Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

4032 Reviews

ReScore Reviews™ (66)

ReScore
Overall Rating 4.7878755/5Overall Rating 4.7878755/5Overall Rating 4.7878755/5Overall Rating 4.7878755/5rating 4.7878755
Original
Overall Rating 2.37879/5Overall Rating 2.37879/5rating 2.37879rating 2.37879rating 2.37879
96% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


Verified Customer
Albemarle, NC
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Good customer service
Satisfied
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 09/20/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

JJ
Jerel J.
Harrisburg, NC
2014 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Very Customer Friendly
Took care of all the recommended services without an appointment. Car was washed and back to me in a timely manner.
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 09/20/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord/ Genesis of Concord.

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

DS
Douglas S.
Salisbury, NC
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
All Good!
Brought car in with a problem; left without one. Service handled in an efficient manner.
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 09/19/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

BC
Barbara C.
Midland, NC
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
very satisfied
Always come home with satisfaction that all was taken care of.
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 09/19/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

Verified Customer
Concord, NC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
5 Stars
The moment I walked in the door they treated me with nothing but respect. This was my first time leasing a car so of course this was new to me I knew nothing about cars shout out to Alex for helping me with this process. Amazing customer service.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 09/18/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

JV
Jimmy V.
Harrisburg, NC
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
I will be back in the future.
Good people I can trust.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 09/18/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Concord, NC
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Servive
Good service.
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 09/17/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

MR
Mike R.
Harrisburg, NC
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
thumbs up
got us same day service.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 09/17/2019

responded on 09/16/2019
Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

ML
Michelle L.
Concord, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Always a Pleasure
Came in with a weird brake issue...Jeff in service saw me right away, and when it was clear they weren't going to be able to figure out what was wrong, he had already called for a rental before he even came and talked to me so that I didn't have to wait any longer! My rental was great and easy, and within a few days I had my car back and working better than ever! Jeff and the rest of the service team really do an outstanding job anytime I need anything taken care of with my Hyundai.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 09/17/2019

responded on 09/16/2019
Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

LV
Linda V.
Harrisburg, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Quick turn around
Had dead battery
Dealership replaced it immediately
Advised me of recall as well
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 09/17/2019

responded on 09/16/2019
Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Charlotte, NC
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Ok
...
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 09/16/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

JO
Jonathan O.
Charlotte, NC
2014 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2019 Category: Service
Quick service
Good work
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 09/16/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

AR
Alvin R.
Clemmons, NC
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2019 Category: Service
5
Thanks again for your help your team is great
Thanks again
Al, Lynn Rivens
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 09/16/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Concord, NC
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
The people
Kristopher is wonderful to work with, keeping me updated and and out the door quickly.
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 09/14/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

AL
April L.
Concord, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
My Advisor-Jeff
My advisor (Jeff) is always on top if things. He keep you inform of your service updates. Jeff is prompt and knows his job and he always goes above and beyond to satisfy the customer needs.
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 09/13/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord/ Genesis of Concord.

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

Verified Customer
Concord, NC
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Above and Beyond
The service team went above and beyond to work with my schedule, as well as to address all my concerns and issues that I had with my vehicle. A very friendly and professional team. But definitely come back again!
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 09/13/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord/ Genesis of Concord.

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

AD
Anthony D.
West Islip, NY
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
fast, courteous, professional service.
same as above
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 09/12/2019

Thanks for your 5 Star review today. 

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

Verified Customer
Charlotte, NC
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Service
Great service and very efficient.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 09/12/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

CP
Christina P.
Concord, NC
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Quick service
The service is quick and done right
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 09/12/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

CG
Chanay G.
Concord, NC
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Great customer service all around!
Each time I bring my vehicle in for service at Modern Hyundai Concord, I'm always greeted promptly. The staff is friendly and very knowledgable of their job; doing all that they can to take care of your vehicle and you. I've never had unsatisfactory service from Modern and would recommend them to anyone.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 09/12/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408