Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1662 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5rating 4.6666691
Original
Overall Rating 2.39394/5Overall Rating 2.39394/5rating 2.39394rating 2.39394rating 2.39394
96% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


Verified Customer
North Canton, OH
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2017 Category: Service
Recall
The service department contacted us and graciously went over the part order and situation. He also took time to go over additional recalls and determined only one affects our vehicle and they will do the review when we return. He also explained the two extended warranties on the vehicle. It was wonderful that he called us so quickly. Thank you

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/08/2017 Category: Service
Pending Parts
Pending Parts
Bryan M. from Waikem Hyundai responded on 05/09/2017

Thank you for responding, I will be calling you to discuss your recent visit.


Verified Customer
Massillon, OH
2012 Hyundai Veloster
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/15/2017 Category: Service
hyundai
I got in at 10 and they estimated it to be done at about 1:30-2:00 because they were busy and had to take care of a recall on my car but it got done around 11:40. The waiting room is very nice as well.
Bryan M. from Waikem Hyundai responded on 04/17/2017

Thank you for your kind remarks. After looking into your recall (inspect repair or replace the canister in your evap system.) Times do vary do to the nature of repair or replacement. I'm glad we exceeded your expectations and look foward to your next service visit.


Verified Customer
Massillon, OH
2012 Hyundai Azera
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/11/2017 Category: Service
Great customer service
Nice people but expensive on service
DAVID S. from Waikem Hyundai responded on 04/12/2017

Thank you for responding.  We value your feedback and will be contacting you to discuss your concerns.  All parts used in your repair are factory OEM parts and carry a full warranty.  In addition, our brakes carry a lifetime warranty on the pads.  We offer other alternatives and will be happy to discuss what those would be.  

I look forward to talking with you.

Bryan Mulligan
Charlie Minner
Waikem Hyundai


Verified Customer
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/05/2017 Category: Service
Disapointed this time
Wasnt up to standard this time.
DAVID S. from Waikem Hyundai responded on 04/06/2017

Thank you for your feedback.  I am sorry that we missed your wipers and did not perform a thorough walk around.  I will be calling you today to follow up and see how we can remedy this situation.

Thank you for allowing us to address this concern for you.

Charlie Minner
Waikem Hyundai


DR
Demond R.
Canton, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/07/2017 Category: Service
Great people
People were great, service was quick but being charge $19 to replace a license plate light bulb is a little ridiculous seeing as the bulb itself was only $1.99
DAVID S. from Waikem Hyundai responded on 03/07/2017

Demond,
Thank you for responding and letting know of your concerns.  I will be calling you to discuss your concerns and to see how we can resolve this issue.  

Charlie Minner
Waikem Hyundai


BG
Brent G.
Louisville, OH
2012 Hyundai Azera
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/06/2017 Category: Service
Eh, had better had worse
Average service. Paid for a rental for two days when the actual work completed probably only took an hour or two. Poor scheduling and time management cost me an extra $75 in rental fees. No loaner to offer either.
Bryan M. from Waikem Hyundai responded on 03/07/2017

I regret that we provided you with average service and poor customer experience--it is the exact oppisite of what we pride ourselves on.We value our customer and understand how important it is to offer an exceptional service.Please feel free to contact me @ 330-478-0281 ext#1147 .

Thanks,

Bryan Mulligan
Service Director
Waikem Hyundai


Verified Customer
Canton, OH
2007 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2017 Category: Service
engin light
after talking to service manager ,feel better about my visit.
belive he has done a good job to help.
although autozone would have scan for free.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/18/2017 Category: Service
check engin light
no comment
DAVID S. from Waikem Hyundai responded on 01/19/2017

Thank you for your feedback.  Your advisor will be following up with you to discuss your concerns and the findings with the scan performed.  We value your input and will work to resolve any concerns you may have.

Bryan Mulligan
Service Director
Waikem Hyundai


Verified Customer
Navarre, OH
2006 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/03/2016 Category: Service
Too expensive for repairs
Manager very nice and courteous. Waiting room lets too much noise in from garage, otherwise clean and comfortable. What can I say? You tell me what's wrong with my vehicle during oil changes and I find a much cheaper way to get it done, lol
DAVID S. from Waikem Hyundai responded on 11/03/2016

Thank you for your response.  We can understand your decision to use non-certified or non factory trained personnel to perform your repairs, however the factory trained personnel know your vehicle the best.  They have access to the latest technology and updates so your vehicle is kept in peak operating condition to better serve you.  The training and technology provided do have an expense involved, but the factory also helps by giving a 12 month 12000 mile warranty on all work performed using factory designed parts.  Any time you feel you would like an alternative option, please let us know and we will work to provide another pricing alternative that might allow you to still utilize factory trained techs to perform the work.

Warmest Regards,
Your Hyundai Service Team
Charlie and Kasey


RF
Rhonda F.
Orrville, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/27/2016 Category: Service
Very friendly people
Start actually filling up the fluids!!!
DAVID S. from Waikem Hyundai responded on 08/29/2016

Thank you for letting us know of your concerns.  We will be conducting a meeting with every member of the team to correct this oversight.  Please accept the offer of a free oil change on us to let you know we are sincere and working to correct this behavior. We look forward to serving you in the future.

Warmest Regards
Your Hyundai Service TEam
Charlie and Kasey


NW
Nancy W.
Massillon, OH
2012 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/08/2016 Category: Service
Nice people
Did not fix all that was wrong.It still stalls out when I start it.
Bob S. from Waikem Hyundai responded on 08/09/2016

Hi Nancy:  I have spoke with Charlie this morning on this stalling problem, and I pulled the Repair order, I did not see that there was a problem with the car stalling, so then I spoke with the tech, he only look at a problem with the car stuck in drive and neutral, he fix that and took the car for a test drive, I am sorry that we did not find any other problem, Charlie also advised me that when he spoke with you, he said that you were going to drop off your car for Monday, we will look into it and get with you when we find out what the problem is.  Again I am Sorry and Thanks for letting us know that there was a problem.


BK
Barbara K.
Surprise, AZ
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2016 Category: Service
Thanks for the quick response
Responded quickly to an issue and took care of it immediately.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/03/2016 Category: Service
Kasey was terrific.
Disappointed that they could not fix my problem. Even more disappointed in the condition of my car when I got it back.
Bob S. from Waikem Hyundai responded on 08/04/2016

Hi Barbara:  I am sorry for the condition of the car, I have talked to your service advisor and she advised me on what happened, I will have a long talk with my service tech. Thank you for letting us know. next time you are back in Ohio please let me know, I would like to make it up to you.  Again thank you.


CW
Cheryl W.
North Canton, OH
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/14/2016 Category: Service
Please see my earlier comment
Please see my earlier comment
Bob S. from Waikem Hyundai responded on 07/15/2016

Thank you for giving us the opportunity to serve you. We value your feedback and will share it with the team. We look forward to serving you in the future.

Warmest Regards,
Your Hyundai Service Team
Charlie and Kasey


TP
Terry P.
Canton, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/11/2016 Category: Service
service
not happy with this visit
Bob S. from Waikem Hyundai responded on 07/12/2016

Thank you for your input. We Appreciate you taking time out of your day and filing out this survey. We are really sorry for the Defective washer  if you need any thing to clean your driveway please let me know, I will get you sone help with that. Again I an sorry, 

warmest Regards,
Your Hyundai Service Team
Charlie, Carolyn and Kasey

Bob S. from Waikem Hyundai responded on 07/12/2016

Please give me a call on your next service Visit I will take care of you Oil Change, for your inconvenience.


PM
Patrica M.
North Canton, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2016 Category: Service
Excellent customer service
I have been totally impressed with the concern and follow up of the service department. They are doing everything they can to make sure I am satisfied with the service,

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/09/2016 Category: Service
Excellent customer service
I have been having my car serviced for years by Waikem. I appreciate the concern and follow up
Bob S. from Waikem Hyundai responded on 07/12/2016

Thank you for your input. We Appreciate you taking time out of your day and filing out this survey. And We appreciate you giving us the opportunity to serve you and look forward to serving you in the future. Patrice when you come in for your brakes ask for me and I will get you A discount on you brakes. Again Thank you.

warmest Regards,
Your Hyundai Service Team
Charlie, Carolyn and Brendan


Verified Customer
Canton, OH
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/27/2016 Category: Service
Sales manager a 10, a shame the service advisor wasn't
A new top end vehicle should not of had the transmission problems I experienced
Bob S. from Waikem Hyundai responded on 06/28/2016

Thank you for your input. We Appreciate you taking time out of your day and filing out this survey.

Warmest Regards,
Your Hyundai Service Team
Charlie, Carolyn abd Brendan
 

 
 


 

 
 

Bob S. from Waikem Hyundai responded on 06/28/2016

Hi:  My Name is Bob Shippy:  Service Director here at Waikem, I am sorry that you have experience a problem with your new Hyundai, We do not see many problems with a car this new, But sometimes they happen, with your car there was 2 problems, I also am sorry that you have had a problem with your Service Advisor, Like your car we have also fixed that problem. Again I am sorry for the Problem's. Again I am Sorry. if you would like to speak with me, Please call me at 330--477-5002 ex1111

Thank You.


Verified Customer
Canal Fulton, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/15/2016 Category: Service
Service
They always seem to have a flaw. No one communicates with me about my vehicle status or things that come up, and forget to give me paperwork.
Bob S. from Waikem Hyundai responded on 06/15/2016

Hi , This will not happen again, I am sorry my Advisor droped the ball . They are on ther way. and Thanks for calling me.

Bob S. from Waikem Hyundai responded on 06/16/2016

Thank you. I have put the paper work in the mail. and thanks for the rescore.  I fyou have any questions please call me. Again Thanks.


TH
Tom H.
Dover, OH
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/25/2016 Category: Service
Just do better service.
Had to return to the shop to have service reminder put on windshield. Have brought my car in thee different times to get the gas cap lid fixed and it still does not work right. That's a 45 mile trip for me.
DAVID S. from Waikem Hyundai responded on 01/27/2016

We apologize for the inconvenience you have experienced.  We value your input and will share this with the team.  Please let Charlie know your concern with the fuel filler lid so we can resolve it as soon as possible.  Charlie will also arrange to replace your fuel for your multiple trips to our service drive.  Our aim is to resolve items on one visit.  Thank you again for your feedback.

Warmest Regards,
Your service team,
Charlie and Eric


NB
Nancy B.
Canton, OH
2011 HYUNDAI SONATA
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/21/2015 Category: Service
3
Great service the day of my visit but I am still waiting a response on a previous issue I had. Waikems had to replace the igniton of my car because the key would not turn. I now have different keys for the ignition and doors which I do not feel is acceptable. I did not break the ignition and Hyundai will not change out the locks unless I pay out of pocket. I was told they will get a locksmith to fix this for me but there is not one in the area and the closest is Youngstown or Columbus. They are checking to see who will transport my car to one of these locations. I was there a week ago and have not had a response yet. Never had any other issues this is the first.
DAVID S. from Waikem Hyundai responded on 01/21/2015

Thank you for your response.  Your advisor is working to locate a locksmith who can handle your concerns. To date, none are able to complete what you desire.  Your advisor will contact you today with some options to resolve your concern.  Hyundai is also involved in addressing your concerns to a satisfactory resolution.  Thank you for your patience while we are able to work towards a satisfactory resolution for you.

Warmest Regards,
Your Service Team,
Charlie and Doug


Verified Customer
Massillon, OH
2019 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2019 Category: Service
Good Service
Service was good. Would recommend.
DAVID S. from Waikem Hyundai responded on 07/16/2019

Thank you for responding. It was good to hear from you.  As a valued member of our Waikem Hyundai Family, your feedback is valued. If you need anything at all, please let Jeff know. We look forward to your next visit.

Dave Sams
Waikem Hyundai


PM
Phyllis M.
North Canton, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2019 Category: Service
Time
Wait time is always good.
DAVID S. from Waikem Hyundai responded on 07/03/2019

Phyllis,
Thank you for responding.  It is good to hear from another of our Waikem Hyundai Family!  I am glad we were able to service your vehicle and get you on your way quickly.  We feel that all our customers are part of our Family and I am glad that comes through.  If you need anything at all, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai