Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1401 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.6666655/5Overall Rating 4.6666655/5Overall Rating 4.6666655/5Overall Rating 4.6666655/5rating 4.6666655
Original
Overall Rating 2.06061/5Overall Rating 2.06061/5rating 2.06061rating 2.06061rating 2.06061
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


JN
Jill N.
Harwich, MA
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Making my Experience a good one!
Thank you to Stephanie for reaching out and helping to resolve these issues with my car! You have been extremely helpful to me today and I am glad to amend my score to a 5 from you today!

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/15/2019 Category: Service
Repair
No communication! Didn’t fix problem and now I have to take elsewhere!
GARY V I. from Balise Hyundai of Cape Cod responded on 08/16/2019

Jill, 

 Thank you for taking the time to let me help correct these issues. I'm looking forward to getting everything resolved and making a bad experience a good one!

Regards,

Stephanie Cannon

Verified Customer
Eastham, MA
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/12/2019 Category: Service
Service department
Just not up to par
GARY V I. from Balise Hyundai of Cape Cod responded on 08/14/2019

I would love the opportunity to discuss this with you if possible. I can be reached at the number below.


Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com
GARY V I. from Balise Hyundai of Cape Cod responded on 08/14/2019

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

BM
Barry M.
Yarmouth, MA
2019 Hyundai Kona Electric
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Great response to complaint about spare tire
I had a flat tire on a new Kona EV which does not come with a spare, and found out that the EV uses a specialty tire which wouldn't be available for three days; the dealer provided a loaner while awaiting delivery of the needed tire, but I realized I wouldn't want to drive out of town without a spare and so ordered one, but felt the issue should have been flagged during the original sale. I got a call this morning agreeing that the dealer should be flagging this for new EV buyers, and offering to refund the cost of the spare for the inconvenience. That seemed like a smart, generous response and restored my faith in the Hyundai dealer -- otherwise the Kona EV has been a great driving experience.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/12/2019 Category: Service
Don't buy EV from Balise Hyundai
Balise Hyundai sold me a Kona EV without disclosing that tires are unique to Hyundai, and not readily available. Had a flat tire after 3 months, took three days to get a replacement, no spare provided or available: means that you can't drive the Hyundai Kona EV out of the immediate area despite indicated range, Hyundai didn't seem aware or concerned about the issue. I've ordered an extra wheel and tire to create a spare, but this isn't a car to buy if you ever need to drive more than thirty miles from the dealership.
GARY V I. from Balise Hyundai of Cape Cod responded on 08/14/2019

Thank you Barry for giving us the opportunity to clear up the mis-hap at our Hyundai Dealership. If I can be of any assistance in the future, please do not hesitate to contact me directly. 

Thanks again!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

RH
Rhonda H.
Harwich, MA
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/08/2019 Category: Service
The lack of maintenance on purchase of suv....... You don't spend 21,000 dollars on a purchase only to have to replace tires, after 1 oil change and brakes after 4 oil changes
So disappointed!
GARY V I. from Balise Hyundai of Cape Cod responded on 08/12/2019

We truly apologize for you recent experience. Would it be possible for you and I to discuss the situation with a phone call? I can be contacted at the number below at you convenience.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

AH
Alec H.
Fort Myers, FL
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/01/2019 Category: Service
Think twice about going here
Upselling and not doing what the appointment was scheduled for and almost 3 hours for an oil change ??
GARY V I. from Balise Hyundai of Cape Cod responded on 08/06/2019

Sorry for the poor experience. Could you please call me to discuss?

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

CL
Carl L.
Mashpee, MA
2012 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/28/2019 Category: Service
Customer service non existent
I made an appointment for the recall issues. I was not told at any time during my phone call that the dealership had moved two weeks prior. I traveled all the way to the initial location through heavy Traffic only to find out I was at the wrong place. When I mentioned to the sales manager what had happened he casually remarked oh yeah I guess someone should’ve told you that over the phone.
GARY V I. from Balise Hyundai of Cape Cod responded on 07/29/2019

Hello Carl,

Would it be possible for you and I to discuss this? I have no excuse for what happened and truly apologize. Please give me the opportunity to make it right!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

BJ
Barbara J.
Brewster, MA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Stephanie resolved my complaint in a timely matter
I was contacted the next business day regarding my request on my survey. Gary attempted twice and unfortunately we played phone tag however Stephanie called later in the day and she listened while I shared my experience. She resolved the problem and I was satisfied.

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/17/2019 Category: Service
poor customer service poor facilities
call me
GARY V I. from Balise Hyundai of Cape Cod responded on 07/18/2019

Hello Barbara,
 Thank you for taking the time to respond. I'm glad we had a chance to talk via phone. Please check your email as we had discussed.

Regards,
Stephanie Cannon
508-957-7170

MP
Mary P.
Falmouth, MA
2013 Hyundai Veloster
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/05/2019 Category: Service
Horrible customer service
All described earlier. Again I do not fault the service manager he was following the rules of your management. Obviously these rules are established locally.
GARY V I. from Balise Hyundai of Cape Cod responded on 07/05/2019

I would be more than happy to discuss this if possible. I can be contacted at the number below.

Thank you for your feedback.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Pocasset, MA
2011 Hyundai Elantra To
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/24/2019 Category: Service
Cost for oil change increased significantly
I will most likely not go out of my way to Hyannis to get oil changes for the cost of $69 for oil change!
GARY V I. from Balise Hyundai of Cape Cod responded on 06/25/2019

Sorry to hear of your disappointment with our pricing structure as we now use fully synthetic oil as instructed by the manufacturer. We also include a complimentary multi point inspection as well as tire rotation.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

SL
Stephen L.
Centerville, MA
2018 Hyundai Kona
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/14/2019 Category: Service
..?
See previous
GARY V I. from Balise Hyundai of Cape Cod responded on 06/17/2019

Hi Stephen,

We appologize for the poor service and would love the opportunity to discuss this with you if possible. Can you please contact me so we may fix whats broken.

Hope tp speak soon.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

BT
Bonnie T.
Mashpee, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Oil change and tire rotation.
It was a busy Wednesday. My car was taken on time and returned eitoin a half hour. Everything was done that was requested!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/07/2019 Category: Service
Lacking this time
As previously written.
GARY V I. from Balise Hyundai of Cape Cod responded on 06/07/2019

Hi Bonnie,

Sorry to hear that we failed you on your recent service visit. Is there a time that I may con tact you to discuss and resolve? Please let me know.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Barnstable, MA
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2019 Category: Service
They are trying that best
Give the customer a fera explanation of what you did to that vehicle when they come back to pay for it. Especially if the customer ask you to do one of the stipulated Hyundai mileage check ups do... Go over those checkups with the customer one by one... Stop lying to customers about needing batteries changed or anything else that doesn't need to be changed.

After my visit before this one I open my hood found the battery cover open and the cover to the windshield wiper fluid open. Obviously the mechanic had a lot on his mind. If I didn't bother to open the hood I would never have known
GARY V I. from Balise Hyundai of Cape Cod responded on 05/21/2019

Thank you for the feed back.Sorry to hear of the poor service experience. I would love to speak to you if possible about your recent experience, can you please contact me at the number below to discuss.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

JA
Jeanne A.
East Falmouth, MA
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/22/2019 Category: Service
A day wasted
When you make an appointment for a specific item to be replaced you would think the parts manager would have the part on hand.
GARY V I. from Balise Hyundai of Cape Cod responded on 04/23/2019

Sorry to hear of your disappointment Jeanne. I would love the opportunity to discuss this with you at your convienence. You can contact me at the nu,ber below to discuss.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

RM
Roberta M.
East Falmouth, MA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Alls good
Gary Iudice called me and we spoke. He listened to the issue and said he would take care of it. Given that the service is usually very good I accept their apology and look forward to the excellent relationship I have with Balise

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/21/2019 Category: Service
disapointed
I have been going there for many years and have bought at least 6 cars there. To be denied service because they said I didn't pay a bill from December and then no call to apologize was just pathetic.
GARY V I. from Balise Hyundai of Cape Cod responded on 03/21/2019

THANK YOU

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

SC
Suzanne C.
Cresskill, NJ
2015 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/11/2019 Category: Service
Stranded on the Cape
Due to snow and a patch of ice my car was towed to the dealership on Saturday. I did not get my car back until Thursday at 4 PM. Causing much anxiety and 3 additional lost days at work. I felt the service writer was just accepting whatever the insurance or appraiser told him and not trying to push for quicker results . It was a very unpleasant experience!
GARY V I. from Balise Hyundai of Cape Cod responded on 03/12/2019

Thank you

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

BD
Bob D.
Mashpee, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/15/2019 Category: Service
Xxx
Good car. Poor dealership.
GARY V I. from Balise Hyundai of Cape Cod responded on 02/19/2019

Hi Bob, Sorry to hear of you disappointment. I would love to discuss this with you. Please contact me at the number listed below

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Willington, CT
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2019 Category: Service
High Cost Oil Change
Have been going there since I bought the Sonata from Balise in Springfield MA in 2014 and never have I paid more than $30 for an oil change. A few days ago I went for an oil change and was charged $39+ which I thought was taking advantage of the customer. Therefore, I am looking for other places in the future. Sincerely, Herbert Klei
GARY V I. from Balise Hyundai of Cape Cod responded on 02/06/2019

Hi Herbert, Unfortunately with the increase in oil prices over the past 5 years, we had to adjust the pricing structure as posted on our wall in service. If you would like to discuss this, I would be more than happy to help resolve your concern.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

RG
Robert G.
West Yarmouth, MA
2006 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Service has always been great
Service has always been great and any problems are are quickly resolved

Overall Rating 1/5rating 1rating 1rating 1rating 1
02/04/2019 Category: Service
Muffler Replacement
Was told my exhaust system needed to be replaced because the problem was in front of the catalytic converter and it was extremely rusted; bolts were rounded and would be a problem replacing it. Quote was 2200 dollars. Went to another shop fixed it in less than 30 minutes for 155 dollars 2 year guarantee. PS there was no rust
GARY V I. from Balise Hyundai of Cape Cod responded on 02/04/2019

Thank you for taking the time to speak with me today Robert. Happy we were able to resolve the issue and maintain the long  relationship.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

CF
Cathy F.
Hyannis, MA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Service
3 musketeers in the service dept
Stephanie, Karen and Paolo at the service dept are simply AWESOME. I bought a 2013 Hyundai Santa Fe sport and my engine went and needed a new engine. I do not have the funds to purchase a engine and do not have the funds to purchase a new vehicle. My only option was to surrender my car to the bank and have a repo on my credit report which was not sitting well with me. My husband is terminally ill and my car is our source of transportation to Boston and back. Anyways, these 3 employees went above and beyond to help us out. Needless to say, my engine is getting replaced because of going above and beyond for us. Now that is customer service! We will never forget what Stephanie, Karen and Paolo have done for us. This company is very fortunate to have them 3 working for Hyundai. Thank you, thank you!
GARY V I. from Balise Hyundai of Cape Cod responded on 02/01/2019

Hello Cathy,

 Thank you so much or your detailed review. We know about your current situation and are so happy that Hyundai stepped up to help. Stephanie, Karon, Paulo and myself are here to help if you have any questions in the future.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Mashpee, MA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Service Department
My experience here has always been positive. The service department staff have been wonderful, and Paulo in particular is always courteous, pleasant and professional.
GARY V I. from Balise Hyundai of Cape Cod responded on 01/18/2019

Thank you for the great review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com