• Reservicing - better than most

    By Rosemarie D. in Hagerstown, MD

    I had to go in and do a "re-service" on my 2016 Hyundai. It was a pleasant experience, didn't take too long for the entire service to be done and this time it was completely and fully explained to me - and to my satisfaction! I usually never have a problem with the service here at Massey and was better off for having had to come back. Also, I could have sworn I smelled the baking of chocolate chip cookies - never received any, but the smell in the morning was the "best."

    Vehicle:
    2016 Hyundai Veloster

    Category:
    Service

    Service Date:
    02/12/2019

  • No fuss; no muss...

    By Hubert W. in Boonsboro, MD

    In and out pretty quickly. Good service, nice and knowledgeable people.

    Vehicle:
    2017 Hyundai Sonata

    Category:
    Service

    Service Date:
    02/13/2019

  • Nothing to complain about!!!!

    By Mary H. in Hedgesville, WV

    I am always taken care of when I go to Massey Hyundai. Staff was friendly

    Vehicle:
    2017 Hyundai Tucson

    Category:
    Service

    Service Date:
    02/08/2019

  • Fred

    By Fred W. in Martinsburg, WV

    friendly personable service staff. they always do their best for you.

    Vehicle:
    2011 Hyundai Elantra

    Category:
    Service

    Service Date:
    02/08/2019

  • Special service department

    By Diane P. in Martinsburg, WV

    Have always gotten a smile from the person writing up my ticket. The knowledge and skills of the service personnel is top rate. When we move out of state next month I hope the next Hyundai Service Department will be just as great as Massey.

    Vehicle:
    2014 Hyundai Tucson

    Category:
    Service

    Service Date:
    02/06/2019

  • Excellent customer service

    By James W. in Frederick, MD

    I took my car for its first service as I made a commitment that I will get my new car service done. They got me in and out within a hour and got me ready to hit the road trip on Tuesday. The service department very friendly energetic staff.

    Vehicle:
    2019 Hyundai Elantra

    Category:
    Service

    Service Date:
    02/09/2019

  • Excellent customer service

    By Nettie A. in Hagerstown, MD

    Great personal customer service. Representatives remembers your name as a past customer. Makes recommendations with your input and respects your opinion.

    Vehicle:
    2016 Hyundai Tucson

    Category:
    Service

    Service Date:
    02/07/2019

  • Great service department!

    By David B. in Hagerstown, MD

    My car was finished in less than half the time I thought it would take.

    Vehicle:
    2011 Hyundai Sonata

    Category:
    Service

    Service Date:
    02/02/2019

  • Thank you

    By Kimberly R. in Hagerstown, MD

    They fit me in to the schedule. The answer my questions.

    Vehicle:
    2014 Hyundai Santa Fe

    Category:
    Service

    Service Date:
    02/06/2019

  • Good service

    By Dakota U. in Mercersburg, PA

    Very helpful, fast service, friendly staff.

    Vehicle:
    2005 Hyundai Elantra

    Category:
    Service

    Service Date:
    01/26/2019

  • Real service

    By John T. in Falling Waters, WV

    Massey gos out of there way to help you. I have been working with Randy from Massey for many years and he bends over backwards to help and gives me advice on my car.

    Vehicle:
    2018 Hyundai Sonata

    Category:
    Service

    Service Date:
    02/06/2019

  • Great people and great service!

    By Richard B. in Hedgesville, WV

    Great service from Donnie, Michael, and crew at Massey Hyundai service department. They went above and beyond to get my Sonata in and out quickly with all service done with excellence.

    Vehicle:
    2016 Hyundai Sonata

    Category:
    Service

    Service Date:
    02/02/2019

  • Awesome job

    By Jacob N. in Harpers Ferry, WV

    This shop does great work every time.

    Vehicle:
    2013 Hyundai Veloster

    Category:
    Service

    Service Date:
    02/01/2019

  • Great once again

    By Daniel T. in Fairplay, MD

    Everytime I use the Massey Hyundai service i am completely satisfied. They keep me informed every step of the way. The service is great and the staff is friendly and professional.

    Vehicle:
    2016 Hyundai Sonata Hyb

    Category:
    Service

    Service Date:
    02/01/2019

  • Great customer service

    By Ronald K. in Hagerstown, MD

    My car was making a terrible noise. Called them had the car towed in. Turns out the engine was shot. Thank goodness it was still covered under warranty. They arranged for a loaner vehicle, quoted about a month, mostly waiting on parts to arrive, however job was completed in 2 weeks. Car is running great. This was all due to a recall on the engine. I must say Hyundai stands behind their work. Thank you very much!!

    Vehicle:
    2013 Hyundai Sonata

    Category:
    Service

    Service Date:
    02/05/2019