Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

351 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5rating 4.4
Original
Overall Rating 1.8/5rating 1.8rating 1.8rating 1.8rating 1.8
95% Would Recommend
100% Business Response
Latest Review 7 days ago

Reviews


GC
Geoffrey C.
Sault Sainte Marie, MI
2003 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2017 Category: Service
Problem Fixed
I didn't realize that I turned down the initial service and had so many vehicles in front of mine. Please disregard my last review.

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/14/2017 Category: Service
Brought vehicle in over a week ago and I had to contact them to find out it still hasn't been fixed
Brought vehicle in over a week ago and I had to contact them to find out it still hasn't been fixed. No calls from them or loaner car offered.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 06/14/2017

G.C.

Thank you for taking the time to complete our survey.  I do hope we can come to an understanding after discussing this matter. The initial repair you declined, unfortunately when that happens and then decide to authorize the repair your vehicle does not get put back in the order it was received.  During the time it took you to decide to authorize repairs on your vehicle other scheduled customers were taken care of as they should be.  We all feel that this is a very unfair review and would hope that you understand as so.

Thank You
Todd R. Alexander
Service Manager
Fernelius Hyundai


JM
James M.
Pickford, MI
2015 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2016 Category: Service
Response to my concern
The response was timely and above expectations

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/07/2016 Category: Service
Disappointed
Charging for services not rendered
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 06/08/2016

J.M.

Thank you for taking the time to evaluate our service department. The express lube oil and filter is a set service and figures in all charges for that service.  The tech on your vehicle should have informed the writer up front the washer reservoir was full and should have been deleted from your invoice.  We do apologize for this oversight and is not by all means the way I run my service department.  I would like to extend a complete full service oil change at no cost to you at your next visit and I will address this oversight.  Again thank you for bringing it to my attention.

Thanks Again
Todd Alexander
Service Manager
Fernelius Hyundai


GT
GARY T.
Sault Sainte Marie, MI
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2015 Category: Service
Update
The service department is great!! They took very good care of my car. It now drives better then when I bought it.

I do want to make clear that my complaint is against the SALES people not the service people.

Thank You

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/28/2015 Category: Service
Stay Away
No way would I trust the sale people at this dealership. None. Do not trust them. They lie!!!!
To bad i can not give them no stars.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 10/30/2015

Gary we always appreciate comments and feed back.  I can assure you that our customers satisfaction in service and sales is priority one. We have taken care your brake concern and will be addressing the links when parts arrive.  Thank You for your patronage and understanding, I'm glad that we can resolve your concerns about your vehicle.  Thanks Todd Alexander Service Manager Fernelius Hyundai.


CF
CHARLES F.
Rudyard, MI
2015 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2015 Category: Service
follow-up on first service
RECEIVED A CALL FROM SERV MANGER,AN ENSURED MEIT WOULD NOT HAPPEN AGAIN FOUR STARS FOR FELLOW UP,WILL TRY SERVICE 0NE MORE TIME TO SEE

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/09/2015 Category: Service
FIRST OIL CHANGE
VERY POOR SERVICE,1 1/2 HRS TO DO A OIL CHANGE,APPOINT.10 AM CAR WENT IN AT 10:23. I SHOWED UP AT 9:55 NOT SEEN TILL 10:04 NEVER CHECKED TIRE PRESSURE,I HAD TO ASK TO REMOVE OLD SERVICE REQD TAG AN PUT NEW ONE ON VERY POOR ILL TRY IT ONE MORE TIME IS THE SAME HAPPENS I DONE WITH FERNELIUS SERVICE AN CARS ALSO
WAYNE N., Service & Parts Manager from Fernelius Hyundai responded on 07/13/2015

Wayne Napoletano
Service & Parts Manager
FERNELIUS HYUNDAI
906-632-3300
wdnap@yahoo.com
I have spoken with Fuller and assured him our service would not falter in the future.  We came to an agreement to continue the service on his vehicle(s) and would make sure service and write up would be performed in a timely manner.


JW
James W.
Kinross, MI
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Great People Great Service
The people are great. Prompt friendly, quick service.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 05/14/2019

Thank you for your recommendation, we appreciate the positive feedback and as always look forward to providing prompt, friendly and quick service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

ML
Margaret L.
Sault Sainte Marie, MI
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Great place!
A very comfortable waiting area...employees are friendly and also professional...positive attitude toward their customers ....enjoyable,
not stressful, experience!
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 05/09/2019

Thank you for your recommendation along with the positive comments, we appreciate your feedback and as always look forward to providing stress free professional service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

WK
Wayne K.
Sault Sainte Marie, MI
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Very friendly
I love sonata and would only trust it to Fernelius they are always polite and do a good job .
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 05/08/2019

Thank you for your recommendation, we appreciate the positive feedback and as always we look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

DA
Debra A.
Sault Sainte Marie, MI
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Fast and Friendly Service
I used to hate taking my vehicles in for service but since dealing with Fernelius that has completely changed. I'm always greeted with a smile. Usually my appointments are an hour or less so I make myself at home in the very comfortable, clean waiting area. I couldn't ask for more.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 05/08/2019

Thank you for your recommendation, we are extremely happy we can provide the comfortable with a smile service you've grown accustom to, thanks again and we look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

Verified Customer
Sault Sainte Marie, MI
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2019 Category: Service
Service
The staff at Fernelius Hyundai in Sault Ste. Marie, MI are always friendly and eager to help. The waiting area is pleasant and relaxing, almost enjoyable...that is if you are sitting in the massage chair! Keep up the terrific customer service.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 05/06/2019

Thank you for your recommendation, we appreciate the positive feedback and comments and as always we look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

RI
Roberta I.
Sault Sainte Marie, MI
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
Professional!
The service department is always friendly, knowledgable, competent, willing to go the extra-mile to work with customers. In a word...professional!. Thank you to all the departments because they too have always had these qualities
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 04/29/2019

Thank you for your evaluation, we appreciate the positive feedback and as always look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

RH
Richard H.
Cooks, MI
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2019 Category: Service
Better than promised
Friendly staff, work to give excellent service, and honest charges. The charges were less than the very acceptable estimates. Thanks.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 04/29/2019

Thank you for your recommendation, we appreciate that you have taken the time to evaluate our Service Department and as always we look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

JW
Judith W.
Kinross Charter Township, MI
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Prompt service
Easy and quick to get an appointment for service, very friendly employees, good work, comfortable waiting area, done when promised, and reasonably priced.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 04/19/2019

Thank you for your recommendation, we appreciate the positive feedback and as always look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

KW
Kathleen W.
Rudyard, MI
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Working on my vehicle
They always get back to me in a timely manner. Very good group of people.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 04/17/2019

Thank you for the recommendation, we appreciate that you have taken the time to evaluate your experience with our Service Department and as always, we look forward to providing excellent continued service for your vehicles.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

JW
Jack W.
Sault Sainte Marie, MI
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
seems fine for now!
Everything seems to be going fairly well at present, will see in a few weeks.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 04/17/2019

Thank you for your recommendation, we certainly appreciate the positive feedback and as always look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

MC
Margaret C.
Sault Sainte Marie, MI
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Survey
Great service
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 04/16/2019

Thank you for your recommendation, we appreciate the positive feedback and as always look forward to providing great service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

Verified Customer
Sault Sainte Marie, MI
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
Always there Always ready
Always there for me to call when I am ready for service on my vehicles. Always ready with work done on my car before I even know it the car is back and ready to go.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 04/15/2019

Thank you for your recommendation, we appreciate the positive feedback and as always look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

PL
Phillip L.
Kinross Charter Township, MI
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Friendly service personnel, on time appointment,
First and foremost, I love my Kona. I Appreciate good service.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 04/12/2019

Thank you for your recommendation, we appreciate the positive feedback and as always look forward to providing excellent service for you and your Kona in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

JE
Janice E.
Barbeau, MI
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Sally
Sally is always so kind and helpful. Understands all my concerns and addresses them promptly and with great charity. She is also a great example of humanity which is so greatly lost today!
Thank you
Jan
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 04/12/2019

Thank yo for your recommendation with personal touch in your kind comments, we appreciate your business and as always look forward to addressing all of your vehicle needs in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

DB
David B.
Sault Sainte Marie, MI
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Prompt, courteous service
It was time for scheduled maintenance. My appointment was on time, fairly priced, and the work was well done. I was in and out in 45 minutes. Very nice.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 04/09/2019

Thank you for your recommendation, we appreciate the kind comments and as always look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

WF
William F.
Russellville, KY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Friendly
Personnel were friendly , efficient, knowledgeable and helpful.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 04/06/2019

Thank you for your recommendation, we appreciate the positive feedback and as always we look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai