ReScore Reviews™ (33)
Thank you for responding to the survey. I apologize there was an issue that needed resolution and you were frustrated. I will be calling to discuss this visit with you and see how we can resolve it to your satisfaction. We want an open line of cummunication so any concerns or issues you raise will help us as we address any of your concerns.
We are sorry for the circumstances surrounding your visit. Your advisor will be contacting you to address your concerns. We look forward to resolving any outstanding issues.
One of our advisors will be reaching out to you in regards to your visit. This is not how we conduct business and we will address your concerns. Thank you for your feedback.
Director of Fixed Operations
We are sorry for your experience. This is not the experience our customers normally experience. We appreciate you feedback here and will be addressing your concerns. We will be reaching out to you to address any outstanding concerns and will take to heart any issues you raised. We value our customers and strive to provide service that meets or exceeds their expectations. We did not achieve that on your visit and for that we apologize. We will be reviewing this with all the personnel involved to correct deficiencies. Everyone can have a bad day, and I am not sure if that played into it at all, but we also understand we have to be at the top of our game to provide the level of service our clients request. Thanks again for the feedback.
Director of Fixed Operations
Thank you for your response. We can understand your decision to use non-certified or non factory trained personnel to perform your repairs, however the factory trained personnel know your vehicle the best. They have access to the latest technology and updates so your vehicle is kept in peak operating condition to better serve you. The training and technology provided do have an expense involved, but the factory also helps by giving a 12 month 12000 mile warranty on all work performed using factory designed parts. Any time you feel you would like an alternative option, please let us know and we will work to provide another pricing alternative that might allow you to still utilize factory trained techs to perform the work.
Your Hyundai Service Team
Charlie and Kasey
Thank you for responding. We value your input and after review, know there was miscommunication regarding your vehicle service. We follow the factory severe service schedule as directed by the manufacturer and would be happy to provide you a copy from their website as support for their recommendations. Your advisor will be contacting you to discuss your concerns and provide any additional supporting information you need.
Thank you for responding. Charlie found it a pleasure to serve you. The technician in question on your previous visit has moved on and is no longer here. We are glad this was a great experience. We will continue to demonstrate our commitment to you and all our client base. We look forward to serving your needs in the future.
We understand your concern. We also know you do not own this car and are haaving it removed from your ownership. As such we are sorry you had a bad experience in the past even though it was not this visit since you no longer own this car. We will have this corrected in the database as you have requested.
Thank you for letting us know of your concerns. We will be conducting a meeting with every member of the team to correct this oversight. Please accept the offer of a free oil change on us to let you know we are sincere and working to correct this behavior. We look forward to serving you in the future.
Your Hyundai Service TEam
Charlie and Kasey
I am sorry you had a bad experience. Charlie Minner will be following up with you to discuss our failing and what we could do differently. Thank you for letting us know of your concern and giving us a chance to address this for you.
Director of Fixed Operations
Waikem Auto Group
Thank you for your feedback. We are sorry your service took longer than expected. We utilize factory filters which are engineered for your vehicle but are a little more expensive. We did a competitive survey and found our pricing was in line with the market. However, we are exploring the option of aftermarket filters to offer as a better cost alternative for your Genesis. Please accept the offer of your next oil change free as we would like to have the opportunity to demonstrate how we are addressing changes in our service to you.
Hi: WE are looking into this and My service advisor Charlie will call you and get this taken care of. Thanks.
Thanks for coming in yesterday. We were able to correct the synthetic oil issue for you. If the noise you were experiencing does return, please feel free to stop in without an appointment so we can address it for you. Thank you for your patience. We look forward to working with you in the future.
Bob Shippy and Dave Sams
Hi Brain: I am sorry that you are upset with the prices of our parts and labor Part of our job here is to inform you of the condition of your vehicle, Good Bad or other, The tech did find the leak after it started to leak, we took care of that under your warranty, then we told you what maintenance was due or what items should have been replaced due to then being worn out or dirty, you stated No Thanks, and that was that, and as far as you buying a filter at Amazon, we did not offer you an after market filter, we sell OEM parts that are made for your car. Please call some other Hyundai or KIA dealer and compare us to them, Not after market. If you would like to discuss this further please give me a call at 330-477-5005 ex 1111. Thank you.
Hi Lisa: My Name is Bob Shippy, I am The Service Director here at Waikem Motors. It Looks like we made you do most of the work in the repair of your vehicle, I am sorry for that, I have made some changes here in the last few days here, I would like to talk to you about your problem and make sure that this does not happen to other customers, Thank you for letting me know what your experience was, I will be reaching out to see what I can do to for you on this bad experience. Thank you.
Hi again Lisa. Thanks for taking the time and speaking with me. Please when you come for you service ask for me. I would like to Apologize in person, and take care of you oil change service. Again Thank you.
Hi Jeff: I am sorry for the mix up. We are working on the rear door, it will be done very soon, and my Service advisor was asked by the tech if he was sure that he was working on the right door because of the rear door was taped up, the advisor told him the wrong door. we will fix the latch at no cost to you. it was my Service advisor fault, and we will make it right. again we are sorry.
Hi , This will not happen again, I am sorry my Advisor droped the ball . They are on ther way. and Thanks for calling me.
Thank you. I have put the paper work in the mail. and thanks for the rescore. I fyou have any questions please call me. Again Thanks.
HI Darrel: My name is Bob Shippy, I am the service director here at Waikem motors, when our tech's drove the vehicle they advised me that there was no abnormal transmission problem, this vehicle has a dual clutch and a fly by wire, there is no throttle cable it works threw a computer, I would be more then happy to go for a test drive with you and explain what you are feeling, this system is not what you other cars have had, this is new technology . give me a call and we can get together. Thanks
330-477-5002 ex 1111 Bob Shippy.
Hi Darrel: I would really like to get this Issue resolved, if you are not interested it solving this please let me know, I will close this case and will not bother you again. but if you would like to know if there is a problem or not also please call me and we can recheck and test drive with you. Thanks.
HI Maggie: Thanks for taking my call today, I will get the car picked uo right away and get back with you. asap. I will have my Master Hyundai get involved. Thanks.
Hi Maggie: Thanks for taking you time and bringing your car back in for the idler pulley, The noise should be gone , if you or your husband hear it again in the future please let me know. Again Thank you for all patience.
Hi Norman, I called and left mesage, if you could call me back, I would like to go over what we found, and if need be show you what we found, Please call me @ 330-477-5002 ex 1111 or ask for Bob Shippy. Service Director. Thank you.
Thanks again for your reply, I am sorry that we could not get together. If you reconsider please let me know. Thank you.
We thank you for responding to the survey. We value your input. We apologize you were not able to reach someone during this busy Holiday season. Your advisor will be calling you to discuss your concerns and see how we can resolve them. We stand ready to serve your needs regardless of whether or not you purchased your vehicle from our dealership. We look forward to discussing this event with you to see how it may be resolved.
Your service Team,
Charlie and Eric.