Overview

Overall Rating 4.09/5Overall Rating 4.09/5Overall Rating 4.09/5Overall Rating 4.09/5rating 4.09

1980 Reviews

ReScore Reviews™ (32)

ReScore
Overall Rating 4.1562528/5Overall Rating 4.1562528/5Overall Rating 4.1562528/5Overall Rating 4.1562528/5rating 4.1562528
Original
Overall Rating 2.15625/5Overall Rating 2.15625/5rating 2.15625rating 2.15625rating 2.15625
77% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


JP
Jason P.
Knightdale, NC
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019
Great Place
I regrettably made this post about Southern States. I am posting this reply to my post because sure critic does not allow me to take down this post. I am also posting that replied because I want to apologize for my post because its was false and misleading about Southern States, and was intended to interfere with Southern States business relationships with customers and potential customers employees and third-party partners and vendors. After working at Southern States for over eight years, I do know that their general manager and owner care greatly about their employees and customers continuously strive to keep their employees and customers happy. I would certainly recommend doing business with or working at Southern States.

LB
Linda B.
Raleigh, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Great Customer Service.
The customer service has greatly improved. I would definitely recommend a friend when in the pass, it would not had happen.
BRENT B. from Southern States Hyundai responded on 04/12/2019

Linda,

Thank you very much for allowing us to work for you and also for the excellent review. We look forward to working with you next time.

With Appreciation,
Brent B.


Verified Customer
Wake Forest, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Good service and knowledgeable staff.
My Hyundai needed several recall services. The staff was polite and the service was great!
BRENT B. from Southern States Hyundai responded on 04/10/2019

Thank you very much for allowing us to work for you and also for the excellent review. We look forward to working with you next time.

With Appreciation,
Brent B.


DG
Dan G.
Raleigh, NC
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
The people are great.
Service was fast and very professional. They listen to what you say, confirm they understood exactly what mean and provide answers.
JAMIE B H. from Southern States Hyundai responded on 04/03/2019

Thank You for your business and the review!!!

--Jamie


FY
F Y.
Durham, NC
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/26/2019
Very unprofessional desk staff- Mr. Ryan Zimmer - at hyundai service
We are regular customers for years. But recent experience with Mr. Ryan Zimmer desk staff was horrible. Our review IS zero (0) star
1) Yelled and Noticeably shaked his head and sighed when things do not go as he wanted to. (i.e., lack of communication skills); 2) made a fun of our last name which we have never experienced with other staff here

LB
Larry B.
Raleigh, NC
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
My New Hyundai
This dealership is honest and highly effective in satisfying its customers. Over decades of buying and leasing cars, this is the best experience I have ever had. I would put my faith in salesperson Elijah Sanders without any hesitation.
BRENT B. from Southern States Hyundai responded on 03/26/2019

Larry,

  Thank you so much for the kind words and thank you for the visit. We look forward to continuing to help with your vehicles needs. See you next time.

With Appreciation,
Brent B


SJ
Samuel J.
Zebulon, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/25/2019 Category: Service
No
Sj
BRENT B. from Southern States Hyundai responded on 03/26/2019

Samuel,

  I'm sorry you had an issue with your vehicle after the recall was completed. We will try our best to help resolve this issue. I will reach out to you to have a time set to bring the vehicle in to have a look at it. 

With Appreciation,
Brent Boothe


TG
Travis G.
Knightdale, NC
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2019
Warranty repair 2015 Hyundai Sonata
Had motor problems and got car towed in on Jan 20th of 2019. Motor was deemed bad and a few days later was told it would be covered under warranty which is nice. But here we are March 7th of 2019 and I just called in to get an update and all of the parts have not come in. Been renting a car since breakdown and really have no clue when car might be ready. I did talk to Hyundai and started a case number, just ready to have some finality. Please help me out. Have been told that Hyundai will reimburse my rental expenses, concerned about my car sitting for a prolonged amount of time.

DD
Danny D.
Raleigh, NC
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Work
Always do a good job . Very nice to me every time I go in for a service
Chris S. from Southern States Hyundai responded on 03/01/2019

Thank you so much for the kind words and choosing Southern States Hyundai. We look forward to seeing you next time.

Best Regards,
Chris Sandlin


Verified Customer
Raleigh, NC
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Great experience
I needed a complete 60k mile check. Called to make an appointment and was told to just bring the car in for an oil change and they will do the check at the same time, no appointment needed. That's what I did, I went after work, there was no wait. Everyone working was very friendly and informative. The waiting room was very clean and comfortable. I was given updates as to the progress and of any issues they were encountering. They broke down all costs for everything on the 60k check if I chose to have everything replaced or flushed etc. -Parts and labor broken down. As expected, I did need a couple of things done - timing belt, alignment, filters (I was shown the filter and it was very dirty) ect. I was in and out in less than 2 hours. Overall a great experience
Chris S. from Southern States Hyundai responded on 02/20/2019

Great Customer! We really appreciate you bringing your vehicle to Southern States Hyundai and look forward to seeing you next time.

Best Regards,
Chris Sandlin


Verified Customer
Raleigh, NC
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019 Category: Service
Recall Service Visit
My experience was very good on all levels. The customer service Representative was informative, explaining the service needed for my vehicle in detail.
Chris S. from Southern States Hyundai responded on 02/18/2019

Thank you so much bringing your vehicle to Southern States Hyundai and the review. We look forward to seeing you next time.

Best Regards,
Chris Sandlin


Verified Customer
Selma, NC
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Great Service
Every time I go to this dealer for service, I have had good experiences with each advisor that I worked with.
Chris S. from Southern States Hyundai responded on 02/05/2019

Great Customer!! Thank you so much for coming to Southern States Hyundai and the review. We look forward to seeing you next time.

Best Regards,
Chris Sandlin


WP
Walter P.
Raleigh, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Service
Their appreciation
So states has really started to get things together now. A while back their customer service was not too good. When called, you’d get voice mail & no return call. It’s really improved now
Chris S. from Southern States Hyundai responded on 01/30/2019

Thank you for the review and bringing your vehicle to Southern States Hyundai.

Best Regards,
Chris Sandlin


JC
John C.
Raleigh, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019 Category: Service
Southern States Hyundai
Loved this place a lot. Very great customer service. Will deal be back in the future.
Chris S. from Southern States Hyundai responded on 01/25/2019

Thank you so much for the review and choosing Southern States Hyundai. We look forward to seeing you next time.

Best Regards,
Chris Sandlin


JZ
Jose Z.
Raleigh, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Excellent service.
Very nice people, professional.
Chris S. from Southern States Hyundai responded on 01/18/2019

Thank you so much for choosing Southern States Hyundai and the review. We look forward to seeing you next time.

Best Regards,
Chris Sandlin


RH
Rob H.
Raleigh, NC
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/28/2018
Recall, from an obviously untrained staff
Went in for a recall on my 15 sonata, told it would take 1-1.5 hrs, took over 2.
The service guy did come to recommend some needed maint.
Mike said my engine and cabin filter needed changing, no they were done under 5 k miles sgo. Coolant flush, was low and contaminated,and best was that I only had 1-1.5 quarts of oil in my engine, so I asked if they drained it and measured the contents, since the dipstick only measures at most two quarts down, out of five in the crsnkcase. He said he would ask the "technician" he came back and said the sticker on the windshield said the oil needed to be changed at 35k and you have 58k, and he said the dipstick said I only have 1.5 quarts in the engine. The sticker was old and I needed a quart of oil, I always wait to put a full qt. In at a time. Got home put a qt. In checked filters, all good.
A little training on how to read a dipstick and check components properly, would go a long way. Guess the free recall needed other sales. Nice waiting room....
Chris S. from Southern States Hyundai responded on 12/28/2018

I sincerely apologize for your wait time and the recommendations. We will be reaching out to discuss this most recent service visit.

Best Regards,
Chris Sandlin


VW
Victor W.
Raleigh, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Honest people
Have had problems with my car, but the staff did whatever it took to pinpoint the problem.
Chris S. from Southern States Hyundai responded on 12/05/2018

Thank you so much for the review and bringing your vehicle to Southern States Hyundai. We look forward to seeing you on your next scheduled maintenance.

Best Regards,
Chris Sandlin


Verified Customer
Raleigh, NC
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
service department
Very courteous and knowledgeable
Chris S. from Southern States Hyundai responded on 11/30/2018

Thank you so much for the review and bringing your vehicle to Southern States Hyundai. We look forward to seeing you next time.

Best Regards,
Chris Sandlin


TW
Thomas W.
Willow Spring, NC
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/08/2018
Last visit for me
Went for a simple oil change and tire rotation. I got to 440 and then tire pressure warning light comes on, less than 28lb. of air in all but one tire. This was my first visit in my brand new car. If I didn't have another appointment I would have brought it back. Had to add air myself. Last visit for me.
Chris S. from Southern States Hyundai responded on 10/08/2018

I do apologize about your tire pressure light coming on after leaving here. When performing the tire rotation all tires should have been set to manufacturers specifications. We will be reaching out to discuss your most recent service visit.

Best Regards,
Chris Sandlin


DR
Donna R.
Garner, NC
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
exceptional service
We enjoy the people and the service.
Chris S. from Southern States Hyundai responded on 08/31/2018

Exceptional customer!! Thank you so much for the review and bringing your vehicle to Southern States Hyundai. We look forward to seeing you on your next scheduled maintenance.

Best Regards,
Chris Sandlin