Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1670 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5rating 4.6666691
Original
Overall Rating 2.39394/5Overall Rating 2.39394/5rating 2.39394rating 2.39394rating 2.39394
96% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


LB
Lorraine B.
Canton, OH
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/08/2019 Category: Service
Could have been more knowledgeable
I went to your facility to get my steering checked and they told me it was my struts and wheel bearings. I had them replace the wheel bearing and I had to wait to get the struts replaced. The steering was still bad. They told me the steering would improve once the struts were replaced. I don’t see the relevance struts made with steering, so I got another opinion. I went ahead and ordered struts and took my vehicle to my mechanic to have them put on. I told them about my steering problem and they put my vehicle on the lift and said the struts were leaking but they had nothing to do with the steering. Upon further examination, they found the problem right away. It was the rack and pinion steering system that was bad. Waikem should have seen this right away and instead told me the struts were causing the steering problem. Sounds to me the technician needs to hone up on their mechanics skills. My car wasn’t safe to drive because of a misdiagnosis.
DAVID S. from Waikem Hyundai responded on 03/08/2019

Lorraine,
Thank you for responding and letting us know of your experience.  We will be calling you to discuss the events and to see what we can do to resolve your concerns.  Thank you for giving us the opportunity to assist.

Dave Sams
Waikem Hyundai


BL
Brian L.
Navarre, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/06/2019 Category: Service

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/06/2019 Category: Service
Hyundai recall
Very courteous and on the ball . Took care of me right away , explained the reason for the recall and what it fixed . Was in and out in less than an hour.
Bryan M. from Waikem Hyundai responded on 03/07/2019

  
Bryan M. from Waikem Hyundai responded on 02/16/2019
Thank you for letting us know about your experience.  We will be calling you to discuss your experience and see how we can resolve this for you.

Bryan Mulligan
Service Manager
Waikem Hyundai


Verified Customer
Canton, OH
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/31/2019 Category: Service
Quick and close to home
Not over priced and they get you in and out. Close to home
DAVID S. from Waikem Hyundai responded on 02/01/2019

Thank you for responding.  Either Charlie or Bryan will be contacting you to discuss your experience.  We value your input and look forward to addressing your concerns.

Dave Sams
Waikem Hyundai


JS
John S.
Massillon, OH
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/31/2018 Category: Service
Service and repair of 4000 mile vehicle
I should not have to worry about ANYTHING breaking on my car. I still say the jack is defective as I got a flat 1 month after I bought it. While jacked up on flat pavement the jack buckled causing it to fall almost smashing my husband, thank God he got out of the way and only the car was damaged. When I told Chuck this, he said we inspected your jack it's fine so I guess you better call a body shop. That's great service? I think not.
DAVID S. from Waikem Hyundai responded on 08/31/2018

Thank you for letting us know of your concern.  I am relaying this information to our Service Director Bryan Mulligan for follow up. He will talk with Charlie and call you to discuss the issue you have and a possible resolution.  
Once again, thank you for letting us know.

Dave Sams
Waikem Hyundai


MA
Melissa A.
North Canton, OH
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2018 Category: Service
Follow up to first service appt
Was glad to here back so quickly regarding my concern and have it addressed. Appreciate the follow up and explanation of services available. In addition they offered to a wash when I am available. Will certainly take them up on the offer next time I am that direction.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/05/2018 Category: Service
First Service Appt
They did a great job getting me in promptly when I needed to adjust my fist service appt, service representative was knowledgeable and took time to explain what I was due for and showed me around since it was my first visit. They completed my services quickly but I was disappointed my vehicle was dirty and thought it should be given a compliment at wash with its appointment.
Bryan M. from Waikem Hyundai responded on 08/06/2018

Thank you for  responding. I will be calling to discuss your experiences and see how we can resolve any concerns.  This is not the usual experience for our customers, so I would like to see where the process has not worked.  Thank you for letting us know.  I look forward to talking with you.

Charlie Minner
Waikem Hyundai


Verified Customer
Massillon, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Service and follow up
David was wonderful with following up with me. He diagnosed the problem and put a plan into place to resolve it. Everyone is always wonderful there, Ryan has helped me before and was just as pleasant.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/26/2018 Category: Service
Service
The service there is always wonderful. The only thing i would complain about in the quality inspection of the work they've done. It has been several times where I had to return to get an issue fixed.
DAVID S. from Waikem Hyundai responded on 07/27/2018

Thank you for  responding. I will be calling to discuss your experiences and see how we can resolve any concerns.  This is not the usual experience for our customers, so I would like to see where the process has not worked.  Thank you for letting us know.  I look forward to talking with you.

Charlie Minner
Waikem Hyundai


Verified Customer
Wadsworth, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/22/2018 Category: Service
Service
Nice advisor but my biggest complaint is you buy a car and would love to get service and repairs done at the place you bought it but the labor cost are so astronomical it makes you go elsewhere.
DAVID S. from Waikem Hyundai responded on 06/22/2018

Thank you for responding.  I appreciate your concerns and will be calling you to discuss your visit.  I look forward to speaking with you.

Charlie Minner
Assistant Manager
Waikem Hyundai


DK
Denise K.
Canton, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/10/2018 Category: Service
Review
I didn't intend to write a public review as part of this survey.
Bryan M. from Waikem Hyundai responded on 06/11/2018

Thank you for responding. I will be calling you to discuss your concerns and work toward a resolution.  I look forward to speaking with you.

Bryan Mulligan
Service Director
Waikem Hyundai


Verified Customer
Canton, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Problem Solved
I am happy with my service now. It was satisfactorily resolved. Bryan was quick to resolve the issue.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/04/2018 Category: Service
Not fully satisfied with the service on my car
The car is wonderful. The service takes more than 1 1/2 hours for an oil change and they failed twice to rotate my tires. I might recommend this business to a friend because I love the car. I truly am disappointed in the service. I cannot answer the last question at this time. If service improves I could recommend Waikem Hyundai.
Bryan M. from Waikem Hyundai responded on 06/05/2018

Thank you for responding. It was my pleasure to help you on this visit.  If you need anything or I can help in any way, please let me know.  Don't forget to check our website for any specials prior to your next visit.  

Ryan Moorhead
Waikem Hyundai


Verified Customer
Carrollton, OH
2011 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/03/2018 Category: Service
Oil change
Didn’t even get a new sticker indicating when next oil change is due
DAVID S. from Waikem Hyundai responded on 04/04/2018

Thank you for responding.  I will be calling you to discuss your visit.  I look forward to discussing your experience and to see what we can do to resolve any concerns you may have.

Charlie Minnner
Waikem Hyundai


BB
Benjamin B.
Canal Fulton, OH
2012 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/31/2018 Category: Service
ELENTRA SERVICE
THANK FULL FOR FACTORY RECALL REPAIRS. THE CREW ALSO NOTICED OTHER ISSUES AS EXPECTED. ONE OF WHICH WAS A LEAKING BATTERY. THE OTHER WAS BRAKES AND ROTORS. ESTIMATE WAS VERY HIGH AS I TOOK TO MECHANIC FOR $180 LESS EXPENSIVE REPAIR.
Bryan M. from Waikem Hyundai responded on 01/31/2018

Thank you for your response.  I will be calling you to discuss your service experience.  We value your input and feel all our customers are part of our Hyundai Family.  I am sorry we did not meet or exceed your expectations as we normally do. I look forward to your comments and restoring your confidence in our ability to meet or exceed your expectations.

Bryan Mulligan
Waikem Hyundai

DS
Dan S.
Massillon, OH
2008 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2018 Category: Service
Encouraged by the resolved oversight
Their response to a simple oversight was quick and efficient. I received both emails and phone calls, seeking to resolve the issue. Once an appointment was made, the service was performed. What impressed me was the attention to detail that I received. Mr. Minner realized that I was low on fuel. As a way of expressing regret for a simple oversight, he was kind enough to fill up my tank.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/25/2018 Category: Service
Disappointed
I believe there was a simple oversight in the midst of all the work. I cannot complain overall. There really just needs to be a system to double check that everything was done that was expected to be done.
DAVID S. from Waikem Hyundai responded on 01/26/2018

Thank you for responding.  I will be calling to discuss your concerns and ensure we have addressed them to your satisfaction.   We value your feedback and look forward to a quick resolution.

Charlie Minner
Waikem Hyundai


Verified Customer
Massillon, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2018 Category: Service
Appreciate the response
I appreciate Charlie reaching out in reference to my previous complaint. He was very gracious and apologetic. I will give Waikem another try based on that conversation.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/05/2018 Category: Service
Wish it were better
The service was done and i assume it was done correctly, but the service was not explained to me. Instead, I was sentbto the counter to pay and be on my way. As I was walking out around the back of the building to find my car, I noticed that I had been overcharged. My debit card was charged more than the invoice indicated. It was then corrected, but the entire service staff seemed put out by taking care of the customer. Not a very service driven staff
Bryan M. from Waikem Hyundai responded on 01/06/2018

Thank you for your response.  I will be calling you to discuss your service experience.  We value your input and feel all our customers are part of our Hyundai Family.  I am sorry we did not meet or exceed your expectations as we normally do. I look forward to your comments and restoring your confidence in our ability to meet or exceed your expectations.

Bryan Mulligan
Waikem Hyundai


Verified Customer
Canton, OH
2005 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/10/2017 Category: Service
People are nice
Nice people
DAVID S. from Waikem Hyundai responded on 11/10/2017

Thank you for your response.  I would like to discuss your visit and any concerns you may have.  We appreciate your feedback and look forward to resolving any outstanding concerns.  

Bryan Mulligan
Service Director
Waikem Hyundai


JM
Jessica M.
Massillon, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2017 Category: Service
they did a good job
The techs did a good job on my car and the service manager worked great with me. Thank you!!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/15/2017 Category: Service
All that money
I spent almost $500 with your dealership and my car couldn't have been washed at least? I mean, sure I got a business card with a handwritten "1 free wash" on the back because I asked but it should be routine as much as you charge.
DAVID S. from Waikem Hyundai responded on 09/15/2017

Jessica,
Thank you for your response. It through feedback that we can address your concerns.  We do not have a car wash facility in our store yet.  It has been under consideration by upper management.  In an effort to address  your concern, you were offered a free wash which will be handled on an exceptional basis.  We hope to have this remedied by the end of the year so it will be routine in the future.  Please accept our apology for the inability to offer car washes at this time.  Any time you have a need or request, please communicate it to your advisor and we will strive to meet or exceed your expectations.  Thank you for understanding during this improvement process that is being undertaken.

Brian Mulligan
Service Director
Waikem Hyundai


JH
James H.
Sugarcreek, OH
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/08/2017 Category: Service
Disappointing Service
The scheduled service was not performed. The customer service rep told us that a 15,000 mile check up was due which was what had been scheduled to take place. My husband agreed and said that we had scheduled that service for today however when the car was brought back, a regular service had been performed. We have been very pleased with the service up until this time. We live 45-60 minutes away and now we need to schedule another time to bring the car back to have the correct service performed. Very frustrated at the communication breakdown.
DAVID S. from Waikem Hyundai responded on 08/08/2017

Thank you for letting us know of your concerns.  I will be reviewing your service visit and get with the advisor that assisted you so we can address your concerns. Please accept our apology for any misunderstanding on our part.  I will follow up with you to ensure your satisfaction.

Bryan Mulligan
Service Director
Waikem Hyundai


EM
Eli M.
Dundee, OH
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/01/2017 Category: Service
trying to do things that is not needed
not good
DAVID S. from Waikem Hyundai responded on 08/01/2017

Thank you for responding.  I will be contacting you to see what we can do to assist you with your concerns.  

Bryan Mulligan
Service Director
Waikem Hyundai


Verified Customer
Canton, OH
2016 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/06/2017 Category: Service
Great and fast for last minute
Got me in last minute on a holiday weekend! Quick fix and no hassle.
DAVID S. from Waikem Hyundai responded on 07/06/2017

Thank you for your response. We value your feedback and will be calling you to discuss any concerns you may have.

Charie Minner
Waikem Hyundai


JS
John S.
Canton, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2017 Category: Service
Revised Review
Waikem addressed my concerns.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/23/2017 Category: Service
Sonata service
Average
DAVID S. from Waikem Hyundai responded on 05/24/2017

Thank you for responding.  I will be calling to discuss your concerns and see if we are able to resolve any issues you may have.

Charlie Minner
Waikem Hyundai


MB
Marie B.
New Philadelphia, OH
2009 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2017 Category: Service
return visit
Your service department was extremely good at resolving my problems with the last service visit. After checking the right rear tire for any defect and proper sealing and changing the rear window wiper, I am confident of safety of my vehicle. Your service manager was very reassuring to the quality of service and went above and beyond with to make me more comfortable with your service department. My confidence in your establishment has been renewed. Thank you for your concern and rapid response.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/15/2017 Category: Service
Like the vehicle, fairly decent time & amount for service. Depending on future service, I am skeptical of your quality assurance processes.
I depend on your efficiency for my passengers safety when I drive my car. When you say you did something, I need it to be true.
DAVID S. from Waikem Hyundai responded on 05/16/2017

Thank you for responding,  I eill be calling to review your concerns and address a resolution for you.

Sincerely,
Bryan Mulligan
Waikem Hyundai