Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1703 Reviews

ReScore Reviews™ (34)

ReScore
Overall Rating 4.6764685/5Overall Rating 4.6764685/5Overall Rating 4.6764685/5Overall Rating 4.6764685/5rating 4.6764685
Original
Overall Rating 2.41176/5Overall Rating 2.41176/5rating 2.41176rating 2.41176rating 2.41176
96% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


GK
Guy K.
Alliance, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Execellent service!!!!
I arrived early for my service appointment and was promptly taken in. I was told it could take one hour or more but it only took 40 minutes. They also have a nice waiting area with popcorn, coffee, bottled water and more.
DAVID S. from Waikem Hyundai responded on 07/24/2019

Guy,
Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, your feedback is valued.  Charlie does a great job and I am glad he was able to help you with the service on your vehicle.  If you need anything or we can help in any way, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


AB
Adeline B.
North Canton, OH
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Service
Great service
I never go anywhere else for service. Great service team!!
DAVID S. from Waikem Hyundai responded on 07/23/2019

Adeline,
Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, your feedback is valued.  Charlie does a great job and I am glad he was able to help you with the service on your vehicle.  If you need anything or we can help in any way, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


MA
Marcella A.
Massillon, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019 Category: Service
Great service, kind and courteous. Clean atmosphere too!
Convenient drop off box for next day service. Appreciate the call & review of service before pick up.
DAVID S. from Waikem Hyundai responded on 07/23/2019

Marcella,
Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, your feedback is valued.  Jeff does a great job and I am glad he was able to help you with the service on your vehicle.  If you need anything or we can help in any way, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


MT
Michael T.
Canton, OH
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2019 Category: Service
Prompt service
Waikem performed my service timely and efficiently
DAVID S. from Waikem Hyundai responded on 07/22/2019

Michael,
Thank you for letting us know about your experience!  We value the feedback from all of our Waikem Hyundai Family.  If you need anything or we can help in any way, please let Charlie know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


JB
Janet B.
Dennison, OH
2015 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2019 Category: Service
Noise
My car has a noise that it never had before it was serviced
DAVID S. from Waikem Hyundai responded on 07/22/2019

Janet,
Please conatct Charlie about the new noise you are hearing.  We will have you come in as soon as you can so we can address your concern.   Thank you for letting us know about your experience and giving us a chance to resolve this concern.

Dave Sams
Waikem Hyundai


JH
Jack H.
Louisville, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2019 Category: Service
Service
excellent service representative
DAVID S. from Waikem Hyundai responded on 07/22/2019

Jack,
Thank you for letting us know about your experience!  We value the feedback from all of our Waikem Hyundai Family.  If you need anything or we can help in any way, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


PG
Phillip G.
Massillon, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Very Courteous
Staff were very friendly and accommodating.
DAVID S. from Waikem Hyundai responded on 07/19/2019

Phillip,
Thank you for letting us know about your experience!  As one of our Waikem Hyundai Family, your feedback is valued.  We try to treat everyone as if they are one of our family.  I am glad that came through.  If you need anything or we can help in any way, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


GM
Gesualdo M.
Canton, OH
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Mr
Great service!!!!!!
DAVID S. from Waikem Hyundai responded on 07/19/2019

Gesualdo,
Thank you for letting us know about your experience!  As one of our Waikem Hyundai Family, your feedback is valued.  We try to treat everyone as if they are one of our family.  I am glad that came through.  If you need anything or we can help in any way, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


PK
Paula K.
Wooster, OH
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Awesome job
The customer service is amazing!!!
DAVID S. from Waikem Hyundai responded on 07/19/2019

Paula,
Thank you for letting us know about your experience!  As one of our Waikem Hyundai Family, your feedback is valued.  We try to treat everyone as if they are one of our family.  I am glad that came through.  If you need anything or we can help in any way, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Wooster, OH
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Professional and Responsive
Did a great job of fixing the problem and keeping me informed. My service rep was excellent.
DAVID S. from Waikem Hyundai responded on 07/18/2019

Thank you for letting us know about your experience.  As one  of our Waikem Hyundai Family, your feedback is valued.  I am glad we were able to remedy your concern and keep you updated in a timely manner. If you need anything at all, please let Jeff know. We look forward to your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Wooster, OH
2019 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2019 Category: Service
Oil change
Good service, fair price. Could have used a car wash.
DAVID S. from Waikem Hyundai responded on 07/17/2019

Thank you for responding. It was good to hear from you.  As a valued member of our Waikem Hyundai Family, your feedback is valued. We agree about the car wash.  If you noticed, on our Economy lot by the Honda store, we are building a car wash.  It will be free for all our service customers and also available to drive by customers for a fee.  If you need anything at all, please let Charlie know. We look forward to your next visit.

Dave Sams
Waikem Hyundai


SF
Shaun F.
Canton, OH
2008 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Great people
Great people. Always helpful
DAVID S. from Waikem Hyundai responded on 07/17/2019

Shaun,
Thank you for responding. It was good to hear from you.  As a valued member of our Waikem Hyundai Family, your feedback is valued. If you need anything at all, please let Charlie know. We look forward to your next visit.

Dave Sams
Waikem Hyundai


AC
Ann C.
Massillon, OH
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Friendly, courteous at the service counter and mechanics do a great job
Great service...only thing with this service was they forgot to put the reminder sticker on the windshield.

Thanks for the popcorn and water...coffee!
DAVID S. from Waikem Hyundai responded on 07/16/2019

Ann,
Thank you for responding. Sorry about the sticker. Stop by any time and we will remedy this while you wait.  As a member of our Waikem Hyundai Family, your feedback is valued.  If you need anything at all, please let Charlie know. We look forward to your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Massillon, OH
2019 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2019 Category: Service
Good Service
Service was good. Would recommend.
DAVID S. from Waikem Hyundai responded on 07/16/2019

Thank you for responding. It was good to hear from you.  As a valued member of our Waikem Hyundai Family, your feedback is valued. If you need anything at all, please let Jeff know. We look forward to your next visit.

Dave Sams
Waikem Hyundai


LL
Linda L.
Canton, OH
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Friendly and quick timely service
I am so impressed with this service rep. Very friendly and pleasant to work with. In with the new.
DAVID S. from Waikem Hyundai responded on 07/16/2019

Linda,
Thank you for responding. It was good to hear from you. I am glad you got a chance to meet Jeff.  He is a great asset.  He and Charlie make a great team. If you need anything at all, please let Jeff know. We look forward to your next visit.

Dave Sams
Waikem Hyundai


RP
Robert P.
Massillon, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2019 Category: Service
Friendly, competent people!!
I purchased my vehicle at Waikem and have always returned there for service. Couldn't be happier with the service!!
DAVID S. from Waikem Hyundai responded on 07/15/2019

Robert,
Thank you for responding. It was good to hear from you.  We always enjoy serving you and look forward to your next visit.  If you need anything at all, please let Jeff know. We look forward to your next visit.

Dave Sams
Waikem Hyundai


RR
Ray R.
Canton, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2019 Category: Service
Great Service
My last visit I was in and out in no time. Very good service and friendly people.
DAVID S. from Waikem Hyundai responded on 07/15/2019

Ray,
Thank you for responding. It was good to hear from you.  I am glad we were able to perform you service and get you on your way quickly.  We know your time is valuable and want to help you with managing your time.  As a valued member of our Waikem Hyundai Family, your feedback is valued. If you need anything at all, please let Charlie know. We look forward to your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Massillon, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/12/2019 Category: Service
Service
Don't make the service time first thing in the morning (7:30am) unless you drop it off, which wasn't communicated. Staff doesn't arrive until 8am and the service manager was very rude about this.
DAVID S. from Waikem Hyundai responded on 07/12/2019

Thank you for responding. I am sorry to hear about your experience.  Charlie will be calling to discuss your experience and see how we can resolve it for you. Thank you for giving us an opportunity to address your concerns.

Dave Sams
Waikem Hyundai


JT
John T.
Canton, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Experienced people
Excellent professional quick
DAVID S. from Waikem Hyundai responded on 07/11/2019

John,
Thank you for responding. It was good to hear from you.  As a valued member of our Waikem Hyundai Family, your feedback is valued. If you need anything at all, please let Charlie know. We look forward to your next visit.

Dave Sams
Waikem Hyundai


GD
Geoffrey D.
Canal Fulton, OH
2011 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Always the best
Each time we have service, the team is thorough and professional.
DAVID S. from Waikem Hyundai responded on 07/11/2019

Geoffrey,
Thank you for responding. It was good to hear from you.  As a valued member of our Waikem Hyundai Family, your feedback is valued. If you need anything at all, please let Charlie know. We look forward to your next visit.

Dave Sams
Waikem Hyundai