Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

3144 Reviews

ReScore Reviews™ (50)

ReScore
Overall Rating 3.039999/5Overall Rating 3.039999/5Overall Rating 3.039999/5rating 3.039999rating 3.039999
Original
Overall Rating 2.12/5Overall Rating 2.12/5rating 2.12rating 2.12rating 2.12
89% Would Recommend
100% Business Response
Latest Review about 22 hours ago

Reviews


MS
Marc S.
Attleboro, MA
2017 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/27/2019 Category: Service
Not this time first
2 1/2 hours and no updates on my oil change and when i checked in the car was not even pulled in...only reason i still go to first is billy. First really needs to open there eyes and start treating 15+ year customers like 15+ year customers, not like trash. Loyalty Should mean something
Billy D., Service Manager from First Hyundai responded on 06/28/2019

 I would like to thank you for taking time and filling out the survey. Our goal is your satisfaction. I am sorry to see how low we scored on the survey earning only 2 stars. The survey is a reflection on the service advisor’s performance. Our goal is your satisfaction. We appreciate your feedback since it helps us improve our service and your experience. please let us know what we could have done better to earn 5 stars. We look forward to seeing you for future service and you please be on the lookout for another survey that will allow you to rescore us.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

LL
Leslie L.
North Attleborough, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2019 Category: Service
Lisa in service dept .
Service department is great Lisa help me with my service appointment I will always go back to her!
Billy D., Service Manager from First Hyundai responded on 06/25/2019

 We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

JG
John G.
North Providence, RI
2013 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/20/2019 Category: Service
Terrible service
I have been going there for over a year. They still can not fill out a service form.
Billy D., Service Manager from First Hyundai responded on 06/21/2019

I would like to thank you for taking time and filling out the survey. Our goal is your satisfaction. I am sorry to see how low we scored on the survey earning only 2 stars. The survey is a reflection on the service advisor’s performance. Our goal is your satisfaction. We appreciate your feedback since it helps us improve our service and your experience. please let us know what we could have done better to earn 5 stars. We look forward to seeing you for future service and you please be on the lookout for another survey that will allow you to rescore us.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Attleboro, MA
2016 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2019 Category: Service
Second thoughts
The people there are very nice. I am very disappointed that within 1yr of getting my car I need brakes and tires! They also didn't bother to tell me that my car didn't come with a spare tire which is concerning.
Luckily I saved $250 getting the work done somewhere else, but I will think twice about getting another car from there.
Billy D., Service Manager from First Hyundai responded on 06/19/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

VD
Valerie D.
Smithfield, RI
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/11/2019 Category: Service
2hr15m for an oil change!? Unreasonable service wait times
Going for an oil change shouldn't take more than an hour right? NOPE. This place took 2hrs and 15min! I made an appointment first thing in the morning 8:30am on a Saturday. Now they take videos during service and email/text them to you. Guess what? I got mine at 9:30 and the service person said my inspection was completed and my fluids all topped off. SO WHY DID I NOT LEAVE UNTIL 10:45!?! Did you leave my car there after I declined the laundry list of overly expensive services!? I went somewhere else for my tires and got a WAY better deal and WAY better service and a solid warranty. If this service department takes 2+ hours for an oil change, then TELL YOUR CUSTOMER THAT! It's a total disregard for your customers' time and just poor customer service! Also, perhaps inform your service coordinators so they can provide meaningful insight into what the hell is going on! I'm not coming back for service if I can help it.
Billy D., Service Manager from First Hyundai responded on 06/13/2019

I would like to thank you for taking time and filling out the survey.


JC
John C.
Wrentham, MA
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2019 Category: Service
None
Too costly
Billy D., Service Manager from First Hyundai responded on 06/07/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

AD
Annalisa D.
Cumberland, RI
2013 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/03/2019 Category: Service
Follow thru
I have dealing with this dealership since 2013
Billy D., Service Manager from First Hyundai responded on 06/04/2019

I would like to thank you for taking time and filling out the survey. Our goal is your satisfaction. I am sorry to see how low we scored on the survey earning only 2 stars. The survey is a reflection on the service advisor’s performance. Our goal is your satisfaction. We appreciate your feedback since it helps us improve our service and your experience. please let us know what we could have done better to earn 5 stars. We look forward to seeing you for future service and you please be on the lookout for another survey that will allow you to rescore us.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

LA
Lisa A.
Seekonk, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2019 Category: Service
Service
Service was fine
Billy D., Service Manager from First Hyundai responded on 05/24/2019

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Norfolk, MA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/22/2019 Category: Service
Free Advertising
I bring my car in for a simple service. First, they can not guarantee that it will be done at any time of the day, even for a simple service and dropping it off the night before. The service was completed, I go to pick it up the next day, and upon signing the work order, I notice "Replace rear license frame" written in pen on one of the sheets. Hmmm, that's weird. Nothing they did involved the plate. Why would it be broken? Why would they not tell me that they broke the frame?...So after I finish signing, I check the the car and frame. What do you know, there is a "First Hyundai" frame in place of my personal one placed there after purchasing the vehicle. Again, I thought they broke mine somehow. Why else would they "replace" it if it wasn't broken? So i went back in and complained that nobody told me about it breaking or being replaced. The service dept. was closed so they left a note for the manager to call me in the morning. I went back out to the car, opened the door, and found the completely intact personal frame on the floor of my car. Now I'm even more mad that they just removed my personal property so they could have some free advertising. Shameful if this is their policy. I hate the stickers and frames when you buy a new car, let alone replacing a perfectly fine frame after a service for no reason. I have never heard of any dealership doing this after a service. They did not do this the previous times I had been there with the car. On top of that, the serive reminder screen was not reset after the service. Now I have to figure out how to do that myself. And what do you know, the manager has not called me in 3 days to discuss anything. Totally unacceptable. I will NOT be returning there for any service in the future. This is the last of several problems I had before with the service here. For instance...a prior visit, someone there scratched the drivers door at hip level right on the edge with keys on the their belt or something. Not deep, but very noticeable looking at the door. They did not tell me about it, probably oblivious they even did anything. Offered to "buff it out" the next time. They ended up scuffing and scraping the plastic door edge guard while haphazardly "buffing" the door, causing more damage while trying to fix the first damage. Of course they did not tell me about that either. They finally replaced the whole strip on that door after noticing it and then complaining. Taking my business elsewhere in the future. Shame, because the buying experience for the car there was good.
ANGELA N K. from First Hyundai responded on 05/22/2019

Good Afternoon,
I apologize you feel as though we have not met your needs. We could not promise an exact time your vehicle would be ready due to the electrical concern we added to the repair that day. With there being no actual issue we were able to have your vehicle ready late morning early afternoon. Our technicians Had to remove your plate bracket in order for your vehicle to pass for state inpsection. The inspector indicated that your your bracket was blocking the license plate, which is illegal in the state of MA. I was planning on explaining this to you when you picked up. You gave me the impression you were coming down that day, ONE for me to show you how to work your back up sensors. (If you still need us to show you how to turn if off, please feel free to stop by anytime) TWO to explain to you why your vanity plate was taken off. Again, apologize for any misundrstandings and hope you understand why we had to remove your plate bracket.
Sincerely,
Angela Kiesman
508-699-4700 ext 1341

Billy D., Service Manager from First Hyundai responded on 05/23/2019

Please be on the lookout for a link to rescore your previous rating. It would be greatly appreciated!

Angela Kiesman


AM
Andrea M.
Portsmouth, RI
2012 Hyundai Veloster
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/07/2019 Category: Service
The service staff is well trained and nice
Things are slipping where we have serious issues arising, regular maintenance has been excellent up to this point? not so sure now where the rubber meeting the road?
Hope things turn around, still faithfully hanging on.
Billy D., Service Manager from First Hyundai responded on 05/08/2019

I would like to thank you for taking time and filling out the survey. I am sorry to see how low we scored on the survey. The survey is a reflection on the service advisor’s performance. I do apologize if your service visit was not an excellent visit. Please contact me at 508-699-4700 ext 1340 or email me at service@firsthyundai.com at your convenience if needed. If you would like to RESCORE YOUR ADVISORS PERFORMANCE, I have sent you a rescore link. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

PC
Paul C.
North Providence, RI
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/03/2019 Category: Service
Dishonest Deceitful Service Management
I think the title says it all
Billy D., Service Manager from First Hyundai responded on 05/06/2019

THAK YOU FOR THE KIND WORDS


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
North Providence, RI
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/30/2019 Category: Service
Decent
Nothing special about this place but it’s certainly not terrible. They definitely don’t go above and beyond if that’s what you’re looking for.
Billy D., Service Manager from First Hyundai responded on 05/01/2019

 I would like to thank you for taking time and filling out the survey. Our goal is your satisfaction. I am sorry to see how low we scored on the survey earning only 3 stars. The survey is a reflection on the service advisor’s performance. Our goal is your satisfaction. We appreciate your feedback since it helps us improve our service and your experience. please let us know what we could have done better to earn 5 stars. We look forward to seeing you for future service and you please be on the lookout for another survey that will allow you to rescore us.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

MD
Mario D.
Blackstone, MA
2015 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/20/2019 Category: Service
I have had bad experience with the whole place to be honest
I would zero if i could!
Billy D., Service Manager from First Hyundai responded on 04/22/2019

I would like to thank you for taking time and filling out the survey. Our goal is your satisfaction. I am sorry to see how low we scored on the survey earning only 1 stars. The survey is a reflection on the service advisor’s performance. Our goal is your satisfaction. We appreciate your feedback since it helps us improve our service and your experience. please let us know what we could have done better to earn 5 stars. We look forward to seeing you for future service and you please be on the lookout for another survey that will allow you to rescore us.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

PC
Philip C.
Foxborough, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/18/2019 Category: Service
Scheduled Service
Honesty - some work as written down on the service report was not completed

Unsure now if I would recommend them.
Billy D., Service Manager from First Hyundai responded on 04/19/2019

I would like to thank you for taking time and filling out the survey. Our goal is your satisfaction. I am sorry to see how low we scored on the survey earning only 2 stars. The survey is a reflection on the service advisor’s performance. Our goal is your satisfaction. We appreciate your feedback since it helps us improve our service and your experience. please let us know what we could have done better to earn 5 stars. We look forward to seeing you for future service and you please be on the lookout for another survey that will allow you to rescore us.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

MC
Maura C.
Middleboro, MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/17/2019 Category: Service
Aggravating
Retrain the service department
Billy D., Service Manager from First Hyundai responded on 04/18/2019

I would like to thank you for taking time and filling out the survey. I am sorry to see how low we scored on the survey. The survey is a reflection of our advisor’s performance. If you would like to go over any issues, please feel free to contact me at your earliest convenience at 508-699-4700 extension 1340 or email me bdepalma@firsthyundai.com.  If you would like to rescore your advisor’s performance, I have sent you a rescore link. Our goal is your satisfaction


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

DG
Dana G.
Scituate, RI
2015 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/13/2019 Category: Service
Repair after 1st maintenance
I had my first Free For Life maintenance. After I left the dealership I experienced problems with the vehicle. I was called back in, the matter was addressed and it was repaired under warranty to my satisfaction.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/13/2019 Category: Service
No
I cannot say until my problem is fixed to my satisfaction
Billy D., Service Manager from First Hyundai responded on 04/15/2019

I would like to thank you for taking time and filling out the survey. I am sorry to see how low we scored on the survey. The survey is a reflection of our advisor’s performance. If you would like to go over any issues, please feel free to contact me at your earliest convenience at 508-699-4700 extension 1340 or email me bdepalma@firsthyundai.com.  If you would like to rescore your advisor’s performance, I have sent you a rescore link. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
Billy D., Service Manager from First Hyundai responded on 04/16/2019

Thank you for the rescore


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

JR
Juan R.
New Bedford, MA
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Please read it
Hi, I am writing because I don't want to receive more mails of his company.
If you want to send emails could do to my husband jalonsorojas@gmail.com
Thanks.
Migdalia
Billy D., Service Manager from First Hyundai responded on 04/08/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

PC
Paul C.
North Providence, RI
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/02/2019 Category: Service
Bad repair
Well its almost a year since my A/C was broken and now I have visited First Hyundai a total of 7 times without a satisfactory resolution.
The latest news is that a new compressor is needed and Hyundai Motors is willing to install it for 1/2 price $445 because the warranty expired in Nov 2018.

Even though this issue was originally reported in June of 2018 and never fixed correctly I agreed to the compromise as long as I was issued a credit for the incorrect repair done on 3/30/19 ($442) seeing that it did not fix the problem. The reason I patronize the dealership to repair my Hyundai is to experience a higher level of service in order to avoid 'bad repairs' such as this.

I have bought 3 Hyundai vehicles in the past ten years and have never experienced such a frustrating predicament. I have wasted over eight hours of my time making seven trips, waiting for results and writing unsatisfactory reviews. I believe that my patience and time should be rewarded and not ignored or negotiated.

Please change my mind and resolve this issue before I'm forced to abandon my allegiance to Hyundai and trade my car for a more dependable brand backed by a more compassionate dealership.

Respectfully,
Paul F Costello

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/02/2019 Category: Service
Bad repair
Bad repair
Billy D., Service Manager from First Hyundai responded on 04/03/2019

 I would like to thank you for taking time and filling out the survey. Our goal is your satisfaction. I am sorry to see how low we scored on the survey earning only 2 stars. The survey is a reflection on the service advisor’s performance. Our goal is your satisfaction. We appreciate your feedback since it helps us improve our service and your experience. please let us know what we could have done better to earn 5 stars. We look forward to seeing you for future service and you please be on the lookout for another survey that will allow you to rescore us.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Plainville, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Everyone was very friendly and helpful! Service was quick and efficient!
Although they have a great service department where people are so friendly and helpful, I did not have a good experience in buying my car.
Billy D., Service Manager from First Hyundai responded on 03/28/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

NO
Nagaraju O.
Attleboro, MA
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/24/2019
Hyundai Sonata Engine Check light does not go away - 4th time back to dealership for service in less than 3 months
I should have waited a day before assuming that the engine checklist was properly diagnosed 4th time i gave the vehicle to the dealer but no luck it showed itself back again on the 6th day when driving in the middle of highway.
Billy D., Service Manager from First Hyundai responded on 03/28/2019

I would like to thank you for taking time and filling out the survey. I am sorry to see how low we scored. The survey is a reflection on your service advisor. If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700 extension 1340 or email me  bdepalma@firsthyundai.com. I will send you another re-score link to give another chance to re-score your advisor. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
Billy D., Service Manager from First Hyundai responded on 04/26/2019


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340