Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1670 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5rating 4.6666691
Original
Overall Rating 2.39394/5Overall Rating 2.39394/5rating 2.39394rating 2.39394rating 2.39394
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


LM
LAURA M.
Orrville, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2015 Category: Service
Great service!
Very fast and efficient service, staff was friendly and explained price/services performed very well.
DAVID S. from Waikem Hyundai responded on 06/11/2015

Thank you for responding to the survey.  We value your input and share it with all to be aware of our successes as well as areas that may need to be addressed.  Thank you for making Waikem your dealer of choice.  We look forward to serving your needs in the future and will be looking forward to your next visit!

Your Service Team
Charlie and Doug


VM
VERONICA M.
Canton, OH
2004 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2015 Category: Service
Great service
I got my car in quick and the service was done in less than an hour. Friendly and knowledgeable staff.
DAVID S. from Waikem Hyundai responded on 06/04/2015

Thank you for letting us know of your experience.  Your input is valued and we use it to learn where we have succeeded and where we can improve our service to our clients.  We enjoyed your visit and look forward to being of service to you in the future.  
Warmest Regards,
Your service team,
Charlie and Doug


SB
SUSAN B.
Scio, OH
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2015 Category: Service
Efficient
thank you.
DAVID S. from Waikem Hyundai responded on 06/03/2015

Thank you for responding.  We strive to be of service to you and all our clients.  Your comments will be shared with the team to help us understand where we succeed as well as find room for improving our service to our clients.  We look forward to serving you in the future.
Your service team,
Charlie and Doug


Verified Customer
North Canton, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2015 Category: Service
Honest, competent and friendly
Easy to communicate with Doug and Charles. Can easily make my car needs known.
DAVID S. from Waikem Hyundai responded on 05/22/2015

Thank you for your response.  We value you input and use any comments to encourage employees as well as  address any concerns.  We look forward to your next visit.

Your Service Team,
Charlie and Doug


Verified Customer
Massillon, OH
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2015 Category: Service
Great Service
Love dealing with these guys! Friendly and care about my needs.
DAVID S. from Waikem Hyundai responded on 05/21/2015

Thank you for answering the survey.  We know you have an choice and are honored that you have chosen Waikem as your dealer of choice.  We look forward to serving you in the future.
Your service team,
Charlie and Doug


AF
Alan F.
Canton, OH
2011 HYUNDAI SONATA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2015 Category: Service
Great Service!!
Ernie, the Service Advisor, was very thorough and the LOF service was quick and inexpensive. The more inexpensive the service, the better I like it. And besides, I also get a chance to visit with John Melito, the salesman who originally sold me the car.
DAVID S. from Waikem Hyundai responded on 05/15/2015

Thank you for choosing Waikem Hyundai as your dealer of choice.  We value your input and look forward to your visits.  We are looking forward to being of service to you in the future.  Please let us know if there is anything else with which we can assist you.

Your service team,
Charlie and Doug


JD
JEFFREY D.
Canton, OH
2011 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2015 Category: Service
professionalism of staff. exceptional customer service skills of staff
i appreciated the quality of service provided
DAVID S. from Waikem Hyundai responded on 05/12/2015

Thank you for your comments.  We value your input and use it to help guide our service to our clients.  We recognize you have a choice and are honored you chose to do business with us.  We look forward to serving your needs in the future.

Your Hyundai Service Team,
Charlie and Doug


KW
KOREN W.
Carrollton, OH
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2015 Category: Service
They are always available when I need an appointment time
I find Doug, the Service Advisor, willing to
listen and pay attention to any service problems that I might have, a good quality for a Service Adv. I have always been satisfied with the work.
DAVID S. from Waikem Hyundai responded on 05/11/2015

We value your input.  We review the comments provided as they help us see where we succeed and where we can make improvements for our clients.  We appreciate your choosing Waikem as your Dealer of Choice.  We look forward to your next visit.

Your Hyundai Team,
Charlie and Doug.


Verified Customer
Canal Fulton, OH
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2015 Category: Service
Great Service
Sincere and Full Service is very helpful and keeps cars in top running order!
DAVID S. from Waikem Hyundai responded on 05/11/2015

Thank you for your input.  We are glad that we could be of service to you.  We strive to treat every customer individually and help them have a great experience.  We look forward to being of service to you in the future.

Your Hyundai Team,
Charlie and Doug


DS
DONNA S.
North Canton, OH
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2015 Category: Service
DS
The friendliness of all employees from salesmen, service techs, cashier.
DAVID S. from Waikem Hyundai responded on 05/05/2015

Thank you for your valued input.  We look forward to your visits and look forward to being of service to  you in the future.

Your Service Team
Charlie and Doug


Verified Customer
Dover, OH
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2015 Category: Service
Friendly Service
Quick and easy
DAVID S. from Waikem Hyundai responded on 04/27/2015

Thank you for choosing Waikem as your dealer of choice.  We value your input and patronage.  We look forward to being of service to you in the future.  Please let us know if there are any other items we can assist you with in the future.

Warmest Regards,
Your service team
Charlie and Doug


CA
CHARLES A.
Canton, OH
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2015 Category: Service
Nice lounge. I Pads great idea.
Efficient and on time.
DAVID S. from Waikem Hyundai responded on 04/24/2015

Thank you for your support and being a valued customer at Waikem Hyundai.  We look forward to your visits and being of service to you in the future.  Please let us know if you have any needs that we can address for you.

Your Service Team
Charlie and Doug


DM
DENNIS M.
Orrville, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2015 Category: Service
Ease of getting an appointment
Good customer service
DAVID S. from Waikem Hyundai responded on 04/21/2015

We look forward to your service visits and thank you for choosing us as your service provider.  We look forward to being of service to you in the future.
Your service team,
Charlie and Doug


MS
MICHAEL S.
Louisville, OH
2013 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2015 Category: Service
great service
The service department is top notch. They always meet and then exceed my expectations.
DAVID S. from Waikem Hyundai responded on 04/21/2015

Thank you for giving us an opportunity to be your service provider.  We value your input and look forward to serving you in the future.  Your Service Team,
Charlie and Doug


Verified Customer
Canton, OH
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2015 Category: Service
excellent service
I have always received excellent servise.
DAVID S. from Waikem Hyundai responded on 04/15/2015

Thank you for being a valued customer of Waikem Hyundai.  Charlie and Doug look forward to your visits and being of service to you.  Let us know if there is anything you need and we will be glad to be of service to you.
Warmest Regards,
Your Hyundai Team
Charlie and Doug


MH
MICHAEL H.
Uniontown, OH
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2015 Category: Service
Fast and Easy service
Last year, I purchased 2 vehicles within 24 hours and all of my experiences with the service department have been excellent.
DAVID S. from Waikem Hyundai responded on 04/03/2015

Thank you for being a valued customer of Waikem Hyundai.  We always enjoy your visits and look forward to being of service to you in the future.

Your Service Team,
Charlie and Doug


RD
ROBERT D.
Massillon, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2015 Category: Service
Ease of getting appointment for service,friendly but professional.
Arrived abt.6 or 7 min. early they were ready for me. Comfortable lounge with comp. coffee and seating. Sonata taken care of promptly Quick, enjoyable experience. Will be back.
DAVID S. from Waikem Hyundai responded on 03/23/2015

Thank you for your comments and being a valued customer of Waikem Hyundai.  We value your input and look forward to serving you in the future.
Your Service Team,
Charlie and Doug


ET
EDWIN T.
Louisville, OH
2014 Hyundai Elantra GT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2015 Category: Service
EMPLOYEES
We could not be better pleased with the personnel and the service we received at our Waikem...they each go hand in hand!
DAVID S. from Waikem Hyundai responded on 03/19/2015

Thank you for your response.  You are a valued customer to us.  We strive to provide a friendly inviting atmosphere for our clients.  Your response lets us know where we have succeeded and serves to remind us to be ever vigilant to make sure we continue.  We look forward to serving you in the future! 

Your service team,

Charlie and Doug


RC
ROMANO C.
Massillon, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2015 Category: Service
How friendly everyone you talk to shows in their smile.
My loyalty shows, I bought my last six Hyundai's from Waikem Hyundai.
DAVID S. from Waikem Hyundai responded on 03/12/2015

You are a valued Loyal Hyundai and Waikem customer.  Thanks for your support and loyalty.  We look forward to being of service to you in the days ahead.

Your service team,
Charlie and Doug


KC
Karin C.
Canal Fulton, OH
2013 HYUNDAI ELANTRA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2015 Category: Service
Great Service!
This is my 4th Hyundai from Waikem and I am sure it won't be my last. Great car, dependable, great service-Don Warner is the best. Thanks
DAVID S. from Waikem Hyundai responded on 03/12/2015

Thank you for allowing us to be a part of your ownership process.  We look forward to serving you in the future.

Your service team,
Charlie and Doug