Overview

Overall Rating 4.09/5Overall Rating 4.09/5Overall Rating 4.09/5Overall Rating 4.09/5rating 4.09

1978 Reviews

ReScore Reviews™ (32)

ReScore
Overall Rating 4.1562528/5Overall Rating 4.1562528/5Overall Rating 4.1562528/5Overall Rating 4.1562528/5rating 4.1562528
Original
Overall Rating 2.15625/5Overall Rating 2.15625/5rating 2.15625rating 2.15625rating 2.15625
77% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


CS
Catherine S.
Raleigh, NC
2014 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019 Category: Service
response to request
consistency.
JAMIE B H. from Southern States Hyundai responded on 07/23/2019

Thank YOU!!!

--Jamie


FW
Frances W.
Fuquay Varina, NC
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Service Visit
3 hazard lights were lit on my dash - never a good sign. Took car into dealer and was fixed in about an hour and half (there were several cars ahead of me). Best news of all - it was a sensor and covered under power train warranty. Very professional staff and although a wait - plenty of water, WiFi and TV.
JAMIE B H. from Southern States Hyundai responded on 07/19/2019

Thank YOU!!!

--Jamie


Verified Customer
Raleigh, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Representative was very friendly and courteous
Rep Ryan Was friendly, courteous, really attempting to please.
JAMIE B H. from Southern States Hyundai responded on 07/19/2019

Thank YOU!!!!!

--Jamie


LC
Lori C.
Garner, NC
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2019 Category: Service
Quick turn around time.
Had a small issue when trying to use my Southern States coupons, but once that was cleared up, the service was excellent.
JAMIE B H. from Southern States Hyundai responded on 07/19/2019

Thank you for your business and the review!

--Jamie


AB
Annie B.
Kittrell, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/17/2019 Category: Service
The facilities are clean and comfortable, the staff is friendly and comfortable, but the prices are too high. I didn't expect a 2.5 hour wait time with an appointment.
Overall 3.
JAMIE B H. from Southern States Hyundai responded on 07/19/2019

One of our staff will be reaching out shortly.

--Jamie


CS
Charles S.
Raleigh, NC
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Very good service-thanks!
Diagnosed and successfully repaired failed wheel bearing quickly..vehicle rides much better now, thanks.
DECODA K P. from Southern States Hyundai responded on 07/17/2019

Thank you very much for your review, we appreciate your feedback. Looking forward to seeing you on the next visit.

-Decoda P.


Verified Customer
Raleigh, NC
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Et staff and servicexcellan
Facility is clean and has a comfortable waiting room while service is done. Very friendly and helpful staff. Fast efficient service.
DECODA K P. from Southern States Hyundai responded on 07/17/2019

Thank you very much for your review, we appreciate your feedback. Looking forward to seeing you on the next visit.

-Decoda P.


CB
Crystal B.
Raleigh, NC
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019 Category: Service
Quick oil change
I was in and out
JAMIE B H. from Southern States Hyundai responded on 07/13/2019

Thank YOU!!!!!


--Jamie


JM
Joyce M.
Raleigh, NC
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Service review
This was a recall service visit.....got in before my appointment time and out within the hour. Great customer service.
DECODA K P. from Southern States Hyundai responded on 07/12/2019

Thank you very much for your review, we appreciate your feedback. Looking forward to seeing you on the next visit.

-Decoda P.


DH
David H.
Raleigh, NC
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Excellent service
Southern States Hyundai did a great job servicing my car.
DECODA K P. from Southern States Hyundai responded on 07/12/2019

Thank you very much for your review, we appreciate your feedback. Looking forward to seeing you on the next visit.

-Decoda P.


Verified Customer
Raleigh, NC
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2019 Category: Service
water, please
It wouldn't hurt to throw some water on the car before you hand the keys back to the customer. It's a nice touch. I was a bit disappointed. You could have given the car a two-minute hose down. Acura dealerships do it all the time. I'm just sayin'...
JAMIE B H. from Southern States Hyundai responded on 07/11/2019

Feedback noted Thanks!!

--Jamie


Verified Customer
Corolla, NC
2012 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Positive and capable employees
always well served
DECODA K P. from Southern States Hyundai responded on 07/12/2019

Thank you very much for your review, we appreciate your feedback. Looking forward to seeing you on the next visit.

-Decoda P.


AK
Annette K.
Wake Forest, NC
2013 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2019 Category: Service
Four stars
Decoda was awesome to work with!
DECODA K P. from Southern States Hyundai responded on 07/09/2019

Thank you very much for your review, we appreciate your feedback. We will continue to strive for 5!

-Decoda P. 


Verified Customer
Efland, NC
2017 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/08/2019 Category: Service
reliable service department
Overall the service was good in all aspects. The only downside is that for a recall visit I had to return another day after they ordered a part for that recall. They should have recall parts available for the first visit instead of inconveniencing me in time and distance to come back. (I come to this dealer because I like and trust them but I have three others closer to my house.) The service counter folks and the technicians otherwise do a fine job.
DECODA K P. from Southern States Hyundai responded on 07/08/2019

Thank you very much for your review, we appreciate your feedback. We will continue to strive for 5!

-Decoda P. 


QR
Quince R.
Raleigh, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2019 Category: Service
Starter issues
Just needed to replace OEM battery with a Hyundai battery to solve problem. Technician explained the issue and resolution.
DECODA K P. from Southern States Hyundai responded on 07/08/2019

Thank you very much for your review, we appreciate your feedback. We will continue to strive for 5!

-Decoda P. 


AD
Alexander D.
Raleigh, NC
2009 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Happy Customer!
I made an appointment and brought in my 2009 Hyundai Accent because the check engine light was on. It was a wonderful experience. Service is great and efficient. Treated me great considering I brought in a 2009 for service. I needed a ride home no problem. I believe it had to be within 5 miles, which is was, but I had a feeling if it was over 5 they would have given me a ride anyways. I got a phone call to ask if to go ahead with service. I said yes. Engine light off and for a fair and reasonable price. I did my research. The valve purge needed to be replaced. They didn't try to up-sell me or anything like that. I will be going back here for service from now on.
DECODA K P. from Southern States Hyundai responded on 07/05/2019

Thank you very much for your review, we appreciate your feedback. Looking forward to seeing you on the next visit.

-Decoda P.


PD
Phillip D.
Raleigh, NC
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
a five star
everyone is nice and happy a five star rating
DECODA K P. from Southern States Hyundai responded on 07/04/2019

Thank you very much for your review, we appreciate your feedback. Looking forward to seeing you on the next visit.

-Decoda P.


Verified Customer
Smithfield, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Fast and accurate service
I was there for a Ecu computer recall and was out in less than an hour which is good considering I was not a previous customer. I am not sure if all their services are like that but if it is I would definitely recommend them.
DECODA K P. from Southern States Hyundai responded on 07/03/2019

Thank you very much for your review, we appreciate your feedback. Looking forward to seeing you on the next visit.

-Decoda P.


LB
Leandra B.
Morrisville, NC
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Great hours for service
Fast and thorough... when you have an appointment they are on time no waiting! They have extended hours in the service dept that helps tremendously for working people who can't get off to bring the car in or drop off!
DECODA K P. from Southern States Hyundai responded on 07/02/2019

Thank you very much for your review, we appreciate your feedback. Looking forward to seeing you on the next visit.

-Decoda P.


SS
Sean S.
Clayton, NC
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Great Service
Honest and courteous staff. In and out before the promised time.
DECODA K P. from Southern States Hyundai responded on 07/02/2019

Thank you very much for your review, we appreciate your feedback. Looking forward to seeing you on the next visit.

-Decoda P.