Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

367 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5rating 4.4
Original
Overall Rating 1.8/5rating 1.8rating 1.8rating 1.8rating 1.8
95% Would Recommend
100% Business Response
Latest Review 7 days ago

Reviews


RH
Roberta H.
Sault Sainte Marie, MI
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Service Dept
All staff are welcoming and ready to assist. Great service. I would highly recommend.

DA
Dawn A.
Saint Ignace, MI
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/30/2015 Category: Service
A simple phone call.
I had an appt for an oil change and to get my snow tires swapped out. I called 12 days ahead for this appt. When I got there with my car full of tires, and after driving 50 miles, they said they couldn't do it because their tire machine was down. A simple phone call could have taken care of this. I am in the book and I bought the car there and they have all my service records, but no call. They did, after I insisted, get me an appt elsewhere in town, but I paid much more. I want to like this place. I love the car and the facility is beautiful and comfortable but this just the latest in a string of bad service encounters here.

MS
MARY S.
Sault Ste. Marie, MI
2001 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2015 Category: Service
friendly service
proffesional

LE
LEON E.
Sault Sainte Marie, MI
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2015 Category: Service
friendliness
Upon entering I feel like I'm in the sitcom "Cheers" where everybody knows your name. Everyone from every department always makes me feel special. Julie V

Verified Customer
Sault Sainte Marie, MI
2015 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/23/2015 Category: Service
Poor buisness transaction
I purchased a "lemon" of a car from this dealership (a brand new Tucson.) and the dealership has not done right by its 3 month old vehicle. The dealership is unwilling to provide quality customer service on this issue to me and I would not send anyone there to share in the same experience I have had to deal with from them.

Verified Customer
Sault Sainte Marie, MI
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/23/2015 Category: Service
only men know cars??
Unless you are a man, any issues will be dismissed or you will be told the mechanic is unable to replicate the problem. I drive this vehicle every day, I know when it's not running correctly, but was told that there is not a problem although it won't get above 60 mph on the highway? Whatever. I will take my business elsewhere.

CS
CLAUDIA S.
Paradise, MI
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2014 Category: Service
RELAX with a MASSAGE as you wait!
Fernelius has a great massage chair in their waiting room! As I waited to have my oil changed, I had two awesome 20 minute massages. One massage was for pain relief, the other was for total relaxation. It was wonderful!

RR
Robert R.
Hessel, MI
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Took my car in for a check-up
I was concerned about by brakes, and I wanted my HSG belt checked per the maintenance schedule. They could have told me I needed to replace both, but instead I was told my front brakes were at 50% and my rear brakes were at 30%. They said my belt was inspected and found it was fine. It cost me less than $30 for the inspection. I consider that cheap for the peace of mind it gave me. I have even more confidence with the dealership that I won't be lied to when I go back for service in the future.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 07/09/2019

Thank you for your recommendation, we appreciate the positive feedback.  Here at Fernelius Hyundai we take pride in our quality control as well as preventative maintenance.  We know honesty can go along way and appreciate the fact that you as our customer do to.  We look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

RC
Richard C.
Sault Sainte Marie, MI
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Normal excellence
Fernelius did it’s usual excellent job of checking out the car.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 07/02/2019

Thank you for your recommendation, we appreciate the positive feedback and as always, look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

JS
John S.
Gaylord, MI
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019 Category: Service
Fast great service
I live out of town and called to get an appointment when I was in the Sault. I got an appointment on the day I requested and was in and out in 60 min. Tire rotation, oil change and 30,000 mile check up. I couldn’t be happier.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 06/27/2019

Thank you for your recommendation, glad we were able to fit you in for service and feel free to stop in while in your in town anytime for all your vehicle needs.  We appreciate the positive feedback and look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

KN
Kathy N.
Kinross Charter Township, MI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
Fernelius
Very friendly, professional & prompt
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 06/24/2019

Thank you for your recommendation, we appreciate the positive feedback and as always look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

DC
Debra C.
Rudyard, MI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
great service , friendly employees, and great cars.
This is my second Santa Fe. Love this car.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 06/21/2019

Thank you for your recommendation, we appreciate the positive feedback and as always look forward to providing excellent service for your and your Santa Fe.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

MW
Marcie W.
Sault Sainte Marie, MI
2018 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/20/2019 Category: Service
2018 accent is junk
With only 10,000 miles on our Accent, the check engine light is on and had to replace defective tires in less than a year. So much for the bumper to bumper warranty . Fernellius is a joke. Took the car in for the check engine light and was back on the next day.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 06/20/2019

We appreciate your feedback, I have checked your history and would like to address this engine light issue.  The vehicle was in on June 3rd for and inspection and June 12th for replacement of faulty emissions part.  Our Service Department will repair your vehicle and I will be in contact with you to resolve this situation.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

LC
Lana C.
Saint Ignace, MI
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Nice people
Very nice and accommodating people
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 06/19/2019

Thank you for taking the time to evaluate our Service Department, we appreciate the positive feedback and as always we look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

Verified Customer
Sault Sainte Marie, MI
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Sensor
My brake light indicator kept coming in. Checked everything and couldn't figure it out. At fernelius they knew exactly what it was within minutes and held the part for over a month for me since I couldn't make it back in right away. They came to my work and picked up my car. Even offered to deliver it back but that wasn't necessary. They were great.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 06/18/2019

Well thank you so much for the review, we appreciate your comments and feedback and as always we look forward to providing superior service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

RA
Ruth A.
Sault Sainte Marie, MI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Great service
Get service. My car looks great
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 06/18/2019

Thank you for the recommendation, we appreciate the positive feedback and as always we look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

RW
Ross W.
De Tour Village, MI
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2019 Category: Service
Oil Changes
It was really fast doing two oil changes
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 06/17/2019

Thank you for your recommendation, we appreciate the feedback and look forward to providing excellent Five Star service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

JS
Jacqueline S.
Kincheloe, MI
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2019 Category: Service
Great place
The People are very nice here, but that waterfall the have in the waiting area is so loud..... makes yea want to hit the off button, gets on your nerves bad... I asked for the car to be washed, it was the end of the day, they did a bad job, bugs still all over the car, and came to me dripping wet, not my idea of a good job..
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 06/11/2019

Thank you for your recommendation, we appreciate the feedback.  Our apologies for the not so quiet fish pond and waterfall in the lounge and I would also say feel free to stop by our Service Department at any time for a thorough re-wash of your vehicle.  We strive to be superior in customer satisfaction and want make sure we earn your 5 star recommendation in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

LC
Lana C.
Saint Ignace, MI
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2019 Category: Service
Routine maintenance
Punctual and courteous service
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 06/09/2019

Thank you for your recommendation, we appreciate the positive feedback and as always look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai

Verified Customer
Sault Sainte Marie, MI
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2019 Category: Service
Routine Service - Not so Routine
The service provided by Fernelius Hyundai is always beyond the routine.
They go above and beyond expectations to make sure I am satisfied with services provided.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 06/01/2019

Thank you for your recommendation and positive comments, we strive to perform the maintenance and repairs required and expected and as always we look forward to your next service visit.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai