Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1398 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.6666655/5Overall Rating 4.6666655/5Overall Rating 4.6666655/5Overall Rating 4.6666655/5rating 4.6666655
Original
Overall Rating 2.06061/5Overall Rating 2.06061/5rating 2.06061rating 2.06061rating 2.06061
94% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


JS
Jennifer S.
Forestdale, MA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019 Category: Service
Same day service
A light came on for servicing and the dealership worked to get me in for servicing around my schedule in 48 hrs vs the month out they had for appts. Issued was fixed same day as well. That was awesome.
GARY V I. from Balise Hyundai of Cape Cod responded on 08/18/2019

Jennifer,

 We are so glad we were able to get you back on the road quickly. Thank you for the great review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

CL
Catherine L.
South Yarmouth, MA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Return visit. There was no wait to be helped. People explained the process and were professional.
Friendly and professional. Comfortable waiting area.
GARY V I. from Balise Hyundai of Cape Cod responded on 08/16/2019

Thank you for the excellent review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Harwich, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Balise Hyundai
Great Customer service, the follow up calls and text are a good way to keep customers in the loop.
Thanks Balise Hyundai
GARY V I. from Balise Hyundai of Cape Cod responded on 08/16/2019

Hello! 
Thank you for the excellent review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

MC
Michael C.
Chatham, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Sevice
Service rep Paulo was outstanding
GARY V I. from Balise Hyundai of Cape Cod responded on 08/15/2019

Thank you for the feedback and excellent review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Orleans, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Efficient and friendly.
Staff is efficient and friendly.
GARY V I. from Balise Hyundai of Cape Cod responded on 08/15/2019

Thank you for the kind words! We look forward to seeing you again!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

IL
Ira L.
Palm Harbor, FL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Great service
Staff(Stephanie and Madison) were great,making for an easy experience.
GARY V I. from Balise Hyundai of Cape Cod responded on 08/14/2019

Thank you so much Ira!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

RC
Robert C.
Brewster, MA
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
fast and excellent service
Had an electrical problem. Hyundai was able to solve it quickly. Thanks
GARY V I. from Balise Hyundai of Cape Cod responded on 08/08/2019

We are so glad we were able to get everything back in order quickly for you! Thanks for the review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

HM
Holly M.
MA
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Hyundai Santa
Good and prompt service
GARY V I. from Balise Hyundai of Cape Cod responded on 08/08/2019

Thank you for the great review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
West Yarmouth, MA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Great Service
Took care of all issues - well prepared, well run.
GARY V I. from Balise Hyundai of Cape Cod responded on 08/12/2019

Thank you for the great review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
South Yarmouth, MA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
Service Department
Great service from the service department, listened to my concerns and fixed all issues quickly and efficiently.
GARY V I. from Balise Hyundai of Cape Cod responded on 07/30/2019

Thank you for the great rating! Much appreciated!!!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
MA
2018 Hyundai Kona
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/29/2019 Category: Service
Not completely happy
Car is great. Service needs to be more personable and less antiseptic.
GARY V I. from Balise Hyundai of Cape Cod responded on 07/30/2019

Good morning,

We apologize for your recent service experience.

Could I have the opportunity to discuss this with you? 


Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Springfield, NJ
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Service
Trustworthy service department
I bring my New Jersey car to Balise because I trust their service department. They seem to care about me, my safety and my car and have always explained what needs to be done. They make recommendations but do not push me to accept them.
GARY V I. from Balise Hyundai of Cape Cod responded on 07/26/2019

We are so glad to hear this! Thank you for the great review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Hyannis, MA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Service
Excellent
GARY V I. from Balise Hyundai of Cape Cod responded on 07/24/2019

Thank you so much for the great review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

TH
Timothy H.
Falmouth, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Great Service
I always use Palo he is very helpful and goes out of his way to help customers. The other person there still needs training in customer service but Palo makes up for their lack of experience and helping the customer
GARY V I. from Balise Hyundai of Cape Cod responded on 07/24/2019

Thank you for the great review. We are in a transition period but thank you for understanding. 

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

DL
Daniel L.
Milton, MA
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Service
Great Customer Service
Thank you Gary , Madison, Paulo , and Phil for taking good care of my 2009 Hyundai Sante Fe. You are a great Team!!!
GARY V I. from Balise Hyundai of Cape Cod responded on 07/24/2019

Thank you for the great review! You are very welcome!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

BV
Benedict V.
Dennis, MA
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Service folks listen to your problems.
They never let the car or truck out without the problem fixed.they do it right the first time.
GARY V I. from Balise Hyundai of Cape Cod responded on 07/16/2019

Thank you for the great feedback and positive rating!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Osterville, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Oil
Very nice
GARY V I. from Balise Hyundai of Cape Cod responded on 07/16/2019

Thank you very much!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Harwich, MA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Oil change, tire rotation, new filters
The service was fine for my car. I was updated along the way about my progress.
GARY V I. from Balise Hyundai of Cape Cod responded on 07/12/2019

Thank you for the great review! 

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

WO
William O.
Yarmouth, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2019 Category: Service
new poor location
new poor location
GARY V I. from Balise Hyundai of Cape Cod responded on 07/12/2019

Yes William, we are working on a new facility. Thank you for all your patience.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Hyannis, MA
2019 Hyundai Santa Fe Xl
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Just moved here, 1st time going
They were prompt and professional and got my appointment quickly!
GARY V I. from Balise Hyundai of Cape Cod responded on 07/10/2019

Thank you so much for the great review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com