By Rickey W. in New Market, MD
Recently had major repair and maintenance done, the Massey team's personal interactions, manners, communication and follow-up was outstanding. Special kudos to My primary POC, April Margeston for her handling of my issue.
By Patricia B. in Funkstown, MD
I had a great experience at Massey in Hagerstown purchasing a new Hyundai Kona. Kaitlyn was my sales lady and did an awesome job! She worked hard for the sale and walked us through everything to be sure we understood what was next. She made sure to go over all the buttons and connections to my phone before we...more
By Holly I. in Cumberland, MD
Purchased my first NEW car ever this past weekend. Kevin was so helpful in making sure to answer all of our questions. Communicated well with updates and always friendly and accommodating. Already have, and will continue, recommending others to buy from here
By Paul B. in Mercersburg, PA
I called to schedule a 45,000 mile service and was given an appointment. We discussed what items would be scheduled and we agreed to do the ones I wanted. The work was performed while I waited and now I have driven 500miles and I find everything continues to perform satisfactory
By Vladimir R. in Round Hill, VA
Salesman Brian was very gracious and kind. He and his team were able to meet my expectations in price and trade value, while exceeding my expectations in the quality of service. The entire experience was the most painless I have had buying a car, despite me showing up with very little warning and an offer from another dealer in hand. Impressive.
By Toni B. in Mount Union, PA
The guys at Massey-Hyundai are amazing this is the second car that I have purchased from there. I liked my 2020 Hyundai Accent so much I bought a 2022 Hyundai Accent
By Robert S. in Hagerstown, MD
Vehicle has less than 60,000 miles and should not be having issues yet. This is not the fault of the dealership staff but of the Hyundai Company
By Adam G. in Martinsburg, WV
Daily, executiving high value customer service experience.
By Joseph C. in Williamsport, MD
Loved the service, no games, no lies. I was out the door within three hours start to finish. Price for my trade was great
By Verified Customer in Shepherdstown, WV
I always feel confident that Massey will provide excellent service.
By Chi Y. in Hagerstown, MD
Staff was very friendly Every procedure was great
By Verified Customer in Great Cacapon, WV
Always enjoy going in for service. Have bought 3 elantras here in the past 8 years
By Terry R. in Hagerstown, MD
This was handled with utmost expertise and satisfied the recall repair codes, very sufficient and vehicle was done when promised.
By Gerald L. in Mercersburg, PA
Our 2022 Santa Fe had an issue with the right headlight not working properly. On the initial service appointment, the Technician quickly determined the fix required the replacement of the right headlight assembly, however, the part was not in stock. The part was ordered and within a few days another appointme...more
By Tracy F. in Millersville, MD
We have gone to Massey Hyundai for service on two of our vehicles. We do not live in the area, but I am in the area twice a year. If service is due during one of those times, we will schedule w/Massey. They have even been very receptive to questions and helpful on 2 occasions when accidents have happened and I needed advise on next steps. Highly recommend the Service team at Massey in Hagerstown!