Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1401 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.6666655/5Overall Rating 4.6666655/5Overall Rating 4.6666655/5Overall Rating 4.6666655/5rating 4.6666655
Original
Overall Rating 2.06061/5Overall Rating 2.06061/5rating 2.06061rating 2.06061rating 2.06061
94% Would Recommend
100% Business Response
Latest Review 5 days ago

Reviews


AC
Americo C.
Falmouth, MA
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2019 Category: Service
I hope they come up with a solution to my issue.
I hope they come up with a solution to my situation. I had been very satisfied with all my previous services in the past. Thank you.
GARY V I. from Balise Hyundai of Cape Cod responded on 08/21/2019

Americo, 

 I am so sorry to hear about your recent loss. I'm going to do some research on the waranty situation and contact you later today. Please contact me with any questions in the mean time. 

Regards,

Stephanie Cannon
508-957-6370

HK
Herbert K.
Willington, CT
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Great Service
Although they are in a state of transition, the Balise family took care of us at their Nisson dealership across the street. I appreciate the work being covered by warranty. Their new Hyundai should look as nice and be as customer oriented as the Nisson was.
GARY V I. from Balise Hyundai of Cape Cod responded on 08/21/2019

Herbert, 
 
 Thank you for the great review! We look forward to what the future holds for Hyundai here on the Cape and making your experience a great one!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

KO
Kim O.
Mashpee, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/20/2019 Category: Service
HYUNDAI
Needs to get own place away from Nissan. Also the lounge was ok much nicer at previous location. The workers were nice and informative
GARY V I. from Balise Hyundai of Cape Cod responded on 08/21/2019

Hello Kim, 
 
 Sorry to hear about the recent experience and please know this is part of the transition period and we have big plans for Hyundai here on the Cape. Please conact me with any questions and we look forward to serving you in the future and giving you the 5 star experience. 

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

JS
Jennifer S.
Forestdale, MA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019 Category: Service
Same day service
A light came on for servicing and the dealership worked to get me in for servicing around my schedule in 48 hrs vs the month out they had for appts. Issued was fixed same day as well. That was awesome.
GARY V I. from Balise Hyundai of Cape Cod responded on 08/18/2019

Jennifer,

 We are so glad we were able to get you back on the road quickly. Thank you for the great review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

CL
Catherine L.
South Yarmouth, MA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Return visit. There was no wait to be helped. People explained the process and were professional.
Friendly and professional. Comfortable waiting area.
GARY V I. from Balise Hyundai of Cape Cod responded on 08/16/2019

Thank you for the excellent review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Harwich, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Balise Hyundai
Great Customer service, the follow up calls and text are a good way to keep customers in the loop.
Thanks Balise Hyundai
GARY V I. from Balise Hyundai of Cape Cod responded on 08/16/2019

Hello! 
Thank you for the excellent review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

JN
Jill N.
Harwich, MA
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Making my Experience a good one!
Thank you to Stephanie for reaching out and helping to resolve these issues with my car! You have been extremely helpful to me today and I am glad to amend my score to a 5 from you today!

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/15/2019 Category: Service
Repair
No communication! Didn’t fix problem and now I have to take elsewhere!
GARY V I. from Balise Hyundai of Cape Cod responded on 08/16/2019

Jill, 

 Thank you for taking the time to let me help correct these issues. I'm looking forward to getting everything resolved and making a bad experience a good one!

Regards,

Stephanie Cannon

MC
Michael C.
Chatham, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Sevice
Service rep Paulo was outstanding
GARY V I. from Balise Hyundai of Cape Cod responded on 08/15/2019

Thank you for the feedback and excellent review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Orleans, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Efficient and friendly.
Staff is efficient and friendly.
GARY V I. from Balise Hyundai of Cape Cod responded on 08/15/2019

Thank you for the kind words! We look forward to seeing you again!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

IL
Ira L.
Palm Harbor, FL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Great service
Staff(Stephanie and Madison) were great,making for an easy experience.
GARY V I. from Balise Hyundai of Cape Cod responded on 08/14/2019

Thank you so much Ira!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Eastham, MA
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/12/2019 Category: Service
Service department
Just not up to par
GARY V I. from Balise Hyundai of Cape Cod responded on 08/14/2019

I would love the opportunity to discuss this with you if possible. I can be reached at the number below.


Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com
GARY V I. from Balise Hyundai of Cape Cod responded on 08/14/2019

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

BM
Barry M.
Yarmouth, MA
2019 Hyundai Kona Electric
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Great response to complaint about spare tire
I had a flat tire on a new Kona EV which does not come with a spare, and found out that the EV uses a specialty tire which wouldn't be available for three days; the dealer provided a loaner while awaiting delivery of the needed tire, but I realized I wouldn't want to drive out of town without a spare and so ordered one, but felt the issue should have been flagged during the original sale. I got a call this morning agreeing that the dealer should be flagging this for new EV buyers, and offering to refund the cost of the spare for the inconvenience. That seemed like a smart, generous response and restored my faith in the Hyundai dealer -- otherwise the Kona EV has been a great driving experience.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/12/2019 Category: Service
Don't buy EV from Balise Hyundai
Balise Hyundai sold me a Kona EV without disclosing that tires are unique to Hyundai, and not readily available. Had a flat tire after 3 months, took three days to get a replacement, no spare provided or available: means that you can't drive the Hyundai Kona EV out of the immediate area despite indicated range, Hyundai didn't seem aware or concerned about the issue. I've ordered an extra wheel and tire to create a spare, but this isn't a car to buy if you ever need to drive more than thirty miles from the dealership.
GARY V I. from Balise Hyundai of Cape Cod responded on 08/14/2019

Thank you Barry for giving us the opportunity to clear up the mis-hap at our Hyundai Dealership. If I can be of any assistance in the future, please do not hesitate to contact me directly. 

Thanks again!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

RH
Rhonda H.
Harwich, MA
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/08/2019 Category: Service
The lack of maintenance on purchase of suv....... You don't spend 21,000 dollars on a purchase only to have to replace tires, after 1 oil change and brakes after 4 oil changes
So disappointed!
GARY V I. from Balise Hyundai of Cape Cod responded on 08/12/2019

We truly apologize for you recent experience. Would it be possible for you and I to discuss the situation with a phone call? I can be contacted at the number below at you convenience.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

RC
Robert C.
Brewster, MA
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
fast and excellent service
Had an electrical problem. Hyundai was able to solve it quickly. Thanks
GARY V I. from Balise Hyundai of Cape Cod responded on 08/08/2019

We are so glad we were able to get everything back in order quickly for you! Thanks for the review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

HM
Holly M.
MA
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Hyundai Santa
Good and prompt service
GARY V I. from Balise Hyundai of Cape Cod responded on 08/08/2019

Thank you for the great review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
West Yarmouth, MA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Great Service
Took care of all issues - well prepared, well run.
GARY V I. from Balise Hyundai of Cape Cod responded on 08/12/2019

Thank you for the great review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

AH
Alec H.
Fort Myers, FL
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/01/2019 Category: Service
Think twice about going here
Upselling and not doing what the appointment was scheduled for and almost 3 hours for an oil change ??
GARY V I. from Balise Hyundai of Cape Cod responded on 08/06/2019

Sorry for the poor experience. Could you please call me to discuss?

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
South Yarmouth, MA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
Service Department
Great service from the service department, listened to my concerns and fixed all issues quickly and efficiently.
GARY V I. from Balise Hyundai of Cape Cod responded on 07/30/2019

Thank you for the great rating! Much appreciated!!!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
MA
2018 Hyundai Kona
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/29/2019 Category: Service
Not completely happy
Car is great. Service needs to be more personable and less antiseptic.
GARY V I. from Balise Hyundai of Cape Cod responded on 07/30/2019

Good morning,

We apologize for your recent service experience.

Could I have the opportunity to discuss this with you? 


Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

CL
Carl L.
Mashpee, MA
2012 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/28/2019 Category: Service
Customer service non existent
I made an appointment for the recall issues. I was not told at any time during my phone call that the dealership had moved two weeks prior. I traveled all the way to the initial location through heavy Traffic only to find out I was at the wrong place. When I mentioned to the sales manager what had happened he casually remarked oh yeah I guess someone should’ve told you that over the phone.
GARY V I. from Balise Hyundai of Cape Cod responded on 07/29/2019

Hello Carl,

Would it be possible for you and I to discuss this? I have no excuse for what happened and truly apologize. Please give me the opportunity to make it right!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com