Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

1895 Reviews

ReScore Reviews™ (11)

ReScore
Overall Rating 4.7272755/5Overall Rating 4.7272755/5Overall Rating 4.7272755/5Overall Rating 4.7272755/5rating 4.7272755
Original
Overall Rating 2.27273/5Overall Rating 2.27273/5rating 2.27273rating 2.27273rating 2.27273
96% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


CG
Catherine G.
Fulton, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Thanks, Andrew and Staff!
It's always reassuring to know my car's engine maintenance is reviewed each time to avoid missing anything! Like, I get a free tire rotation with each oil change, which means my tire will last longer. They could have just overlooked it or dismissed it, but they didn't! Thanks guys!
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 08/03/2019

It was a pleasure to work with you Mrs. Goser, I am glad to help out whenever needed, if you ever have any questions please call!



Tyler Schrimpf - 573-474-7400


AC
April C.
Columbia, MO
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Good Service
Fixed what I needed fixed in a timely fashion.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 08/03/2019

Thank you for the 5 star review!

 

Andrew Moeller
573-474-7400


Verified Customer
Columbia, MO
2008 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Good
good
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 08/03/2019

Thank you for the 5 star review!

 

Andrew Moeller
573-474-7400


RR
Robert R.
Boonville, MO
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Service
They work until the issue is resolved.
The service department is clean, they are professionals and know how to keep you satisfied. They make you feel confident for choosing them to care for your vehicle. And they make sure you are satisfied with the work they performed. Tops in my opinion.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 08/03/2019

Thank you for the 5 star review!

 

Andrew Moeller
573-474-7400


Verified Customer
Columbia, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019 Category: Service
Love the car wash!
I routinely have my oil changed at Joe Machens Hyundai. This is done in a timely manner and a plus is the car wash. I also appreciate being made aware of service needs but no pressure to do them immediately.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 08/03/2019

Thank you for the 5 star review!

 

Andrew Moeller
573-474-7400


JS
Jerry S.
Columbia, MO
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019 Category: Service
Great Service
I recently purchased a Santa Fe from Joe Machens Hyundai. I just took my vehicle in for its first maintenance visit, which was free. The service tech was very friendly and hospitable. My vehicle was serviced quickly and efficiently. Great job. Thank you.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 08/03/2019

Thank you for the 5 star review!

 

Andrew Moeller
573-474-7400


CR
Carolyn R.
Columbia, MO
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019 Category: Service
Great service!
Thanks, outstanding service once again!
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 08/02/2019

Thank you for taking the time to complete my survey, I appreciate the feedback and the perfect score!  If you have any questions please call!


Tyler Schrimpf - 573-388-8530


AO
Amy O.
Moberly, MO
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Professional staff!
Everyone was so professional yet kind and courteous! We were informed of all charges and wait time up front. A comfortable waiting area with complimentary drinks was a wonderful surprise!
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 08/02/2019

Thank you for taking the time to complete my survey, I appreciate the feedback and the perfect score!  If you have any questions please call!


Tyler Schrimpf - 573-388-8530


Verified Customer
Columbia, MO
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
5 STARS ⭐️
Five stars!!!
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 08/03/2019

Thank you for the 5 star review!

 

Andrew Moeller
573-474-7400


JS
James S.
Columbia, MO
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Alice Ewing-Shells
Nice, friendly, goes out their way to keep the customers happy.😃
ANDREW A M. from Joe Machens Hyundai responded on 07/30/2019

Thank you for the 5 star review!

Andrew Moeller
573-474-7400

Verified Customer
Atlanta, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
The staff.
Excellent
ANDREW A M. from Joe Machens Hyundai responded on 07/30/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

Verified Customer
Martinsburg, MO
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/29/2019 Category: Service
My time at Hyundai
My visit for recall item went well everyone was professional and polite
ANDREW A M. from Joe Machens Hyundai responded on 07/30/2019

Thank you for the feedback.  We strive for 5 stars on every review, Let us know if there is anything we can improve for next time.

Andrew Moeller
573-474-7400

Verified Customer
Mexico, MO
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2019 Category: Service
Friendly
Very friendly, service representatives do not make me feel rushed to indicate any issue or ask questions! Great service!
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 07/30/2019

Thank you for completing my survey, I appreciate the feedback and the perfect score.  If you have any questions feel free to call us.



Tyler Schrimpf - 573-388-8530


MJ
Marjory J.
Ashland, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Service
Superb Service
Always competent and efficient service.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 07/30/2019
Thank you for completing my survey, I appreciate the feedback and the perfect score.  If you have any questions feel free to call us.



Tyler Schrimpf - 573-388-8530

MH
Melissa H.
Columbia, MO
2012 Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/26/2019 Category: Service
OIL CHANGE
ALL WAS OK. IT WOULD BE NICE IF THEY WOULD VACUUM OUT THE CARS WHEN THE DO AN OIL CHANGE AS WELL. THEY WILL WAS THEM, BUT NOT VACUUM
ANDREW A M. from Joe Machens Hyundai responded on 07/26/2019

Thank you for the feedback. A free exterior courtesy wash is included with the oil change. Next time if you would like the vehicle vacuumed I can put in a special request with our detail company. 

Andrew Moeller
573-474-7400

Verified Customer
Columbia, MO
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
good customer service
the employees are friendly. efficient repairs done.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 07/30/2019

Thank you for completing my survey, I appreciate the feedback and the perfect score.  If you have any questions feel free to call us.



Tyler Schrimpf - 573-388-8530


JL
Jane L.
Saint Louis, MO
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Consistent employee customer service
Three cheers for Andrew( Andy?). He has been there a while now and cares for his customer’s satisfaction. Thank you, Andy.
ANDREW A M. from Joe Machens Hyundai responded on 07/25/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

Verified Customer
Columbia, MO
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Service
Clean, professional, excellent customer service.
Always excellent
ANDREW A M. from Joe Machens Hyundai responded on 07/25/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

Verified Customer
California, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019 Category: Service
Recent visit
I recently went to Macon’s for a routine maintenance check and experienced a very thorough visit. I also took my car in for an issue that was no longer covered under warranty and the technician went above and beyond to help resolve this issue. I appreciate his patience and willingness to explain everything to me and help take care of the situation.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 07/22/2019

I appreciate your feedback, thank you for the prefect score.  See you next time.



Tyler Schrimpf - 573-474-7400


LH
Linda H.
Columbia, MO
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019 Category: Service
Hyundai Service
Your service department is great! All are friendly, prompt, knowledgeable, and very good at speaking directly with the customer about any and all issues.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 07/22/2019

I appreciate your feedback, thank you for the prefect score.  See you next time.



Tyler Schrimpf - 573-474-7400