Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

2106 Reviews

ReScore Reviews™ (15)

ReScore
Overall Rating 4.3333353/5Overall Rating 4.3333353/5Overall Rating 4.3333353/5Overall Rating 4.3333353/5rating 4.3333353
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
93% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


Verified Customer
Saltillo, MS
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/22/2019 Category: Service
Will make it right
Had a few communication issues but they did their best to make it right.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/22/2019 Category: Service
Broken Lug nut, charged full price, and did not wash car.
Broken Lug nut, charged full price, and did not wash car.
CODY H. from Barnes Crossing Hyundai responded on 02/22/2019

Valued Customer,  

Seth will be in contact with you soon regarding this matter. Thank you for your review.

Cody Hood
Service Manager
662-844-1383

RC
Rita C.
Tupelo, MS
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019 Category: Service
Tristan goes above and beyond to make customers happy.
I have always been pleased with my vehicle.

Overall Rating 1/5rating 1rating 1rating 1rating 1
02/17/2019 Category: Service
Needs some work
I’ve already Stated my problems!
JUNE D B. from Barnes Crossing Hyundai responded on 02/20/2019

Thank you the survay. Was happy we found the cause od the issue looking forwards to your next visit. 


CB
Charles B.
Pontotoc, MS
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
My rating for the Service Dept. at Barnes Crossing Hyundai
Best Service Dept. around. They are Fast and do a great job. My wife and I have 3 Hyundais. If anything needs changing at this dealership it would be lowering the price for oil changes. We are senior citizens on Social Security. I'm sure the price is set by dealers not the service dept. Oil is much cheaper now and going down daily.

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/07/2018 Category: Service
No Oil changes at this place
Everything great except price. Would not recommend this business for oil changes.
JUNE D B. from Barnes Crossing Hyundai responded on 12/11/2018

Thank you, for your reveiw. 

Martavius Y. from Barnes Crossing Hyundai responded on 12/11/2018

We are aware of your issue and will in in touch soon. 


WL
Wayne L.
Fulton, MS
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Car repair
People that work there are friendly.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/12/2018 Category: Service
Warranty covers very little.
Don’t tell people they have a drive train warranty when it does not cover all of the drive train
Martavius Y. from Barnes Crossing Hyundai responded on 10/18/2018

Thank you for your survey. We will look in to this issue and get back with you shortly 


CP
Cindy P.
Burnsville, MS
2012 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2018 Category: Service
Finally fixed
After keeping the car for a week on the fourth attempt, they did finally get it fixed and did so at no additional charge, so I am reasonably satisfied with the final outcome. It is still disappointing that it took four trips and $1,600.00 to get two lights working. After talking with the service manager, I think he was about as frustrated with the situation as we were. When we were leaving the low low tire light came on and we had to go right back in and get that fixed. Air only. We joked that he probably wouldn’t want to see that car again except for oil changes. I think you can understand my frustration and why I gave the original rating. However since they finally made it right and have always given us good service before, I am changing the rating to a four. If we need them again and they do a good job, we will consider giving them a five.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/11/2018 Category: Service
Repair not done
Car returned three times and over $1,600.00 paid and the problem still isn’t solved.
Martavius Y. from Barnes Crossing Hyundai responded on 10/24/2018

We will be in tought with you shortly about this issue 


KS
Kenneth S.
Red Bay, AL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/31/2018 Category: Service
Oil change
Everything was great. Service was good and everyone was helpful
JOSH H. from Barnes Crossing Hyundai responded on 06/01/2018

Thank you for your survey! We will in touch with you shortly to fix the issue.


KB
Kathy B.
Nettleton, MS
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Take care of problem quick
they took care of problem. I am very impressed at there quick response

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/19/2018 Category: Service
Just have to take car to keep warranty
Really disappointed in return of car
CODY H. from Barnes Crossing Hyundai responded on 05/24/2018

Sorry about your past vist, please give us a call to tell us more.

Cody Hood
Service Manager
662-844-1383

LH
Larae H.
Tupelo, MS
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Way to go!
Very courteous, good communication, all around great experience!
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/17/2019

Hi Larae!
Thanks so much for the great review and the 5 stars!! We appreciate your taking time to let us know how we did  Please know we will keep on working hard to keep the trust you’ve placed in us!! See you soon!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

Verified Customer
Starkville, MS
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
fixed damaged bumper from a deer.
Nice to deal with in all of the service I had done.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/16/2019

Thanks for your feedback!  We appreciate your taking the time to let us know how we did!  We look forward to seeing you again, but hopefully for just a simple oil change!  Have a great weekend!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

WC
William C.
Tupelo, MS
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Great Job
I have ALWAYS been treated well and have been provided with great customer service at Barnes Crossing Hyundai
Service department is great
Collision center had done great work with my Hyundai Veloster
Will recommend this dealership highly
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/14/2019

Hi William!
Thanks so much for that great review.  We are so appreciative of your kind words.  We look forward to seeing you on your next visit!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

LF
Lloyd F.
Blue Mountain, MS
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Great
Great Service and on tme
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/13/2019

Hi Lloyd!
Thanks so much for your feedback!  We appreciate that 5 star rating!! It truly makes us work even harder the next time to give every customer a great experience with us!  We'll see you on your next visit!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

JW
John W.
Oxford, MS
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2019 Category: Service
in and out in estimated time frame
answered important questions for me
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/13/2019

Hi John
Thanks so much for your recent survey response.  We love hearing from our customers and will continue working hard to keep your trust.  We look forward to seeing you on your next visit

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

Verified Customer
Belden, MS
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2019 Category: Service
Personal service....efficient
Ok 👌
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/13/2019

Thank you for your feedback on your recent service visit with us.  We appreciate your taking the time to fill out your survey.  We will continue to do our best to make every visit top notch! 

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

CD
Charles D.
Corinth, MS
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019 Category: Service
Very good rating
Good to do business with
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/12/2019

Hello Charles!
Thanks so much for taking the time to respond to your survey.  We appreciate your business and we take every survey seriously!  Your 5 star rating just makes us work even harder to do a great job every time.  We look forward to seeing you again soon!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

DJ
Dwight J.
Fulton, MS
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019 Category: Service
Very good
They always do a good job
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/12/2019

Hi Dwight,
Thanks so much for that great review and 5 star rating!  We appreciate our loyal customers like you and look forward to seeing you again soon.

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

DH
Deborah H.
Booneville, MS
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2019 Category: Service
Deborah Hurd
No comment
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/09/2019

Hi Deborah,
Thank you for taking the time to fill out your customer survey!  We certainly appreciate it.  Your feedback helps us work even harder to make every customer experience a positive one.  We look forward to seeiing you again soon

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

RV
Robert V.
Pontotoc, MS
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Outstanding as ususl
Have run out of superlatives to describe my visits to Barnes Crossing Hyundai.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/07/2019

Hi Robert,
Thanks so much for your feedback!  We appreciate that 5 star review.  It really does make us work even harder to do a great job for customers like you.  We look forward to seeing you again on your next service visit.

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

TC
Tami C.
Pontotoc, MS
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2019 Category: Service
Be prepared to wait
Super nice people! I just think something could be done to speed up service. My car was finished and sat outside for almost an hour before I was ever called to check out. That was after 5 hours of service time.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/06/2019

Hi Tami,
Thanks for sharing your review!  We are working so hard to resolve the wait time issue.  I'm really excited about our plans for expansion, adding more bays and technicians so that we can get our customers in and out more quickly! We certainly hope you'll give us another chance because we do value your business!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

KF
Kimberly F.
Blue Springs, MS
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/05/2019 Category: Service
Service
Good service
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/05/2019

Hi Kimberly,
Thank you for your recent feedback regarding the service you received in our Colission Center.  We love hearing from our valued customers!  If we can help you further, don't hesitate to give us a call!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

EF
Eugene F.
Smithville, MS
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019 Category: Service
replace O2 (Oxygen) sensor
quick and easy getting the car in. service reps checked back with me continually (new touch, I like it). replacing this sensor fixed the dreaded check engine light. hopefully for good. only down side, this should have took 10 minutes to replace, I was there 2 hours. in all, you all did a great job.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/05/2019

Hi Eugene!
Thanks so much for the great review!  We are working so hard to correct the time issue.  With plans for expansion--more bays, more top quality technicians--we hope to aleviate the wait time soon!  We appreciate your paitence all the same!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383