Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1628 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5rating 4.6666691
Original
Overall Rating 2.39394/5Overall Rating 2.39394/5rating 2.39394rating 2.39394rating 2.39394
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


CT
Cynthia T.
Midvale, OH
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Great service and great customer service
Always happy to come in for service. They are friendly, prompt, efficient and always thorough.
DAVID S. from Waikem Hyundai responded on 06/17/2019

Cynthia,
Thank you for responding. We feel every customer is part of our family!  I am glad that comes through!  As a member of our Waikem Hyundai Family, your feedbacked is valued!  If you need anything at all, please let Jeff know.  We are looking forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai 
Respond
 


ES
Edward S.
Massillon, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
service dept
went to the dealer with a minor issue;; headlight burned out. I did not have an appointment but the service dept got me in and out very quick. Love that Hyundai service
DAVID S. from Waikem Hyundai responded on 06/17/2019

Edward,
Thank you for letting us know about your experience.  When customers present us with an unplanned need, we always try to accomodate their need whenever possible.  I am glad we were able to provide for your safety by handling the headlight issue for you.  If you need anything at all, please let Jeff or Charlie know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


MB
Michael B.
Canton, OH
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Easy to schedule an appointment.
The service was fast and courteous.
DAVID S. from Waikem Hyundai responded on 06/17/2019

Michael,
Thank you for responding. It is good to hear from you.  As a member of our Waikem Hyundai Family, your feedbacked is valued!  If you need anything at all, please let Charlie know.  We are looking forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai 
Respond
 


JS
Joe S.
Navarre, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Great service
Great service
DAVID S. from Waikem Hyundai responded on 06/17/2019

Joe,
Thank you for responding.  As a member of our Waikem Hyundai Family, your feedbacked is valued!  If you need anything at all, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai 
Respond
 


RH
Robert H.
Canton, OH
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2019 Category: Service
the qualified workers
good service
DAVID S. from Waikem Hyundai responded on 06/13/2019

Robert,
Thank you for responding. We constantly train all our employees, especially techs to be fully factory trained for your best results.  I am glad that comes through!  As a member of our Waikem Hyundai Family, your feedbacked is valued!  If you need anything at all, please let Charlie know.  We are looking forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai 


BR
Brian R.
Canton, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Customer Service Outstanding
Jeff Russo did an outstanding job of explaining what needed to be done to my car at 30,000 miles. I had pre-purchased an Advantage Care Plan and he explained the pricing of services after the Advantage Care plan was applied. Jeff was able to look up my service history to make sure all necessary services had been performed in a timely manner. Thank you.
DAVID S. from Waikem Hyundai responded on 06/13/2019

Brian,
Thank you for telling us about your experience. It is a pleasure to hear from our Waikem Hyundai Family!  The Advantage Care plan is a great asset and helps minimize the remaining major maintenance interval costs.  I am glad we were able to address your needs in a timely manner.  If you need anything or we can help in any way, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


CJ
Craig J.
Massillon, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Great Service
Great and friendly service
DAVID S. from Waikem Hyundai responded on 06/13/2019

Craig,
Thank you for responding. It is a pleasure to hear from our Waikem Hyundai Family!  If you need anything or we can help in any way, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Dover, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/12/2019 Category: Service
Three trips to hopefully resolve issue
Believe this could have been corrected sooner and with less trips.
Bryan M. from Waikem Hyundai responded on 06/12/2019

Bryan M. from Waikem Hyundai responded on 06/04/2019
Thank you for responding.  We value your feedback. Jeff will be calling to discuss any concerns you might have and see what we can do to resolve them.  We look forward to talking with you.

Bryan Mulligan
Service Manager
Waikem Hyundai
330-478-0281#1147


LB
Lisa B.
Wooster, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Fast and friendly!
N/A
DAVID S. from Waikem Hyundai responded on 06/11/2019

Lisa,
Thank you for responding. It is great to hear from you!  You are a welcome member of our Waikem Hyundai Family!  If you need anything at all, please let Jeff know.  We are looking forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai 


BP
Bradley P.
Canton, OH
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Solid service
Jeff did a great job.
DAVID S. from Waikem Hyundai responded on 06/11/2019

Bradley,
Thank you for responding. It is great to hear from you!  As a member of our Waikem Hyundai Family your feedback is valued!  If you need anything at all, please let Jeff know.  We are looking forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai 


Verified Customer
Massillon, OH
2012 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/10/2019 Category: Service
#stillnotfixed
.
DAVID S. from Waikem Hyundai responded on 06/11/2019

I am sorry to hear the noise in your brakes returned.  Bryan or Charlie will be reaching out to you to see how we can resolve this for you.  Thank you for letting us know of the concern and giving us an opportunity to resolve it for you.

Dave Sams
Waikem Hyundai


CL
Carolyn L.
Massillon, OH
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Great customer service
The service technician is very knowledgeable friendly welcoming. Explained everything thoroughly
DAVID S. from Waikem Hyundai responded on 06/11/2019

Carolyn,
Thank you for responding. It is great to hear from you!  You are a welcome member of our Waikem Hyundai Family!  If you need anything at all, please let Jeff know.  We are looking forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai 


JW
Jacob W.
Canton, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
fine service
very efficient and timely and friendly service :)
DAVID S. from Waikem Hyundai responded on 06/10/2019

Jacob,
Thank you for responding. It is always great to hear from our Waikem Hyundai Family!  You are a welcome member of our Waikem Hyundai Family!  If you need anything at all, please let Jeff know.  We are looking forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


RA
Richard A.
Canton, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Service
Did an outstanding job. Very quick and helpful
DAVID S. from Waikem Hyundai responded on 06/10/2019

Richard,
Thank you for responding. It is always great to hear from our Waikem Hyundai Family!  If you need anything at all, please let Jeff know.  We are looking forward to  your next visit.

Dave Sams
Waikem Hyundai


BG
Beth G.
Orrville, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Great service
Great see
DAVID S. from Waikem Hyundai responded on 06/10/2019

Beth,
Thank you for responding. You are a welcome member of our Waikem Hyundai Family!  If you need anything or we can help in any way, please let Charlie know.  We are looking forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


MF
Marcia F.
Wooster, OH
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019 Category: Service
Great Service
We have become friends with so many of the folks at Waikem. It is so worth the 30 mile drive over to have great service! Thanks again Charlie, Don and Vaughn!
DAVID S. from Waikem Hyundai responded on 06/10/2019

Marcia,
Thank you for responding. It is always great to have you stop in.  I know everyone enjoys your visits!  You are a welcome member of our Waikem Hyundai Family!  If you need anything at all, please let Charlie know.  We are looking forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
North Canton, OH
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Waikem
Good service
DAVID S. from Waikem Hyundai responded on 06/10/2019

Thank you for letting us know of your experience!  It was great to hear from you.  As one of our Waikem Hyundai Family, your feedback is valued.  If you need anything at all, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


RR
Randy R.
Wooster, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Service
The service department is the best around and the salesman it's always friendly very helpful if I have any questions. Just a magnificent dealership all the way around.
DAVID S. from Waikem Hyundai responded on 06/07/2019

Randy,
Thank you for letting us know of your experience!  As one of our Waikem Hyundai Family, your feedback is valued.  We try to treat everyone as if they are part of our family and I am glad it comes through.  If you need anything at all, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


SS
Sheryl S.
Wadsworth, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
A++
Every point, start to finish, is honed for efficient, personable, care.
DAVID S. from Waikem Hyundai responded on 06/06/2019

Sheryl,
Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, your feedback is valued!  If you need anything at all, please let Charlie know. We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


DS
Daniel S.
Canton, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
friendley
friendley
DAVID S. from Waikem Hyundai responded on 06/06/2019

Daniel,
Thank you for letting us know about your experience.  We feel everyone is part of our Waikem Hyundai Family.  I am glad that is coming through.  If you need anything or we can help in any way,please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai