By Joey S. in Frederick, MD
Good, quick and timely service. Waited for vehicle and met expectations.
By Ellen T. in Frederick, MD
Squeezed me in when my headlight went out.
By Verified Customer in Middletown, MD
the service department did a very good prompt jov.
By Lynda W. in Frederick, MD
The women in charge of service were on target, precise and helpful. I felt 100% confident and was extremely happy when the work on my vehicle was completed .
By Janice D. in Hampton, VA
I was traveling when my car wouldn't start! Panic! After a call to Roadside Assistance, a call to Ideal, and a tow truck, my car and I were taken to Ideal. The service associate had my car diagnosed right away. My car needed parts that needed to be ordered. Ideal rented a car for me so I could continue on my trip. The service associate called Monday morning to tell me my car was ready. I picked it up later Monday afternoon, and drove home with no other incidents. It was stressful being away from home and having my car break down when 5 minutes before, it was working fine. The associates at Ideal helped relieve some of the stress. Thank you!
By Marshall H. in Lovettsville, VA
My car was serviced on time and was happy with the results.
By John B. in Frederick, MD
Staff is excellent with strong customer service at the forefront.
By Verified Customer in Walkersville, MD
I unfortunatley had to have my vehicle towed in for service due an electronic control system issue. My service advisor, Rose, was very personable and kept in frequent contact with me. My initial issue started on a holiday weekend and progressed through a hectic week. Between the loaner car that was provided and the shuttle service, I was never stranded or without transportation. I am very pleased with the service provided and feel that Rose went above and beyond to ensure that I was taken care of.
By Verified Customer in Thurmont, MD
First oil change free, balance the tires, good service included a wash.
By Linda M. in Frederick, MD
Steve is very knowledgeable and helpful. He is the best service person I have ever come across. He’s all about business getting things done.
By Carol S. in Thurmont, MD
Steve is service is wonderful person to deal with!
By Linda B. in Martinsburg, WV
As always, very friendly and efficient service! Steve is awesome!
By Daniela V. in Germantown, MD
This is a good place to have your car serviced. The place is clean, staff professional and considerate and overall a good job.
By Diane H. in Frederick, MD
Close to work and home...shuttle service is always appreciated. Quick service, friendly staff.
By Kristina K. in Damascus, MD
From the second I walked in, I felt like the people at ideal hyundai wanted to help me. I didnt.feel pressured by anyone. Everything got explained and they listened to me when I spoke. Like truly listened. I had to get my.motor replaced, so they had my car for a while, but checked in with me every week to keep me updated. I will never go anywhere else to get my car worked on, whether it be something major or minor..they are my new go to. Steve was my far my fav..super friendly and played along with my sarcastic humor. Angel has magical powers and made my car feel brand new again. This was the 3rd dealership I had been to. I was turned away from the other two. Basically told me.to keep driving my car until it broke. So happy I found Steve and angel. They will be getting a thank you lunch in the near future!