Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

351 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5rating 4.4
Original
Overall Rating 1.8/5rating 1.8rating 1.8rating 1.8rating 1.8
95% Would Recommend
100% Business Response
Latest Review 6 days ago

Reviews


RH
Roberta H.
Sault Sainte Marie, MI
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Service Dept
All staff are welcoming and ready to assist. Great service. I would highly recommend.

DA
Dawn A.
Saint Ignace, MI
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/30/2015 Category: Service
A simple phone call.
I had an appt for an oil change and to get my snow tires swapped out. I called 12 days ahead for this appt. When I got there with my car full of tires, and after driving 50 miles, they said they couldn't do it because their tire machine was down. A simple phone call could have taken care of this. I am in the book and I bought the car there and they have all my service records, but no call. They did, after I insisted, get me an appt elsewhere in town, but I paid much more. I want to like this place. I love the car and the facility is beautiful and comfortable but this just the latest in a string of bad service encounters here.

MS
MARY S.
Sault Ste. Marie, MI
2001 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2015 Category: Service
friendly service
proffesional

LE
LEON E.
Sault Sainte Marie, MI
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2015 Category: Service
friendliness
Upon entering I feel like I'm in the sitcom "Cheers" where everybody knows your name. Everyone from every department always makes me feel special. Julie V

Verified Customer
Sault Sainte Marie, MI
2015 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/23/2015 Category: Service
Poor buisness transaction
I purchased a "lemon" of a car from this dealership (a brand new Tucson.) and the dealership has not done right by its 3 month old vehicle. The dealership is unwilling to provide quality customer service on this issue to me and I would not send anyone there to share in the same experience I have had to deal with from them.

Verified Customer
Sault Sainte Marie, MI
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/23/2015 Category: Service
only men know cars??
Unless you are a man, any issues will be dismissed or you will be told the mechanic is unable to replicate the problem. I drive this vehicle every day, I know when it's not running correctly, but was told that there is not a problem although it won't get above 60 mph on the highway? Whatever. I will take my business elsewhere.

CS
CLAUDIA S.
Paradise, MI
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2014 Category: Service
RELAX with a MASSAGE as you wait!
Fernelius has a great massage chair in their waiting room! As I waited to have my oil changed, I had two awesome 20 minute massages. One massage was for pain relief, the other was for total relaxation. It was wonderful!

JW
James W.
Kinross, MI
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Great People Great Service
The people are great. Prompt friendly, quick service.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 05/14/2019

Thank you for your recommendation, we appreciate the positive feedback and as always look forward to providing prompt, friendly and quick service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

ML
Margaret L.
Sault Sainte Marie, MI
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Great place!
A very comfortable waiting area...employees are friendly and also professional...positive attitude toward their customers ....enjoyable,
not stressful, experience!
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 05/09/2019

Thank you for your recommendation along with the positive comments, we appreciate your feedback and as always look forward to providing stress free professional service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

WK
Wayne K.
Sault Sainte Marie, MI
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Very friendly
I love sonata and would only trust it to Fernelius they are always polite and do a good job .
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 05/08/2019

Thank you for your recommendation, we appreciate the positive feedback and as always we look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

DA
Debra A.
Sault Sainte Marie, MI
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Fast and Friendly Service
I used to hate taking my vehicles in for service but since dealing with Fernelius that has completely changed. I'm always greeted with a smile. Usually my appointments are an hour or less so I make myself at home in the very comfortable, clean waiting area. I couldn't ask for more.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 05/08/2019

Thank you for your recommendation, we are extremely happy we can provide the comfortable with a smile service you've grown accustom to, thanks again and we look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

Verified Customer
Sault Sainte Marie, MI
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2019 Category: Service
Service
The staff at Fernelius Hyundai in Sault Ste. Marie, MI are always friendly and eager to help. The waiting area is pleasant and relaxing, almost enjoyable...that is if you are sitting in the massage chair! Keep up the terrific customer service.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 05/06/2019

Thank you for your recommendation, we appreciate the positive feedback and comments and as always we look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

RI
Roberta I.
Sault Sainte Marie, MI
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
Professional!
The service department is always friendly, knowledgable, competent, willing to go the extra-mile to work with customers. In a word...professional!. Thank you to all the departments because they too have always had these qualities
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 04/29/2019

Thank you for your evaluation, we appreciate the positive feedback and as always look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

RH
Richard H.
Cooks, MI
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2019 Category: Service
Better than promised
Friendly staff, work to give excellent service, and honest charges. The charges were less than the very acceptable estimates. Thanks.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 04/29/2019

Thank you for your recommendation, we appreciate that you have taken the time to evaluate our Service Department and as always we look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

JW
Judith W.
Kinross Charter Township, MI
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Prompt service
Easy and quick to get an appointment for service, very friendly employees, good work, comfortable waiting area, done when promised, and reasonably priced.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 04/19/2019

Thank you for your recommendation, we appreciate the positive feedback and as always look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

KW
Kathleen W.
Rudyard, MI
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Working on my vehicle
They always get back to me in a timely manner. Very good group of people.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 04/17/2019

Thank you for the recommendation, we appreciate that you have taken the time to evaluate your experience with our Service Department and as always, we look forward to providing excellent continued service for your vehicles.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

JW
Jack W.
Sault Sainte Marie, MI
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
seems fine for now!
Everything seems to be going fairly well at present, will see in a few weeks.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 04/17/2019

Thank you for your recommendation, we certainly appreciate the positive feedback and as always look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

MC
Margaret C.
Sault Sainte Marie, MI
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Survey
Great service
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 04/16/2019

Thank you for your recommendation, we appreciate the positive feedback and as always look forward to providing great service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

Verified Customer
Sault Sainte Marie, MI
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
Always there Always ready
Always there for me to call when I am ready for service on my vehicles. Always ready with work done on my car before I even know it the car is back and ready to go.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 04/15/2019

Thank you for your recommendation, we appreciate the positive feedback and as always look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

PL
Phillip L.
Kinross Charter Township, MI
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Friendly service personnel, on time appointment,
First and foremost, I love my Kona. I Appreciate good service.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 04/12/2019

Thank you for your recommendation, we appreciate the positive feedback and as always look forward to providing excellent service for you and your Kona in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai