By Harold F. in Falling Waters, WV
The service dept is great they explained everything and work delivered on time
By Patrick C. in Mont Alto, PA
I highly recommend them for service for your vehicle. Was a little earlier to my appointment and they fit me in. Was quick and excellent service.
By Norice W. in Martinsburg, WV
I always get great customer service whenever I visit Massey Hyundai. Randy is personable, professional and polite.
By Charles A. in Hagerstown, MD
Find a new car as a headache. there isn't anybody that will tell you that's the stigma of stepping foot into a car dealership. Although Massey Hyundai is a large organization with the same kind of feel, initially, that you get from most dealerships, there are salespeople there who are sympathetic and understanding to individual situations . They help wipe away any negativity car dealerships evoke. Sometimes the truth is a hard pill to swallow, but at Massey Hyundai they have found a way to prevent sugarcoating the situation while still delivering necessary information with a soft touch. Teresa Cox was a refreshing change from every other experience I've had at Massey Hyundai. Although she's new, she had the ability to listen and understand what it is we were talking about and what our concerns were with our previous purchase of our 2020 Elantra. The situation with the Elantra was unfortunate, but Teresa managed to fix any emotional or technical issues we had by putting us in a new 2021 Tucson. I hope her success as a salesperson is unparalleled. Thank you to her and to Massey Hyundai.
By Verified Customer in Hagerstown, MD
EXCELENT SERVICE FROM THE MOMENT U WALK THRU THE DOOR.
By Haley H. in Ranson, WV
Place is very friendly. Very professional and great stuff.
By Fred W. in Martinsburg, WV
Product completely reliable and affordably priced. Service is top-notch and is what keeps me coming back. Service staff (often Randy) is great to work with, and covers all areas of concern. At 257,000 miles have never had to return the vehicle for a repeated repair. Very happy with Massey Hyundai. Very pleased by daughter chose to buy her first call through Massey Hyundai.
By Martha G. in Hagerstown, MD
The Service and Parts Department Personnel are very knowledgeable and helpful in their dealings with the customers.
By Kelvin R. in Fayetteville, PA
The help me what need get better vehicle for my family 👪
By Carol P. in Martinsburg, WV
They are true to their words.
By Karina c. in Fayetteville, PA
Brian was wonderful. The only comment or concern.. When we were finishing our deal. The Fiance guy RJ was nice. However he never told us the % rate of the loan. We had to ask. Then were told if we wanted a better rate we could always refinance. We should have been given an opportunity to look for a better rate. Im not sure if Massey gets a kick back from citizens bank. Again Brian was great!! I WILL SEND CUSTOMERS TO SEE HIM.
By Verified Customer in Waynesboro, PA
I do not feel it’s fair that I don’t get 2 years of free maintenance on my 2020 just because I bought before the program began. What’s good for one should be good for all ! Good way to upset loyal brand owners ...
By Andre C. in Waynesboro, PA
Friendly staff. Their willingness to assist and being on top of things will always keep me coming back. Keep doing a wonderful job.
By Clifford E. in Hagerstown, MD
Got an excellent deal on an Accent last year. Ongoing service has been solid. Shame I bought the car before the free service plan was offered, but still it's a great deal. Thanks Massey
By Christine J. in Hagerstown, MD
I've never had a bad experience with the Massey Hyundai service center. Everyone is accommodating, informative, and always friendly. During these COVID times, they have made sure to take steps to keep themselves and customers safe.