Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

2255 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 4.2903223/5Overall Rating 4.2903223/5Overall Rating 4.2903223/5Overall Rating 4.2903223/5rating 4.2903223
Original
Overall Rating 1.90323/5rating 1.90323rating 1.90323rating 1.90323rating 1.90323
91% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


LH
Laura H.
New Rochelle, NY
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2019 Category: Service
Service center is terrible
I would not recommend this dealership. Get a Hyundai some where else.
JOHN N., service manager from Central Avenue Hyundai responded on 08/09/2019

I left you a voicemail and would like to speak to about your last service visit. Thank you

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

Verified Customer
Dobbs Ferry, NY
2009 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/05/2019 Category: Service
Responsive to feedback!
After some initial hiccups, this dealership made good on its promises to provide a solid service experience.

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/05/2019 Category: Service
terrilble service, don't bother getting your car worked on here
didn't fix car properly the first time; took a long time to fix when I brought it back.....still waiting 1.5 days for a diagnosis and estimate. Poor communication. Very pricey repairs; not unusual for a dealership but I thought at least the car would be fixed.
JOHN N., service manager from Central Avenue Hyundai responded on 08/08/2019

Thank you for taking the time to speak with me.

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

Verified Customer
Bronx, NY
2008 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/30/2019 Category: Service
Terrible service
Every repair requires multiple visits to fix something they overlooked. Last time I went there they dented my car and had to send it to a body shop and they didn't provide a courtesy car.
JOHN N., service manager from Central Avenue Hyundai responded on 08/01/2019

Thank you for taking the time to speak with me yesterday.

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

JJ
Jane J.
New York, NY
2016 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/30/2019 Category: Service
Liers (salesman) fools and (me). No satisfaction on this particular visit
Salesman needs training, but the maintenance work is excellent. The manage who is an asset to Hyundai may want to work with him.
JOHN N., service manager from Central Avenue Hyundai responded on 08/01/2019

Please contact John Nunziata to speak about your last service visit.

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

AC
Arlene C.
Yonkers, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/28/2019 Category: Service
Leasee
Time
JOHN N., service manager from Central Avenue Hyundai responded on 07/30/2019

Please contact John Nunziata to speak about your last service visit at 914-831-1500. Thank you

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

MI
Martin I.
Yonkers, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/30/2019 Category: Service
Cheap cars
Cheap cars, very expensive to have minor things repair. 1,500 sensor says it all.
JOHN N., service manager from Central Avenue Hyundai responded on 07/03/2019

Thank you for taking the time to speak with me.

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

Verified Customer
Newburgh, NY
2013 Hyundai Veloster
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/23/2019 Category: Service
Need better training
Not so great at all
JOHN N., service manager from Central Avenue Hyundai responded on 06/26/2019

Please contact John Nunziata at 914-831-1500 to speak about your last service visit.Thank you

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

RJ
Rajj J.
Brooklyn, NY
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/13/2019
Ok'd a CPO vehicle that did not meet standard
Ok'd a CPO vehicle that did not meet standard.

The vehicle was supposed to go through a through checklist inspection, I found out later many things did not meet manufacturer standard.
JAMES M., IT from Central Avenue Hyundai responded on 06/18/2019

Can you please give me a call to discuss further.

Partick Monninger
General Manager
914-220-0360


Verified Customer
New Windsor, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2019 Category: Service
Fixed the issue
John was very professional and took the time to reach out and schedule a return service ASAP to look at the problem. Issue was resolved and we are happy with their service.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/19/2019 Category: Service
Car received worse than I left it
Brought car in for routine maintenance and inspection and received it back with the cooling fan not working! Actually overheated in traffic on the highway and had to pull over to let it cool off.
JOHN N., service manager from Central Avenue Hyundai responded on 05/20/2019

Thank you for taking the time to come by and speak with me. 

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

Verified Customer
Tarrytown, NY
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Great Service Department Team
I had some issues initially with my vehicle, but thanks to John Nunziata and Bret at the service department, which they got involved, my issues are being resolved and taken care of. Thanks to these two gentlemen, they made my experience with Central Avenue Hyundai, a more pleasant experience. They were extremely helpful and they understood my needs. I will definitely return to Central Avenue Hyundai to purchase a new vehicle thanks to them!

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/13/2019 Category: Service
Watch out if you need a new engine!
My car broke down in January from a family trip out of state, and it took them 4 months to complete the job, and costed them MORE to replace the engine than to just buy out my car and put me into a new one. Poor top management decision. If they make those kind of decisions, I wounder what goes on behind the scene!
JOHN N., service manager from Central Avenue Hyundai responded on 05/14/2019

Thank you for taking the time to speak with me.

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

DD
Daniel D.
White Plains, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/27/2019 Category: Service
Oil overfill
If a basic oil change can’t be done properly, twice, I cannot imagine the success rate of more complex repairs and service. The first time it happened the guy recieving the car lectured me as if I had improperly done the oil change myself. I have to bring the car back now and I won’t be surprised if it’s like that again.
JOHN N., service manager from Central Avenue Hyundai responded on 04/27/2019

Thank you for taking the time to speak with me. We appreciate your business.

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

HP
Herbert P.
New Rochelle, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/16/2019 Category: Service
Upset with dealership
See above. I was going to buy the car off lease or get a new one.
Changed my mind and will look for another brand
JOHN N., service manager from Central Avenue Hyundai responded on 04/18/2019

Thank you for your feedback. Sorry to hear about your experience someone will be in contact with you.

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

CK
Christine K.
Hartsdale, NY
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/09/2019 Category: Service
Service from hell.
Brought my car for an oil change, car was working perfect, never had an issue with it. Four days later my car will not start
JOHN N., service manager from Central Avenue Hyundai responded on 03/11/2019

Thank you for taking the time to speak with me.

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

NR
Nicki R.
Yonkers, NY
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/25/2019
Worst experience ever
These people are straight up crooks and con-artist I paid my money for a Elantra and they didn’t want to tell me if the car was damaged!!!! Come to find out the car was severely damaged by a natural disaster and was in multiple accidents
PATRICK M. from Central Avenue Hyundai responded on 03/02/2019

Hi Nicki,

Please let me a convenient time to discuss your experience.  Our goal is to make sure every customer whether they purchase a vehicle or not has a wonderful experience.

Regards,

Patrick


TC
Todd C.
Yorktown Heights, NY
2016 Hyundai Veloster
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/16/2019 Category: Service
Sucks
Bad
JOHN N., service manager from Central Avenue Hyundai responded on 02/19/2019

I will have the Service Mananger John Nunziata contact you about your last service visit.

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

MN
Marie N.
Yonkers, NY
2009 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/06/2019 Category: Service
Rescore
I was contacted by Service manager, who was very pleasant, and tried to "resolve" the issue. He sent me a check representing "incorrect diagnosis", but a partial refund was not enough to correct the wrong. I felt like a fool, they really took advantage of an elder lady, and the only reason they sent partial refund was because I gave them a very poor review, for a very poor service.
The Service manager was very nice, but he cannot repair what was already done.

Overall Rating 1/5rating 1rating 1rating 1rating 1
02/06/2019 Category: Service
Horn not working
In the second visit they repair the piece of wire that was chewed up by rodents, and said they installed a new horn in less than an hour. I spent over $500.00 for the repair of a piece of wire. Unfortunately I heard of all the people that had problems with these people after my experience.
On my first visit I waited for two hours and heard a salesman speak very, very bad about a lady who had purchased the car two months before and she was still dissatisfied with her purchase. He was commenting to another gentleman about the crazy old lady that was driving him crazy. VERY UNPROFESSIONAL in front of other customers. When the lady came back with a gentleman he had a very different attitude.
JOHN N., service manager from Central Avenue Hyundai responded on 02/07/2019

Please contact John Nunziata at 914-831-1500 to speak about your last service visit. Thank you

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

CR
Cindy R.
Yonkers, NY
2018 Hyundai Kona
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/29/2019 Category: Service
Not timely
Terrible experience with drop off personnel. Dropped off the vehicle at 10 am, was told to "make sure I was back by 2 pm", returned at 3 pm and the vehicle STILL had not been serviced. Very dissatisfied with the lack of communication and untimeliness.
JOHN N., service manager from Central Avenue Hyundai responded on 01/29/2019

Thank you for taking the time to speak with me

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

GS
Gabriel S.
Lyndhurst, NJ
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/24/2019
Terrible Dealership
I would give 0 stars if I could. I bought a 2013 Veloster Turbo from Central Ave Hyundai on the basis that the Carfax they presented me was clean with no accidents. Within only 1 year of ownership I had the alignment done 4 times, new tires because they wore out unevenly due to the alignment never being straight for reasons I did not know at the time, and had to replace parts relating the frame/steering. So I go to trade it in because I just cannot afford owning this car, and the Carfax report another dealership shows me says the car has been in 3 accidents, you can imagine my aggravation. Car was valued at $9,000 but they only offered me $4,000 for obvious reasons. Went to multiple dealerships and they all said the same. Had to bite the bullet and take my loss. Contacted the General Manager at Central Ave Hyundai and he wanted nothing to do with me, and was not willing to reimburse me or anything. False Advertisement and horrible customer service. Disgrace.

DA
Dominick A.
Port Chester, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/21/2019 Category: Service
Sales good. Service not good
The sales department is great; yet had problems with the service department.
JOHN N., service manager from Central Avenue Hyundai responded on 01/24/2019

Please contact John Nunziata to speak about your last service visit at 914-831-1500

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com

KM
Kathleen M.
Katonah, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/08/2019 Category: Service
Waited too long with an app't
Very disappointed. Also there were other people who had an app't that were talking about how long everything was taking
JOHN N., service manager from Central Avenue Hyundai responded on 01/09/2019

Thank you for taking the time to speak with me. We appreciate your business.

John Nunziata
Service Manager
Hyundai of White Plains
914-831-1500
jnunziata@centralave.com