Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

1845 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 2.5714286/5Overall Rating 2.5714286/5rating 2.5714286rating 2.5714286rating 2.5714286
Original
Overall Rating 2.07143/5Overall Rating 2.07143/5rating 2.07143rating 2.07143rating 2.07143
95% Would Recommend
100% Business Response
Latest Review about 18 hours ago

Reviews


ED
Ellen D.
Burlington, NC
2009 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/27/2017 Category: Service
It has not been fixed yet. Tomorrow at 8am.
I am still going to show the papers to you, the service manager. If not I will go to the owner. I should not have to pay again with just 10,000 difference, since fixed last.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/27/2017 Category: Service
Parts should be in at all times.
As you notice, I have made myself very plain.
Gregory A C., Service Manager from Crenshaw Hyundai responded on 06/28/2017

I am very sorry for us not being able to stock all available parts for all model vehicles. I have been in a similar situation myself and I fully understand how frustrating it can be. We will do all we can to help you and hopfully never have to perform the same repair again.

Greg Causey
Service Manager
(336) 584-1144

LR
Lauren R.
Mebane, NC
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2017 Category: Service
Good
The service was good and reasonably fast.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/28/2017 Category: Service
Good
Took care of recall quickly
Gregory A C., Service Manager from Crenshaw Hyundai responded on 03/28/2017

Thank you for taking your time to give us an on line review! We are always looking for ways to improve our service experience and would appreciate your feedback on what we can do next time to make your visit truly exceptional. Please feel free to contact me directly at your convenience.

Greg Causey
Service Manager
(336) 584-1144

Verified Customer
Elon, NC
2017 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/10/2016 Category: Service
Asked to regrade but nothing has changed for me to improve score
Email asking if Crenshaw made things right - was never contacted by them? Why would I rescore?

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/10/2016 Category: Service
3K miles and needs hours of service
Said 1 hr it took 2 trips, order parts, recalls on a car w 3k miles. Rental was junk. Seat stained while in for service .... cant wait until car gets some real miles on it
Gregory A C., Service Manager from Crenshaw Hyundai responded on 12/13/2016

I am very sorry you had such a poor experience in our service department and had to make multiple trips. Unfortunantly, some concerns especially with newer vehicles, can take more time to diagnois and repair. We also want to pay even closer attention because it is a new vehicle and we want to make sure it is fully repaired before you get your car back.

Greg Causey
Service Manager
(336) 584-1144

Verified Customer
Burlington, NC
2004 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/01/2016 Category: Service
No Call Back?
Still waiting on a call for a part that should have been ordered weeks ago.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/01/2016 Category: Service
What Happened?
Going to Crenshaw reminded of why I haven't been there in a while. Not pleased with the service at all. That is why I will be purchasing a different make and model in the near future.
Gregory A C., Service Manager from Crenshaw Hyundai responded on 10/05/2016

I am sorry you had a less than perfect service on your vehicle. I would like to discuss the details of your disappointment so I can fix the mistake for the future 

Greg Causey
Service Manager
(336) 584-1144

Verified Customer
Graham, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/27/2016 Category: Service
Bad experience
Worst experience I have ever had with getting car serviced! Greg did apologize several times for my having to wait for car to be serviced for so long but never offered a loaner. I was very late to work & car still is not properly aligned. $542!!! Smh

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/27/2016 Category: Service
Bad customer service experience
Not returning here
Gregory A C., Service Manager from Crenshaw Hyundai responded on 08/31/2016

I am very sorry to hear you had a poor service visit in our dealership. We strive for perfection and communication with our customers. If there is something we can discuss and possibly find the cause of your bad experience, I would really like to hear what happened. Feel free to reach me at anytime.

Greg Causey
Service Manager
(336) 584-1144

Verified Customer
Graham, NC
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2016 Category: Service
Appreciated
It is admirable that Crenshaw will take the time to respond to reviews, especially when it's a review with "issues for improvement". Thank you and we will continue to be faithful patrons of Crenshaw Hyundai.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/04/2016 Category: Service
Tires, service and muffins, o my!
Had to get two new tires. Got them. Waiting time was acceptable. Coffee and muffin a treat! Car drives great with new tires! Service guys at check in were very, very busy! They always work efficiently and seem to have a great teamwork relationship.
Gregory A C., Service Manager from Crenshaw Hyundai responded on 06/06/2016

I want to thank you so much for the kind words about my team. We all try to work together, especially when it gets busy, to help get our customers taken care of quickly. Also, I really appreciate the information of things we can do to improve our facility. We have mulled over the idea of washing customer vehicles after service, but the age of our facility and layout doesn't really make it feasible as of yet. Hopefully we will be able to make this a reality in the near future. As for the smoke smell, I cannot apologize enough for you having a very unpleasant smell in your vehicle when you left. I am truly sorry for that.
On some services we can be slightly higher than other shops, but there are benefits to buying tires from a dealer. the largest things is the Road Hazard Protection you get, for free, when you buy tires from a Hyundai dealer. And this can be used at any Hyundai dealer, nationwide. Most small shops and independent facilities cannot offer that, or it's only available at a cost.

Greg Causey
Service Manager
(336) 584-1144

Verified Customer
Burlington, NC
2002 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/26/2016 Category: Service
communication could be better
I only hear from dealership if I call and ask questions. I have to bring my car in for a third time and pay $500.00 with hopes my AC will work.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/26/2016 Category: Service
wait days for parts to come in.
Been asked to bring my car in for the third time still haven't fixed AC
Gregory A C., Service Manager from Crenshaw Hyundai responded on 05/27/2016

I am very sorry for you having to make multiple visits in repairing your vehicle. Although we try to get all concerns resolved quickly and on the first visit, unfortunately some issues can be more involved and more difficult to fix. We will do everything we can to get your concern resolved on the next trip so you can get back to enjoying your vehicle 

Greg Causey
Service Manager
(336) 584-1144

TG
TERRI G.
Burlington, NC
2011 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/21/2014 Category: Service
I have been contacted by two of the nicest gentlemen since I voiced my frustrations with this company. I didn't even realize these men even worked there. From here on out I will only deal with them. They both have went above and beyond to alleviate the si
Greg and Chris have restored my faith in true customer service. Although at this time I can not say I'll recommend Crenshaw Hyundai to my customers, I do feel as though those two gentlemen will change my mind on that and I'll one day be a GREAT advertisement for them. Right now I feel as though if either one of the two gentlemen left and went to another dealership, I would DEFINITELY follow them. Thank you very much.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/21/2014 Category: Service
they promise you whatever you want to hear BEFORE you sign the paperwork but it seems to disappear AFTER you sign the paperwork
I had to contact corporate just to get the service I'd already paid for, started. (One week after I paid for it) Then, I guess they were"upset"about it because when I picked up the vehicle, they were all as cold as ice to me. I WILL NEVER purchase another vehicle from this dealership again!
Gregory A C., Service Manager from Crenshaw Hyundai responded on 10/21/2014

Mrs. Gilland,
   
     I am very sorry you had such a poor experience at our service department. I understand your frustration in not getting a call when the part for your vehicle arrived. You should have been notified as soon as it was checked in that morning. I have recently stepped into the position of Service Manager, and I can tell you I am beginning to put in place a lot of procedures I have learned from my previous position that I'm hoping will stop issues like this. Unfortunately, this does not change what has already happened.
     As far as you being mistreated during your visit, I assure you the service advisor had no knowledge of your call to Hyundai Consumer Affairs because I personally took the call when Hyundai called the dealership. I cannot begin to apologize enough for you feeling anything other than welcome and appreciated, regardless of the situation. That is in no way normal for my staff.
     Being that I am new to the Hyundai brand and this facility, I would like the opportunity to have one more chance at earning your respect and confidence in our department. To do so,  I would gladly offer you your next service at no cost to you. Please accept this chance to show you the poor experience you had the other day is an exception to our normal practices.


CL
Christopher L.
Gibsonville, NC
2009 HYUNDAI SANTA FE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/23/2014 Category: Service
Greg demonstrates excellent service
Originally I was highly disappointed but after contacting Crenshaw and talking with Greg he really helped demonstrate the level of service I've come to expect from Crenshaw. A great employee who understands and remembered his customers.
We we'll w definitely give them another shot

Overall Rating 1/5rating 1rating 1rating 1rating 1
09/23/2014 Category: Service
Disappointing service experience
We bought our car here and have brought it here for every oil change since, but when we took it to have a gas sensor repaired I was sorely disappointed.
For a week it smelled like gas, so they asked us to bring it back. Turns out the technician didn't clean the seal on the tank which seems like something they would have known to do. Then they spilled gas in the car, which is driven by my pregnant wife.
When we asked for a loaner so my wife wouldn't have to breathe in gas fumes Tony said that a loaner cost the dealership $40 a day and they needed to make money, and the repair only cost a few hundred so they'd just be breaking even.
I'm all for capitalism, but we've been loyal customers for YEARS, and to have a company basically say they dive care about the health of my wife or the baby she's carrying is ridiculous.
Instead their offer was to use an ionizer to clean the smell, which resulted in an ozone smell in my car for over a week. Guess what? Ground level ozone is also known to be toxic. We traded one smell for another.
I'll never come back to this dealership. Our car's about to hit 100k and be out of warranty so we'll just get it serviced somewhere else from now on.
Greg B. from Crenshaw Hyundai responded on 09/25/2014

Hey Chris,
     Thanks for taking the time to write a review. I am sorry that your service experience was an unpleasent one and thanks again for writing the review to give us an opotunity to make it right. 
     For most vehicles, removing any part of the fuel pump is now accesed throuh the rear seat which will expose open fumes from the fuel to the cabin area. We do try to leave the doors open in an attempt to keep the air flowing as to minimize the quite pungent fuel armoa, but usually the smell will linger for a day or two.
   As for your return trip, i sincerly appoligize. Sometimes a gasket may get pinched or a peice of debris may happen  when reinstalling the pump, that was most unfortunate. 
 After the re-repair was completed the iononzer was used to help elivate the smell, although that can aslo be a tough smell but for a retuned concern we felt that was a better choice of smells. 
   I want to thank you for being a loyal service customer all these years and hope that you will continue to be a loyal customer. As we talked earlier, we have made personnel changes and we hope that going forward we will continue to live up to your expectations, as well as our own. 
      Thanks again Chris for taking your time to bring this to our attention, for speaking with me to help get it right, and thanks for coming back. We certainly have enjoyed taking care of the family truckster, ad we are excited that you will be coming back to let us continue that work for your expanding family. Congratulations on child number 2.

Greg Bowes

Gregory A C., Service Manager from Crenshaw Hyundai responded on 10/07/2014

Christopher,
      Thanks for the rescore. i am so glad we could work things out and we are very excited to hear that you will be back. 
   

Greg Bowes


DR
Daphne R.
Mebane, NC
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2019 Category: Service
Everyone is so friendly
Everyone has great customer service no matter if they are working directly with you or just passing by

GW
Glenn W.
Siler City, NC
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Great job at Crenshaw Hyundai
Staff was very courteous and helpful. Work was completed in prompt manner. Provided a loaner car. Will definitely go back to Crenshaw in Burlington.

CA
Cheryl A.
Siler City, NC
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Great place to go
I have been going here to get my car service and the people here are so very nice I have not have no problem with no one they greet you soon as you get out the car

GP
Gabrielle P.
Burlington, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
5
Great customer service.

RE
Rhonda E.
Burlington, NC
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Helpful and had my car ready when I needed
Didn’t have an appointment but they worked me in and my car ready to go in no time

JH
Joyce H.
Greensboro, NC
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Great Job
Everyone was friendly, knowledgeable and very helpful in getting car serviced. Hit a home run on first visit to dealership

MA
Marcia A.
Chapel Hill, NC
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/19/2019 Category: Service
Management
Since Crenshaw changed management they are going downhill.
Gregory A C., Service Manager from Crenshaw Hyundai responded on 08/21/2019

Thank you for taking your time to give us feedback of your recent service visit. I am very sorry that we did not provide you with the same level of service you have been accustomed to. We are trying very hard to implement some changes that will improve things, and I hope you will see an improvement on your next visit.

Greg Causey
Service Manager
(336) 584-1144

NC
Nevin C.
Burlington, NC
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Oil change
I didn't have to wait too long. They are nice and friendly

GB
Geneva B.
Yanceyville, NC
2019 Hyundai Santa Fe Xl
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Oil change
Thanks to the young man that answered my questions. He provided telephone numbers to call navigation office.

MC
Marc C.
Elon, NC
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Great customer service
Very professional and knowledable

DT
Dawn T.
Greensboro, NC
2019 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Great service
I always receive excellent service