Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1658 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5rating 4.6666691
Original
Overall Rating 2.39394/5Overall Rating 2.39394/5rating 2.39394rating 2.39394rating 2.39394
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


RT
RICHARD T.
Canal Fulton, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2014 Category: Service
Service is Great
Service and waiting area excellent. Length of time was reasonable and relaxing.
DAVID S. from Waikem Hyundai responded on 11/11/2014

Thank you for giving us the opportunity to serve you.  You are a valued customer and we look forward to being able to assist you in the future.  Let us know if there is anything you need so we can address it in a timely manner. 

Thanks again,
Your service team,
Charlie and Doug 


Verified Customer
Massillon, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2014 Category: Service
Excellent Service
Provided outstanding service. Their facilities are very clean with nice amenities while you wait.
DAVID S. from Waikem Hyundai responded on 11/07/2014

Thank you for choosing Waikem as your dealer of choice.  You are a valued customer and we look forward to serving you in the future. 

Your Service Team
Doug and Charlie


PB
PATRICE B.
Canton, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2014 Category: Service
GREAT SERVICE
CHARLIE MINER IS AN EXCELLENT SERVICE WORKER - VERY PROMPT AND ATTENTIVE
DAVID S. from Waikem Hyundai responded on 11/04/2014

Thank you for your response and all your support.  We value you and your comments.  Charlie strives to be number one and has succeeded on many levels.  We look forward to being of service to you in the future.  Thank you for choosing Waikem as your dealer of choice.

Your Service Team
Charlie and Doug


IB
IRIS B.
Massillon, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2014 Category: Service
Great, prompt & courteous service.
This is the 2nd new Hyundai that I have owned. They are great cars & very reliable. They also look great. Bought the 1st one in 2000 & after almost 13 yrs. bought a 2013 without even considering any other make.
DAVID S. from Waikem Hyundai responded on 10/21/2014

Thank you for giving us the opportunity to assist you in servicing your Hyundai.  You are a valued client.  Please let us know how we can assist you in the future.  We look forward to being of service to you in the future!

Your Service Team
Charlie and Doug


RS
Richard S.
Navarre, OH
2013 HYUNDAI GENESIS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2014 Category: Service
Oil Change Regular Maintainence
Good service good price
DAVID S. from Waikem Hyundai responded on 10/20/2014

Thank you for letting us be a part of your service needs.  We look forward to being of service to you in the future.

Your Service Team,
Charlie and Doug


TM
Thomas M.
North Canton, OH
2008 HYUNDAI SONATA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2014 Category: Service
Oil Change Window Reminder
This is my second oil change in a row that a reminder sticker was not attached to my window. Are you no longer using this handy reminder?
DAVID S. from Waikem Hyundai responded on 09/08/2014

Thank you for your response.  We had an issue with our printer for the oil change stickers.  We have it up and running now so this should not occur again.  Thank you for letting us know they are so useful!  We also thank you for choosing Waikem as your dealer of choice.  We look forward to serving you in the future.

Your Service Team,
Charlie and Doug


EJ
Elaina J.
2010 HYUNDAI ELANTRA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2014 Category: Service
Professional as Always
Very responsive, easy to work with and everyone there is very professional. They take pride in their work, explain what was done and always make sure you are happy with the experience. Great dealership all around.
DAVID S. from Waikem Hyundai responded on 09/03/2014

Thank you for your response.  We strive to understand our client's needs and exceed their expectations.  Your comments help us to better understand where we succeed and helps motivate us to continue moving forward.  We look forward to the opportunity of serving you in the future.  Thank you for choosing Waikem Hyundai as your dealer of choice.
Your service Team,
Charlie and Doug


PK
PAUL K.
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2014 Category: Service
The service
Stop by with out an appointment needed a service call. They took me right away and did the service.. How great is that,,,,
DAVID S. from Waikem Hyundai responded on 09/02/2014

Thank you for your response and allowing Waikem Hyundai to service your vehicle.  We look forward to being of service to you in the future. 
Regards,
Your Hyundai Service Team
Charlie and Doug


KG
Kathleen G.
Canal Fulton, OH
2010 HYUNDAI ELANTRA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2014 Category: Service
quick service
I just brought my car in for the recall notice undercoat. It was done in less than half an hour, very nice !!
DAVID S. from Waikem Hyundai responded on 09/02/2014

Thank you for your response.  Charlie and Doug have undertaken the  challenge to provide outstanding customer service to every client.  Thank you for choosing Waikem as your dealer of choice.  We look forward to serving you in the future!

Your service Team,
Charlie and Doug


AC
AMY C.
Canton, OH
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2014 Category: Service
Customer service
Great customer service
DAVID S. from Waikem Hyundai responded on 07/31/2014

Thank you for giving us the opportunity to serve you.  We constantly strive to grow and improve.  Your encouragement helps us to guage whether we are moving in the right direction.   Thank you for being a loyal customer and choosing Waikem Hyundai as your dealer of choice.

Your Service Team,
Charlie & Doug


LK
LARRY K.
Mineral City, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2014 Category: Service
First Class
All aspects of service department are first class. My only criticism is the coffee.
DAVID S. from Waikem Hyundai responded on 07/25/2014

Mr. Kerr,
Thank you for your support and being a valued Waikem Hyundai customer.  We appreciate your business as well as your friendship.  We will pass on your critique of our coffee and hopefully get the supplier to enhance the offerings!  Thank you for choosing Waikem Hyundai as your dealer of choice!

Your Service Team,
Charlie and Doug


NC
NANCY C.
Massillon, OH
2013 Hyundai Elantra GT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2014 Category: Service
Charlie takes good care of my vehicles
Great prices Great people My family has been Customers since 1984
DAVID S. from Waikem Hyundai responded on 07/11/2014

Thank you for being a valued customer.  We enjoy your visits and value our relationship.  We look forward to serving you in the future! 
Your Waikem Hyundai Service Team-

Charlie and Doug


AF
Alan F.
Canton, OH
2011 HYUNDAI SONATA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2014 Category: Service
Saved Money
On my last L-O-F service at Waikem Hyundai, I saved a good amount of money. Had several coupons which lowered the normal L-O-F service charge. Keep offering the lower-priced coupons to your Hyundai customers. Thank you Waikem Hyundai!!!

Alan L. Foutz
DAVID S. from Waikem Hyundai responded on 07/08/2014

Thanks for giving us the opportunity to be your service partner.  We always have coupons offered and want to provide a great competetive environment for our clients.  Thank for being one of our valued customers!  We look forward to helping you in the future!

Your Hyundai Service Team at Waikem Hyundai.


JF
JUDITH F.
Navarre, OH
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2014 Category: Service
cleanliness, friendliness
love the Hyundai dealership, they do
an excellent job, very careing for the
customer.
DAVID S. from Waikem Hyundai responded on 07/01/2014

Thank you for being a valued customer of Waikem Hyundai.  We look forward to being of service to you in the future. 

Your Waikem Hyundai Service Team
Charlie and Doug


LM
LORETTA M.
Orrville, OH
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2014 Category: Service
Fast check-ups and oil changes
easy to get appointments, and don't have to wait long
DAVID S. from Waikem Hyundai responded on 06/24/2014

Thank you for your support.  When our customers respond, it helps us to know where we succeed and where we need to make adjustments to exceed their expectations.  You are a valued customer and we look forward to helping you in the future. 
Your Service Team
Charlie and Doug


BF
BETH F.
Uhrichsville, OH
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2014 Category: Service
saved me money by listening to me
Had recently had new tires, did not repeat alignment.
DAVID S. from Waikem Hyundai responded on 06/11/2014

In the sometimes hectic environment we are in, it is very critical to listen to the client's needs.  It is good to hear that we listened and worked to save you money.  We value your comments and choosing Waikem as your dealer of choice!  We look forward to being of service to you in the future.

Your Hyundai Team-Charlie and Doug


RC
Raejean C.
Massillon, OH
2013 HYUNDAI ELANTRA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2014 Category: Service
Great service!
I purchased my car one year ago, the sales rep Vaughn took his time to make sure we got the perfect car we wanted. He didn't pressure us into purchasing something we didn't want. He made sure we got a car with all the amenities we wanted along with the best price. I have my car serviced only at Waikem, they try to give you the best price they can, they always have $ off coupons, which is really helpful. The service is quick and efficient. I will continue to buy my vehicles from them in the future.
DAVID S. from Waikem Hyundai responded on 06/06/2014

Thank you for your response and being a valued customer of Waikem Hyundai.  We appreciate you choosing us as your dealer of choice and look forward to being of service to you in the future! 

Your Hyundai Team
Charlie and Doug


RB
Robert B.
Strasburg, OH
2013 HYUNDAI ELANTRA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2014 Category: Service
friendly
friendly, courteous and quick service.
DAVID S. from Waikem Hyundai responded on 05/30/2014

Thank you for choosing Waikem to be your dealer of choice.   You are a valued customer to us and we will strive to meet and exceed your expectations. Charlie and Doug look forward to serving you on your future visits!


DS
DAVID S.
Massillon, OH
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2014 Category: Service
The people
The people are great and build great relationships
DAVID S. from Waikem Hyundai responded on 05/29/2014

Thank you for choosing Waikem as your dealer of choice!


JM
JAY M.
Massillon, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2014 Category: Service
clean, neat dealership
speed of service...GREAT
DAVID S. from Waikem Hyundai responded on 05/09/2014

Charlie and Doug have been working hard to improve our processes.  It is gratifying to see the results of their success in providing a great service to our guests.  Thank you for making Waikem Hyundai your dealer of choice.