Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

2106 Reviews

ReScore Reviews™ (15)

ReScore
Overall Rating 4.3333353/5Overall Rating 4.3333353/5Overall Rating 4.3333353/5Overall Rating 4.3333353/5rating 4.3333353
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
93% Would Recommend
100% Business Response
Latest Review 8 days ago

Reviews


CR
Carolyn R.
Tupelo, MS
2017 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/30/2019 Category: Service
Unhappy Customer
Very unhapoy with service
JUNE D B. from Barnes Crossing Hyundai responded on 05/31/2019

We appericate your feed back to us we will use this as a training tool to insure this will not happen to you or any other customers

thx again for feed back


Verified Customer
Hamilton, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/30/2019 Category: Service
HORRIBLE Service in Service Department
I was supposed to have my car serviced and detailed. My car was serviced but it was never detailed. However, I still had to pay for the detail. The employees in the service department are very rude and unwelcoming.

Verified Customer
Sidon, MS
2014 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/12/2019 Category: Service
verify recalls are needed
See notes

TH
Tena H.
Tupelo, MS
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/25/2019 Category: Service
The cleaning crew did an absolute horrible job
This was so unorganized and unapologetic although my service was credited in full it does not make the experience any better because of the ignorance and lack of organization and respect for customers.
JUNE D B. from Barnes Crossing Hyundai responded on 03/01/2019

yes the detail dept did park the cust car in non service parking place and did not communicate with service advisor it was done or where it was parked 


RC
Rita C.
Tupelo, MS
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019 Category: Service
Tristan goes above and beyond to make customers happy.
I have always been pleased with my vehicle.

Overall Rating 1/5rating 1rating 1rating 1rating 1
02/17/2019 Category: Service
Needs some work
I’ve already Stated my problems!
JUNE D B. from Barnes Crossing Hyundai responded on 02/20/2019

Thank you the survay. Was happy we found the cause od the issue looking forwards to your next visit. 


SH
Sonja H.
Nettleton, MS
2018 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/28/2018 Category: Service
Poor
I was not pleased with not being notified about an additional service that was done to my vehicle without my consent
JUNE D B. from Barnes Crossing Hyundai responded on 12/29/2018

Sorry that Seth did not call you like I asked him to on Monday I will call you later in the day to rectify this issue
thx june


CB
Charles B.
Pontotoc, MS
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
My rating for the Service Dept. at Barnes Crossing Hyundai
Best Service Dept. around. They are Fast and do a great job. My wife and I have 3 Hyundais. If anything needs changing at this dealership it would be lowering the price for oil changes. We are senior citizens on Social Security. I'm sure the price is set by dealers not the service dept. Oil is much cheaper now and going down daily.

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/07/2018 Category: Service
No Oil changes at this place
Everything great except price. Would not recommend this business for oil changes.
JUNE D B. from Barnes Crossing Hyundai responded on 12/11/2018

Thank you, for your reveiw. 

Martavius Y. from Barnes Crossing Hyundai responded on 12/11/2018

We are aware of your issue and will in in touch soon. 


JW
Joy W.
Saltillo, MS
2017 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/31/2018 Category: Service
Disappointed
Stated in other remark
JUNE D B. from Barnes Crossing Hyundai responded on 11/01/2018

Ms.Whitehead this is June I am the new service manager at Barnes Crossing.First of all I would like to thank you for your service visits in the past.I thank you for your feed back on your last service visit I have addressed the concerns of your's with the technician that performed the service to your vechicle and also with Trent for not taking care of your needs in timley matter.Trent will be calling you to correct to issue.

Again thanks for your business in the past and looking foward to your business in the future 

June


JH
John H.
Columbus, MS
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/23/2018 Category: Service
POOR SERVICE
Very slow service. Will never go back!!
JUNE D B. from Barnes Crossing Hyundai responded on 10/25/2018

Mr Howell this i June at Barnes Crossing first I would like to thank you for coming in on your service but I hate to here you had a bad experience.I am the new service manager here and i appericate your input I see that your were here first thing in the am that Saturday when you were greeted did the advisor give you any time frame how long it would take so i can address the concerns of yours.Again thanks for your purchase and service here and your input I am going to check and see where we dropped the ball with you Thx again June 


Verified Customer
Tupelo, MS
2012 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/16/2018 Category: Service
Service
Waited too long, everything on my vehicle was not checked properly and a new service date sticker was placed on top of the old service date sticker. Just unacceptable!
CODY H. from Barnes Crossing Hyundai responded on 10/16/2018

Thank you for the review.

Cody Hood
Service Manager
662-844-1383

WL
Wayne L.
Fulton, MS
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Car repair
People that work there are friendly.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/12/2018 Category: Service
Warranty covers very little.
Don’t tell people they have a drive train warranty when it does not cover all of the drive train
Martavius Y. from Barnes Crossing Hyundai responded on 10/18/2018

Thank you for your survey. We will look in to this issue and get back with you shortly 


CP
Cindy P.
Burnsville, MS
2012 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2018 Category: Service
Finally fixed
After keeping the car for a week on the fourth attempt, they did finally get it fixed and did so at no additional charge, so I am reasonably satisfied with the final outcome. It is still disappointing that it took four trips and $1,600.00 to get two lights working. After talking with the service manager, I think he was about as frustrated with the situation as we were. When we were leaving the low low tire light came on and we had to go right back in and get that fixed. Air only. We joked that he probably wouldn’t want to see that car again except for oil changes. I think you can understand my frustration and why I gave the original rating. However since they finally made it right and have always given us good service before, I am changing the rating to a four. If we need them again and they do a good job, we will consider giving them a five.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/11/2018 Category: Service
Repair not done
Car returned three times and over $1,600.00 paid and the problem still isn’t solved.
Martavius Y. from Barnes Crossing Hyundai responded on 10/24/2018

We will be in tought with you shortly about this issue 


MY
Melissa Y.
Prairie, MS
2012 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/02/2018 Category: Service
Mongolian Cluster Buck doesn't even begin to describe this place!
As a former Toyota owner, I can tell you firsthand what a dropoff it is to move to Hyundai from a first tier car company. The car itself is fine, but the dealership in Tupelo, MS, is unprofessional, apathetic, and downright rude. They should all be forced to take an extensive tour of the Toyota dealership in town (or heck in any town--all Toyota dealerships are held to the highest of standards, and I've used them in several states) to see exactly where they fall short. They NEVER use the information I provide them with to contact me about the car (my wife is listed on their computers, so they unfailingly call her in regards to my 2012 Accent). They act like they don't even want to talk to you when you enter the service bay, a chaotic, cramped receiving area by the way. When calling to figure out the status of your repair or maintenance, you are carelessly traded off between multiple employees, left on eternal hold, or even disconnected. I sincerely wish that I was exagerrating because I am especially peeved about one episode but I can assure you that I speak the unvarnished truth. Whoever the area director is of the dealership in question should be severely reprimanded for unspeakably poor service under his watch. Your cars have caught up to the Japanese models in many areas, but your dealerships have a LONG way to go to even providing the bare minimum, much less ensuring that you can keep customers for life. PLEASE do something about this out of control dealership!
CODY H. from Barnes Crossing Hyundai responded on 09/06/2018

Thank you for the review, we appreciate your business. A representative will be contacting you to discuss the issues you are having.

Cody Hood
Service Manager
662-844-1383

EL
Ethan L.
Starkville, MS
2018 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/24/2018 Category: Service
Customer Service problems
I visites their website and liked the advertised price on a 2018 Hyundai Elantra. I went to the store and asked to pay the price they advertised on their own website, and then I wasted a couple hours trying to get that price. Then, they only gave me one copy of my key, so I had to drive an hour to Tupelo for the other copy. Then, they gave me the wrong title application number for my vehicle, which delayed my registration.

Then, I found out my hood latch was broken just after purchasing it. Previous models were recalled. I went to the dealer and asked to have it replaced. They agreed to order the part and repair it for free. Except they never ordered the part or returned my calls, for 3 months. I called them repeatedly asking for an appointment. Then, after they finally ordered the part, I just showed up without an appointment and explained that it had taken 3 months. The guy I talked to was apologetic, but I'm very displeased with BC Hyundai to date.
CODY H. from Barnes Crossing Hyundai responded on 09/06/2018

Thank you for the review, we appreciate your business. A representative will be contacting you to discuss the issues you are having.

Cody Hood
Service Manager
662-844-1383

Verified Customer
Calhoun City, MS
2016 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/14/2018 Category: Service
lost my keys
Really needs to improve quality.
CODY H. from Barnes Crossing Hyundai responded on 09/06/2018

Thank you for the review, we appreciate your business. A representative will be contacting you to discuss the issues you are having.

Cody Hood
Service Manager
662-844-1383

JV
Jodi V.
Fountain, CO
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/18/2018
Worst Dealership Around
This car dealership is about as terrible as it gets, and I’ve purchased several cars at several dealerships across several different states. After having two totaled vehicles from a hail storm where I live (and the car prices being gauged following the storm where I live), I made the choice to look for a new vehicle in Tupelo where I was working and drive it home. They gave me fake promises about something they would add on to the vehicle before I left town that would be included in the price, but weren’t able to do it in time so I was just supposed to go without. I purchased the vehicle on a Wednesday, drove home on Friday, and a week later they called me saying that I needed to get them paperwork immediately because the deal needed it. Paperwork I didn’t have time to get before leaving for a remote vacation where I didn’t have access to my bank or the documents they needed. When I told them I’d get it for them as soon as I got home, they called and emailed me multiple times a day. The day before I got home, I got a call from the owner RUDELY telling me I needed to tell him where he could pick up HIS car. When I told him it was at my home 1200 miles away, he changed his tune and wanted to work things out. He offered some money, said he’d make the rest of it right, but then I got pushed over to Madonna the office manager now that he’d “resolved” the situation. I worked with them and got the necessary paperwork, but when I reminded her that he was sending me a check, it turned worse again and now they’re deducting over $600 from something she’d made a deal with the bank about to finish the processing and was going to take care of on their end but now that she knew that they were sending me a check, she was going to deduct it instead.

In essence, they don’t care anything about the person or the vehicles, they just care about the bottom line. They have no hesitance in lying to get you to sign on the bottom line, and will change their story when it suits them to get more money from you. I’d warn everyone away from Barnes Crossing Mazda Hyundai, as well as all of their other dealerships if they operate the same way this one does.

Verified Customer
Tupelo, MS
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/03/2018 Category: Service
Took 1 hr 45 mins to get an oil change
Took 1 hr 45 mins to get a routine oil change. To make things worse I was told I could make an appointment to speed things up, which I did. Not sure why an appointment needs to be made to wait almost 2 hours for an oil change....
CODY H. from Barnes Crossing Hyundai responded on 07/06/2018

Thank you for the review, we appreciate your business. We are working hard to decrease our wait times. Please feel free to contact me at anytime with any concerns or questions.

Cody Hood
Service Manager
662-844-1383

Verified Customer
Booneville, MS
2016 Hyundai Veloster
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/13/2018 Category: Service
Disappointed with service department
Don’t tell a customer you will do something and not follow through.
JOSH H. from Barnes Crossing Hyundai responded on 06/15/2018

I am sory about the iusse you are having. The service adviser that was talking to you the first time us waiting on a call back from the maker of the tire. I would like to get this issue fixed. You can give me a call at 662-397-8066 or 662-844-1383 and ask for Jacob


Verified Customer
Pontotoc, MS
2013 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/09/2018 Category: Service
Tell you the wrong thang
Tell you the wrong thang that's wrong with your car this second time this have happen
CODY H. from Barnes Crossing Hyundai responded on 06/20/2018

Thank you for the review, you will be contacted by your service advisor so we can try to resolve this issue.

Cody Hood
Service Manager
662-844-1383

RF
Rachel F.
Pontotoc, MS
2016 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/05/2018 Category: Service
Poor Service
The technicians tried to sell me something I had just bought from them. My tires were never rotated as requested and told they were. A huge hole had almost went through my front tire and could have caused an accident if it had blown out. If my tires were rotated the day before during my oil change then the service department would have seen the hole and tremendous wear on the front tires. Very dissatisfied and I will never be back. I made a facebook post about about experience and more than fifty of my friends had similar issues with the service department.
Martavius Y. from Barnes Crossing Hyundai responded on 06/08/2018

We truly apologize about your experience, we'll give you a call to get things resolved.