Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

1819 Reviews

ReScore Reviews™ (10)

ReScore
Overall Rating 4.700002/5Overall Rating 4.700002/5Overall Rating 4.700002/5Overall Rating 4.700002/5rating 4.700002
Original
Overall Rating 2.4/5Overall Rating 2.4/5rating 2.4rating 2.4rating 2.4
96% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


CT
Carla T.
Sedalia, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2019 Category: Service
Nice Hyundai dealership
They got my car in out quickly and were very informative and nice.
ANDREW A M. from Joe Machens Hyundai responded on 07/11/2019

Thank you for the feedback. Let us know how to earn that 5th star.

Andrew Moeller
573-474-7400

Verified Customer
Columbia, MO
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Great Service!
Hyundai provides high quality service!

EM
Elaine M.
Columbia, MO
2007 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Always courteous and prompt.
They also are good about explaining what is wrong.

LS
Linnet S.
Columbia, MO
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2019 Category: Service
Courtesy, promptness, clean
I have always been treated with respect, & prompt and courteous service. The service department and waiting area are always clean.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 07/10/2019

Thank you for completing my survey, I appreciate the feedback.  If you have any questions please feel free to call.


Tyler Schrimpf - 573-474-7400


Verified Customer
Columbia, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Amazing service
Always amazing service. Had a problem and they identified it and gave me a plan. I’m glad I bought a Hyundai!
ANDREW A M. from Joe Machens Hyundai responded on 07/10/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

JM
Jeffrey M.
Columbia, MO
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Great service as always
I got in and out and everything I needed was done.
ANDREW A M. from Joe Machens Hyundai responded on 07/10/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

BS
Billy S.
Columbia, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Good service
Prompt and friendly
ANDREW A M. from Joe Machens Hyundai responded on 07/10/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

TW
Tina W.
Columbia, MO
2014 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2019 Category: Service
Outstanding customer service
The guy that checked me in was professional.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 07/06/2019

Thank you for completing our survey, we appreciate the perfect score.  If you have any questions or concerns please call.


Tyler Schrimpf - 573-388-8540


Verified Customer
Columbia, MO
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2019 Category: Service
Service
Great service and people
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 07/06/2019

Thank you for completing our survey, we appreciate the perfect score.  If you have any questions or concerns please call.


Tyler Schrimpf - 573-388-8540


MN
Michele N.
Fulton, MO
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Service Department
I have been very pleased with the service and friendliness of staff in the service department.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 07/06/2019

Thank you for completing our survey, we appreciate the perfect score.  If you have any questions or concerns please call.


Tyler Schrimpf - 573-388-8540


CE
Carolyn E.
Columbia, MO
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
Awesome service!
Nobody will touch my car!!!
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 07/05/2019

Thank you for your feedback, I appreciate the postive review and the perfect score.  If there are any questions feel free to call.



Tyler Schrimpf - 573-388-8540


KS
Kristina S.
Columbia, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
Kris
Awesome customer service!
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 07/05/2019

Thank you for your feedback, I appreciate the postive review and the perfect score.  If there are any questions feel free to call.



Tyler Schrimpf - 573-388-8540


JJ
Janet J.
Mexico, MO
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
good customer service
Good service, courteous staff
ANDREW A M. from Joe Machens Hyundai responded on 07/03/2019

Thank you for the 5 star!

Andrew Moeller
573-474-7400

TM
Tara M.
Fulton, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Great service
Great customer service and always quick to update me and ask before doing any repairs.
ANDREW A M. from Joe Machens Hyundai responded on 07/02/2019

Thank you for the great survey!

Andrew Moeller
573-474-7400

Verified Customer
Columbia, MO
2013 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/02/2019 Category: Service
Timely maintenance and good communication
Daughters car needed a recall so she took it in. A full checklist was done on the car also that was helpful to me as a reminder for what also needs attention. Daughter didn't complain about anything so I am happy.
ANDREW A M. from Joe Machens Hyundai responded on 07/02/2019

Thank you for the feedback.  Let us know how we can earn that 5th star.

Andrew Moeller
573-474-7400

Verified Customer
Columbia, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2019 Category: Service
So far so good
The past three years have been good for vehicle upkeep.
ANDREW A M. from Joe Machens Hyundai responded on 07/10/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

MH
Maureen H.
Moberly, MO
2019 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2019 Category: Service
Great service
Justin is great is in getting my car taken care of. If there are issues tells me about them, the cost and how necessary it is to get it fixed or can it wait. Justin is always pleasant to deal with
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 07/10/2019

Thank you for completing my survey, I appreciate the feedback.  If you have any questions please feel free to call.


Tyler Schrimpf - 573-474-7400


LH
Larry H.
Boonville, MO
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Service
my review
They are very nice at making sure i new what was going on and very quick at what they do ,i will recomend them to everyone i know
ANDREW A M. from Joe Machens Hyundai responded on 07/01/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

KS
Kristi S.
Chatham, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019 Category: Service
Great Service
Andrew was able to schedule me an appointment and do the repair along with some recalls I wasn’t aware of all in the same day. Great, fast service! Everyone was friendly and my daughter’s car is running great. You have definitely earned a new customer!
ANDREW A M. from Joe Machens Hyundai responded on 06/26/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

JE
Jennifer E.
Fayette, MO
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Great Service
I took my vehicle in for a routine oil change. Everyone I dealt with was kind and helpful. They did a through inspection, even identifying a recall that needed to be addressed. The service was preformed quickly and they took the time to go over everything with me.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 06/27/2019

Thank you for completing my survey, I appreciate the kind words and the perfect score.  If you have any question feel free to call.



Tyler Schrimpf - 573-474-7400