ReScore Reviews™ (131)
I have pulled you car deal and the waver that states min maintenance must be performed by Henderson Hyundai is singed. I'll be glade to send this to you.
Sorry to hear that, let me get with the GM and see if there is anything that can be done.
I'm lost we have tried to get in touch with you your last visit was an under warranty battery with no cost to you please call us back
Sorry its been close to a month having a new car sometimes the parts are not available your part came in came in two days ago we will have someone call you and set up a appointment.
You had 7 lines 3 of witch wear recalls with no appointment we service over 140 cars a day the free oil changes are done after 3pm m-f and on Saturdays. sorry for the inconvenience
Sorry you fill that way we do require the major services to maintain you free oil changes
And also the car wash was half-assed, still messy and the windows were streaked. If I'm paying that much ridiculous amounts of money for service I expect the job to be done right.
Very upset at the deception and sneaky business practice - not letting me know that it would cost that much money when I thought all service was free. Home of the lifetime free oil change? Sure for some of them....but here's all these hidden costs we never told you about. Horrible business practices.
Yes to maintain your free oil changes we ask you to do your major services with us 15,30,45,60K etc. This all should have been covered by your salesman when you bought your car. The 100K Warranty is for power-train witch requires you to maintain your car with reg maint and services. A 5/60K warranty covers most of the rest of the car.
Thank you, for your survey
Sorry to hear that the 960 was a tear down quote to see how far the damage was and would be applied to the repair
29.95 Is a vary good deal for a oil change and we use factory filters and top shelf oil, your car was not washed because the window was broken and down, we would be glad to fix you window so it could be washed next time.
The free oil change for life is free as long as you have your major services done with us 15k,30k,45k,60k Ect Every new car deal has a maintenance agreement you sing when you sing your paperwork if you have more questions about this please fill free to give us a call
During this recent visit, I made an appointment for the routine oil change and inspection of my vehicle. Upon meeting with the initial serviceman, he did the routine inspection of my vehicle and I explained to him that I had new tires installed less than a month ago. He informed me that an alignment check would be done as vehicles with new tires should be checked for alignment, for future reference. I was pleased with this bit of information (this was probably the best customer service advice I had this visit). I was checked in with a synthetic oil change service to be done with an alignment check. The staff was generally pleasant with smiling faces despite being busy. I was pleased with the speed of the oil change, but was caught off guard because my service was normally >30 mins. I thought, "maybe I didn't find any problems with my car". Upon purchasing the vehicle, it was informed to me that during my routine service my car would be checked for any recommended services including tires, air cabin filter, etc., which is why I was surprised at the speed of the service that day.
The serviceman came to me promptly after my car pulled up to the pick up area. There was no recommendations made to me as usual. There was no informational sheet as I was used to detailing my current vehicle status. Instead there was an invoice with the synthetic oil check and an "We Recommend a Comprehensive Alignment Check" sheet. Seeing that I did not see the normal informational sheet and the Alignment Check sheet, at this time I was about to pay for my service, I asked my serviceman about the status of my car and if there was any recommended services for me to do. All the serviceman told me was, "you're good". Again, looking at the sheet, I inquired once more and he ensured me, "no you are good". Clearly, the sheet states, "We Recommend a Comprehensive Alignment Check", but there was no information given to me by the serviceman or a technician regarding my vehicle. At this time I paid for my service and I am questioning if any other checks were done on my vehicle. After receiving my invoice, I returned back to my vehicle. It has always been a habit of mine to check the sticker for the next oil change on the inside of my windshield. To my surprise, I noticed that there was no new sticker posted. This further added to my questioning about my recent service experience.
I plan to ask Hyundai about the services done on 1/29/15 with the service advisor and a service manager and inquire for further recommendations to my vehicle.
Please call us we left you a message.
Thank you for calling us back we look forward to helping you Thursday.
Thank you for letting us help solve your concern.
Sorry for your leak please bring it back to us and we will make right anything we may have caused
in 04 thay gave 8 free oil changes you have recived 14 what do you have in writing you can show us.
Laurence sorry to hear about your service contract problum I will get with F and I and see what your contract covers
I spoke with aram last week and he has sent me some rental receipts he paid for out of pocket we are going to submit and try to get some reimbursement for him
we got 2 days coverd by hyundai and we paid for the tax
Mr Steelsmith, I am sorry for your experience in our service dept. This has been addressed with my staff and thank you for bringing it to my attention.
Mr. Vining, I will see you tomorrow based on our other e-mails. Thanks.
Anda, the reason for the decline from Hyundai rep is the lenght of time from when you bought it until the complaint. You purchased the vehicle in July of 2013, the damage was noticed by our people on a walk around 4 months later and 6,000 miles from when you purchased it. Hyundai is saying a lot could have happened in that time and its hard to believe that in 4 months and 6,000 mile that you didn't notice the dents all over the car. As a dealership we don't make the final decision, Hyundai does. Sorry for your situation.
Mr. Dicamillo, Pricing form store to store will be different. We all have different labor rates as well as parts markup. Hyundai offers an MSRP which is a suggested retail price. I matched your price as a courtesy, not because we did anything wrong. As far as the rental car taxes, I called each hyundai dealer and they do the same thing with the taxes. Hyundai will only reimburse us for $30 dollars a day. The rental company charges $30 dollars a day, leaving the taxes and any insurance coverages on the customer. If we ate the taxes, the services would even be higher.