Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

2137 Reviews

ReScore Reviews™ (17)

ReScore
Overall Rating 4.4117618/5Overall Rating 4.4117618/5Overall Rating 4.4117618/5Overall Rating 4.4117618/5rating 4.4117618
Original
Overall Rating 1.76471/5rating 1.76471rating 1.76471rating 1.76471rating 1.76471
93% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


JG
Jared G.
Tishomingo, MS
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Service was 2nd to none.
Went above and beyond to accommodate me.

JS
Jordan S.
Ripley, MS
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Great Service
I always great the best service when i come to get my routine maintenance on my car. Thank you!
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 09/19/2019

Hi Jordan,
Thank you so much for this reveiw and rating!  It really does mean the world to us!  We appreciate your business and hope you have a wonderful day!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

KY
Kristy Y.
Booneville, MS
2019 Hyundai Santa Fe Xl
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Service with a smile
It is hard to find the time to get somethings done in this fast paced world we live in , like service work on your car, but when you are greeted with a smile it sure does help. I was made aware that the service work I needed could be done but it would be a 2 hour wait, but with the comfortable waiting area, WiFi, Tv, and snacks it was actually a mini vacation for me. Everyone of the employees were very pleasant and helpful.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 09/18/2019

Hey Kristy!
You are so on point!  We are so impatient this day and time!  Thanks for the reminder that slowing down can be a good thing!  We do try to make it as painless as possible!  We very much appreciate your kind words and the 5 star rating.  It really does mean a lot to us!  Take are and have a great week!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

CM
Christina M.
Nettleton, MS
2019 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/17/2019 Category: Service
Yuck
I bought a new car. Great salesman. Had to take the car back because it wasn't completely detailed when we bought it. Washed it the next week. Chips of paint missing, chunks of tape missing and a big scratch inside the back door. We don't use the back seat but the detailers did. Asked if these minor issues could be fixed. Was told we messed it up too bad for us. So now I have a new car with issues I can't stand and a service department that won't help us. Wish I could go somewhere else and keep my warranty. We won't purchase anymore vehicles from here.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 09/18/2019

Hi Christina,
Thank you for your feedback on your recent service.  On behalf of the service department, I would like to speak with you further about your experience with us!  I'm sorry it was not a good one!  We will work to get things straigtened out to your satisfation.  Thank you for your time.

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

LS
Lynn S.
Tupelo, MS
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Fast and Friendly
Everyone in the Service Dept was friendly and efficient. Every time we have been there we have been treated well and with respect! Thank you!!
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 09/17/2019

Hey Lynn!  Thanks so much for this great review and rating.  We love hearing back from our customers and please know we do not take your kind words for granted!  We will continue to work just as hard to make sure you have a great experience every time you come in.  We look forward to seeing you on your next visit.

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

LW
Lucas W.
MS
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2019 Category: Service
Great
Fast friendly service
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 09/16/2019

Hi Lucus!  Thanks for the great review and 5 star rating!  We appreciate you and value your business!  It means the world to us!  See you on your next visit!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

JW
Judy W.
Blue Springs, MS
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
Quick and Easy
I love coming in and being ready to go about my business in just a short time. The service techs are very nice and to the point. The waiting area is clean and comfortable. Great popcorn too!😉
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 09/14/2019

Hey Mrs Judy!
Thank you for this awesome review and rating! We will continue to work hard to keep the trust you’ve placed in our service team.  It’s a joy to have you come in every time!! We look forward to seeing you soon.

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

JF
Jackie F.
Belden, MS
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Helpful staff
The technician was very helpful and courteous. I think he went above and beyond to ensure my vehicle was serviced thoroughly.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 09/14/2019

He Jackie!
Thanks for your feedback!  We have a great team in our service department!  We appreciate your great review and rating!  If you need anything before your next regular service please don’t hesitate to call.  Have a great weekend!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

JR
Joyce R.
Grenada, MS
2020 Hyundai Palisade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Excellent service
My service experience was great , fast service about 40 minutes for my oil change and even took us to a place to eat lunch and picked us back up when we were done , the gentlemen driving us was super nice . I was even offered a car wash if I had time to wait another 30 or 40 minutes but had people riding with me that were anxious to shop , maybe next time !! My only drawback is my driving time but I think I can plan shopping trips around my service times.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 09/13/2019

Hey Joyce!  Thanks so much for your feedback!  So glad you had a great experience with us.  That's what we strive for each and every time.  We certainly appreciate the extra effort of driving all the way over here.  We hope to see you again when it's time for your next service!  Have a great weekend.

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

TB
Tracie B.
Verona, MS
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Excellent
September 9th was my first visit to Hyundai since I'm a new owner.
Everything went smoothly. The waiting area and the staff are great.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 09/12/2019

Hi Tracie! 
Welcome to the Barnes Crossing Hyundai Family!  We are so glad to have you!  We hope to serve you for many years to come.  Thanks you so much for the 5 star rating and great review. If you need anything before your next regular service, don't hesitate to give us a call!  Have a great weekend!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

JG
Jimmy G.
Iuka, MS
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Great service
Great job!
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 09/12/2019

Hey Jimmy!
Thanks so much for taking the time to answer your Hyundai Service survey!  We greatly appreciate each one of those 5 stars!  We look forward to seeing you again.  Have a great weekend!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

RN
Rebecca N.
Nettleton, MS
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Good, quick service
Oil change and tire rotation in under 50 minutes!
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 09/10/2019

Hey Rebecca!  

Thank you for another great survey review!  And thanks for being one of my favorite customers!! We hope you'll keep coming back for years to come.  We appreciate your setting us straight a few months back and giving us the opportunity to improve the quality of our service to all our customers.  We appreciate you!!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

LV
Latarsha V.
Tupelo, MS
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019 Category: Service
Friendly
They are so friendly.
AUDRIANNA S. from Barnes Crossing Hyundai responded on 09/07/2019

We are very happy to hear how pleased you were with our courteous staff. Barnes Crossing prides ourself in making our customers the #1 priority. Thank you for your service. 


BP
Brenda P.
New Site, MS
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019 Category: Service
Great service!!
Love that you get 20 years or 200000 miles warranty. Or is it 250000?
Always good customer service.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 09/10/2019

Hey Brenda!  Thanks so much for the great review and 5 star rating!  It means so much to hear back from our customers.  We appreciate your business and look forward to seeing you on your next visit.  And yes, it's 250,000!  Have a great week!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

Verified Customer
Tupelo, MS
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Great service
Always good friendly service.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 09/11/2019

Thanks for the great rating!  it means the world to us!  Have a wonderful week!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

JH
Joseph H.
Tupelo, MS
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Great Dealership
Always friendly and helpful and great service!
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 09/11/2019

Hi Joseph!
Thanks a million for this 5 star rating!  We appreciate you and your business with us.  We'll see you on your next visit.  Have an awesome week!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

KS
Kristy S.
Amory, MS
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Great service follow-up!
I was recently in for service and had an issue that needed to be addressed. They followed up promptly and took care of it!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/06/2019 Category: Service
Usually great service . . . . .
I usually get great service but this time I hope I did. My paperwork said my tire pressure was checked and it was 36/36/36/36 in all tires. My dash reading was 32/33/29/31. Must have not been checked. I just hope my oil was actually changed!
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 09/10/2019

Hi Krisity.  I sure do hate to hear this.  We hope you'll give us another chance to make things right.  We've addressed your concerns with the technicians and service manager. On behalf of our owner, Joe Marshall, I'd like to send you a couple coupons toward your next service.  We appreciate your business and value you as our customer.   We hope to see you again soon.

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 09/17/2019

Krisity, thanks so much for giving us the opportunity to correct the issues you had!  We appreciate your business and at the end of the day, we just want to do the right thing the right way.  Thanks for the re-score rating!  Have a great week!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

SL
Scott L.
Tupelo, MS
2012 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/05/2019 Category: Service
Recall completed
Thanks
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 09/10/2019

Scott,
I am certainly sorry to hear about the issues you've had recently.  Please know, we are looking into this situation and our service manager will be in touch with you.  We absolutely avalue your business and will try our best to find exactly what happened.  Thank you again for letting us know.

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

Verified Customer
Guntown, MS
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
tristen was great
the oil change took less than 1 hour which was great
AUDRIANNA S. from Barnes Crossing Hyundai responded on 09/06/2019

We are happy to hear you enjoyed your experience with our service advisor Tristen. We do our best to take as less of your time as possible while we give your vehicle the proper care it needs. Thanks for trusting Barnes Crossing with your vehicle needs. 


AA
Anthony A.
Pontotoc, MS
2019 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2019 Category: Service
oil change
Quick easy.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 09/04/2019

Hi Anthony,
Thanks so much for responding to our Hyundai survey.  We appreciate you and your business with us!  That 5 star rating makes us all happy!  It also makes us work even harder to keep the trust you've placed in us!  Take care and have a great week!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383