Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

3138 Reviews

ReScore Reviews™ (50)

ReScore
Overall Rating 3.039999/5Overall Rating 3.039999/5Overall Rating 3.039999/5rating 3.039999rating 3.039999
Original
Overall Rating 2.12/5Overall Rating 2.12/5rating 2.12rating 2.12rating 2.12
89% Would Recommend
100% Business Response
Latest Review about 18 hours ago

Reviews


GP
Gary P.
Cumberland, RI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Courteous and professional staff.
Courteous and professional staff. Answered all questions and addressed concerns. Timely turnaround of vehicle as I waited. Worth the visit.
Billy D., Service Manager from First Hyundai responded on 07/16/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Cumberland, RI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Car service rating
They did the job they said they would do within the time frame they said.
Billy D., Service Manager from First Hyundai responded on 07/16/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

TR
Tammy R.
Weymouth, MA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019 Category: Service
On time
Service department was running on time and car was finished a few minutes early.
Billy D., Service Manager from First Hyundai responded on 07/15/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

CS
Catherine S.
Lincoln, RI
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Service for Tucson
Very happy with service department.
Billy D., Service Manager from First Hyundai responded on 07/15/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and kind words. We look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

KM
Keith M.
Attleboro, MA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
First for life
First for life not just for service. If only other car dealers were a lot more like First Hyundai , they do what they say they are going to do and no pressure or out right lies about your car needing a bunch of parts that it doesn't need like Bach's and many other local dealers. The service department has been great to deal with even after the car turned three years old
Billy D., Service Manager from First Hyundai responded on 07/15/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and kind words. We look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

YK
Yevgeny K.
Mansfield, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Oil Change and tire rotation
Service have been provided on time and was done in promised time
Billy D., Service Manager from First Hyundai responded on 07/15/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Whitinsville, MA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Great Service
I'm a very satisfied customer of First Hyundai. My Service Adviser, Angela Kiesman, is extremely knowledgeable and helpful. I feel I'm in good hands with Angela, that she is honest and not just looking to make a buck, but to truly provide good customer service to First Hyundai customers. She is one of the reasons I return to First Hyundai.

AS
Aliza S.
Dighton, MA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Customer Service
I worked with Lia for setting up my first for life oil change. She went above and beyond to accommodate my schedule and ensure my car received the best maintenance. I would recommend this business mainly because of her and how amazing she was. She even went above and researched my extended warrantee to help get some damage on my car repaired. If you are scheduling anything, I highly recommend working through Lia.
Billy D., Service Manager from First Hyundai responded on 07/09/2019

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

JC
John C.
Lincoln, RI
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Great experience
I had my car in to fix the AC drain as it was leaking into the cabin. Angela was my rep, got me checked in promptly, let me know what they'd do, and made sure she had the right number to call me with updates. She called with several updates, and got a nice video of what was being done by the mechanic which was very informative. When I picked up the car, as usual it was cleaner than when I dropped it off. Helpful and friendly folks, I would recommend their service department to anyone.
Billy D., Service Manager from First Hyundai responded on 07/08/2019

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

MH
Michael H.
North Smithfield, RI
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Friendly staff, good location
I scheduled an oil change and a tire rotation.
My scheduled appointment was right on time. I was in and out really quick!! Great service
Billy D., Service Manager from First Hyundai responded on 07/08/2019

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

AM
Arnold M.
Attleboro, MA
2009 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019 Category: Service
The great service and professional treatment I received.
I had a problem with my battery and Angela was very professional.
The service technician not only repaired my battery but gave my car a complete checkup.

Thank You
Billy D., Service Manager from First Hyundai responded on 07/08/2019

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

BL
Bradford L.
Foxborough, MA
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019 Category: Service
service review
The 2019 Sonata is a great auto. The service at Fiirst Hyundai is excellent. On time, car washed after service and the service coordinators highly professional and they listen intently to the customers.
Billy D., Service Manager from First Hyundai responded on 07/08/2019

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

DB
Diane B.
Bellingham, MA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
People are great!
Service at it's best!
Billy D., Service Manager from First Hyundai responded on 07/08/2019

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

JA
Joseph A.
Worcester, MA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Great Service
The service is quick and my advisor is very pleasant and knowledgeable
Billy D., Service Manager from First Hyundai responded on 07/02/2019

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

GR
Gary R.
Pawtucket, RI
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
great service
Billy & Lisa in the service dept. go out of their way to please their customers.
Billy D., Service Manager from First Hyundai responded on 07/02/2019

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

SL
Susan L.
North Attleborough, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2019 Category: Service
Customer Service is Amazing
Angela,Lisa and Leah are so capable and friendly. Dropping off my car has become much less of a chore when I see they are working. Thanks ladies!!
Billy D., Service Manager from First Hyundai responded on 07/01/2019

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

MC
Maura C.
Middleboro, MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2019 Category: Service
Fixed my tire
The previous 3 trips to service my vehicle I mentioned I had a slow leak in my tire and it was never fixed. I spoke to Benjamin in service and they found a tiny piece of metal. Finally fixed and haven’t had to stop and pay for air every 7-10 days. I’m very happy with the results
Billy D., Service Manager from First Hyundai responded on 07/01/2019

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

GD
Gail D.
Lincoln, RI
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019 Category: Service
Service
Angela was very pleasant, answered all my questions an asset to your dealership. I was very pleased with the video you sent showing me my Sonata check up .
Billy D., Service Manager from First Hyundai responded on 06/28/2019

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Rehoboth, MA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019 Category: Service
GREAT SERVICE
GREAT CUSTOMER SERVICE
Billy D., Service Manager from First Hyundai responded on 06/28/2019

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

TA
Thomas A.
Franklin, MA
2014 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Warranty job
You rep Bob Lemire, was excellent.......the job was done in a very timely and efficient manner,and the loaner rental didn’t,t hurt either
Billy D., Service Manager from First Hyundai responded on 06/26/2019

 We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340