Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

1864 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 2.5714286/5Overall Rating 2.5714286/5rating 2.5714286rating 2.5714286rating 2.5714286
Original
Overall Rating 2.07143/5Overall Rating 2.07143/5rating 2.07143rating 2.07143rating 2.07143
95% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Burlington, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/26/2019 Category: Service
Poor communication
Terrible communication in the service department.
Gregory A C., Service Manager from Crenshaw Hyundai responded on 04/29/2019

I am very sorry about all of the problems you faced recently with your vehicle. Unfortunantly, this is not the only case where this has happened to customers. We are provided estimated dates of part arrivals daily, and recently they have been wrong or even worse, change from day to day. All we can do is provide our customers with the information we are given by Hyundai, and hope they can fulfill their orders. In more cases recently, they can not. As a representative for the brand, I wish I could make it better or have it go away all together. I will make sure I forward your concerns so hopefully you can get your full reimbursment for the money you had to spend.

Greg Causey
Service Manager
(336) 584-1144

ER
Edward R.
Julian, NC
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2019 Category: Service
Great Service
Arrived early and they took me in without an appointment and jot the service done in a very timely matter.

FD
Frances D.
Haw River, NC
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Very prompt
They told me when the part to my car would be in and I took it in the next day and they fixed it right away.

BM
Brenda M.
Burlington, NC
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Minor
👍

DT
Donald T.
Elon, NC
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
People
Good people

DM
Debra M.
Roxboro, NC
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Worth the Drive
I have to drive an hour to get to Crenshaw Hyundai, but it is worth the drive to have my car serviced in a friendly atmosphere. I can make an appointment with ease and always get good service.

HS
Henri S.
Burlington, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
The Crenshaw way
Customer satisfaction always.

JO
James O.
Burlington, NC
2019 Hyundai Santa Fe X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
friendly service
lost for words.

RB
Richard B.
Haw River, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Excellent Service
The service staff did a great job explaining the matter to me. Also, they spent time reviewing my tires and tire needs with me.

NC
Nevin C.
Burlington, NC
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Oil change
I always have a good and friendly sevice

PR
Paul R.
Graham, NC
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2019 Category: Service
Nice people work here.
Good place to buy a car.

JB
Jackie B.
Hillsborough, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
The best
Friendly and courteous

SL
Sherelle L.
Burlington, NC
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Great job
Excellent service

SW
Sandra W.
Hurdle Mills, NC
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Awesome Dealer
Courteous and knowledgeable staff.

HH
Howard H.
Whitsett, NC
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Good people,
I like Crenshaw. But, for everyday service I prefer a local automotive service other than Crenshaw. This is mainly because of the prices. While I like Crenshaw, overall repair/replacement prices are too high.

TH
Tammy H.
Burlington, NC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Excellent
Most friendliest service and everyone was very nice and professional

JR
Jerry R.
Graham, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Service rendered
Always Excellent service e when I go to Crenshaw Hyundai

ER
Emma R.
Burlington, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Everyone is so courteous!
Excellent!!

Verified Customer
Mebane, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Car
N/s

JP
Jonathan P.
Gibsonville, NC
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Service
I like it
The very best thing is that I feel like they respect me. There is never any high pressure sales or pressure to purchase anything that is unnecessary.