Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

1557 Reviews

ReScore Reviews™ (46)

ReScore
Overall Rating 4.7173939/5Overall Rating 4.7173939/5Overall Rating 4.7173939/5Overall Rating 4.7173939/5rating 4.7173939
Original
Overall Rating 2.43478/5Overall Rating 2.43478/5rating 2.43478rating 2.43478rating 2.43478
95% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


Verified Customer
Chocowinity, NC
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/01/2018 Category: Service
Wait time for service needs improvement
Overall wait time for basic maintenance is slow and needs inmprovement. Second time taking my car for routine oil change and it takes longer than an hour
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 07/02/2018

Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and we know your time is valuable. We will continue to work on this area for an improved experience. Thanks again!


Verified Customer
Greenville, NC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
All around a great experience
:)

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/09/2018 Category: Service
Very Friendly, Very fast!
It was an all around good place to take my car for maintenance. However, the three stars are because I was told my car needed an unexpected fix along with what it was originally going in for and then I received an attitude when I came back for my maintenance and I had gotten service for the other thing elsewhere because it was LOADS cheaper.
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 05/09/2018

Hello. We're sorry if there was any confusion about any recommended services, and we value your input.  We will reach out to you directly so that we can clear up any misunderstandings.  Customer satisfaction is very important to us and we appreciate your business.  Thank you so much!


Verified Customer
Winterville, NC
2011 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/14/2018 Category: Service
No communication
Good luck getting warranty work done. You have to fight with Hyundai for them to cover anything.
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 04/16/2018

Hello.  Customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve.  We appreciate the chance to try and make this better.  Our management team will reach out to you directly.  We look forward to speaking with you.  Thank you.


GM
Gaspare M.
Merry Hill, NC
2016 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/13/2018 Category: Service
Poor listening skills and customer care
Poor listening skills and customer care. I know bagels need more than just carbons built-up cleaning service at 50,000 miles. How come nothing else was checked? No fluids, tire rotation, shake off Excess contaminants off filters Instead of replacing them with all the bugs and dirt, it would’ve cost anything to just shake them off before we install them.
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 04/13/2018

Gaspare, we regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. We have reached out to you several times, so won't you please contact us?  We value your feedback and would appreciate the chance to correct any concerns with our staff and provide a quality experience for you.  We hope to hear from you.  Thanks again!


Verified Customer
Greenville, NC
2014 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/23/2018 Category: Service
Hyundai
I was very upset after leaving. They were rude and VERY unhelpful. This WILL be my last visit.
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 03/23/2018

Hello.  Thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not.  We would like the opportunity to address your concerns and will reach out to you directly. Thank you, and we look forward to talking with you.  You are important to us.


Verified Customer
Chocowinity, NC
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/16/2018 Category: Service
Worst customer service
Would never recommend this service department and honestly overall recommend a Hyundai! Not the best car I've ever owned. Just made me realize how good Toyota is and how I will go back to a Toyota after my lease!
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 03/19/2018

Good morning.  Thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you.  We will reach out to you directly.  Thanks again.


TL
Timothy L.
Littleton, NC
2017 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/06/2018 Category: Service
MAKING GOOD ON A MISTAKE
After having a bad service experience the GM contacted me personally to apologize for the mistake and also offered to compensate me for my time and the service mistake. I believe they genuinely want to keep me as a satisfied customer. I will definitely give them the chance to show me their service is as good as their sales.

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/06/2018 Category: Service
MARK YOUR TIRES WHEN GETTING A FREE ROTATION
POOR SERVICE
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 03/07/2018

Timothy, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. We have also received feedback from your wife, and our general manager has reached out to you both regarding this matter. We will continue to reach out to you directly so that we may resolve your concerns. Thank you and have a great day.

Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 03/13/2018

Timothy, we greatly apologize for the incident you described and the way it was handled initially. Our GM Doug Batchelor indicated that he has reached out to you to resolve.  It is very important to us that we have resolved your concerns to your complete satisfaction. We would greatly appreciate your taking the time to re-score us based on this.  If you have any questions, please DO let us know.  Thank you again.


Verified Customer
Washington, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/28/2018 Category: Service
Follow up regarding concerns
The service manager contacted me to follow up regarding my concerns. Neal has always been helpful during previous visits. I have better feelings after talking with him. I appreciate him reaching out.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/28/2018 Category: Service
Poor customer service
Took too long to complete the repair on my vehicle.
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 03/01/2018

Good morning!  Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. We will reach out to you directly to see how we may resolve your concerns.  Thanks again!

Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 03/05/2018

Thank you for speaking with us about your concerns.  We appreciate your business!  Have a great day!


LA
Lorie A.
Plymouth, NC
2016 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/13/2018 Category: Service
Cutomers should come first.
Like I said I used to love this place and recommend it to everyone but my last 2 experiences left a bad taste in my mouth. I still like the Hyundai brand but the service I received bothered me. I felt like it was more about their commission than my satisfaction. That is not a good feeling.
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 02/14/2018

Thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to learn that you had anything less than a stellar experience with us.  We will reach out directly to you and look forward to speaking with you. Thanks again!


JB
James B.
Chocowinity, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2018 Category: Service
Great Service
I've had my car for about a year now and haven't not had any issues with the service department. I've never had to wait longer than an hour for my car to be serviced (regular maintenance) and the employees of this department has always been patient with answering any questions or concerns I have regarding my vehicle. I also never had to wait longer than a week when scheduling appointments. I've had nothing but a wonderful experience with this dealership. Will definitely be sticking with them for further service and any new future car purchases I may make.
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 01/18/2018

James, we greatly appreciate your recommendation of our dealership. Your positive review means a lot to us and we’re happy we have provided a wonderful experience.  We look forward to seeing you again soon!


Verified Customer
Greenville, NC
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2018 Category: Service
It was ok
Online appointments doesn't work even if you get a confirmation number.
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 01/16/2018

Sir, thank you for taking the time to bring this to our attention. Customer service is one of our top priorities. We will investigate our appointment system process and get back to you.  We do appreciate your business and your feedback.  Have a great day!


Verified Customer
Winterville, NC
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/26/2017 Category: Service
Miscommunication
Don't purchase the driver plus program. Not worth it.
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 12/27/2017

Good morning!  Please give us a call at (252) 756-1135 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. We will work hard to ensure your satisfaction.  Take care!


PG
Patricia G.
Greenville, NC
2016 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/08/2017 Category: Service
DO BETTER
when I BRING CAR IN FOR SERVICE IT WOULD BE NICE TO HAVE THING FIX THE FIRST TIME OR TOLD WHY NOT. YOU SHOULD NOT HAVE TO KEEP COMING BACK FOR THE SAME THING.
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 12/08/2017

We agree, Patricia, and we apologize for not getting it right the first time around.  We have tried to reach out to you several times without success.  Won't you please give us the chance to make it right?  We appreciate your review and more importantly, your feedback.  Thank you so much!


Verified Customer
Greenville, NC
2005 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/27/2017 Category: Service
Service
Acceptable service
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 11/28/2017

Thanks for the high rating.  If you have any recommendations for us, please let us know.  We appreciate your business and always want to make sure we are doing our best for our loyal customers.  Thank you again, and take care!


Verified Customer
Washington, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/03/2017 Category: Service
Average
Fine overall
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 11/06/2017

Please accept our most sincere apology for the inconvenience you experienced with our shuttle.  We know your time is valuable.  Our service manager would like to reach out personally to see how we might make this right for you and to prevent this from happening again.  We appreciate your feedback.  Thank you for reaching out to us.


Verified Customer
Wilson, NC
2013 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/02/2017 Category: Service
Failed to correct the original problem!
Not a Happy Customer!
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 11/02/2017

We apologize for your experiences and value you as a customer.  One of our managers will be reaching out to you to see how we might resolve your concerns.  Thank you for letting us know.


KH
Kevin H.
Winterville, NC
2010 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2017 Category: Service
Matt did a great job!
Matt was very helpful and expressed his concern over the time it was taking to get my vehicle repaired. Length of time to get an appointment is another story.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/20/2017 Category: Service
poor service time and long time to get an appointment
Took 3 days to get work done that should have been one. I have made appointments twice and one took almost two weeks to get in and the other a week. Thankfully my car was still able to be driven with the type of service that was needed.
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 10/23/2017

Kevin, we hear you and we apologize for the inconvenience to you. We know your time is valuable.  Our service manager Neal Williams will reach out to you directly to see how we might improve.  Thank you for the feedback, we do appreciate your business.


Verified Customer
Grimesland, NC
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/11/2017 Category: Service
Great Service Guys, but High Prices
The service team was filled with great staff, however, the prices are super expensive and the courtesy drivers are not dependable. So if you need to be somewhere on time, get your own ride and be prepared to break the bank for your maintenance!
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 10/11/2017

Good afternoon. You bring up some valid points, thank you for sharing.  We would like to reach out to you to see how we might resolve your concerns.  Our mission is to continually improve and your feedback can help us do just that.  Thanks for your time, we know it is valuable.


Verified Customer
New Bern, NC
2005 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/26/2017 Category: Service
You Can Have Reasons or You Can Have Results
The vehicle was dropped off for a/c repair at 8:15 on Thursday. I incurred the expense of a rental car due to the car not being repaired on Thursday. At 4 p.m. on Friday, I went to the service department to get a straight answer after several excuses as to why my vehicle was not ready. I was told that this had been a "nightmare". I was given several weak suggestions of continuing to pay for a rental over the weekend, have the car put back together and come back on Saturday, or schedule another time. Finally, a miracle happened and the car was fixed after it was apparent I was not going away.
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 09/27/2017

Dear sir, we sincerely apologize and recognize your frustration with your recent service experience. We would love the opportunity to make things right for you and will reach out to you directly.  We do appreciate your taking the time to share your feedback with us. 


Verified Customer
Greenville, NC
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/14/2017 Category: Service
Mediocre Customer Service
Always difficult to schedule an appointment and lady that answers the phone never directs me to the right place. Not worth the hassle of calling multiple times.
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 09/15/2017

We apologize for any difficulty you may have had in scheduling your appointment.  Thank you for letting us know. Many customers enjoy the simplicily of online scheduling, which you can even do from your phone.  Once you register, the app remembers you.  Try registering at https://www.hyundaiusa.com/myhyundai and enjoy the many other benefits of using this tool.  As always, we want you to know we appreciate your business and hope to see you again soon in our service lane.  Thank you for the review.