Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

2106 Reviews

ReScore Reviews™ (15)

ReScore
Overall Rating 4.3333353/5Overall Rating 4.3333353/5Overall Rating 4.3333353/5Overall Rating 4.3333353/5rating 4.3333353
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
93% Would Recommend
100% Business Response
Latest Review 6 days ago

Reviews


LH
Larae H.
Tupelo, MS
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Way to go!
Very courteous, good communication, all around great experience!
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/17/2019

Hi Larae!
Thanks so much for the great review and the 5 stars!! We appreciate your taking time to let us know how we did  Please know we will keep on working hard to keep the trust you’ve placed in us!! See you soon!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

Verified Customer
Starkville, MS
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
fixed damaged bumper from a deer.
Nice to deal with in all of the service I had done.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/16/2019

Thanks for your feedback!  We appreciate your taking the time to let us know how we did!  We look forward to seeing you again, but hopefully for just a simple oil change!  Have a great weekend!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

WC
William C.
Tupelo, MS
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Great Job
I have ALWAYS been treated well and have been provided with great customer service at Barnes Crossing Hyundai
Service department is great
Collision center had done great work with my Hyundai Veloster
Will recommend this dealership highly
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/14/2019

Hi William!
Thanks so much for that great review.  We are so appreciative of your kind words.  We look forward to seeing you on your next visit!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

LF
Lloyd F.
Blue Mountain, MS
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Great
Great Service and on tme
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/13/2019

Hi Lloyd!
Thanks so much for your feedback!  We appreciate that 5 star rating!! It truly makes us work even harder the next time to give every customer a great experience with us!  We'll see you on your next visit!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

CD
Charles D.
Corinth, MS
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019 Category: Service
Very good rating
Good to do business with
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/12/2019

Hello Charles!
Thanks so much for taking the time to respond to your survey.  We appreciate your business and we take every survey seriously!  Your 5 star rating just makes us work even harder to do a great job every time.  We look forward to seeing you again soon!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

DJ
Dwight J.
Fulton, MS
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019 Category: Service
Very good
They always do a good job
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/12/2019

Hi Dwight,
Thanks so much for that great review and 5 star rating!  We appreciate our loyal customers like you and look forward to seeing you again soon.

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

RV
Robert V.
Pontotoc, MS
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Outstanding as ususl
Have run out of superlatives to describe my visits to Barnes Crossing Hyundai.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/07/2019

Hi Robert,
Thanks so much for your feedback!  We appreciate that 5 star review.  It really does make us work even harder to do a great job for customers like you.  We look forward to seeing you again on your next service visit.

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

EF
Eugene F.
Smithville, MS
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019 Category: Service
replace O2 (Oxygen) sensor
quick and easy getting the car in. service reps checked back with me continually (new touch, I like it). replacing this sensor fixed the dreaded check engine light. hopefully for good. only down side, this should have took 10 minutes to replace, I was there 2 hours. in all, you all did a great job.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/05/2019

Hi Eugene!
Thanks so much for the great review!  We are working so hard to correct the time issue.  With plans for expansion--more bays, more top quality technicians--we hope to aleviate the wait time soon!  We appreciate your paitence all the same!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

Verified Customer
Corinth, MS
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019 Category: Service
7/31/19 visit
Courteous personnel.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/05/2019

Thank you for your feedback and that lovely 5 star rating!  We love our customers and appreciate your taking the time to fill out the survey!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

CS
Carol S.
Booneville, MS
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Excellent service
This service department is the best. They people are friendly and will explain what’s needed for your vehicle in layman’s terms. The waiting area is clean and has the best coffee anywhere.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/02/2019

Hey Carol!
Thank you so much for that wonderful review!!  We work really hard to earn your trust and will work even harder to keep it!  Thanks for coming in and we look forward to seeing you on your next visit.

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

JS
Jordan S.
Ripley, MS
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Service
Service
I always let Tristen take care of my car. It’s always fast service! Thanks!
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/01/2019

Hey Jordan!
Thank you for taking the time to fill out the customer satisfaction survey!  We certainly appreciate your review and the 5 star rating.  Tristen will be glad to hear this also!  We look forward to seeing you on your next visit!

Marla Ledbetter

Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

FO
Fred O.
MS
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019 Category: Service
Good Service
Good Service
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/01/2019

Hi Fred,
Thank you so much for your recent review and 5 star rating!  We always love hearing from our customers!  Looking forward to seeing you on your next visit!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

RB
Rhonda B.
Corinth, MS
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019 Category: Service
Good service
They got my oil changed in good time. They let me know I could contact the service department at any time by a given email.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/01/2019

Hi Rhonda,
Thank you for taking the time to fill out the survey!  We sure appreciate that awesome review and 5 star rating!  We look forward to seeing you again on your next visit!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

RN
Rebecca N.
Nettleton, MS
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Better Service
This service call was much better than the last....

On time, everything handled/corrected. Customer service person - Marla - was a big help, before the visit and during.

Personally I feel like the service department had slipped, but they're on the way back to the top!
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 07/30/2019

Hi Rebecca!
Thank you so much for giving us another chance to make things better.  Your feedback has helped us correct many aspects of customer service and I am so glad your experience this visit was better!  We look forward to seeing you again on your next visit!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

TC
Traci C.
MS
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Great service followed through with warranty issues and very please.
Followed through with warranty work. Very pleased. I just use another Barnes crossing location to get oil changes. It much faster than the Hyundai dealership, because they have other work they do. More convenient for myself.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 07/30/2019

Dear Traci,
Thanks so much for your 5 star recommendation!  We love hearing from our customers and it makes us work even harder to keep the trust you've placed in us.  We look forward to seeing you soon!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

TM
Tonya M.
Okolona, MS
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2019 Category: Service
Great service
Barnes Crossing Hyundai Mazda always deliver great service to my vehicle all the time. They're the best!
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 07/29/2019

Hey Tonya!
Thank you so much for leaving us a 5 star review!  It really does mean a lot to everyone of us in the the service department.  We will continue to work hard to give you great service every time you visit!  Hope to see you again soon!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

VD
Victor D.
Pontotoc, MS
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Service
Quick efficient service
All employees are courteous and friendly. Service and updates were performed in a timely manner. We have always used Barnes Crossing Hyundai for our car service needs.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 07/29/2019

Dear Victor,
Thank you for your recent feedback on the service you recieved!  Your great review just makes us try even harder to make sure we live up to the trust you have placed in us!  See you soon!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

SB
Sharon B.
Corinth, MS
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Service
Oil Change
I take the extra time to drive to Barnes Crossing Hyundai because the excellent customer service.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 07/29/2019

Dear Sharon,
Thanks so much for that awesome review!  We appreciate more than you now the extra effor you make to choose us to service your vehicle!  We look forward to seeing you again on your next visit!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

WL
Wayne L.
Fulton, MS
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
Service
Service is always good.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 07/29/2019

Dear Wayne
Thanks so much for your survey resonse!  We appreciate your feedback and we really do strive to make every customer feel valued!  We look forward to seeing you again soon!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

TK
Terry K.
Monroeville, AL
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
friendly professionals that have a sense of urgency about customer service
I took my vehicle in for service. The folks were friendly, helpful , and had a sense of urgency . They acted like they cared about my time and wanted to give me the service I expected.

Terry K
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 07/29/2019

Dear Terry,
Thank you so much for your feedback about your recent service. We sincerly do care about your time and we are glad we conveyed this to you!  We look forward to seeing you again soon and if you need anything, don't hesitate to give us a call!

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383