Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1435 Reviews

ReScore Reviews‚ĄĘ (35)

ReScore
Overall Rating 4.6857126/5Overall Rating 4.6857126/5Overall Rating 4.6857126/5Overall Rating 4.6857126/5rating 4.6857126
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
94% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


ED
Elizabeth D.
South Dennis, MA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Exceptional customer oriented service
Balise service is continuously communicating with the customer concerning service being done on their vehicle. They always explain any repairs needed and the cost before continuing the work. ūüĎćūüŹĽūüėÄ
STEPHANIE C., Service Manager from Balise Hyundai of Cape Cod responded on 09/21/2019

Thank you so much for the excellent review!!! We are excited about our new location for all our Hyundai customers. 

Thank you,
Stephanie Cannon


B
B.
Yarmouth, MA
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Meeting my expectations
Repairs and costs are presented clearly before work starts.
STEPHANIE C., Service Manager from Balise Hyundai of Cape Cod responded on 09/20/2019

Thank you for the kind review!

Kind Regards,
 Stephanie Cannon


LC
Laurie C.
West Chatham, MA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Great attention to service!
I have always had a great experience at Balise Hyundai. Service is great!
STEPHANIE C., Service Manager from Balise Hyundai of Cape Cod responded on 09/20/2019

Thank you for the excellent review!

Kind Regards,
 Stephanie Cannon


MK
Mary K.
Harwich, MA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Service
Paolo is wonderful to work with.
STEPHANIE C., Service Manager from Balise Hyundai of Cape Cod responded on 09/20/2019

Hi Mary,

 Thank you so much for the 5 star review!

Kind Regards,
 Stephanie Cannon


TH
Timothy H.
Falmouth, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Service Dept
As usual Palo was so helpful! I love the new service area
STEPHANIE C., Service Manager from Balise Hyundai of Cape Cod responded on 09/19/2019

Hi Timothy,

 Thank you for the very kind review. We are thankful for customers like yourself.

Kind Regards,
 Stephanie Cannon


Verified Customer
Whitinsville, MA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Good Service
Friendly staff and helpful.
STEPHANIE C., Service Manager from Balise Hyundai of Cape Cod responded on 09/19/2019

Thank you for the excellent review! We look forward to serving you again in the future.


BG
Brett G.
Mashpee, MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
5 Star Treatment
Service Manager and Pallo at the front desk were very helpful and attentive, i felt like they were on top of things
STEPHANIE C., Service Manager from Balise Hyundai of Cape Cod responded on 09/19/2019

Hello Brett,
 
 Thank you for the excellent review! We look forward to serving you again in the future.

Kind Regards,
Stephanie Cannon
Balise Hyundai of Cape Cod


PK
Patrick K.
East Falmouth, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
New building
Nice new location. Service personnel were friendly and waiting room was clean and also had coffee.
STEPHANIE C., Service Manager from Balise Hyundai of Cape Cod responded on 09/19/2019

Hi Patrick,
 
 Thank you for the kind review! I hope you have a great day and we look forward to seeing you again for your next visit.

Thank you, 
Stephanie Cannon
Service Manager
Balise Hyundai of Cape Cod


KW
Karen W.
Vineyard Haven, MA
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Great Service
Staff is friendly and helpful.
STEPHANIE C., Service Manager from Balise Hyundai of Cape Cod responded on 09/19/2019

Good Morning Karen,
 
 Thank you so much for the 5 star review! We look forward to serving you again in the near future at our new facility.

Kind Regards,
Stephanie Cannon
Service Manager
Balise Hyundai of Cape Cod


JO
John O.
Mashpee, MA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
People
I have always gotten great service from Balise Hyundai. I would like to single out Paulo Joaquim as the service rep who typically takes care of me. He really represents your company beyond expectations. I bought my car there, and they have kept it running like new since the day it left the parking lot.
STEPHANIE C., Service Manager from Balise Hyundai of Cape Cod responded on 09/18/2019

Hello John,

Thank you for the 5 star review! We agree and are thankful to have Paulo here to help customers like yourself.

Kind Regards,
 Stephanie Cannon
 Balise Hyundai Service


JV
Jocelyn V.
Mashpee, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Customer service!
I love my Tucson and I love the service department. Paulo is always friendly and explains exactly what is going to be done and why. They’re usually also on time, and treat every customer with respect and kindness.
STEPHANIE C., Service Manager from Balise Hyundai of Cape Cod responded on 09/16/2019

Hello Jocelyn, 
 
We appreciate the kind words and review for Paulo. We look forward to improving the service even more in our new facility. Thank you again.

Stephanie Cannon
Service Manager
Balise Hyundai of Cape Cod


Verified Customer
Eastham, MA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
Always great service and pleasant front desk crew.
I always have had excellent care when we bring in one of our Hyundai's. We have had three from Balise. Reasonable service fees. Excellent care to our car and the front desk keeps us up to date as the progress of the service appointment goes forward.
They have recently moved so I have not spent anytime waiting but in the past the waiting area was nice. Never hurts to see what is new in the lot while you are there. Sales staff are wonderful and knowledgable.
STEPHANIE C., Service Manager from Balise Hyundai of Cape Cod responded on 09/15/2019

Hello,

Thank you so much for the great review!
We are definitely in a transition period but have big plans for the future of our Hyundai Customers here on the Cape.

Thank you,
Stephanie Cannon
Service Manager
Balise Hyundai of Cape Cod


AC
Americo C.
Falmouth, MA
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Service Department.
I would like to say Thank you to Stephanie Cannon, and Paulo Joaquim for the dedication that they have in working with the customer. They are both very professional and are always there for you, no matter what the situation is. Thank you. My vehicle was repaired and is back in operation. I have been going there since moving to the cape three years ago and will continue. I have always been very satisfied with the great customer service. It only make me know that when I exchange my vehicle I will stay with Hyundia. Thank you.
GARY V I. from Balise Hyundai of Cape Cod responded on 09/13/2019

Americo,
 
 We are so glad you had such and amazing experience! We enjoyed being able to help! Thank you for the review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

JB
John B.
Buzzards Bay, MA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Service Manager
Stephanie Cannon is the best service manager I’ve ever dealt with. I’ll definitely continue to bring my vehicles to Balise for all my service needs.
GARY V I. from Balise Hyundai of Cape Cod responded on 09/07/2019

Thank you for the amazing review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

SH
Steven H.
Eastham, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
On time
Work done in a timely manner
GARY V I. from Balise Hyundai of Cape Cod responded on 09/07/2019

Thank you for the great review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Orleans, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2019 Category: Service
Convenient. Helpful staff.
Excellent service, as usual.
GARY V I. from Balise Hyundai of Cape Cod responded on 09/04/2019

Hi Patricia, 

 Thank you so much for the great review!

Regards,

Stephanie Cannon
508-957-6370
Balise Hyundai Cape Cod

Verified Customer
MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019 Category: Service
Maintenance
Service on my vehicle was done on time. Personnel was efficient and friendly. Always happy with the Elantra and the service that Balise provides.
GARY V I. from Balise Hyundai of Cape Cod responded on 09/03/2019

Appreciate the great review!!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

AJ
Alan J.
Brewster, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2019 Category: Service
?
Service was fine but we live in Brewster and use Midas of Orleans for service!
GARY V I. from Balise Hyundai of Cape Cod responded on 09/03/2019

Thank you Allan....

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

KW
Karen W.
Cummaquid, MA
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2019 Category: Service
Excellent service department
The service advisor, Paulo, is always very helpful. He was able to get me a loaner car when a leak was discovered that needed to be fixed sooner rather than later.
GARY V I. from Balise Hyundai of Cape Cod responded on 09/03/2019

Thank you Karen for the kind rating!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

EP
Evan P.
Peabody, MA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019 Category: Service
Awesome customer service
Just great customer service.
Great people.
Great job !!!
GARY V I. from Balise Hyundai of Cape Cod responded on 08/30/2019

Thank you Evan. Great meeting you last week and thanks again for all your kind words!!See you soon.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com