Overview

Overall Rating 4.09/5Overall Rating 4.09/5Overall Rating 4.09/5Overall Rating 4.09/5rating 4.09

2001 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.18182/5Overall Rating 4.18182/5Overall Rating 4.18182/5Overall Rating 4.18182/5rating 4.18182
Original
Overall Rating 2.15152/5Overall Rating 2.15152/5rating 2.15152rating 2.15152rating 2.15152
77% Would Recommend
100% Business Response
Latest Review about 22 hours ago

Reviews


Verified Customer
Willow Spring, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/13/2017 Category: Service
Recall service
Always a long wait even with an appointment

RH
Rosemary H.
Raleigh, NC
2012 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/11/2017 Category: Service
HORRIBLE customer service!!
They had my car for 2 days due to an issue with the TURBO WASTEGATE. I was told in the morning of the 2nd day, we will call you and let you know when your car will be ready. By 4:15, when i hadn't heard from any one, I began calling...... only to get a recording in the SERVICE that VOICEMAIL is FULL, then I kept calling -- the same thing KEPT happening, therefore, I called and ask for a MANAGER only to get HIS voicemail - I did leave a message that I was coming to get my car and I'll sit and wait if necessary. I'm currently looking for another car and I would NEVER purchase a care from Southern States due to the HORRIBLE customer service after the sale!!

AB
Alvin B.
Clayton, NC
2015 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/11/2017 Category: Service
Too long for a oil change.
Had an appointment and still took over 2 hours for an oil change.

LH
Lisa H.
Raleigh, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/10/2017 Category: Service
Will not be returning
I dropped my car off at the dealership at 8:45 am and It wasn't ready until 5 pm. Then not even a week later I had to return to have air put in my tires even though a tire rotation was supposed to be done. I genuinely think they just turned off all the sensors, Put a new sticker on the windshield and took my money. I'm very disappointed in how this service trip went

BH
Brooks H.
Wake Forest, NC
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2017
Want to trade my car to avoid this service dept.
If you have to deal with this service dept, my god have mercy on your soul. I have been leaving messages to schedule a service for two weeks without a return call. They never called me when they ordered a part for me back in December. Then said they ordered it 2 weeks ago... I call today and can't get anybody in service so actually contacted the parts dept to find out the part wasn't ordered. I ordered my own freaking part through their parts dept and still can't even reach anyone to schedule a service to have it fixed. One time I took my car and left it all day for an oil change only to pick it up at the end of the day without any work being performed. I wish I could say it is a one time deal, but I have problems with the service department every. Single. Time.

LW
Lewis W.
Raleigh, NC
2011 Hyundai Genesis Co
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2017 Category: Service
No customer service
Very disappointed customer service was beyond poor. They used to be the best around. I am not sure what happened.

Verified Customer
Raleigh, NC
2012 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/04/2017 Category: Service
Untrustworthy
The recall repairs were done quickly. The mechanic recommended 2 other repairs that were not needed. I declined the work. I no longer trust this service department to be honest.

Verified Customer
2016 Hyundai Accent
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/03/2017 Category: Service
Not timely
Took nearly 3 hours to complete a simple oil change, and I had an appointment, 2nd in line. If it weren't for the fact that I have to service my car there to keep the warranty, I wouldn't be back.

Verified Customer
Raleigh, NC
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/02/2017 Category: Service
Discouraging Experience
Poor experience with my first service. One of the big things that sold my wife and I on our Santa Fe was the great warranty. The service did not live up the what we were promised or what we expected. Car was ready over 1.5 hours late and very unprofessional environment.

SW
Steven W.
2015 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/02/2017 Category: Service
not worth the wait...and wait...and wait
See previously explained details

MB
Micahan B.
Raleigh, NC
2017 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/31/2017 Category: Service
Thoroughly disappointing
This was my first time at your service location and it was the worst experience I've ever had at a dealership. I came in for the 3,000 mile manufacturer's service (oil change) and state inspection done on my 2017 Hyundai Tucson. I had an 8am appointment that was made weeks in advance. I chose 8 am because typically these services (in my experience) only take about an hour and I was trying to limit the amount of time I'd be missing from work. When I checked in the lady at the kiosk said she would need to call the warranty phone number to get an approval number, so the amount quoted would change once the warranty was factored in. Due to the Hyundai service center being under construction, I sat in the Subaru service center. Several groups of Subaru owners getting their cars serviced came and went. Around 10:15 a.m. I went to check on the progress, as at this point I'd had to call into work to explain to them why I was about to miss an important 10:30 meeting. I was told by the woman at the counter that it would take about 30 more minutes at that point. It was over an hour from that point before my vehicle was ready around 11:30 a.m. When I went to pay the bill the woman told me the original amount. I asked about the warranty. Turns out during the nearly 3 and a half hours they were working on my car that she had not called to get the warranty approval number. At that point, I had already missed several hours of work and was in a hurry to get back (so as not to miss any more meetings), so I told her to just run my card for the full amount because I simply didn't have the time to wait around any longer. The woman made a lame attempt to justify my ridiculously long wait by saying that they are very thorough in the work they do. I later read in online reviews that this is what they tell everyone in the many complaints people have voiced about their extreme and completely unjustified lack of timeliness. I will not be returning to Southern States Hyundai for any service again. The experience was horrible and the staff didn't seem to care about satisfying (or even updating) customers. This is the first time an oil change and state inspection have ever taken nearly three and a half hours for me and it will be the last. Then to have to pay for it after being told it would partially be covered was just a slap in the face. After reading reviews on their service site, I saw that this was not just a bad experience for me, lots of people have expressed similar situations. While they do all have responses from the dealership, they are unapologetic and curt. As someone who worked in the service industry for years, I was appalled by the company's responses and lack of concern. I love my Hyundai but I definitely regret buying it from this dealership. My wife bought a Hyundai a couple of months prior from Johnson Hyundai in Cary and I will be going there for future service. This was, by far, the worst dealership service experience I have ever had and the only one where no attempt was made to make things right.

JA
Jennifer A.
Clayton, NC
2016 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/26/2017 Category: Service
Service Department Brings Southern States Credibility Down
The Hyundai service department at Southern States Hyundai is SEVERLY lacking.

Here are my beefs:

1. No loaner cars available. Most other dealerships will give you a loaner if you need to drop your car off for maintenance and need a vehicle to get around with. I was given some excuse about no loaners being available because they all pretty much have screwed up engines and that they all need to have engine blocks replaced and there has been no time for the service department to do that given their busy schedule with servicing peoples cars which is top priority over the loaners. HUH?! On the flip side of this, the website indicates that "shuttle service" is available to take you somewhere within a certain radius while you are having maintenance done, but it is only "outbound". What the hell is that? If you shuttle me somewhere and drop me off, how am I expected to get back to the dealership when my car is finished?!

2. What is the point of making an appointment? An oil change, tire rotation and routine maintenance check takes over 2+ hours to perform, because even though my appointment is for 10AM, there are 3 other cars ahead of me and it's going to take at least an hour before they even get to my car. Not acceptable. But since I have no other ride, I pretty much have to wait in tiny waiting room which right now houses both Mazda and Hyundai service customers because the Hyundai sales floor and service waiting room have been under renovations FOREVER. The only reason I don't take my car to Jiffy Lube was because I tried to go to Jiffy Lube the first time I had an oil change and there was an issue of them not having the proper oil filter because my car was so "new". Because I didn't want to deal with them after that day, I figured driving 25 miles out of my way to the dealership would be worth it to have my car worked on by certified Hyundai mechanics. What a mistake.

3. Did you actually do the work that I paid for? I would like to keep my car working in pristine condition as long as possible as it ages. Your website mentions a 22,500 mile service check which I elected to have done. I have no idea how much this would cost me though. However, when I got to the dealership the rep advised me that it's not really necessary due to the age of my car (it's only been just over a year since I bought it) and since there are no physical problems I've mentioned about the car, that certain checks right now are not necessary. While I do appreciate him being honest and trying to save me money, I don't understand then what exactly did they do. My car needed an oil change and tire rotation. I assume the oil change was done only. Even though I paid for a tire rotation, I feel that work wasn't actually done. My receipt says that my tires were also "filled to the recommended manufacturer specifications" however one of my tires is actually underweight, this per the tire pressure monitor on my cars dashboard. All other tires are 2-3 lbs over, where 1 tire is about 2-3lbs under. Unfortunately while I did check this before my appointment I could not recall which tire was the underweight one. It was definitely on the drivers side of the car, but I don't recall whether it was the front or rear tire anymore. Currently the rear tire is the underweight one. So, maybe the tire rotation was done, maybe not, but putting air in them was not even though claims of doing so are on my paperwork.

I really don't have time to deal with the service department taking 2+ hrs to work on my car when what I'm having done is pretty routine. Next time i'm in need of a simple oil change I think I will try Jiffy Lube again. Maybe give them another chance. I used to take an older vehicle to them and I'd be in and out within 35-45 min, so not too bad. Or if not them, maybe Midas or Just Tires or anywhere else that can do a quick oil change and tire rotation. I might only stick with your dealership in the future for sales, and maybe not even then. I love my Hyundai and would love another Hyundai in the future but based on this BS with the service department I might drive further to a different Hyundai dealer.

Verified Customer
Raleigh, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/26/2017 Category: Service
Poor service
Not timely, friendly and poor customer service all around.

Verified Customer
Wake Forest, NC
2013 Hyundai Genesis
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/26/2017 Category: Service
Service
Terrible service; calls never returned; operator is inept--fwd. to voice mails and no live person to talk to; service appointments are frequently incorrect; service not done that was asked to be done

FA
Fred A.
Durham, NC
2011 Hyundai Veracruz
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/24/2017 Category: Service
Service department is lacking
see attached complaint

Verified Customer
Wake Forest, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/24/2017 Category: Service
Very slow service
The service staff is fine and the service completely satisfactory. However, each time I visit the dealership the service takes inordinate amounts of time for routine maintenance despite having scheduled appointments and early arrival. Most recently I spent more than 2 and a half hours waiting for a check on a seat belt fastener in response to a recall and an oil change to also check on a potential recall situation. Both of these are routine and I can't imagine why it should take 2.5 hours for trained professionals to accomplish the task. The dealership simply does not prioritize the time of their customers.

SE
Sonja E.
Raleigh, NC
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/23/2017
ALMOST 4 MONTHS, STILL NO TAGS OR REGISTRATION!!
If I could give 0 stars I would!! This place is a joke. I bought a Hyundai Santa Fe Sport in April 2017, when buying the car I was asked if I wanted to purchase and receive the license plate and registration through the dealership. Thinking it would be more convient with my busy schedule, I paid the 88$ fee and was told all I needed to do was pay the taxes on the new car and bring them the receipt, showing proof of payment, and then they could move forward and send me my license plate and registration. Well, I paid my taxes, went back to the dealership to show them the receipt, was told BY THE MAN WHO SOLD ME THE CAR THAT THEY IN FACT DID NOT NEED THE RECIEPT, THAT IT WAS BEING TAKEN CARE OF AND WAS ASSURED THAT I WOULD RECEIVE MY PLATE AND REGISTRATION WITHIN A WEEK OR TWO AND TO GO HOME AND NOT WORRY. Well my 30 day temporary registration is well past expired, bad weather washed away all the numbers marked on my temporary license plate, MONTHS have gone by and I STILL don't have any idea when I'm supposed to get my L&R. I have called the dealership at least a hundred times in the past few months. In the beginning I was understanding of the situation, I just wanted answers. Every time I called or went in to the dealership I was told it had been mailed or that it was tied up with a third party and was assured I would have it in a week. Well I kept waiting, and the more I waited the less cooperative the dealership became. My calls were either not answered and sent to voicemail or I was transferred 5 times until I was put on hold for 40 minutes STILL with NO ANSWER! When I went in person I could never get a hold of the people I delt with in buying the car in the first place, they were always "with a customer" or "out". I waited over an hour one time, STILL NO ANSWERS. At this point I am beyond livid. Here it is almost the beginning of August and I STILL have no idea when I'll be able to get my L&R. I even tried going to the DMV and getting them myself, because I am essentially driving around without documentation of ownership, but was told BY THE DMV that the DEALERSHIP had not released the information that they needed to give me my L&R. Well a few weeks ago I was pulled over and given a ticket for not having valid/expired plates and now I have to appear in court before I can pay whatever fine they are going to charge me with. My lawyer needs my L&R to dismiss the charges by the 28th of July, which is in 5 DAYS, but I haven't heard anything new in months. I finally went in last week and told them that the next time I came into the dealership I would bring a lawyer and they told me, for the millionth time, that they had mailed it to my address. Well I have been checking for the past week and I still haven't received anything. I have contacted an attorney and will be moving forward with an action in the next week. If you are reading this DO NOT BUY FROM THESE PEOPLE, don't waist your time and energy. You'll lose years of your life on these people, save yourself the headache and buy from another dealership. I love my car, but it's not worth it.

Verified Customer
Raleigh, NC
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/20/2017 Category: Service
Very poor service
Customers are forced to make apps; customers then sit for hours with no update; no car. I won't return to Southern States Hyundai for any reason

MM
Michelle M.
Raleigh, NC
2013 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/18/2017 Category: Service
Service just OK this time
Please see previous comments

KG
Karim G.
Fuquay Varina, NC
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/18/2017
Terrible service department
I've been calling for two days straight and cannot get through to anyone to schedule an appointment. i've left voicemails and still no one has called me.