
Billy D., Service Manager from First Hyundai responded on 02/25/2019

I would like to thank you for taking time and filling out the survey. I am sorry to see how low we scored. The survey is a reflection on your service advisor. If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700 extension 1340 or email me  bdepalma@firsthyundai.com. I will send you another re-score link to give another chance to re-score your advisor. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

CD
Carolyn. (Cayla) D.
Cumberland, RI
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/20/2019
Still disappointed
Left dealership upset , I know the coil was replaced there never the less even 6 days before was seen on computer screen by adviser now totally gone from memory. It's ok always a new dealership looking for good customers to bad considering this was only place car was serviced. CN be seen on computer if that is not missing to. Customers save your write up receipts.

Overall Rating 1/5rating 1rating 1rating 1rating 1
02/20/2019
C.d cayla
Very disappointed, was in last week for engine light, showed spark plugs, oul change, seal and coil4, did all above 6 days later of which car light was not on but noticed still running fuff and sputtering at times. I call to recheck make apt for 2/20 and on 2/19 light comes on again. I bring in next day they tell me could 2 and 3 now of which I say I remember 3 being done before, we me and Benjamin read on screen when it was in last week, well today 6 days later no record of it, funny huh after I remember it was towed in at that time. Everyone be sure to save paperwork or they will try to make you seem as a liar and offer you nothing but a 600 and change new repair bill.
Billy D., Service Manager from First Hyundai responded on 02/20/2019

I would like to thank you for taking time and filling out the survey. I am sorry to see how low we scored on the survey. The survey is a reflection on the service advisor’s performance. Your concern has been discussed and we working on a procedure change to better inform our customers. If you would like to go over any issues, please feel free to contact me at your earliest convenience at 508-699-4700 extension 1340 or email me bdepalma@firsthyundai.com.  If you would like to rescore your advisor’s performance, I have sent you a rescore link. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
Billy D., Service Manager from First Hyundai responded on 02/25/2019

We appologize that you feel this way and appreciate your 1 star review.

We will make sure to document it on your records.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

JM
Jeanine M.
Plainville, MA
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/12/2019 Category: Service
Car owner
Disappointed with the service Dept. managers reaction to the issue documented in this survey, although the service Dept. dispatcher was wonderful (Angela).
Billy D., Service Manager from First Hyundai responded on 02/13/2019

I would like to thank you for taking time and filling out the survey. I am sorry to see how low we scored on the survey. The survey is a reflection on the service advisor’s performance. We appreciate your feedback since it helps us improve. If you would like to rescore your advisor’s performance, I have sent you a rescore link. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

MD
Mario D.
Dedham, MA
2015 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/09/2019 Category: Service
No communication
I would just like to know why no one has called me about a seatbelt tjat is suppose to get fixed and alsi the passenger dr s
Rattles and i brought it 3 times to get fixed snd has yet to be fixed and still have not received a spare key when i got the car last May...this is getting ridiculous..

Overall Rating 1/5rating 1rating 1rating 1rating 1
02/09/2019 Category: Service
The lack of communication and lack of commitment to get the job done
Poor
Billy D., Service Manager from First Hyundai responded on 02/10/2019

I would like to thank you for taking time and filling out the survey. Our goal is your satisfaction. I am sorry to see how low we scored on the survey earning only 1 stars. The survey is a reflection on the service advisor’s performance. Our goal is your satisfaction. We appreciate your feedback since it helps us improve our service and your experience. please let us know what we could have done better to earn 5 stars. We look forward to seeing you for future service and you please be on the lookout for another survey that will allow you to rescore us.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
North Attleborough, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/31/2019 Category: Service
Service
Lack of communication and customer service
Billy D., Service Manager from First Hyundai responded on 02/02/2019

I would like to thank you for taking time and filling out the survey. Our goal is your satisfaction. I am sorry to see how low we scored on the survey earning only 1 stars. The survey is a reflection on the service advisor’s performance. Our goal is your satisfaction. We appreciate your feedback since it helps us improve our service and your experience. please let us know what we could have done better to earn 5 stars. We look forward to seeing you for future service and you please be on the lookout for another survey that will allow you to rescore us.



BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

GG
George G.
Medfield, MA
2015 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/23/2019 Category: Service
RESCORE
A form letter is in my opinion no response ; nor did I really expect to receive one

Overall Rating 1/5rating 1rating 1rating 1rating 1
01/23/2019 Category: Service
service communication
poor
Billy D., Service Manager from First Hyundai responded on 01/29/2019

I would like to thank you for taking time and filling out the survey. Our goal is your satisfaction. I am sorry to see how low we scored on the survey earning only 1  stars. The survey is a reflection on the service advisor’s performance. Our goal is your satisfaction. We appreciate your feedback since it helps us improve our service and your experience. please let us know what we could have done better to earn 5 stars. We look forward to seeing you for future service and you please be on the lookout for another survey that will allow you to rescore us.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

CS
Carrie S.
North Smithfield, RI
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/08/2019 Category: Service
3 hours for an oil change
I don't care for the way they run the place. One of the things they say to get you in is free oil changes, but they are not actually free. The first one is and then they want to charge you 20 something dollars for fluids and then by the third time they want to charge you $200 and then $400 and if you don't pay the money then they say that you lose your warranty.
There's more too but I dont care enough about this place to bother.
Billy D., Service Manager from First Hyundai responded on 01/09/2019


JM
John M.
Smithfield, RI
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/07/2019 Category: Service
Poor service time and notification of service completion.
Over two hours to perform oil change. No notification of service completion. Failure to reset computer to remove failure light.

Overall Rating 1/5rating 1rating 1rating 1rating 1
01/07/2019 Category: Service
Slow service.
Poor service time. Slow notification after service completed.
Billy D., Service Manager from First Hyundai responded on 01/08/2019

I would like to thank you for taking time and filling out the survey. Our goal is your satisfaction. I am sorry to see how low we scored on the survey earning only 1 stars. The survey is a reflection on the service advisor’s performance. Our goal is your satisfaction. We appreciate your feedback since it helps us improve our service and your experience. please let us know what we could have done better to earn 5 stars. We look forward to seeing you for future service and you please be on the lookout for another survey that will allow you to rescore us.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

DL
Donald L.
South Easton, MA
2015 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/21/2018 Category: Service
READ MY PREVIOUS ENTRY!!!!!! NOT SO GREAT!!!!
HAVING MY LEFT FRONT WHEEL FALL OFF AT 65MPH,WAS NOT ANYTHING I WANT TO EXPERIENCE AGAIN !!!!!
Billy D., Service Manager from First Hyundai responded on 12/21/2018

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Milford, MA
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/20/2018 Category: Service
Serious repairs do not appear to be diagnosed properly and fixed the first time
My most recent repair problem so far has taken multiple visits and 3 days of loss of vehicle and inconvenience.
Billy D., Service Manager from First Hyundai responded on 12/21/2018

I would like to thank you for taking time and filling out the survey. Our goal is your satisfaction. I am sorry to see how low we scored on the survey earning only 1 stars. The survey is a reflection on the service advisor’s performance. Our goal is your satisfaction. We appreciate your feedback since it helps us improve our service and your experience. please let us know what we could have done better to earn 5 stars. We look forward to seeing you for future service and you please be on the lookout for another survey that will allow you to rescore us.



BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

KB
Katherine B.
East Freetown, MA
2016 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/05/2018 Category: Service
Still awaiting resolution
After numerous emails my issues from now two weeks ago are still unresolved. I have returned the service managers emails twice. I still have yet to receive a follow up phone call or email regarding a part they forgot to reinstall at my last service visit when they had my car for a week. My replies were sent on 12/5, 12/7 and 12/11 in response. Here it is 12/13/18 and the issue was brought to their attention via phone call and email on 11/30/18 and still not resolved. I only gave one star because this review system forces me to give something otherwise it would certainly be zero stars. I guess once you sign and drive away customer service no longer exists.

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/05/2018 Category: Service
Horrible from the day I picked it up
I have yet to make the first payment and have had 3 service visits in as many weeks...antenna was missing upon delivery, flywheel replaced already (not dealers fault but what I have to say next is), lower engine cover not reinstalled not once but twice. Also very poor communication skills. I signed and took delivery and then I just became another number. Minor things would’ve helped offset the incompetence but all I’ve received is excuses. The free loaner and pick up of my vehicle helped their cause until the cover was once again forgotten which now has prompted the 3rd service visit in as many weeks so either they want to be besties or they have a service department that could use a check list of reinstalled parts before they tell a customer their vehicle is ready. This isn’t rocket science it’s business and mine will be going elsewhere from now on.
Billy D., Service Manager from First Hyundai responded on 12/07/2018

 I would like to thank you for taking time and filling out the survey. Our goal is your satisfaction. I am sorry to see how low we scored on the survey earning only 1 stars. The survey is a reflection on the service advisor’s performance. Our goal is your satisfaction. We appreciate your feedback since it helps us improve our service and your experience. please let us know what we could have done better to earn 5 stars. We look forward to seeing you for future service and you please be on the lookout for another survey that will allow you to rescore us.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Cumberland, RI
2015 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/29/2018 Category: Service
Not a good experience
Bought three cars there. Service has gone down considerably. The only one that was very nice was the Mechanic Ray. Otherwise you are treated like you are bothering them calling about your vehicle

Overall Rating 1/5rating 1rating 1rating 1rating 1
11/29/2018 Category: Service
Horrible
I bought three cars and will NEVER buy another one here!
Billy D., Service Manager from First Hyundai responded on 11/30/2018

Michele, I would like to thank you for taking time and filling out the survey. I am sorry to see how low we scored on the survey. The survey is also a reflection on the service advisor’s performance.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
North Attleborough, MA
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/18/2018 Category: Service
The Service Dept is incompetent
I took my Santa Fe to First Hyundai to get the heater repaired. After leaving it there all day it still didn't work. No one told me that a part had to be ordered. Instead, they charged me over $170 for labor/installation of a part that wasn't installed. When I talked with the Service Mgr, he said they charge that way to make sure customers don't take cars elsewhere to finally get fixed. It's their hook to get people back when they can't fix it the first time. I left the Santa Fe with them for 5 hours the next Saturday, only to find out that they had ordered the wrong part. The next Saturday, they had it for over 4 hours before calling me to say that they had ordered the wrong part AGAIN. They finally fixed in on the 4th try. Lesson learned...DO NOT take your car to First Hyundai for service. After this experience, I definitely won't be back for service, nor will I even consider them when I buy a new SUV next year. Their loss.
Billy D., Service Manager from First Hyundai responded on 11/19/2018

I would like to thank you for taking time and filling out the survey.If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700 extension 1340 or email me bdepalma@firsthyundai.com. Our goal is your satisfaction.



BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

AC
Ann C.
North Attleborough, MA
2010 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/17/2018 Category: Service
Worse Experience Ever with a car dealership
The staff were extremely rude , condescending and constantly changing their story.
Billy D., Service Manager from First Hyundai responded on 11/17/2018

I would like to thank you for taking time and filling out the survey. I am sorry to see how low we scored on the survey. Feel free to contact me at your earliest convenience at 508-699-4700 extension 1340 or email me  bdepalma@firsthyundai.com.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

JD
Jacklynn D.
Woonsocket, RI
2016 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/30/2018 Category: Service
Lack of customer service
I have been there a few times but twice now I have had a bad experience. I do not feel comfortable going back.
Billy D., Service Manager from First Hyundai responded on 10/31/2018

Thank you for taking the time to tell us about your experience
We appreciate your feedback since it helps us improve.
If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700 extension 1340 or email me bdepalma@firsthyundai.com. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340