Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

1537 Reviews

ReScore Reviews™ (42)

ReScore
Overall Rating 4.69048/5Overall Rating 4.69048/5Overall Rating 4.69048/5Overall Rating 4.69048/5rating 4.69048
Original
Overall Rating 2.42857/5Overall Rating 2.42857/5rating 2.42857rating 2.42857rating 2.42857
96% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


DD
Donna D.
Tarboro, NC
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Service
car
people are friendly, I have received a call and will take it in again

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/10/2019 Category: Service
car problem
item not repaired
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 08/12/2019

Donna, we are sorry that you are not satisfied with your visit and the concern you had is still present.  We will reach out to you directly to resolve this.  Thank you for letting us know.


Verified Customer
Greenville, NC
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Top notch
Love the staff at Pecheles. I’ve been there a few times for service. Always satisfied, if I wasn’t, they did all they could do to resolve the issue. Highly recommend and the service staff is hilarious.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/19/2019 Category: Service
Better than 3
Only gave a three star because my car is still doing what it was doing when I brought it there to get fixed. However, they are a great place to take your car to! Great staff
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 07/22/2019

Thank you for your positive feedback.  We are very sorry that you still have this concern about your vehicle.  We will reach out to see if there is anything more we can do.  Have a great day!


Verified Customer
Raleigh, NC
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Follow up Review
Issues resolved.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/27/2018 Category: Service
Maintenance
Mediocrity
Dawn K. from Joe Pecheles Hyundai responded on 09/27/2018

Please contact us at (252) 756-1135 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.

Dawn Kortze
Customer Service Representative
252-756-1135

Verified Customer
Greenville, NC
2013 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018 Category: Service
Satisfactory follow-up
Service advisor called several times as follow up.

Overall Rating 1/5rating 1rating 1rating 1rating 1
09/10/2018 Category: Service
Stunned at how little they care about customers
Hyundai and pecheles both acknowledge that my car has a mechanical issue and refuses to fix it. the manager and technicians all agree that there is a issue in the engine, yet my car is considered, “operating normally”. Even when the car was under factory warranty, they refused to fix my car. Under my extended warranty, they refused to fix my car. I suppose they can rest comfortably knowing that I have a car that is not fixed, that will one day break down for certain ...and I’m still making payments. Awesome .
Dawn K. from Joe Pecheles Hyundai responded on 09/11/2018

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (252) 756-1135. We look forward to hearing from you.

Dawn Kortze
Customer Service Representative
252-756-1135

Verified Customer
Kinston, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Work on my Hyundai Sonata
I give Pecheles Hyundai a five in their efforts to reach out to their customers to make sure that their customers are satisfied.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/01/2018 Category: Service
Work on my Hyundai Sonata
My service is so much different than when I first bought my car. Everyone was very nice and cooperative, but it seems after your car gets older, all of that goes away. So sad...
Dawn K. from Joe Pecheles Hyundai responded on 08/01/2018

It sounds like your visit here at Joe Pecheles did not live up to our expectations—which is not what we like to hear.  Rest assured we pride ourselves on delivering the best quality automotive care —and direct, honest feedback from our clients like you is imperative in helping us do that. I have spoken to our service manager an he will be reaching out to you soon.  

Dawn Kortze
Customer Service Representative
252-756-1135

Verified Customer
Greenville, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
issue resolved
Service manager contacted me personally to discuss my concerns which were not about the employees but more so with their system. I appreciate his willingness to reach out

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/10/2018 Category: Service
online scheduling fail
Website is incorrect
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 07/11/2018

Good morning.  It sounds like your visit did not live up to our expectations—which is not what we like to hear. Rest assured we pride ourselves on delivering the best quality automotive care —and direct, honest feedback from our clients like you is imperative in helping us do that.  We value your input and your business so we will reach out to you directly to see how we might make it right.  Thank you!


Verified Customer
Grimesland, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Sonata
Neil and Matt are two very professional young men, they seem to care about the people they help, they are friendly and very nice, they make the waiting bearable. I have met ( I think his name was Keith ) he was helpful to. Your customers are very fortunate to have them to assist us .

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/22/2018 Category: Service
Mrs
Usually we've had great service and communication, I don't know what happen this time
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 06/22/2018

Good afternoon and thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to learn that you had anything less than a stellar experience with us.  Please accept our apology and we will reach out to you directly to try and make things right.  Thanks again!


HG
Harold G.
Greenville, NC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Never too late to do the right thing...
Special thanks to the service department staff for contacting me and making me feel valued and part of the team when it comes to my car. Validating my concerns and feelings was the first step but not the only step Neil and the service team provided in making things right. Taking ownership was important but explaining the domino effect of the service calls despite creating open spots was also helpful. Additionally, although it was just an oil change initially, they in fact did much more than that. They ran full checks of the entire car and did typical maintenance for the tires. Thanks again team for being awesome!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/01/2018 Category: Service
Opportunity for Improvement...
As always your staff are super friendly and informative which definitely always helps ease my concerns about the care of my vehicle. Timeliness however could be improved as my 1430 appointment for a routine oil change resulted in a 90 minute job. Things happen of course and yes the car probably needs to cool down but perhaps creating an intermittent open spot to reduce an domino effect when issues occur will help prevent this as well as decrease stress of all involved including your staff. Thanks for the car wash to help ease the stress!
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 06/01/2018

Harold, your satisfaction means a lot to us so we truly appreciate receiving your feedback. Thanks so much! Our service manager will be reaching out to you directly to discuss your recommendations.  Have a great day!


Verified Customer
Greenville, NC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
All around a great experience
:)

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/09/2018 Category: Service
Very Friendly, Very fast!
It was an all around good place to take my car for maintenance. However, the three stars are because I was told my car needed an unexpected fix along with what it was originally going in for and then I received an attitude when I came back for my maintenance and I had gotten service for the other thing elsewhere because it was LOADS cheaper.
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 05/09/2018

Hello. We're sorry if there was any confusion about any recommended services, and we value your input.  We will reach out to you directly so that we can clear up any misunderstandings.  Customer satisfaction is very important to us and we appreciate your business.  Thank you so much!


DE
Debra E.
Tarboro, NC
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/16/2018 Category: Service
C
Spoke with Doug made me feel better on what happen

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/16/2018 Category: Service
Debra
If u make an appt don't make me,wait an hour and take other people ahead of me
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 03/16/2018

Debra, it sounds like your visit here at Joe Pecheles Hyundai did not live up to our expectations.  Please accept our most sincere apology. Rest assured we pride ourselves on delivering the best quality automotive care —and we know that your time is important!  Our service manager will reach out to you directly.  Thank you for your feedback.

Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 03/23/2018

Debra, thank you for speaking with us.  We appreciate your business.  Have a great weekend!


TL
Timothy L.
Littleton, NC
2017 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/06/2018 Category: Service
MAKING GOOD ON A MISTAKE
After having a bad service experience the GM contacted me personally to apologize for the mistake and also offered to compensate me for my time and the service mistake. I believe they genuinely want to keep me as a satisfied customer. I will definitely give them the chance to show me their service is as good as their sales.

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/06/2018 Category: Service
MARK YOUR TIRES WHEN GETTING A FREE ROTATION
POOR SERVICE
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 03/07/2018

Timothy, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. We have also received feedback from your wife, and our general manager has reached out to you both regarding this matter. We will continue to reach out to you directly so that we may resolve your concerns. Thank you and have a great day.

Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 03/13/2018

Timothy, we greatly apologize for the incident you described and the way it was handled initially. Our GM Doug Batchelor indicated that he has reached out to you to resolve.  It is very important to us that we have resolved your concerns to your complete satisfaction. We would greatly appreciate your taking the time to re-score us based on this.  If you have any questions, please DO let us know.  Thank you again.


Verified Customer
Washington, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/28/2018 Category: Service
Follow up regarding concerns
The service manager contacted me to follow up regarding my concerns. Neal has always been helpful during previous visits. I have better feelings after talking with him. I appreciate him reaching out.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/28/2018 Category: Service
Poor customer service
Took too long to complete the repair on my vehicle.
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 03/01/2018

Good morning!  Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. We will reach out to you directly to see how we may resolve your concerns.  Thanks again!

Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 03/05/2018

Thank you for speaking with us about your concerns.  We appreciate your business!  Have a great day!


Verified Customer
Chocowinity, NC
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2018 Category: Service
Quick responsiveness to care.
The team at Pecheles Honda did an excellent job working with me due to a concern. They met with me and we took a brief trip in my car to test the noise problems that was affecting the vehicle. This was very helpful as we drove in several difficult traffic situations and were able to identify the problem and worked through the problem with clear results. The team was responsive and provided me with a detailed discussion and recommendations should future problems arise. Throughout our experience with Pecheles Hyundai they have been of great help with both of our Hyundais. Their service has been excellent and responsive.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/16/2018 Category: Service
Easy in and out
They work with your schedule to get you an open time when needed. Front desk people do a great job of discussing issues and findings to me when I am there. they are very response to immediate or rushed need for services. This level of assistance is rare in this industry.
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 02/16/2018

Thank you for the great feedback.  It sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. We sincerely value your business and we will reach out to you directly just to make sure we haven't missed anything.  Thanks again, and have a great weekend!


Verified Customer
Winterville, NC
2005 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018 Category: Service
Excellent follow-up
The service department staff responded to my comments promptly and took care of the issue.
Good to know that they are serious about listening to costumers’ voice.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/10/2018 Category: Service
Managers need to be more caring and detail-oriented...
...
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 01/10/2018

Hello!  Customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve.  We would very much like the opportunity to speak with you.  We will reach out to you directly.  Thank you for your feedback, we value your opinion.


KH
Kevin H.
Winterville, NC
2010 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2017 Category: Service
Matt did a great job!
Matt was very helpful and expressed his concern over the time it was taking to get my vehicle repaired. Length of time to get an appointment is another story.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/20/2017 Category: Service
poor service time and long time to get an appointment
Took 3 days to get work done that should have been one. I have made appointments twice and one took almost two weeks to get in and the other a week. Thankfully my car was still able to be driven with the type of service that was needed.
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 10/23/2017

Kevin, we hear you and we apologize for the inconvenience to you. We know your time is valuable.  Our service manager Neal Williams will reach out to you directly to see how we might improve.  Thank you for the feedback, we do appreciate your business.


PB
Phylicia B.
Grifton, NC
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2017 Category: Service

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/06/2017 Category: Service
Great service
Looked at my car quickly and were very thorough
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 07/06/2017

Thank you for sharing your feedback with our service manager, Neal.

German L. from Joe Pecheles Hyundai responded on 07/13/2017

Phylicia, we are glad to know we were able to get your concerns addressed! Thank you for speaking with us about the problem and for being our customer! We look forward to servicing your vehicle again in the future.


Verified Customer
Greenville, NC
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2017 Category: Service
The service was great
Service department always does a wonderful job

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/30/2017 Category: Service
This dealership sucks
Don't trust them they lie about everything.
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 06/30/2017

We are so sorry that you feel this way.  When we followed up  with you on 6/27 after your service visit there was no mention of any concerns.  Your satisfaction is very important to us.  We have tried to reach out to you by phone and by text and have been unsuccessful.  Please contact me at 252-756-1135 so that we may help resolve your concerns.  Thank you so much.

Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 06/30/2017

Thank you for speaking with Neal our service manager.  I would like to speak with you, too, regarding the sales concern. 


WP
William P.
Blounts Creek, NC
2015 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2017 Category: Service
addresses concerns quickly
The service manager was quick (next day) to contact me and resolve issue. I will use them again and will recommend their service dept.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/14/2017 Category: Service
Does not give prices up ftont.
Was told needed ac cabin filter changed but did volunteer info on cost till job was done. $39.99 for a simple filter!!!
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 06/15/2017

William, we are so sorry for any confusion.  Our service manager Neal Williams will reach out to you to discuss further.  Thank you for being our customer.

German L. from Joe Pecheles Hyundai responded on 06/15/2017

William, thank you for the rescore and for being our customer! We look forward to servicing you next time.


MM
Marita M.
Greenville, NC
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2017 Category: Service
Attention from Service Manager
I received a phone call from the service mgr after I rated the service dept 3 stars and cited concerns. I do feel that the mgr listened to my concerns and spent time explaining their philosophy to me. I'll see in the future if my experience with them changes the next time I bring in my car.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/23/2017 Category: Service
Unnecessary pressure
Felt pressure from service mgr to have additional work done at an exorbitant price. Was warned that not having work done by dealership could negate my car's warranty. Did not appreciate this tactic. Would not recommend the service dept to a friend once free maintenance is completed.
Laura L P., Customer Relations Director from Joe Pecheles Hyundai responded on 05/24/2017

Dear Ms. McCarty, thank you for your feedback and for speaking with our service manager about these concerns.  We will be sure to use your feedback as a training opportunity with our staff.  We appreciate your business.


WM
William M.
Chocowinity, NC
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2017 Category: Service
Unhappy customer now a happy customer
A lack of parts issue has been addressed to what will be the satisfaction of service customers as well. Pecheles Hyundai has shortening the inventory turn time thus going a long way toward having parts in inventory when they are needed.

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/28/2017 Category: Service
Unhappy customer
See comments
German L. from Joe Pecheles Hyundai responded on 04/28/2017

William, we appreciate your feedback. It is our goal that every customer leaves satisfied and we regret to hear that you did not. Our Service Manager, Neal Williams would like the opportunity to try and restore your confidence back in our dealership. He will be reaching out to you today. We value your business and look forward to speaking with you.

German L. from Joe Pecheles Hyundai responded on 05/10/2017

William, thank you for the great re-score. We are thrilled that we were able to get your issue resolved and appreciate you being our customer. Please let us know if we can be of any further assistance to you. We look forward to serving you again in the future.