Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

2141 Reviews

ReScore Reviews™ (17)

ReScore
Overall Rating 4.4117618/5Overall Rating 4.4117618/5Overall Rating 4.4117618/5Overall Rating 4.4117618/5rating 4.4117618
Original
Overall Rating 1.76471/5rating 1.76471rating 1.76471rating 1.76471rating 1.76471
93% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


Verified Customer
Baldwyn, MS
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Always A1 Service
Recently carried my car in for service, Tristan was great help and made it a pleasant experience
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 09/03/2019

Thanks so much for your feedback!  We appreciate your business and this awesome rating and review!  We love hearing from our customers!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

RA
Regina A.
Baldwyn, MS
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Good dealership
They are courteous and professional
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 09/03/2019

Hi Regina!
It's great to hear back from you!  We sure do appreciate that 5 star rating and review.  We look forward to seeing you on your next visit.

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

SB
Sam B.
Oxford, MS
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019 Category: Service
Great Experience
I will definitely return, and I don't even live close.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/30/2019

Hi Sam!
Thanks so much for that great review and 5 star rating!  It means the world to us just to know you're pleased with your service.  We certainly appreciate your driving the extra distance!  We will work hard to keep you coming back!  Happy Labor Day!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

Verified Customer
Booneville, MS
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019 Category: Service
Always very nice and professional.
I bring my car to this dealership for every oil change. I am always treated with respect and all my questions are always answered. I am always told how long my wait will be and am updated if not in that time frame.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/29/2019

Thanks so much for this great review and the 5 star rating!  We love hearing from our great customers like you!  Take care and have a great weekend!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

DP
Dakota P.
MS
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019 Category: Service
So very nice
Very curtious and friendly
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/29/2019

Dakota,
Thanks so much for responding to your survey! We love hearing back from our customers!  We appreciate you!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

Verified Customer
Tupelo, MS
2019 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Great service
Always fast and friendly!
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/29/2019

Thanks so much for that 5 star rating!  We appreciate your taking the time to respond to our survey!  

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

Verified Customer
Shannon, MS
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Service
The service that I receive was great they keep me informed on what the tech was doing and I’m glad I don’t have to sit for a long time.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/29/2019

Thanks so much for your feedback!  We appreciate your review and 5 star rating!  We look forward to seeing you again on your next visit!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

LH
Larae H.
Tupelo, MS
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Way to go!
Very courteous, good communication, all around great experience!
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/17/2019

Hi Larae!
Thanks so much for the great review and the 5 stars!! We appreciate your taking time to let us know how we did  Please know we will keep on working hard to keep the trust you’ve placed in us!! See you soon!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

Verified Customer
Starkville, MS
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
fixed damaged bumper from a deer.
Nice to deal with in all of the service I had done.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/16/2019

Thanks for your feedback!  We appreciate your taking the time to let us know how we did!  We look forward to seeing you again, but hopefully for just a simple oil change!  Have a great weekend!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

WC
William C.
Tupelo, MS
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Great Job
I have ALWAYS been treated well and have been provided with great customer service at Barnes Crossing Hyundai
Service department is great
Collision center had done great work with my Hyundai Veloster
Will recommend this dealership highly
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/14/2019

Hi William!
Thanks so much for that great review.  We are so appreciative of your kind words.  We look forward to seeing you on your next visit!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

LF
Lloyd F.
Blue Mountain, MS
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Great
Great Service and on tme
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/13/2019

Hi Lloyd!
Thanks so much for your feedback!  We appreciate that 5 star rating!! It truly makes us work even harder the next time to give every customer a great experience with us!  We'll see you on your next visit!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

CD
Charles D.
Corinth, MS
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019 Category: Service
Very good rating
Good to do business with
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/12/2019

Hello Charles!
Thanks so much for taking the time to respond to your survey.  We appreciate your business and we take every survey seriously!  Your 5 star rating just makes us work even harder to do a great job every time.  We look forward to seeing you again soon!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

DJ
Dwight J.
Fulton, MS
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019 Category: Service
Very good
They always do a good job
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/12/2019

Hi Dwight,
Thanks so much for that great review and 5 star rating!  We appreciate our loyal customers like you and look forward to seeing you again soon.

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

RV
Robert V.
Pontotoc, MS
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Outstanding as ususl
Have run out of superlatives to describe my visits to Barnes Crossing Hyundai.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/07/2019

Hi Robert,
Thanks so much for your feedback!  We appreciate that 5 star review.  It really does make us work even harder to do a great job for customers like you.  We look forward to seeing you again on your next service visit.

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

EF
Eugene F.
Smithville, MS
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019 Category: Service
replace O2 (Oxygen) sensor
quick and easy getting the car in. service reps checked back with me continually (new touch, I like it). replacing this sensor fixed the dreaded check engine light. hopefully for good. only down side, this should have took 10 minutes to replace, I was there 2 hours. in all, you all did a great job.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/05/2019

Hi Eugene!
Thanks so much for the great review!  We are working so hard to correct the time issue.  With plans for expansion--more bays, more top quality technicians--we hope to aleviate the wait time soon!  We appreciate your paitence all the same!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

Verified Customer
Corinth, MS
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019 Category: Service
7/31/19 visit
Courteous personnel.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/05/2019

Thank you for your feedback and that lovely 5 star rating!  We love our customers and appreciate your taking the time to fill out the survey!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

CS
Carol S.
Booneville, MS
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Excellent service
This service department is the best. They people are friendly and will explain what’s needed for your vehicle in layman’s terms. The waiting area is clean and has the best coffee anywhere.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/02/2019

Hey Carol!
Thank you so much for that wonderful review!!  We work really hard to earn your trust and will work even harder to keep it!  Thanks for coming in and we look forward to seeing you on your next visit.

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

JS
Jordan S.
Ripley, MS
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Service
Service
I always let Tristen take care of my car. It’s always fast service! Thanks!
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/01/2019

Hey Jordan!
Thank you for taking the time to fill out the customer satisfaction survey!  We certainly appreciate your review and the 5 star rating.  Tristen will be glad to hear this also!  We look forward to seeing you on your next visit!

Marla Ledbetter

Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

FO
Fred O.
MS
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019 Category: Service
Good Service
Good Service
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/01/2019

Hi Fred,
Thank you so much for your recent review and 5 star rating!  We always love hearing from our customers!  Looking forward to seeing you on your next visit!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

RB
Rhonda B.
Corinth, MS
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019 Category: Service
Good service
They got my oil changed in good time. They let me know I could contact the service department at any time by a given email.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/01/2019

Hi Rhonda,
Thank you for taking the time to fill out the survey!  We sure appreciate that awesome review and 5 star rating!  We look forward to seeing you again on your next visit!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383