Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1664 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5rating 4.6666691
Original
Overall Rating 2.39394/5Overall Rating 2.39394/5rating 2.39394rating 2.39394rating 2.39394
96% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


GD
Geoffrey D.
Canal Fulton, OH
2011 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Always the best
Each time we have service, the team is thorough and professional.
DAVID S. from Waikem Hyundai responded on 07/11/2019

Geoffrey,
Thank you for responding. It was good to hear from you.  As a valued member of our Waikem Hyundai Family, your feedback is valued. If you need anything at all, please let Charlie know. We look forward to your next visit.

Dave Sams
Waikem Hyundai


BM
Barbara M.
Massillon, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Staff and cookies.
Efficient service and pleasant staff.
DAVID S. from Waikem Hyundai responded on 07/10/2019

Barbara,
Thank you for responding. It is good to hear from you. If you need anything or we can help in any way, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


GD
Gwendolyn D.
Canton, OH
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Personnel
The workers are all nice and friendly.
DAVID S. from Waikem Hyundai responded on 07/09/2019

Gwendolyn,
Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, your feedback is valued.  If you need anything or we can help in any way, please let Charlie know. We are looking forward to seeing you on your next visit.


Dave Sams
Waikem Hyundai


DB
Deborah B.
Massillon, OH
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Easy to schedule
Able to schedule appt when I wanted.
DAVID S. from Waikem Hyundai responded on 07/08/2019

Deborah,
Thank you for responding. It is good to hear from you. I am glad we were able to handle your appointment at a date and time you needed.  If you need anything or we can help in any way to make your experience better, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai
Respond
 


LV
Lois V.
Alliance, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Awesome
Quick, friendly service!
DAVID S. from Waikem Hyundai responded on 07/08/2019

Lois,
Thank you for responding. It is good to hear from you. We want you to feel at home here.  If you need anything at all or we can help in any way to make your experience better, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai
Respond
 


WH
William H.
Canton, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
good visit
Just in for tire rotation, but had questions in other areas. Jeff answered them all, in language easy to understand. He was very friendly, cordial and professional.
DAVID S. from Waikem Hyundai responded on 07/05/2019

William,
Thank you for responding. It is good to hear from you. We want you to feel at home here.  I am glad Jeff was able to handle your needs and answer your questions.  If you need anything at all or we can help in any way to make your experience better, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


CH
Charles H.
Smithville, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
Good dealership for service or repairs.
They are always prompt, curteous, prices seem reasonable, and facilities are always clean.
DAVID S. from Waikem Hyundai responded on 07/05/2019

Charles,
Thank you for responding. It is good to hear from you. We want you to feel at home here.  If you need anything at all or we can help in any way to make your experience better, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


MD
Mark D.
Louisville, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
Excellent service
Charlie Minner and the service department provides excellent service and keep my vehicle in optimum condition.
DAVID S. from Waikem Hyundai responded on 07/05/2019

Mark,
Thank you for responding. I agree we have a great team serving our Waikem Hyundai Family!  They really do have our customers' best interest at heart. If you need anything or we can help in any way, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


RS
Robert S.
Canal Fulton, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
Good service
Never feel like I am getting anything I do not need. Like working with Chuck.
DAVID S. from Waikem Hyundai responded on 07/05/2019

Robert,
Thank you for responding. It is good to hear from you. I know Charlie enjoys your visits.  If you need anything or we can help in any way, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


KK
Kathleen K.
Canton, OH
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
Excellent customer service
Charlie adds a personal touch to my service. I like knowing he knows me by name.
DAVID S. from Waikem Hyundai responded on 07/05/2019

Kathleen,
Thank you for responding. It is good to hear from our Waikem Hyundai Family. Charlie feels every customer is part of our family and treats them like he would like to be treated.  I am glad you have experienced his care and concern for each customer.  If you need anything or we can help in any way, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


PM
Phyllis M.
North Canton, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2019 Category: Service
Time
Wait time is always good.
DAVID S. from Waikem Hyundai responded on 07/03/2019

Phyllis,
Thank you for responding.  It is good to hear from another of our Waikem Hyundai Family!  I am glad we were able to service your vehicle and get you on your way quickly.  We feel that all our customers are part of our Family and I am glad that comes through.  If you need anything at all, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
North Canton, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
prompt and courteous
prompt and courteous
DAVID S. from Waikem Hyundai responded on 07/02/2019

Thank you for responding.  It is good to hear from another of our Waikem Hyundai Family!  I am glad we were able to service your vehicle and get you on your way quickly.  We feel that all our customers are part of our Family and I am glad that comes through.  If you need anything at all, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Dalton, OH
2019 Hyundai Santa Fe X
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/01/2019 Category: Service
First Maintenance Service on my new 2019 Hyundai Santa Fe XL
Everything went well except for 2 things:
1.) The work was supposed to take about an hour to complete (LOF & tire rotation). However, it took over 2 hours, because an entry door to the service garage was blocked by a broken down truck, which was finally moved.
2.) I asked the service adviser to reset the service maintenance reminder system to 7500 miles/6 months (in the LCD Display area on instrument panel), which he stated he did. However, the service reminder system was set to "Off", and I can not determine how to reset it to the desired reminder interval. The Owner's Manual does not say how to reset it, only that it can be set and reset.
DAVID S. from Waikem Hyundai responded on 07/02/2019

Thank you for responding.  It is good to hear from another of our Waikem Hyundai Family!  I am sorry about the inconvenience for a truck broken down by the door.  While we didn't cause the blockage, this poses a reasonable question for a backup process for the future.   I will let Charlie know you may be stopping by for us to correct the reminder concern.  Thank you for letting us know about these items and giving us an opportunity to resolve them for you.

Dave Sams
Waikem Hyundai


PD
Paula D.
Canton, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Service
Great service!
Great service!
DAVID S. from Waikem Hyundai responded on 06/28/2019

Paula,
Thank you for responding.  It is good to hear from another of our Waikem Hyundai Family!  I am glad we were able to service your vehicle and get you on your way quickly.  If you need anything at all, please let Charlie know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai
Respond
 


RW
Ruth W.
Massillon, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2019 Category: Service
convenient knowledgeable
work was completed in the time it was quoted technicians were friendly & competent
DAVID S. from Waikem Hyundai responded on 06/28/2019

Ruth,
Thank you for responding.  It is good to hear from another of our Waikem Hyundai Family!  I am glad we were able to service your vehicle and get you on your way quickly.  If you need anything at all, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


LB
Lori B.
Canton, OH
2017 Hyundai
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019 Category: Service
Review
Friendly very good service
DAVID S. from Waikem Hyundai responded on 06/28/2019

Lori,
Thank you for responding. It was great to hear from you.  We value the feedback from our Waikem Hyundai Family.  If you need anything at all, please let Charlie know. We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai
Respond
Respond


GA
Gary A.
North Lawrence, OH
2018 Hyundai
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019 Category: Service
Great Service!
Friendly, knowledgeable and fast! First rate dealership!
DAVID S. from Waikem Hyundai responded on 06/28/2019

Gary,
Thank you for responding. It was great to hear from you.  As a member of our Waikem Hyundai Family, your feedback is valued.  If you need anything at all, please let Jeff know. We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai
Respond
Respond


LC
Lisa C.
Canton, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019 Category: Service
Excellent
I am on my 3rd Sonata and I love it. The 20's look beautiful but I'm moving up to the Santa Fe next and Waikem will be my go to place. Very helpful, respectful and timely with the service department, every time.
DAVID S. from Waikem Hyundai responded on 06/27/2019

Lisa,
Thank you for responding. It was great to hear from you. The Sonata is a great vehicle, but I also think the Santa Fe is awesome! I am sure whatever you pick out will be great.  If you need anything at all, please let Charlie or Jeff know. We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai
Respond


SS
Sherrie S.
New Concord, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019 Category: Service
Nice people and very through
Very kind and helpful
DAVID S. from Waikem Hyundai responded on 06/26/2019

Sherrie,
Thank you for responding. It was great to hear from you.  I am glad our concern for our Waikem Hyundai Family came through.  If you need anything at all, please let Charlie know. We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


TC
Thomas C.
Hackettstown, NJ
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019 Category: Service
Amazing customer service
Jeff was amazing and truly cared about us and our car while it was being serviced! Will recommend this to all of our Ohio friends. Thank you so much for your outstanding world class customer service, Jeff!
DAVID S. from Waikem Hyundai responded on 06/26/2019

Thomas,
Thank you for responding. I love hearing from our Waikem Hyundai Family!  Jeff is truly an asset for us and we try to let him know as much as possible that he is a valued membe of the team!  I know he will enjoy hearing about your report.  If you need anything at all, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai