Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

2298 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 4.2903223/5Overall Rating 4.2903223/5Overall Rating 4.2903223/5Overall Rating 4.2903223/5rating 4.2903223
Original
Overall Rating 1.90323/5rating 1.90323rating 1.90323rating 1.90323rating 1.90323
91% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


KB
Kristen B.
Garnerville, NY
2014 Hyundai Sonata Hyb
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/27/2016 Category: Service
Not very welcoming
Not being from White Plains and my first time coming to this location, I was not sure how to get into the shop. The rep on the phone did not help. Everyone kept telling me that the enterance was around the corner on the next street not giving a name of the street how would I know where the next street was. Just a bad experience never coming to this location again.
JOHN N., service manager from Central Avenue Hyundai responded on 10/27/2016

Sorry for the inconvenience during the construction that the building was undergoing at the time of your visit. We will be moving to a newer location very soon at:

111 S. Central Ave, Hartsdale, NY 10530 

with a more state of the art facility, and much more convenient to all our customers.

Thank you. 

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

Verified Customer
White Plains, NY
2013 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/21/2016 Category: Service
Make sure you have the time
ALWAYS long wait times. High prices due to "certified" workers.
JOHN N., service manager from Central Avenue Hyundai responded on 10/24/2016

Thank You for your feedback and we appreciate your business

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

RW
Robert W.
Lake Worth, FL
2009 Hyundai Genesis
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/07/2016 Category: Service
Expensive and inadequate service
You didn't have the ability to solve the problem
JOHN N., service manager from Central Avenue Hyundai responded on 10/10/2016

Sorry for the inconvenience

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

Verified Customer
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/05/2016 Category: Service
Longest oil change ever!
Even having an appointment didn't speed this up. Dropped the car off at 10:30 AM and it wasn't ready until 3PM.
JOHN N., service manager from Central Avenue Hyundai responded on 10/06/2016

Thank You for taking the time to speak with me

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

Verified Customer
Bronx, NY
2013 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/22/2016 Category: Service
Looking for new service center for major repairs
Technician forgot to torque my lug nuts all the way on all my tires and a few days pass and I started to hear some bad grinding and thought it was my brakes so I dropped it off at a service center by my job and that's when they informed me of the lug nuts being loose. I went back to the hyundai service center to tell them of their mistake and they were very apologetic and offered me 3 oil changes for compensation. I've noticed my car makes a slight noise after tightening my lugs down and now I'm concerned some damage has been done internally on my vehicle. And truthfully speaking I don't think I'll ever be able to trust this service center for major repairs.
JOHN N., service manager from Central Avenue Hyundai responded on 09/23/2016

Thank You for your feed back I left you a message feel free to contact me at 914-831-1500

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

JA
Jovannie A.
Bronx, NY
2016 Hyundai Genesis
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/07/2016 Category: Service
Need a bigger servicing center and more loaner cars available.
Frustrated. Worst car purchasing experience and servicing ever.
JOHN N., service manager from Central Avenue Hyundai responded on 09/12/2016

Thank You for taking the time to speak with Mike

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

GW
Gayle W.
White Plains, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/25/2016 Category: Service
Poor Service
Service wasn't performed as I indicated when I made my appointment online.
JOHN N., service manager from Central Avenue Hyundai responded on 08/29/2016

Thank You for taking the time to speak with me 

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

RJ
Richard J.
Ardsley, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/16/2016 Category: Service
Too long to wait to get things done..
If you do not have the part and must get it we should not have to wait another three days after you get the part.
JOHN N., service manager from Central Avenue Hyundai responded on 08/19/2016

Sorry for the inconvenience 

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

AE
Annmarie E.
Elmsford, NY
2013 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/11/2016 Category: Service
They took 6 days to fix car no manager to talk to and no complimentary car. also other dealers wash cars when done
I will never go back and will never buy another hyundai
JOHN N., service manager from Central Avenue Hyundai responded on 08/16/2016

Sorry about the bad service feel free to contact John Nunziata 

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

Verified Customer
Elmsford, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/06/2016 Category: Service
It is not
Whenever a problem is addressed it is not resolved at first visit
JOHN N., service manager from Central Avenue Hyundai responded on 08/16/2016

Thank You for your business and for your feed back

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

Verified Customer
Ossining, NY
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/02/2016 Category: Service
Service team flooded my car!
Car left overnight for routine service work. Service team left windows open during rain storm. Expensive bill (>$1,200) and barely any compensation for damage/inconvenience.
JOHN N., service manager from Central Avenue Hyundai responded on 08/03/2016

Thank You for taking the time to speak with me and I'm glad we spoke

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

RS
Robert S.
Yonkers, NY
2014 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/27/2016 Category: Service
Horrible
Brought car in for no ac. Took 4 days to diagnose the problem which was under warranty. No courtesy car offered. 1st part installed defective had to wait for another one part was on backorder. Total time 2 weeks only offered a rental for the last 3 days of them having it.
JOHN N., service manager from Central Avenue Hyundai responded on 07/28/2016

I left you a message I look forward to speaking with you

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

HJ
Hugh J.
White Plains, NY
2009 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/18/2016 Category: Service
Very unhappy: Am told the car needs a part that will take 4-5 hourrs to install: Other dealers say under 2
Other dealers can do the job in under 2 hours without dropping suspension. All data says the same thing yet this dealership cannot. Or maybe their is a billing issue. I wonder???
JOHN N., service manager from Central Avenue Hyundai responded on 07/22/2016

Sorry I will speak with Matt

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

Verified Customer
Hartsdale, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/13/2016 Category: Service
On line booking
The on line appointment trgistrationdid not work at all.
JOHN N., service manager from Central Avenue Hyundai responded on 07/22/2016

Sorry for the inconvenience 

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

CQ
Concetta Q.
Thornwood, NY
2015 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/27/2016 Category: Service
people are friendly and helpful
yes
JOHN N., service manager from Central Avenue Hyundai responded on 06/28/2016

Thank You

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

VB
Victor B.
Yorktown Heights, NY
2011 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/24/2016 Category: Service
Very slow turn around time
I was told to bring my car in, when I did you guys didn't not have the parts available which were needed. Then the parts took long to come in, and I had my car there for 5 days. Wasted money on gas and a rental car due to the slow order and maintenance. All this long waiting and money being spent, the car is still giving trouble if not more.
JOHN N., service manager from Central Avenue Hyundai responded on 06/27/2016

Sorry about the long wait time 

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

DR
Debra R.
Hartsdale, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/16/2016 Category: Service
Good money thrown away
Didn't look at the car until the day after it was brought in, by appointment. Was unable to find why the car suddenly accelerated and would not stop. Two months out of warranty and had to pay to have an unsafe car returned with nothing done.
JOHN N., service manager from Central Avenue Hyundai responded on 06/17/2016

Thank You for taking the time to speak with me I look forward to speaking with you again 

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

JA
Jose A.
Bronx, NY
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/14/2016 Category: Service
Poor service department
I am unsatisfied with this dealerships service department! The first time I took my car to them was was for an oil change and tire rotation. I got my car back with my tires over inflated they were so over inflated my psi monitor was indicating it on the dashboard. The person driving the car should have spotted this and notified the tech that was just working on my car. I fiqure it out my self and inflated them to the proper PSI level. Just a week ago I took my car in for an oil change, my to be check my brakes and sun roof. I explained to them that I brakes were have to much play and my sunroof is making a knocking sound evertime I open it. Well I received a call stating they coould not duplicate the issue with the brakes. I disagree and I asked them about my sunroof they told me they applied grease and the sun is gone. That same day I was waitng on line for car wash when I notice my sunroof did not want to close I quickly drove off the line, I started to check my sunroof when I notice an bubber plastic object sticking out of my sunroof. I quickly determine that was the thing preventing my sunroof from closing. The object was design to block the sunroof rails from being expose to the passengers. I have been highly disappointment with the dealerships service departnent. I am waiting for them to fix my sunroof after that I will start searching for another hyundai dealership even if it is out of my way.
JOHN N., service manager from Central Avenue Hyundai responded on 06/17/2016

I would like to speak with you about your last service visit I left
a message on your voice mail please call me at your earliest convenience

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

CP
Clifton P.
Thornwood, NY
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/02/2016 Category: Service
poor performance
not good this time
JOHN N., service manager from Central Avenue Hyundai responded on 06/06/2016

Thank You for taking the time to speak with me 

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

DS
David S.
Scarsdale, NY
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/21/2016 Category: Service
Over $400 for service on a new car!?
First I refused to pay over $400 for service on a relatively new car that doesn't include brake work. I agreed to an oil change (free with my lease deal) tire rotation and filter check -- total around $110. When I picked up the car the service rep told me he threw the rotation for free but it still came to $130! Next time, i'll play for an oil change elsewhere. Love the Santa Fe Sport though.
JOHN N., service manager from Central Avenue Hyundai responded on 05/25/2016

Thank You for taking the time to speak with me and giving us a second chance

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com