Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

1838 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 2.5714286/5Overall Rating 2.5714286/5rating 2.5714286rating 2.5714286rating 2.5714286
Original
Overall Rating 2.07143/5Overall Rating 2.07143/5rating 2.07143rating 2.07143rating 2.07143
95% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


Verified Customer
Burlington, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/26/2019 Category: Service
Poor communication
Terrible communication in the service department.
Gregory A C., Service Manager from Crenshaw Hyundai responded on 04/29/2019

I am very sorry about all of the problems you faced recently with your vehicle. Unfortunantly, this is not the only case where this has happened to customers. We are provided estimated dates of part arrivals daily, and recently they have been wrong or even worse, change from day to day. All we can do is provide our customers with the information we are given by Hyundai, and hope they can fulfill their orders. In more cases recently, they can not. As a representative for the brand, I wish I could make it better or have it go away all together. I will make sure I forward your concerns so hopefully you can get your full reimbursment for the money you had to spend.

Greg Causey
Service Manager
(336) 584-1144

Verified Customer
Greensboro, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/15/2019 Category: Service
Rip off
Rip off place
Gregory A C., Service Manager from Crenshaw Hyundai responded on 03/21/2019

I am terribly sorry that you had such a negative experience on your last visit. I have looked over the paperwork from that visit, and I don't see anything that could be considered a rip off. It looks like you wree here for an oil change, tire rotation, and a recall. You were given a $5.00 discount on your service, and there were no technician recommendations on the Multi Point Inspection. If somone in my service department mistreated you, or if I do not have all of the information, I would like to know so I can handle it accordingly. Please don;t hesitate to see me personally if you have anything that can help me clear this situation up. Thank you for your time and service. I hope we can figure out what happened and I can make it better for you.

Greg Causey
Service Manager
(336) 584-1144

SM
Shane M.
Burlington, NC
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/20/2019
Horrible horrible horrible
They let you drive “your” new car and a week later they call back very rudely demanding you bring car back now! Saying the bank can’t verify employment because bank called job one time and got put on hold so the bank hung up. Very very rude, and David the Finance manger made threats and talked to me worst than I’ve ever been talked to when I was asking questions what I can do to help get bank the info needed. When we brought car back they said they were waiting from a couple others to bring their cars back too. Talked to a manager at a different dealership in town and he said he worked at Crenshaw only a week because he also witnessed what they did to customers and making them bring cars back. Not a way to run business at all.
Gregory A C., Service Manager from Crenshaw Hyundai responded on 03/04/2019

I am very sorry you had such a bad experience in our sales department. I can assure you that we do run a honest and upfront business that in no way attempts to take advantage of customers. Unfortunately, I am not in the sales department but I did forward your concern to the appropriate managers. Thank you for your review of our dealership.

Greg Causey
Service Manager
(336) 584-1144

ZS
Zaira S.
Lexington, NC
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/17/2019 Category: Service
Nothing
They sell people bad cars they only want your money havent had my car but 5 months and already needed a engine.

LH
L H.
Eden, NC
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/26/2019
My replay back on my earlier review. " We are next on the list"
Hi Greg,
My husband never heard there were 8 loaner cars. We had no idea what number of cars you have. I wish that you had returned my call on Friday and went into as much detail as you did on your reply. It is very kind of you to offer your personal car to us. We just can not do that.We would feel terrible if something were to happen to your car while we were driving it. Also, you need your car to get to work. It was extremely nice of you to offer. I have some vacation time. I will use those days this week. Maybe there will be a car this week. I am sure you will call us as soon as you get one in.
Thanks for your quick response to my review and your nice offer.

LH
L H.
Eden, NC
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/25/2019
We are next on the list for a loaner car.
I can not even give this service dept a star! No loaners. Told to call customer care. We were told to rent a car and we would be reimbursed. $200.00 deposit. $35.00 a day. We rented for 4 days. No phone call from the service manager on car status or loaner car. Message left for him. No return phone call. My husband calls back. " We are next on the list for a loaner car". " Top of the list". We rented the car for 4 more days. My husband tried to call the service manager . Message left. No return phone call. My husband calls back. He gets the service manager. No loaner car. "We are next on the list." Evidently, there are 2 more cars with blown engines. At this point I am thinking well this large car lot has only 2 loaner cars or they have a lot of cars in the shop and they are not many getting fixed. So. this morning I call and ask for corporate number. They tell me to call customer care. I said no I want the number to corporate not customer care. I explained that we can not afford to pay on this rental car again. We both drive over 30 miles to work. OH! I will get this message to CHRIS and he will call you right back. 6 hours later we just call and put another 4 days on a credit card. Not even a phone call. Not even the classic line " We are next on the list". I can not understand how a car dealership this large has no loaner cars. So we are pretty much taking every extra money we have to keep a rental car that we can not afford. The sad thing? They do not care. The last time my car was in the shop there was no loaner car. I feel as if we are considered the customers you can blow off and continue to say the same line to. After 4 days we will no longer be able to afford the rental car. I will be using any vacation time I have. I will be out of work. As far as I know my engine has not came in yet. Per conversation yesterday . But " We are next on the list." I will continue to post on any website there is that I am able to write a review on the way we have been treated.
Gregory A C., Service Manager from Crenshaw Hyundai responded on 01/25/2019

I can definitely understand why you are upset. Unfortunately, the information you have been given about a rental car is the absolute truth. As my service advisor told your husband multiple times, we have had 8 cars towed in over the last two weeks with engine failures. This is a failure that is unforeseen and completely out of our control. We do have more than 2 rental cars but we share them with our sister Nissan store. In a the first 4 days, just our customers occupied 6 of the 9 available rental cars. The problem ma'am, is as of right now, all of the engines are on backorder. If the engines don't come in, we cant install them and ultimately get a rental back in for you to use. This exact situation has happened in the past, which is why my advisor suggested you contact the Hyundai customer care department and inform them of the situation and how inconvenient and expensive it is for you. I assure you, this is a problem for the dealer as well. You are not the only customer having this issue, and we are not the only Hyundai dealership with excessive backorder of parts. If we had alternate arrangements available for every customer, please believe that they would be offered. It is not our position to cause hardships or troubles for anyone, we simply cant give out what we do not have. I myself have been terribly inconvenienced recently. For almost the entire month of December, my family did not have heat in our house because of a part not being available. Trust me when I say I understand your frustration. And a loaner heating system was not even an option for me. Because of your current situation, and because I know how it feels to be in your shoes, I am offering you my personal vehicle to use, at not rental cost, until we either have an available rental car or we receive your parts so we can fix your car. I am offering you this to show you that I and everyone at Crenshaw Hyundai really does care about you. But this situation is out of our control. I will also post this one any website you want to vent to so other people can understand the full situation. We are not against you ma'am. But there is only so much we can do. If you would like to take me up on my offer, please call me any time this week and I will hand you my keys. 

Greg Causey
Service Manager
(336) 584-1144

MC
Myrna C.
Wake Forest, NC
2017 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/08/2019 Category: Service
Not Happy
I have always trusted Crenshaw Hyundai to get my auto repairs done. After my last two visits I can not give a good review.
Gregory A C., Service Manager from Crenshaw Hyundai responded on 01/19/2019

I thank you very much for your honesty about your last two service visits. Although we strive to do our best on every vehicle, every time, we have failed to do so for you recently. Since our phone discussion regarding this last visit, I have required all the technicians to perform an additional check list to help ensure oversights like this cannot happen. I do hope that since your return and the engine bay area was cleaned, you have no longer had a foul odor inside your vehicle. Thank you for giving me and my service team the chance to correct our mistake, and if we are given another chance to service your vehicle, I promise you will receive the perfect level of service I know we can provide.

Greg Causey
Service Manager
(336) 584-1144

Verified Customer
Wake Forest, NC
2017 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/14/2018 Category: Service
Service
Even with an appointment people without an appointment get serviced before you.
Gregory A C., Service Manager from Crenshaw Hyundai responded on 10/16/2018

I am very sorry that the service team did a poor job at respecting your time during your last visit. I have looked over the paperwork and the total time from when your repair order was written until it was invoiced was almost 1 hr and 45 min. This amount of time is unacceptable for my team, and they know this. Considering the commute you make to allow us to service your vehicle, extra special care should have been taken, and we failed to do so. I understand that recently we have not valued our customers time, but I assure you I am working tirelessly to resolve this issue with my technicians and service writers.

Greg Causey
Service Manager
(336) 584-1144

JH
Joseph H.
Hillsborough, NC
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/09/2018 Category: Service
Not happy with this visit
Did not tighten the oil plug, leaking oil had to return for them to fix the problem. Was going out of town when I found the problem, had to go 75 miles back to get it fixed ,had to cancel my plans, messed up my whole day.
Gregory A C., Service Manager from Crenshaw Hyundai responded on 10/12/2018

I am very disappointed in the technician for not correctly performing your simple service. Although all of our technicians have been trained and follow a specific procedure, mistakes can be made. Inevitably they will happen at the worst time and cause the most inconvenience. I do hope that we were able to find and resolve the leak quickly and mitigate the time wasted for your return.

Greg Causey
Service Manager
(336) 584-1144

Verified Customer
Liberty, NC
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/02/2018 Category: Service
Oil please
I don't know if I'll be back the lack of attention to detail has really caused increasingly bad issues and I've only been there twice.
Gregory A C., Service Manager from Crenshaw Hyundai responded on 10/04/2018

You are absolutely correct. The lack of attention to detail on the mechanic that performed your service was unacceptable. The simple service was taken too lightly and not double checked before your vehicle was returned to you, and I take that very personally. I do not tolerate mistakes of this nature, and this specific issue as been resolved internally. I would really appreciate you giving me the chance to show you that I have made it perfectly clear to my employees how this will absolutely not happen again.

Greg Causey
Service Manager
(336) 584-1144

BM
Beverly M.
Graham, NC
2017 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/24/2018 Category: Service
Service
I have already stated what my concerns are earlier in this survey
Gregory A C., Service Manager from Crenshaw Hyundai responded on 09/26/2018

Ma'am, I am very sorry that our service department did not meet your expectations recently. I have spent the last day doing research on this incident. The glass was indeed ordered the day your vehicle came in, Sept 5th, and according to the report we received from Hyundai was scheduled for delivery for the day we said, Sept 7th. For reasons unknown to our parts department, and I could not get an answer from the shipping department, the part was instead transfered in from another warehouse, delaying its arrival until the Monday the 10th. I understand that this change was a terrible inconvenience to you, but unfortunately was completely outside of our control. I also know that regardless of the reasons, it does not change the burden it placed on you, but please understand that our parts and service department did not mislead you or do any of this out of malice. As for the estimated price for the repair, it is not uncommon for original manufacturer parts to be more costly than an after market option used by another repair facility. Also, our estimate included completely removing the inner workings of the door and window trim to remove all the broken glass debris. If we would have just installed a new window only,  the labor would have been substantially cheaper. I have also retrieved the file from where you purchased your vehicle and found the issue with your address being incorrect. Apparently it was input incorrectly during that time, and has just not been noticed until this visit. I am very sorry for this error that was made. I do hope that I, and our entire dealership, can have another chance to prove to you that this incident with extended downtime of your vehicle, was an isolated event and we normally provide excellent care and customer service. I appreciate your feedback regarding these issues, and I also appreciate you taking the time to read our position on the events. Thank you.

Greg Causey
Service Manager
(336) 584-1144

Verified Customer
Greensboro, NC
2018 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/12/2018 Category: Service
Oil change
What’s the point of making an appointment when you still have to wait over 2 hours.
Gregory A C., Service Manager from Crenshaw Hyundai responded on 06/14/2018

I am very sorry we took so long to perform the service on your recent visit. You are absolutely right, that is entirely too long for a basic oil change service. We normally can have this type of service completed in under 1 hour. I am not sure what happened that day to cause us to fall so far behind, but i can tell you I will not allow it to happen to you again. I really appreciate you bringing your concerns to my attention so I can properly address them with my team.

Greg Causey
Service Manager
(336) 584-1144

LR
Loretta R.
Graham, NC
2017 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/17/2018 Category: Service
Bad service
Bad quality of service
Gregory A C., Service Manager from Crenshaw Hyundai responded on 04/18/2018

I am very sorry you were disappointed with our service team. I understand that the repairs took much longer than we had originally estimated, and I am even more sorry that the advisor didn't communicate the delays with you. That is absolutely unacceptable and I can understand how a delay like that can impact the rest of your day. As for the liner that was supposedly left off your vehicle, it was not. The liner was not present when we began working on your vehicle, evidenced by the impact damage on the front right corner of the bumper and damage to the lower engine cover in the same location. Something has previously impacted the vehicle in this area. We accepted responsibility for the missing piece, and replaced it at no charge to you because we were working in that area but we most certainly did not just leave it off out of neglect. I am sorry that we have disappointed you so badly recently, and I truly hope that moving forward you are able to be more satisfied with your service facility. I really appreciate your feedback concerning your recent visit. 

Greg Causey
Service Manager
(336) 584-1144

Verified Customer
Snow Camp, NC
2013 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/05/2018 Category: Service
My next car will be with Honda
Won’t be back.
Gregory A C., Service Manager from Crenshaw Hyundai responded on 02/07/2018

I am very sorry for the failures we made on your vehicle. There is no excuse the needed parts were not ordered for your vehicle, and I am sure it was a horrible inconvenience to have to crawl through to open your door. I wish we had enough loaner vehicles available to have been able to provide you with one during that time, but unfortunately we only have a few and none were available during this time. I do hope that me having the handle installed for you yesterday at no cost made the situation a little better. It was the only thing I could think to try to make the situation a little better for you.

Greg Causey
Service Manager
(336) 584-1144

Verified Customer
Mebane, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/05/2017 Category: Service
Forgotten
They misplaced the paper work and it resulted in me waiting for over two hours for an oil change and no tire rotation.
Gregory A C., Service Manager from Crenshaw Hyundai responded on 12/08/2017

I am very sorry for our mistakes on your recent service visit. My service team should have paid better attention and noted much sooner that your wait time was growing past an acceptable limit. I would like to be able to make this up to you on your next visit. Please ask for me directly when you call to schedule and give me a chance to correct this error and show you we value our customer much more than was shown to you here.

Greg Causey
Service Manager
(336) 584-1144

TD
TANYA D.
2016 Hyundai Veloster
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/12/2017 Category: Service
Poor Service
Had car all day and couldn't find very obvious leak.
Gregory A C., Service Manager from Crenshaw Hyundai responded on 10/17/2017

I am very sorry we were unable to provide you with the level of care our service department is known for. It sounds like the technician was looking for one thing, and in doing so, overlooked what was actually causing your leak. Having to bring the car back again after it being at our shop all day is unacceptable and there is no excuse for it. Considering the inconvenience, I am glad that we were able to get the leak resolved and I hope that you could give us another chance to show you we are capable of better service to our customers.

Greg Causey
Service Manager
(336) 584-1144

CG
Chelsea G.
Mebane, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/04/2017 Category: Service
Truthfulness
Not trustworthy
Gregory A C., Service Manager from Crenshaw Hyundai responded on 10/05/2017

I am very sorry that you were not given accurate information about the condition of the tires on your vehicle. I assure you we have never purposely tried to take advantage of any customer, man or woman, and pride ourselves on being honest with our customers. As for the condition of your interior, there is no excuse for my technician not ensuring there is no residue on his hands before getting in and out of your vehicle. I would like to be able to get your vehicle cleaned inside and out for you to at least make up for this mistake. Also, if you give us the opportunity to clean your vehicle, it will provide me the chance to personally look over the tires on your vehicle and address it with both the technician and the advisor. Please feel free to call me directly if you would like me to have this done for you.

Greg Causey
Service Manager
(336) 584-1144

JN
Jeffrey N.
Gibsonville, NC
2015 Hyundai Genesis
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/29/2017 Category: Service
Car still not fixed
Do not go to Crenshaw
Gregory A C., Service Manager from Crenshaw Hyundai responded on 09/29/2017

I am very sorry that yhou have such a terrible opinion of our service department. Warning light issues can be troubling to pinpoint, especially when there is no evidence of such when the vehicle is brought in to be checked. I hope you can find a dealership that will be more capable of taking care of your needs. Thank you for giving us the chance to service your vehicle.

Greg Causey
Service Manager
(336) 584-1144

KW
Kenneth W.
Snow Camp, NC
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/27/2017 Category: Service
very poor service took 3 1/2 hours to get an oil change when i had an appointment....
will not return to dealership for any service unless its for warranty ......
Gregory A C., Service Manager from Crenshaw Hyundai responded on 09/29/2017

I absolutely understand that first impressions can make or break a relationship. I cannot apologize enough for it taking so long for your vehicle to be serviced, there is no excuse for a routine appointment taking that long. A situation like this is far from normal for my team. I would like, and hope, you would give us one more chance to show you that we can better respect your time and get your maintenance completed much quicker.

Greg Causey
Service Manager
(336) 584-1144

SG
Scott G.
Gibsonville, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/22/2017 Category: Service
Wait time entirely too long!
It shouldn't take 2.5 hours for a basic oil change and state inspection, especially when you book an appointment online! I don't see myself going back.
Gregory A C., Service Manager from Crenshaw Hyundai responded on 08/23/2017

You are exactly right. 2.5 hours for a service is entirely too long to wait. My service advisors should have known the situation of being overbooked and communicated to you before your vehicle was even checked in. As for the filter being changed, this was more than likely another example of poor communication between my team. This situation is going to be used as an example for everyone of how not paying attention to everything can snowball into a much larger situation. I cannot enough for this, and other excessive wait times in the past. Our business is growing at a very fast rate and we are trying to be as accommodating as possible. I hope you would be able to give us one more chance on your next service to show you that we are taking feedback like yours to heart and making necessary changes in our department. I appreciate your review because I am not always made aware of issues that need fixing.

Greg Causey
Service Manager
(336) 584-1144