Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1703 Reviews

ReScore Reviews™ (34)

ReScore
Overall Rating 4.6764685/5Overall Rating 4.6764685/5Overall Rating 4.6764685/5Overall Rating 4.6764685/5rating 4.6764685
Original
Overall Rating 2.41176/5Overall Rating 2.41176/5rating 2.41176rating 2.41176rating 2.41176
96% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


NF
Norman F.
Akron, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/07/2016 Category: Service
work done on my air conditioner !
I didn't agree with the results on my air conditioner !
Bob S. from Waikem Hyundai responded on 06/07/2016

Hi Norman, I called and left mesage, if you could call me back, I would like to go over what we found, and if need be show you what we found,  Please call me @ 330-477-5002 ex 1111 or ask for Bob Shippy. Service Director.  Thank you.

Bob S. from Waikem Hyundai responded on 06/09/2016

Thanks again for your reply, I am sorry that we could not get together. If you reconsider please let me know.  Thank you.


JS
Janalee S.
Orrville, OH
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/01/2016 Category: Service
Service paid for but not performed
I was in to have an oil change and tire rotation done back in December. About 2 weeks after the appointment I noticed my tire with the slow leak was still on the same place on my car...meaning the tires were obviously not rotated. They sure did bill me for it though. I have tried calling the dealership twice now leaving messages both times with no one calling me back. I did not buy my car at this specific hyundai dealership, nor will I buy one in the future. Makes me wonder how many other things I've paid for that were not performed.
DAVID S. from Waikem Hyundai responded on 01/04/2016

We thank you for responding to the survey.  We value your input.  We apologize you were not able to reach someone during this busy Holiday season.  Your advisor will be calling you to discuss your concerns and see how we can resolve them.  We stand ready to serve your needs regardless of whether or not you purchased your vehicle from our dealership.  We look forward to discussing this event with you to see how it may be resolved.

Your service Team,
Charlie and Eric.


GM
Gary M.
Massillon, OH
2013 HYUNDAI ELANTRA
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/15/2015 Category: Service
I am not even sure the service I paid for was performed. I am giving 1 star because I have to.
I brought my car in for it's routine service. I had a coupon for a 21 point inspection and oil change. Under the 21 point inspection my tires were supposed to be rotated- and they weren't, they claimed i needed my air filters replaced I said ok only to see the service adviser showing the same filters to the next customer. Sorry, I find it hard to believe that the next lady had a dead honey bee in the corner of her filter also. I hope they at least changed the oil and filters like I paid for. Now I have to pay again to have my tires rotated and it appears I actually need tires. You would like the service adviser would have told me at least so they could sell my tires. I guess he was too busy getting those air filters ready for the next person.
DAVID S. from Waikem Hyundai responded on 12/16/2015

Mr. Mann,
Thank you for the feedback.  We value your input.  We apologize for any misunderstanding.  We do not show the same filter to every customer, but use the filter from each car that the customer owns.  It appears there was poor communication between the advisor and you and that has been addressed.  We will use your input to address any concerns to ensure we improve in needed areas.

Your service team
Charlie and Eric.


DG
DAVID G.
Canal Fulton, OH
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/15/2015 Category: Service
Service recall
After receiving many e mails reminding me of my appointment . I showed up and was told the last head gasket was used and I would have to return again for svc. I wasted 3 hours of my time. I had to follow up and call several times to check on parts delivery over1 month.
My car was not ready when expected. One week after svc. I received special notification to schedule recall svc. That was already completed. Get your act together. Very disappointed.
DAVID S. from Waikem Hyundai responded on 12/15/2015

David,
Thank you for responding to the survey.  In review of your situation, the recall you mentioned, required an inspection to see if the gasket needed replacing.  We normally do carry  them in stock, however in this case, we had to order a replacement.  We apologize for that inconvenience.  We did complete the recall on the next visit in very short order.  The company that sends out the recall notice, is independent of our facility and those cards are sent out some time in advance.  We apologize that you received the card after the recent completion of your recall.  We have discussed this with the company that sends out the notifications and hope this area is more timely.  Once again, thank you for your response.  We will take into consideration your comments and work to improve our offerings. 

Waikem Hyundai Service team,
Charlie and Eric


MS
MIKE S.
Massillon, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/18/2015 Category: Service
Do you care?
I asked how much for an oil change and was told $20. The bill was $28.48 - not $20!
I asked to have the trunk lid looked at and adjusted - No indication that the trunk was even looked at. Still operates the same as when I brought it in. Nothing on the bill to indicate it was looked at.
Found parts laying on the floor the next day and had to return to find out what they were.
When I got a follow-up phone survey I asked for a service advisor to call me and didn't receive a response.
DAVID S. from Waikem Hyundai responded on 11/18/2015

Thank you for responding.  We do care and are interested in discussing this issue with you to resolve your concerns.  Your advisor will be calling you to address any outstanding issues.  We value your input and look forward to working together to resolve your concerns.

Your Service Team,
Charlie and Eric

JD
JEFFREY D.
Canton, OH
2011 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2015 Category: Service
Waikem Hyundai
Prompt courteous & efficient service.
DAVID S. from Waikem Hyundai responded on 11/09/2015

Thank you for your response.   We appreciate your feedback and will share it with the team.  Please let us know if any need arises that we can assist with.  We look forward to serving you in the future!

Your Service team,
Charlie and Eric


JB
Jeanne B.
Dover, OH
2012 HYUNDAI ELANTRA
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/29/2015 Category: Service
Dissatisfied with service
The work that was supposed to be done wasn't completed and also the supervisor didn't make sure the work was done
DAVID S. from Waikem Hyundai responded on 06/01/2015

We are sorry that your experience was not up to our normal standards.  We value each customer and will be calling to see how we can resolve this issue with you.  We look forward to a satisfactory resolution.  Thank you for allowing us to assist you in your service needs.
Your Service Team,
Charlie and Doug

DAVID S. from Waikem Hyundai responded on 06/02/2015

We tried to reach you by phone twice and also by text message.  We still look forward to talking with you to discuss your concerns and work to resolve them.

Your Service Team
Charlie and Doug


ST
SHELILAH T.
2014 Hyundai Azera
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/20/2014 Category: Service
The lack of customer service beyond the initial sale is unheard of by me.
I would buy a car there and choose a different service provider in another city.
DAVID S. from Waikem Hyundai responded on 11/21/2014

I am sorry that your experience is not like the majority of our other clients.  We would like to  discuss with you where the breakdown was and learn how we can avoid the circumstances that led to your displeasure.  Your advisor will contact you to address your concerns.  Thank you for your feedback.  Many of our clients have also done the same with very positive feedback so we are confident that we can address your concerns and hopefully earn your support.  Thank you for giving us a chance to make a difference.

Your Service Team,
Charlie and Doug


RG
ROBERT G.
Massillon, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/20/2014 Category: Service
Missing something?
I purchased my vehicle at this location and that process was fine. I've taken my vehicle in twice, once for service and once for a problem and they have missed a problem or not totally fixed the problem twice. Each time i've had to return and waste more of my time. Will not buy a hyundai again or go to Waikem.
DAVID S. from Waikem Hyundai responded on 10/20/2014

In checking your history, it appears the last visit was for a wobble which was atributed to a bent wheel which was declined.  If there is another issue or other item not previously brought to our attention, please let us know.  We do care in regards to your visit and the repairs provided and would like the opportunity to resolve any outstanding items you have.  Please contact us so we can address and resolve any concerns. 

Thank you in advance for giving us the opportunity to assist you.

Your service team,
Charlie and Doug


PD
Pete D.
Sugarcreek, OH
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/19/2014 Category: Service
Worse than when we started
Returned to pick up my vehicle after having recall work done on it only to find it would not start. When I asked an employee to look at it he had no idea what was wrong and told me I would have to wait on service department to get back from lunch. I live over an hour away and to get back up here would be hard, instead I am forced to wait on them to check what the problem is and attempt to fix it...bad planning and obvious lack of attention to detail led me to an unnecessary trip to only find that they had created a problem we have never had before.
DAVID S. from Waikem Hyundai responded on 08/19/2014

I apologize for the situation.  I am working with the technician to see what the situation is and how we can resolve this to your satisfaction.  I will update this with our resolution.

DAVID S. from Waikem Hyundai responded on 08/20/2014

We examined your battery and charging system. The charging system is working properly and no draws were found in the electrical system.  Your factory original battery had simply failed.  The battery was not covered by warranty, however as a goodwill measure from Waikem, your battery was replaced at no charge.  In addition, to address your need to make a second trip, we filled the tank on your car with gas.  I hope this resolves any concerns you might have. 
Warmest Regards,
Your Hyundai Team
Waikem Hyundai


DR
DEBORAH R.
Wooster, OH
2013 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/20/2014 Category: Service
service department
The people who work here are rude. They promise to call you but dont.
DAVID S. from Waikem Hyundai responded on 01/20/2014

I apologize for you not receiving the follow up call you were promised.  While I am aware of recent issues with our phone system which caused us to replace the entire system, that does not excuse us not calling you back.  I will visit with the team to ensure this is addressed and we work to avoid this at all costs.  In the event I can make any experience better for you personally, I would be glad to help you.
Dave Sams


O
O.
Canton, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/17/2013 Category: Service
Disagree with the charges
Not satisfied that the part i cam in for was not covered under warranty.
DAVID S. from Waikem Hyundai responded on 09/17/2013

The damage to the hood latch was from rocks that were caught in the latch assembly. Prior to coming in to the dealership, the latch was damaged by someone trying to open the latch assembly.  Unfortunately, Hyundai does not cover rocks getting wedged into a latch.  If you would like us to pursue some type of goodwill with Hyundai, we would be glad to do so.  Since we had no indication this was an issue while you were here, we did not pursue that action.  We look forward to trying to assist you with the expense of the latch and the labor to install it when it arrives.  If we can assist in any other way, please feel free to contact us.

Dave Sams


RA
Richard A.
Canton, OH
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2019 Category: Service
Friendly people
They do the work and tell you what needs to be done and what they did. Appreciate all that they do.
DAVID S. from Waikem Hyundai responded on 08/22/2019

Richard,
Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, we value your feedback. I know Charlie enjoys your visits.  If you need anything or we can help in any way, please let Charlie know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


LL
Linda L.
Canal Fulton, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/22/2019 Category: Service
x
x
DAVID S. from Waikem Hyundai responded on 08/22/2019

Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, we value your feedback. If you need anything or we can help in any way, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


PR
Pat R.
Massillon, OH
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Staff
Appt. On time. Staff listened to my description of issues as bad as it was. Courteous.
DAVID S. from Waikem Hyundai responded on 08/22/2019

Pat,
Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, we value your feedback. We try to treat everyone as we would like to be treated.  I am glad that came through.  If you need anything or we can help in any way, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Uniontown, OH
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Oil change and tire rotation
Took 30 minutes. Very efficient.
DAVID S. from Waikem Hyundai responded on 08/22/2019

Thank you for letting us know about your experience.  I am glad we were able to service your vehicle and get yo on your way quickly.  As one of our Waikem Hyundai Family, we value your feedback. If you need anything or we can help in any way, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


JS
Jennifer S.
Dover, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Great, friendly, fast
Always happy to drive the extra miles to have Waikem take care of my car!
DAVID S. from Waikem Hyundai responded on 08/22/2019

Jennifer, 
We appreciate your feedback and value you as a member of our Waikem Hyundai Family!  We look forward to your visit.  If you need anything at all, please let Charlie know. 

Dave Sams
Waikem Hyundai


TL
Todd L.
Massillon, OH
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
prompt courteous
friendly on time ,very friendly
DAVID S. from Waikem Hyundai responded on 08/22/2019

Todd,
Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, we value your feedback. We try to treat everyone as family, and in a manner that we would like to be treated.  I am glad that came through. 

If you need anything or we can help in any way, please let Charlie know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Canton, OH
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019 Category: Service
Nice staff
Great staff. Willing to do what it takes to resolve any concerns with servicing

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/18/2019 Category: Service
Nice staff
Fast service
Bryan M. from Waikem Hyundai responded on 08/19/2019

Thank you for responding.  We value your feedback.  Charlie will be calling to discuss any concerns you might have and see what we can do to resolve them.  We look forward to talking with you.

Bryan Mulligan
Service Manager
Waikem Hyundai
330-478-0281#1147


SH
Steven H.
Massillon, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Service experience
Service writer was very pleasant and price was ok,waiting room was comfortable and popcorn was fresh.
DAVID S. from Waikem Hyundai responded on 08/16/2019

Steven,
Thank you for letting us know about your service experience.  We feel our customers are part of our Waikem Hyundai Family.  We try to treat everyone as we would like to be treated.  If you need anything or we can help in any way, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai