Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

1389 Reviews

ReScore Reviews™ (9)

ReScore
Overall Rating 4.4444456/5Overall Rating 4.4444456/5Overall Rating 4.4444456/5Overall Rating 4.4444456/5rating 4.4444456
Original
Overall Rating 2.66667/5Overall Rating 2.66667/5rating 2.66667rating 2.66667rating 2.66667
97% Would Recommend
100% Business Response
Latest Review 10 days ago

Reviews


CC
Carolyn C.
New York, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/02/2016 Category: Service
no comment
no comment
Jeffrey D. from Prestige Hyundai responded on 12/02/2016

Thank you very much for taking the time to respond. Our staff does strive to be helpful and friendly at all times. Please let us know how we can do to improve our service! We look forward to being able to serve you on your next scheduled visit.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313
jdecker@prestigeofkingston.com

AR
Anthony R.
West Shokan, NY
2012 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/30/2016 Category: Service
Good service and communication
The communication of the staff and level of quality is great.
Jeffrey D. from Prestige Hyundai responded on 12/02/2016

Thank you very much for taking the time to respond. Our staff does strive to be helpful and friendly at all times. Please let us know how we can do to improve our service! We look forward to being able to serve you on your next scheduled visit.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313
jdecker@prestigeofkingston.com

BC
Bruce C.
Bloomington, NY
2009 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/27/2016 Category: Service
Service was good.
Sevice was good.
Jeffrey D. from Prestige Hyundai responded on 11/29/2016

Thank you very much for taking the time to respond. Our staff does strive to be helpful and friendly at all times. Thank you for your continued business. We look forward to being able to serve you on your next scheduled visit.          

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313
jdecker@prestigeofkingston.com

Verified Customer
Rifton, NY
2013 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/25/2016 Category: Service
The service is great.
The prices are too high.
Jeffrey D. from Prestige Hyundai responded on 11/25/2016

Thank you for the favorable review. We work hard to be the best dealer around. With regards to the prices, I think If you compare our total package we are very competitive. In addition to the oil change (which includes a new filter, and gasket with the oil) a service includes tire rotation, checking and setting the pressures to factory recommended settings, check the belts, hoses, wipers, battery, alignment, filters, brake and tire measurements, and scan for any codes. Our customers have made a sizable investment in their car and our responsibility is to keep the car running and driving like new. We will offer recommendations based on inspection.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313
jdecker@prestigeofkingston.com

Verified Customer
2016 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2016 Category: Service
Read your manual
Dealer recommended returning for next service 2500 miles sooner than factory recommendations. Read your manual so you don't get taken. Quality, timeliness, and price were reasonable though.
Jeffrey D. from Prestige Hyundai responded on 11/17/2016

Thank you very much for taking the time to respond. Our staff does strive to be helpful and friendly at all times. As being in the northeast we follow the severe factory schedule as listed by hyundai. It is your option for which schedule you would like to follow.  Please let us know how we can do to improve our service! We look forward to being able to serve you on your next scheduled visit.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313
jdecker@prestigeofkingston.com

SH
Susan H.
Lake Katrine, NY
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/04/2016 Category: Service
Attentive. Efficient. Friendly.
Always a team spirit there....and clients waiting never complain as you see at other dealers...a good sign!
Jeffrey D. from Prestige Hyundai responded on 11/04/2016

Thank you very much for taking the time to respond. Our staff does strive to be helpful and friendly at all times. Please let us know how we can do to improve our service! We look forward to being able to serve you on your next scheduled visit.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313
jdecker@prestigeofkingston.com

RG
Rafael G.
Poughkeepsie, NY
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2016 Category: Service
Good services in general
Good place
Jeffrey D. from Prestige Hyundai responded on 10/27/2016

Thank you very much for taking the time to respond. Our staff does strive to be helpful and friendly at all times. Please let us know how we can do to improve our service! We look forward to being able to serve you on your next scheduled visit.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313
jdecker@prestigeofkingston.com

SN
SHANE N.
2015 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/14/2016 Category: Service
High price. Nice atmosphere and staff.
I was greeted by friendly staff when I dropped my Veloster off for an oil change and state inspection.

I was billed the standard $21 for The NYS inspection and 54$ for the standard oil change. OC was overpriced for a standard non synthetic change.
Jeffrey D. from Prestige Hyundai responded on 10/15/2016

Thank you for the favorable review. We work hard to be the best dealer around. With regards to the prices, I think If you compare our total package we are very competitive, Our customers have made a sizable investment in their car and our responsibility is to keep the car running and driving like new. We will offer recommendations based on inspection and support that recommendation with pictures or results from actual inspection of items.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313
jdecker@prestigeofkingston.com

DB
Deborah B.
Kingston, NY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/14/2016 Category: Service
liked the job
I don't write reviews
Jeffrey D. from Prestige Hyundai responded on 10/14/2016

Thank you very much for taking the time to respond. Our staff does strive to be helpful and friendly at all times. Thank you for your continued business. We look forward to being able to serve you on your next scheduled visit.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313
jdecker@prestigeofkingston.com

JS
Judith S.
Mellenville, NY
2015 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/07/2016 Category: Service
Friendly
They all make a person not knowledgable in car maintenance feel sucure......
Jeffrey D. from Prestige Hyundai responded on 10/07/2016

Thank you very much for taking the time to respond. Our staff does strive to be helpful and friendly at all times. Thank you for your continued business. We look forward to being able to serve you on your next scheduled visit.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313
jdecker@prestigeofkingston.com

Verified Customer
Saugerties, NY
2012 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/30/2016 Category: Service
The sales people are very helpful
The overall service is good!
Jeffrey D. from Prestige Hyundai responded on 10/01/2016

Thank you very much for taking the time to respond. Our staff does strive to be helpful at all times. I would advise you contact hyundai regarding your mileage reimbursement check as that comes from corporate, Dealers only do the recording of the mileage. Hyundai customer service number is (800) 663-5151.  We look forward to being able to serve you on your next scheduled visit.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313
jdecker@prestigeofkingston.com

WW
Wayne W.
Hudson, NY
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/27/2016 Category: Service
Fast, and helped to explain the problem.
Fast, and helped to explain the problem in detail. They were not able to solve the problem, but then again, they didn't charge me for the visit. Very professional.
Jeffrey D. from Prestige Hyundai responded on 09/27/2016

I thank you for your response. We strive to have a professional, and courteous staff to ensure positive and efficient visits. If you continue to experience this issue please feel free to contact me .

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313
jdecker@prestigeofkingston.com

SH
Sandra H.
Napanoch, NY
2013 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/23/2016 Category: Service
Good service
Had my 6 month service done here and Molly Morningstar took great care of me, even setting up my next service appointment.
Jeffrey D. from Prestige Hyundai responded on 09/23/2016

Thank you very much for taking the time to respond. Our staff does strive to be helpful and friendly at all times. Thank you for your continued business. We look forward to being able to serve you on your next scheduled visit.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313
jdecker@prestigeofkingston.com

LA
Loretta A.
Tannersville, NY
2008 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2016 Category: Service
Good honest place. Not the cheapest, but at least I knew that my car was cared for.
Only hitch was that the part was delayed a couple of days. I had another vehicle to use at home, so not an inconvenience.
Jeffrey D. from Prestige Hyundai responded on 09/20/2016

Thank you very much for taking the time to respond. Our staff does strive to be helpful and friendly at all times. Thank you for your continued business. We look forward to being able to serve you on your next scheduled visit.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313
jdecker@prestigeofkingston.com

SB
Scott B.
Clinton Corners, NY
2014 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2016 Category: Service
15k service
15 k service. Much less costly than expected. Still have an issue with the navigation system that needs to be resolved. The sunroof is not always as smooth and quiet to operate as I remember since the repair was completed.
Jeffrey D. from Prestige Hyundai responded on 09/20/2016

I thank you for your response. We strive to have a professional, and courteous staff to ensure positive and efficient visits. If you have not already called our service department to discuss bringing the car back in to see what else can be done I would suggest calling and speaking directly with our Service Advisor at ext. 265 or on Mondays our Service Director at ext. 212 to see how we can remediate the issue. Thank you.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313
jdecker@prestigeofkingston.com

RS
Reagan S.
Saugerties, NY
2012 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2016 Category: Service
Customer Service
Yes, their fast and willing to answer questions.
Jeffrey D. from Prestige Hyundai responded on 09/13/2016

Thank you very much for taking the time to respond. Our staff does strive to be helpful and friendly at all times. Please let us know how we can do to improve our service! We look forward to being able to serve you on your next scheduled visit.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313
jdecker@prestigeofkingston.com

Verified Customer
Kingston, NY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/04/2016 Category: Service
i don't do reviews
no review
Jeffrey D. from Prestige Hyundai responded on 09/06/2016

Thank you very much for taking the time to respond. Our staff does strive to be helpful and friendly at all times. Please let us know how we can do to improve our service! We look forward to being able to serve you on your next scheduled visit.

Jeff Decker
Service Manager
Prestige Hyundai of Kingston
(845) 339-3313
jdecker@prestigeofkingston.com

Verified Customer
Greenville, NY
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/26/2016 Category: Service
Ease of appointments for service accomodation
I love coming to Kingston Prestige Hyundai for my services.
HEIDI L B., Service Coordinator from Prestige Hyundai responded on 08/29/2016


Thank you very much for taking the time to respond. Our staff does strive to be helpful and friendly at all times. Please let us know how we can do to improve our service! We look forward to being able to serve you on your next scheduled visit.

Heidi Brodhead
Service Coordinator
Prestige Hyundai of Kingston
(845) 339-3313
hbrodhead@prestigeofkingston.com

Verified Customer
Livingston Manor, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2016 Category: Service
Caring staff. Quality service.
Went above and beyond to be sure I was satisfied with my service.
HEIDI L B., Service Coordinator from Prestige Hyundai responded on 08/13/2016

Thank you very much for taking the time to respond. Our staff does strive to be helpful and friendly at all times. Please let us know how we can do to improve our service! We look forward to being able to serve you on your next scheduled visit.

Heidi Brodhead
Service Coordinator
Prestige Hyundai of Kingston
(845) 339-3313
hbrodhead@prestigeofkingston.com

BS
BRUCE S.
2016 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2016 Category: Service
Service
The staff
HEIDI L B., Service Coordinator from Prestige Hyundai responded on 08/08/2016

Thank you very much for taking the time to respond. Our staff does strive to be helpful and friendly at all times. Please let us know how we can do to improve our service! We look forward to being able to serve you on your next scheduled visit.

Heidi Brodhead
Service Coordinator
Prestige Hyundai of Kingston
(845) 339-3313
hbrodhead@prestigeofkingston.com