Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1670 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5rating 4.6666691
Original
Overall Rating 2.39394/5Overall Rating 2.39394/5rating 2.39394rating 2.39394rating 2.39394
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


JG
James G.
Massillon, OH
2013 HYUNDAI ELANTRA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/26/2014 Category: Service
Oil change & inspection &rotate tires
scheduling was easy service done in reasonable time.needed licence plate bulb, I thought would be a under covered items.quoted $18 I passed & did it myself for a couple of $$
DAVID S. from Waikem Hyundai responded on 12/29/2014

Thank you for giving us the opportunity to serve you.  There are a few items that do fall under the 12/12000 warranty for adjustments, bulbs, etc that you may want to review in your manual.  Other than that you have a best in class warranty that covers many items.  Any time you have a question, please feel free to ask.  We are happy to help guide you through the ownership process.  We look forward to being of assistance to you in the future.

Your Service Team,
Charlie and Doug


SW
SANDRA W.
Massillon, OH
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2014 Category: Service
GREAT PLACE TO DEAL WITH
EVERYBODY IS VERY FRIENDLY AND THEY GO OUT OF THEIR WAY TO MAKE YOU FEEL AT HOME, AND EASY TO GET TO.
DAVID S. from Waikem Hyundai responded on 12/29/2014

Thank you for supporting us as we strive to be a best in class service provider to you.  We look forward to your visits and our opportunities to serve you. 
Your service team,
Charlie and Doug


JM
JAY M.
Massillon, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2014 Category: Service
good people,friendly
This is the only place my car will ever get serviced.
DAVID S. from Waikem Hyundai responded on 12/29/2014

Thank you for your comments and being a valued customer of Waikem Hyundai.  We look forward to your visits and being of service to you.
Your service team,
Charlie and Doug


Verified Customer
Uhrichsville, OH
2004 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2014 Category: Service
People are nice
recall on the car
DAVID S. from Waikem Hyundai responded on 12/11/2014

We are so pleased you had a pleasant experience.  We strive to constantly improve and comments like yours help us to know where we succeed.  Thank you for the feedback.   We look forward to serving you in the future.

Your Service Team
Charlie and Doug


Verified Customer
Newcomerstown, OH
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2014 Category: Service
Friendly service
I received prompt and polite service.
DAVID S. from Waikem Hyundai responded on 12/11/2014

Thank you for giving us an opportunity to serve you.  Your input is valued and reviewed to help us work on constant improvements to serve our clients.  Thank you for your response.  Charlie and Doug look forward to serving you in the future.

Your Service Team
Charlie & Doug


AC
AMANDA C.
Canton, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2014 Category: Service
Going the EXTRA Mile!
Waikem Hyundai goes above and beyond in getting problems resolved promptly, professionally, and correctly. I was absolutely blown away by the amount of customer service that was provided to us in the case of a seized engine. They kept us informed every step of the way, worked to coordinate efforts and communication between the customer and Hyundai (at the corporate level) and made 100% sure that we were satisfied with the end result. My husband is a former mechanic and he is doubly impressed with the excellence at Waikem Hyundai!!!
DAVID S. from Waikem Hyundai responded on 12/03/2014

We are so glad that we could be of service to you.  Thank you for your comments.  We look forward to being of assistance to you in the future. 
Your Service Team
Charlie and Doug


DV
DANIEL V.
Canton, OH
2010 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/01/2014 Category: Service
customer service really friendly
I was very pleased with the customer service and the waiting area while waiting on vehicle
DAVID S. from Waikem Hyundai responded on 12/02/2014

Thank you for your visit.  Your advisor will be contacting you to keep in touch to see if there is anything we can do for you.  We wish you the happiest of holidays and a successful new year.

Your service team,
Charlie and Doug


TP
TIMOTHY P.
Canton, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2014 Category: Service
Great Service!
Been a customer since 2002 & i love the service department at Waikem Hyundai. The staff are always friendly & perform excellent service each time i go there. Any time there was a problem they corrected it right away. Thank you for excellent service.
DAVID S. from Waikem Hyundai responded on 11/26/2014

Thank you for being a valued client.  We always enjoy your visits and look forward to the next one.  Let us know if we can help you in any way in the future! 

Your service Team
Charlie and Doug


Verified Customer
Massillon, OH
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2014 Category: Service
Great job. Great attitudes! Love these guys!
As always, another great experience!

RT
RICHARD T.
Canal Fulton, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2014 Category: Service
Service is Great
Service and waiting area excellent. Length of time was reasonable and relaxing.
DAVID S. from Waikem Hyundai responded on 11/11/2014

Thank you for giving us the opportunity to serve you.  You are a valued customer and we look forward to being able to assist you in the future.  Let us know if there is anything you need so we can address it in a timely manner. 

Thanks again,
Your service team,
Charlie and Doug 


Verified Customer
Massillon, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2014 Category: Service
Excellent Service
Provided outstanding service. Their facilities are very clean with nice amenities while you wait.
DAVID S. from Waikem Hyundai responded on 11/07/2014

Thank you for choosing Waikem as your dealer of choice.  You are a valued customer and we look forward to serving you in the future. 

Your Service Team
Doug and Charlie


PB
PATRICE B.
Canton, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2014 Category: Service
GREAT SERVICE
CHARLIE MINER IS AN EXCELLENT SERVICE WORKER - VERY PROMPT AND ATTENTIVE
DAVID S. from Waikem Hyundai responded on 11/04/2014

Thank you for your response and all your support.  We value you and your comments.  Charlie strives to be number one and has succeeded on many levels.  We look forward to being of service to you in the future.  Thank you for choosing Waikem as your dealer of choice.

Your Service Team
Charlie and Doug


IB
IRIS B.
Massillon, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2014 Category: Service
Great, prompt & courteous service.
This is the 2nd new Hyundai that I have owned. They are great cars & very reliable. They also look great. Bought the 1st one in 2000 & after almost 13 yrs. bought a 2013 without even considering any other make.
DAVID S. from Waikem Hyundai responded on 10/21/2014

Thank you for giving us the opportunity to assist you in servicing your Hyundai.  You are a valued client.  Please let us know how we can assist you in the future.  We look forward to being of service to you in the future!

Your Service Team
Charlie and Doug


RS
Richard S.
Navarre, OH
2013 HYUNDAI GENESIS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2014 Category: Service
Oil Change Regular Maintainence
Good service good price
DAVID S. from Waikem Hyundai responded on 10/20/2014

Thank you for letting us be a part of your service needs.  We look forward to being of service to you in the future.

Your Service Team,
Charlie and Doug


JA
Joseph A.
Canton, OH
2013 HYUNDAI ELANTRA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/08/2014 Category: Service
THE SERVICE PERSONNEL..
I ENJOY THE WAY THE SERVICE PERSONNEL ALWAYS TRY TO EXPLAIN EVERYTHING THEY R GOING TO DO, AND WHEN THEY R DONE, THEY TELL U ALL THAT THEY DID, AND IF U NEED ANYTHING ELSE DONE.. PLUS THEY TELL U HOW MUCH IT WILL COST U BEFORE THEY DO THE WORK.. THANK U JOSEPH J ANTAL SR..
DAVID S. from Waikem Hyundai responded on 09/09/2014

Thank you for being a loyal client.  We appreciate your patronage and look forward to serving you in the future.

Your Service Team,
Charlie and Doug


TM
Thomas M.
North Canton, OH
2008 HYUNDAI SONATA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2014 Category: Service
Oil Change Window Reminder
This is my second oil change in a row that a reminder sticker was not attached to my window. Are you no longer using this handy reminder?
DAVID S. from Waikem Hyundai responded on 09/08/2014

Thank you for your response.  We had an issue with our printer for the oil change stickers.  We have it up and running now so this should not occur again.  Thank you for letting us know they are so useful!  We also thank you for choosing Waikem as your dealer of choice.  We look forward to serving you in the future.

Your Service Team,
Charlie and Doug


EJ
Elaina J.
2010 HYUNDAI ELANTRA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2014 Category: Service
Professional as Always
Very responsive, easy to work with and everyone there is very professional. They take pride in their work, explain what was done and always make sure you are happy with the experience. Great dealership all around.
DAVID S. from Waikem Hyundai responded on 09/03/2014

Thank you for your response.  We strive to understand our client's needs and exceed their expectations.  Your comments help us to better understand where we succeed and helps motivate us to continue moving forward.  We look forward to the opportunity of serving you in the future.  Thank you for choosing Waikem Hyundai as your dealer of choice.
Your service Team,
Charlie and Doug


PK
PAUL K.
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2014 Category: Service
The service
Stop by with out an appointment needed a service call. They took me right away and did the service.. How great is that,,,,
DAVID S. from Waikem Hyundai responded on 09/02/2014

Thank you for your response and allowing Waikem Hyundai to service your vehicle.  We look forward to being of service to you in the future. 
Regards,
Your Hyundai Service Team
Charlie and Doug


KG
Kathleen G.
Canal Fulton, OH
2010 HYUNDAI ELANTRA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2014 Category: Service
quick service
I just brought my car in for the recall notice undercoat. It was done in less than half an hour, very nice !!
DAVID S. from Waikem Hyundai responded on 09/02/2014

Thank you for your response.  Charlie and Doug have undertaken the  challenge to provide outstanding customer service to every client.  Thank you for choosing Waikem as your dealer of choice.  We look forward to serving you in the future!

Your service Team,
Charlie and Doug


KH
KATHLEEN H.
Canton, OH
2011 Hyundai Elantra Touring
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2014 Category: Service
Waikem review
Service was speedy. But a tool was left in my car that I have to return.
DAVID S. from Waikem Hyundai responded on 08/18/2014

Thank you for your support.  We will counsel with the technician to make sure this does not occur again.  This was an oversight on his part as he has not had this happen in the past.  Thank you for your understanding and choosing Waikem for your service needs.

Regards,
Your Hyundai team
Charlie & Doug