Overview

Overall Rating 4.08/5Overall Rating 4.08/5Overall Rating 4.08/5Overall Rating 4.08/5rating 4.08

1964 Reviews

ReScore Reviews™ (32)

ReScore
Overall Rating 4.1562528/5Overall Rating 4.1562528/5Overall Rating 4.1562528/5Overall Rating 4.1562528/5rating 4.1562528
Original
Overall Rating 2.15625/5Overall Rating 2.15625/5rating 2.15625rating 2.15625rating 2.15625
76% Would Recommend
100% Business Response
Latest Review about 15 hours ago

Reviews


AB
Annie B.
Kittrell, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/17/2019 Category: Service
The facilities are clean and comfortable, the staff is friendly and comfortable, but the prices are too high. I didn't expect a 2.5 hour wait time with an appointment.
Overall 3.
JAMIE B H. from Southern States Hyundai responded on 07/19/2019

One of our staff will be reaching out shortly.

--Jamie


FY
F Y.
Durham, NC
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/26/2019
Very unprofessional desk staff- Mr. Ryan Zimmer - at hyundai service
We are regular customers for years. But recent experience with Mr. Ryan Zimmer desk staff was horrible. Our review IS zero (0) star
1) Yelled and Noticeably shaked his head and sighed when things do not go as he wanted to. (i.e., lack of communication skills); 2) made a fun of our last name which we have never experienced with other staff here

SJ
Samuel J.
Zebulon, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/25/2019 Category: Service
No
Sj
BRENT B. from Southern States Hyundai responded on 03/26/2019

Samuel,

  I'm sorry you had an issue with your vehicle after the recall was completed. We will try our best to help resolve this issue. I will reach out to you to have a time set to bring the vehicle in to have a look at it. 

With Appreciation,
Brent Boothe


TG
Travis G.
Knightdale, NC
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2019
Warranty repair 2015 Hyundai Sonata
Had motor problems and got car towed in on Jan 20th of 2019. Motor was deemed bad and a few days later was told it would be covered under warranty which is nice. But here we are March 7th of 2019 and I just called in to get an update and all of the parts have not come in. Been renting a car since breakdown and really have no clue when car might be ready. I did talk to Hyundai and started a case number, just ready to have some finality. Please help me out. Have been told that Hyundai will reimburse my rental expenses, concerned about my car sitting for a prolonged amount of time.

RH
Rob H.
Raleigh, NC
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/28/2018
Recall, from an obviously untrained staff
Went in for a recall on my 15 sonata, told it would take 1-1.5 hrs, took over 2.
The service guy did come to recommend some needed maint.
Mike said my engine and cabin filter needed changing, no they were done under 5 k miles sgo. Coolant flush, was low and contaminated,and best was that I only had 1-1.5 quarts of oil in my engine, so I asked if they drained it and measured the contents, since the dipstick only measures at most two quarts down, out of five in the crsnkcase. He said he would ask the "technician" he came back and said the sticker on the windshield said the oil needed to be changed at 35k and you have 58k, and he said the dipstick said I only have 1.5 quarts in the engine. The sticker was old and I needed a quart of oil, I always wait to put a full qt. In at a time. Got home put a qt. In checked filters, all good.
A little training on how to read a dipstick and check components properly, would go a long way. Guess the free recall needed other sales. Nice waiting room....
Chris S. from Southern States Hyundai responded on 12/28/2018

I sincerely apologize for your wait time and the recommendations. We will be reaching out to discuss this most recent service visit.

Best Regards,
Chris Sandlin


TW
Thomas W.
Willow Spring, NC
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/08/2018
Last visit for me
Went for a simple oil change and tire rotation. I got to 440 and then tire pressure warning light comes on, less than 28lb. of air in all but one tire. This was my first visit in my brand new car. If I didn't have another appointment I would have brought it back. Had to add air myself. Last visit for me.
Chris S. from Southern States Hyundai responded on 10/08/2018

I do apologize about your tire pressure light coming on after leaving here. When performing the tire rotation all tires should have been set to manufacturers specifications. We will be reaching out to discuss your most recent service visit.

Best Regards,
Chris Sandlin


JM
Jerry M.
Hickory, NC
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Very Poor Service Overall
I was lied to the very first time I took my car in , I was in 3 times before recalls were completed , last time while waiting to be picked up , 2 salesmen observed me looking at SUV’s and not one person walked outside to approach me .
Chris S. from Southern States Hyundai responded on 08/24/2018

I am sorry about your previous experience here but glad we were able to get your recalls taken care of.

Best Regards,
Chris Sandlin


NT
Nancy T.
Clayton, NC
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/18/2018 Category: Service
Disappointed
Service workers were not careful when working in interior of car and left oil stain on leather seat. My car in only six months old and now needs professional interior cleaning. Would not recommend this dealership if you want to keep your car in nice, clean condition.
Chris S. from Southern States Hyundai responded on 06/18/2018

I apologize for the stains in the seat. We always try to take every precaution to prevent anything like this happening. I have left a message and look forward to speaking with you to try and get this resolved.

Best Regards,
Chris Sandlin


DC
Dorris C.
Wake Forest, NC
2005 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/13/2018 Category: Service
Poor timing
Poor timing
Chris S. from Southern States Hyundai responded on 06/13/2018

I apologize for any inconvenience in the time it took to get your vehicle completed. I would love to speak with you regarding your last service visit.

Best Regards,
Chris Sandlin


Verified Customer
Louisburg, NC
2015 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/12/2018 Category: Service
Ball was dropped
If it wasn’t for the service manager this review would be a 1. 2.5 hrs for an oil change and tire rotation. I asked for my spark plugs to be changed too but that never happened.
Chris S. from Southern States Hyundai responded on 06/13/2018

Thank you so much for choosing Southern States Hyundai. I do apologize for the wait time and appreciate you taking the time to speak with me. We hope to see you for your next scheduled maintenance.

Best Regards,
Chris Sandlin


SG
Sharon G.
Raleigh, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/05/2018 Category: Service
Do It Right the First Time
My time is valuable. Please complete all service requested in first visit.
Chris S. from Southern States Hyundai responded on 06/06/2018

I do apologize for any inconvenience in having to bring your vehicle back. We always try to make sure every vehicle is serviced properly. We hope to exceed your expectations at your next service.

Best Regards,
Chris Sandlin


VS
Virginia S.
Smithfield, NC
2008 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
Comments
Make sure there is no dirt or grease on the driver's floor when done. It happened to me twice.
Chris S. from Southern States Hyundai responded on 05/18/2018

Thank you so much for choosing Southern States Hyundai. I would love to speak with you next time you come in for service and apologize for any stains on the drivers floor area.

Best Regards.
Chris Sandlin


PA
Philip A.
Raleigh, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Issue Resovled
After an oversight I received a call from Chris and he was very helpful in resolving the issue. Staff is very friendly and courteous.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/16/2018 Category: Service
Service Department is questionable
I took my vehicle in to get a recall cleared and also needed a rattling sound in my engine checked out. Getting the recall cleared was no an issue. As for the rattling sound in my engine, your mechanics performed a visual inspection and determined that the drive belt tensioner and bracket assembly needed to be replaced. When I was quoted a figure of $800 to have this fixed I decided it would be best to get a second opinion. I picked up my vehicle and paid the $125 diagnostic fee.

I then took my vehicle to a local mechanic to see if he could fix the problem at a reasonable price. After his inspection of the vehicle he was convinced the issue was the alternator and not the drive belt tensioner. He also called a local Hyundai dealer and was able to determine that tensioner issues on my vehicle were not very common. However, giving your mechanics benefit of the doubt he agreed to replace the tensioner first to see if that solved the problem; it did not. He was gracious enough to not charge me for that part and only charge me one hour of labor. He then replaced the alternator and it turns out that was the issue all along. Your mechanics did not even mention this in their write up.
Chris S. from Southern States Hyundai responded on 05/17/2018

I would love to speak with you regarding your most recent service visit and have left a message for you. We always make every effort to thoroughly diagnose every vehicle. I look forward to speaking with you.

Best Regards,
Chris Sandlin 


JF
Joseph F.
Raleigh, NC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
I like the service not the sales force
the service dept is very good cant say the same for your sales force
Chris S. from Southern States Hyundai responded on 05/10/2018

Thank you so much for choosing Southern States Hyundai!! We look forward to seeing you on your next scheduled maintenance.

Best Regards,
Chris Sandlin


TT
Tom T.
Raleigh, NC
2016 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/23/2018 Category: Service
x
already stated
JAMIE B H. from Southern States Hyundai responded on 04/24/2018

I am looking into this situation.

--Jamie


MA
Michael A.
Clayton, NC
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
they were very helpful in working with me to resolce the issue
I Spoke with Jamie and he was in every way how manager should be . He was very professional in his approach of the situation.

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/19/2018 Category: Service
damaged vehicle lying about it paying for service that wasn't done
No not until they at least fire the service manager as he treats customer's like trash.
JAMIE B H. from Southern States Hyundai responded on 04/19/2018

Our GM has responded to your complaint.

--Jamie Holcomb


Verified Customer
North Myrtle Beach, SC
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
fffffffffffffffff
fffffffffffffffffffffff
JAMIE B H. from Southern States Hyundai responded on 04/16/2018

Thank You!!

--Jamie


EJ
Earl J.
Garner, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/05/2018 Category: Service
Service was not completely done!
A3star
JAMIE B H. from Southern States Hyundai responded on 04/06/2018

I will look into the issue and call today!

--Jamie


Verified Customer
Raleigh, NC
2013 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/01/2018 Category: Service
Service review
Communication needs improvement. Someone needs to answer the phone when you call the Service line during hours.
JAMIE B H. from Southern States Hyundai responded on 04/02/2018

Feedback noted....


---Jamie


SC
Sandra C.
Roxboro, NC
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/22/2018 Category: Service
There has been lessened helpfullness through the years
My family and I have used this particular dealer for over ten years, but when I am in the market to buy another Hyundai, I will choose another dealer. Once when I brought my car in to have the oil changed and the tires rotated, one of the wheel locks was not replaced. When I came back and asked for another wheel lock I was told they could replace it with a lug nut but if I wanted another wheel lock I would have to pay $50.00 for an entire set. I said I didn't leave it off, they did, and I didn't think I should have to pay to have it replaced. The young man told me it would have to come out of their pay, and instead of ordering wheel locks for me he replaced it with a lug nut. It is difficult to schedule maintenance on line and I can no longer come in during the week for scheduled maintenance since I can't get a loaner to go to work and they said I work too far away to drop me off and pick me up, both services I used to enjoy at this dealer. I now must come on Saturdays and it is difficult to get an appointment in a timely manner. I have a prepaid maintenance plan, but if I didn't I would already be looking elsewhere to have my vehicle serviced.
JAMIE B H. from Southern States Hyundai responded on 03/23/2018

I called yesterday. I'm not really sure when the wheel lock situation took place, but I don't mind making it right. I'll try again today or you are welcome to call me.

--Jamie Holcomb
919-839-7372