Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1662 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5rating 4.6666691
Original
Overall Rating 2.39394/5Overall Rating 2.39394/5rating 2.39394rating 2.39394rating 2.39394
96% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


LM
Leslie M.
Bolivar, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/13/2016 Category: Service
Waikem Dealerships
Rude staff, terrible service and now I have more problems with my car then before it went in for repairs!
DAVID S. from Waikem Hyundai responded on 11/14/2016

Leslie,
One of our advisors will be reaching out to you in regards to your visit.  This is not how we conduct business and we will address your concerns.  Thank you for your feedback.

Warmest Regards,
Dave Sams
Director of Fixed Operations


KN
Karen N.
Canton, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/12/2016 Category: Service
Disappointed
I was treated more like an inconvenience than I was a valued customer. I'll be looking for another Hyundai dealer.
DAVID S. from Waikem Hyundai responded on 11/14/2016

We are sorry for your experience.  This is not the experience our customers normally experience.  We appreciate you feedback here and will be addressing your concerns.  We will be reaching out to you to address any outstanding concerns and will take to heart any issues you raised.  We value our customers and strive to provide service that meets or exceeds their expectations.  We did not achieve that on your visit and for that we apologize.  We will be reviewing this with all the personnel involved to correct deficiencies.  Everyone can have a bad day, and I am not sure if that played into it at all, but we also understand we have to be at the top of our game to provide the level of service our clients request.  Thanks again for the feedback. 

Warmest Regards,
Dave Sams
Director of Fixed Operations


RN
Raymond N.
Massillon, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/30/2016 Category: Service
Bad and dishonest people to deal with
dishonest people in the service department
DAVID S. from Waikem Hyundai responded on 10/03/2016

Thank you for responding.  We value your input and after review, know there was miscommunication regarding your vehicle service.  We  follow the factory severe service schedule as directed by the manufacturer and would be happy to provide you a copy from their website as support for their recommendations.  Your advisor will be contacting you to discuss your concerns and provide any additional supporting information you need.


Verified Customer
Canton, OH
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2016 Category: Service
Was very helpful and fixed the issues that I had thank u
Chris was fantastic had a issue and resolved it right away thank u

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/18/2016 Category: Service
Asks for certain things to be done and was not now have to return
Was awesome first time not so great this time
DAVID S. from Waikem Hyundai responded on 08/18/2016

Thank you for responding and letting us know of your concerns.  We value your input and Charlie will be calling to discuss your visit.  We look forward to getting an opportunity to resolve any outstanding concerns you might have.

Warmest Regards,
Dave Sams
Fixed Operations Director
Waikem Auto Group

DAVID S. from Waikem Hyundai responded on 08/19/2016

Thank you for allowing us to resolve your outstanding concerns.  We look forward to serving you in the future!

Warmest Regards,
Charlie Minner


TR
Todd R.
Uhrichsville, OH
2013 Hyundai Elantra Co
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/12/2016 Category: Service
Disappointing Sevice
I had an appointment for 8:30 am to get four new tires and it took 3 1/2 hours for them to complete. I chose to purchase tires from your garage since this is where I purchased my car. Big mistake!!! Not only was my time wasted, but what really topped my wait was seeing 2 people who just walked up get their car service before mine and I had an appointment. Then I had an unexpected labor charge of $140.00 and was never told what the charge was for. When they broke down the old tire to put on the new they discovered the valve stem/tire sensor was bad so they replaced it. I'm guessing this is what caused the labor charge to appear? This floors me that I was charged for this replacement part and was never shown the faulty part, therefore I had to take the service rep word. My last issue is with the new sensor they just replaced. I again was told the light would go off after the car had been driven for a while, however I drove around for 2 1/2 hours and the light never turned off. I made a phone call back to the service dept. and they suggested that I return to the garage. The technician got into the car and cycled the ignition causing the light to turn off. A simple fix that the sevice rep could of shared when they had me on the phone instead of making me come back to the garage when I live 30 miles away. Very disappointing visit I will probably take my car to different hyundai dealership. My car is due for the 90,000 mile maintance, and after this poor experience I have lost all faith in your dealership to complete the job.
DAVID S. from Waikem Hyundai responded on 08/15/2016

I am sorry you had a bad experience.  Charlie Minner will be following up with you to discuss our failing and what we could do differently.  Thank you for letting us know of your concern and giving us a chance to address this for you.

Warmest Regards,
Dave Sams
Director of Fixed Operations
Waikem Auto Group


NB
Nathan B.
Canton, OH
2015 Hyundai Genesis
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/09/2016 Category: Service
Too long and overpriced
Took over 2 hrs for oil change and tire rotation. Then was told air filters needed replaced and the cost was ridiculous.
DAVID S. from Waikem Hyundai responded on 08/10/2016

Nathan,
Thank you for your feedback.  We are sorry your service took longer than expected.  We utilize factory filters which are engineered for your vehicle but are a little more expensive. We did a competitive survey and found our pricing was in line with the market.  However, we are exploring the option of aftermarket filters to offer as a better cost alternative for your Genesis.  Please accept the offer of your next oil change free as we would like to have the opportunity to demonstrate how we are addressing changes in our service to you.

Warmest Regards,
Dave Sams


JF
Jeffrey F.
Louisville, OH
2008 Hyundai Entourage
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/20/2016 Category: Service
Wrong door worked on
Wrong maintenance was done.
Bob S. from Waikem Hyundai responded on 06/21/2016

Hi Jeff: I am sorry for the mix up. We are working on the rear door, it will be done very soon, and my Service advisor was asked by the tech if he was sure that he was working on the right door because of the rear door was taped up, the advisor told him the wrong door. we will fix the latch at no cost to you. it was my Service advisor fault, and we will make it right. again we are sorry.


JS
Josh S.
Louisville, OH
2013 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2016 Category: Service
Redemption
The problem was acknowledged and addressed, waikem went out of their way the second time to accommodate us after a less than desirable 1st experience. The fuel system cleaner seems to have helped the valve noise and they addressed an idler pulley as well.

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/07/2016 Category: Service
Meh.
Didn't acknowledge the problem which is inherit in the engine design.
Bob S. from Waikem Hyundai responded on 06/08/2016

HI  Maggie:  Thanks for taking my call today, I will get the car picked uo right away and get back with you. asap. I will have my Master Hyundai get involved.  Thanks.

Bob S. from Waikem Hyundai responded on 06/14/2016

Hi Maggie:  Thanks for taking you time and bringing your car back in for the idler pulley,  The noise should be gone , if you or your husband hear it again in the future please let me know. Again Thank you for all patience.


NF
Norman F.
Akron, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/07/2016 Category: Service
work done on my air conditioner !
I didn't agree with the results on my air conditioner !
Bob S. from Waikem Hyundai responded on 06/07/2016

Hi Norman, I called and left mesage, if you could call me back, I would like to go over what we found, and if need be show you what we found,  Please call me @ 330-477-5002 ex 1111 or ask for Bob Shippy. Service Director.  Thank you.

Bob S. from Waikem Hyundai responded on 06/09/2016

Thanks again for your reply, I am sorry that we could not get together. If you reconsider please let me know.  Thank you.


JS
Janalee S.
Orrville, OH
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/01/2016 Category: Service
Service paid for but not performed
I was in to have an oil change and tire rotation done back in December. About 2 weeks after the appointment I noticed my tire with the slow leak was still on the same place on my car...meaning the tires were obviously not rotated. They sure did bill me for it though. I have tried calling the dealership twice now leaving messages both times with no one calling me back. I did not buy my car at this specific hyundai dealership, nor will I buy one in the future. Makes me wonder how many other things I've paid for that were not performed.
DAVID S. from Waikem Hyundai responded on 01/04/2016

We thank you for responding to the survey.  We value your input.  We apologize you were not able to reach someone during this busy Holiday season.  Your advisor will be calling you to discuss your concerns and see how we can resolve them.  We stand ready to serve your needs regardless of whether or not you purchased your vehicle from our dealership.  We look forward to discussing this event with you to see how it may be resolved.

Your service Team,
Charlie and Eric.


GM
Gary M.
Massillon, OH
2013 HYUNDAI ELANTRA
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/15/2015 Category: Service
I am not even sure the service I paid for was performed. I am giving 1 star because I have to.
I brought my car in for it's routine service. I had a coupon for a 21 point inspection and oil change. Under the 21 point inspection my tires were supposed to be rotated- and they weren't, they claimed i needed my air filters replaced I said ok only to see the service adviser showing the same filters to the next customer. Sorry, I find it hard to believe that the next lady had a dead honey bee in the corner of her filter also. I hope they at least changed the oil and filters like I paid for. Now I have to pay again to have my tires rotated and it appears I actually need tires. You would like the service adviser would have told me at least so they could sell my tires. I guess he was too busy getting those air filters ready for the next person.
DAVID S. from Waikem Hyundai responded on 12/16/2015

Mr. Mann,
Thank you for the feedback.  We value your input.  We apologize for any misunderstanding.  We do not show the same filter to every customer, but use the filter from each car that the customer owns.  It appears there was poor communication between the advisor and you and that has been addressed.  We will use your input to address any concerns to ensure we improve in needed areas.

Your service team
Charlie and Eric.


DG
DAVID G.
Canal Fulton, OH
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/15/2015 Category: Service
Service recall
After receiving many e mails reminding me of my appointment . I showed up and was told the last head gasket was used and I would have to return again for svc. I wasted 3 hours of my time. I had to follow up and call several times to check on parts delivery over1 month.
My car was not ready when expected. One week after svc. I received special notification to schedule recall svc. That was already completed. Get your act together. Very disappointed.
DAVID S. from Waikem Hyundai responded on 12/15/2015

David,
Thank you for responding to the survey.  In review of your situation, the recall you mentioned, required an inspection to see if the gasket needed replacing.  We normally do carry  them in stock, however in this case, we had to order a replacement.  We apologize for that inconvenience.  We did complete the recall on the next visit in very short order.  The company that sends out the recall notice, is independent of our facility and those cards are sent out some time in advance.  We apologize that you received the card after the recent completion of your recall.  We have discussed this with the company that sends out the notifications and hope this area is more timely.  Once again, thank you for your response.  We will take into consideration your comments and work to improve our offerings. 

Waikem Hyundai Service team,
Charlie and Eric


MS
MIKE S.
Massillon, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/18/2015 Category: Service
Do you care?
I asked how much for an oil change and was told $20. The bill was $28.48 - not $20!
I asked to have the trunk lid looked at and adjusted - No indication that the trunk was even looked at. Still operates the same as when I brought it in. Nothing on the bill to indicate it was looked at.
Found parts laying on the floor the next day and had to return to find out what they were.
When I got a follow-up phone survey I asked for a service advisor to call me and didn't receive a response.
DAVID S. from Waikem Hyundai responded on 11/18/2015

Thank you for responding.  We do care and are interested in discussing this issue with you to resolve your concerns.  Your advisor will be calling you to address any outstanding issues.  We value your input and look forward to working together to resolve your concerns.

Your Service Team,
Charlie and Eric

JB
Jeanne B.
Dover, OH
2012 HYUNDAI ELANTRA
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/29/2015 Category: Service
Dissatisfied with service
The work that was supposed to be done wasn't completed and also the supervisor didn't make sure the work was done
DAVID S. from Waikem Hyundai responded on 06/01/2015

We are sorry that your experience was not up to our normal standards.  We value each customer and will be calling to see how we can resolve this issue with you.  We look forward to a satisfactory resolution.  Thank you for allowing us to assist you in your service needs.
Your Service Team,
Charlie and Doug

DAVID S. from Waikem Hyundai responded on 06/02/2015

We tried to reach you by phone twice and also by text message.  We still look forward to talking with you to discuss your concerns and work to resolve them.

Your Service Team
Charlie and Doug


RG
ROBERT G.
Massillon, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/20/2014 Category: Service
Missing something?
I purchased my vehicle at this location and that process was fine. I've taken my vehicle in twice, once for service and once for a problem and they have missed a problem or not totally fixed the problem twice. Each time i've had to return and waste more of my time. Will not buy a hyundai again or go to Waikem.
DAVID S. from Waikem Hyundai responded on 10/20/2014

In checking your history, it appears the last visit was for a wobble which was atributed to a bent wheel which was declined.  If there is another issue or other item not previously brought to our attention, please let us know.  We do care in regards to your visit and the repairs provided and would like the opportunity to resolve any outstanding items you have.  Please contact us so we can address and resolve any concerns. 

Thank you in advance for giving us the opportunity to assist you.

Your service team,
Charlie and Doug


PD
Pete D.
Sugarcreek, OH
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/19/2014 Category: Service
Worse than when we started
Returned to pick up my vehicle after having recall work done on it only to find it would not start. When I asked an employee to look at it he had no idea what was wrong and told me I would have to wait on service department to get back from lunch. I live over an hour away and to get back up here would be hard, instead I am forced to wait on them to check what the problem is and attempt to fix it...bad planning and obvious lack of attention to detail led me to an unnecessary trip to only find that they had created a problem we have never had before.
DAVID S. from Waikem Hyundai responded on 08/19/2014

I apologize for the situation.  I am working with the technician to see what the situation is and how we can resolve this to your satisfaction.  I will update this with our resolution.

DAVID S. from Waikem Hyundai responded on 08/20/2014

We examined your battery and charging system. The charging system is working properly and no draws were found in the electrical system.  Your factory original battery had simply failed.  The battery was not covered by warranty, however as a goodwill measure from Waikem, your battery was replaced at no charge.  In addition, to address your need to make a second trip, we filled the tank on your car with gas.  I hope this resolves any concerns you might have. 
Warmest Regards,
Your Hyundai Team
Waikem Hyundai


DR
DEBORAH R.
Wooster, OH
2013 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/20/2014 Category: Service
service department
The people who work here are rude. They promise to call you but dont.
DAVID S. from Waikem Hyundai responded on 01/20/2014

I apologize for you not receiving the follow up call you were promised.  While I am aware of recent issues with our phone system which caused us to replace the entire system, that does not excuse us not calling you back.  I will visit with the team to ensure this is addressed and we work to avoid this at all costs.  In the event I can make any experience better for you personally, I would be glad to help you.
Dave Sams


Verified Customer
Canton, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/23/2018 Category: Service
poor service communication
service person did not call except when returning my calls
Bryan M. from Waikem Hyundai responded on 09/24/2018

Thank you for  responding. I will be calling to discuss your experiences and see how we can resolve any concerns.  This is not the usual experience for our customers, so I would like to see where the process has not worked.  Thank you for letting us know.  I look forward to talking with you.

Charlie Minner
Waikem Hyundai


JM
John M.
Cleveland, OH
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/22/2018 Category: Service
nothing
drove a long way for nothing
Bryan M. from Waikem Hyundai responded on 08/23/2018

Thank you for  responding. I will be calling to discuss your experiences and see how we can resolve any concerns.  This is not the usual experience for our customers, so I would like to see where the process has not worked.  Thank you for letting us know.  I look forward to talking with you.

Charlie Minner
Waikem Hyundai


RS
Ronna S.
Massillon, OH
2016 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/11/2018 Category: Service
Too expensive
Charges way above average.
Bryan M. from Waikem Hyundai responded on 07/11/2018

Thank you for responding.  I appreciate your concerns and will be calling you to discuss your visit.  I look forward to speaking with you.

Bryan Mulligan
Service Manager
Waikem Hyundai