Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1632 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5rating 4.6666691
Original
Overall Rating 2.39394/5Overall Rating 2.39394/5rating 2.39394rating 2.39394rating 2.39394
96% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


BL
Brian L.
Navarre, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/06/2019 Category: Service

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/06/2019 Category: Service
Hyundai recall
Very courteous and on the ball . Took care of me right away , explained the reason for the recall and what it fixed . Was in and out in less than an hour.
Bryan M. from Waikem Hyundai responded on 03/07/2019

  
Bryan M. from Waikem Hyundai responded on 02/16/2019
Thank you for letting us know about your experience.  We will be calling you to discuss your experience and see how we can resolve this for you.

Bryan Mulligan
Service Manager
Waikem Hyundai


Verified Customer
North Canton, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Hassle-free visit for recommended service
Brought Sonata in for 11,250-mile service. It was easy to schedule the appointment and car was ready earlier than promised. Staff is always friendly, helpful and willing to answer any questions.

Overall Rating 1/5rating 1rating 1rating 1rating 1
11/19/2018 Category: Service
The devil is in the detailing.
Really poor job of detailing car. We'll go back to doing it ourselves, or use another firm.
DAVID S. from Waikem Hyundai responded on 11/19/2018

Thank you for reesponding. Your feedback is important to us.  Bryan Mulligan will be reaching out to you to resolve this concern.  Once again, thank you and we look forward to working out this matter.

Dave Sams
Waikem Hyundai

DAVID S. from Waikem Hyundai responded on 11/21/2018

Thank you for the follow up.  We look forward working with you in regards to your origingal concern.  I hope you have a very Happy Thanksgiving!  We look forward to seeing you soon.

Dave Sams
Waikem Hyundai


MA
Melissa A.
North Canton, OH
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2018 Category: Service
Follow up to first service appt
Was glad to here back so quickly regarding my concern and have it addressed. Appreciate the follow up and explanation of services available. In addition they offered to a wash when I am available. Will certainly take them up on the offer next time I am that direction.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/05/2018 Category: Service
First Service Appt
They did a great job getting me in promptly when I needed to adjust my fist service appt, service representative was knowledgeable and took time to explain what I was due for and showed me around since it was my first visit. They completed my services quickly but I was disappointed my vehicle was dirty and thought it should be given a compliment at wash with its appointment.
Bryan M. from Waikem Hyundai responded on 08/06/2018

Thank you for  responding. I will be calling to discuss your experiences and see how we can resolve any concerns.  This is not the usual experience for our customers, so I would like to see where the process has not worked.  Thank you for letting us know.  I look forward to talking with you.

Charlie Minner
Waikem Hyundai


Verified Customer
Massillon, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Service and follow up
David was wonderful with following up with me. He diagnosed the problem and put a plan into place to resolve it. Everyone is always wonderful there, Ryan has helped me before and was just as pleasant.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/26/2018 Category: Service
Service
The service there is always wonderful. The only thing i would complain about in the quality inspection of the work they've done. It has been several times where I had to return to get an issue fixed.
DAVID S. from Waikem Hyundai responded on 07/27/2018

Thank you for  responding. I will be calling to discuss your experiences and see how we can resolve any concerns.  This is not the usual experience for our customers, so I would like to see where the process has not worked.  Thank you for letting us know.  I look forward to talking with you.

Charlie Minner
Waikem Hyundai


Verified Customer
Canton, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Problem Solved
I am happy with my service now. It was satisfactorily resolved. Bryan was quick to resolve the issue.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/04/2018 Category: Service
Not fully satisfied with the service on my car
The car is wonderful. The service takes more than 1 1/2 hours for an oil change and they failed twice to rotate my tires. I might recommend this business to a friend because I love the car. I truly am disappointed in the service. I cannot answer the last question at this time. If service improves I could recommend Waikem Hyundai.
Bryan M. from Waikem Hyundai responded on 06/05/2018

Thank you for responding. It was my pleasure to help you on this visit.  If you need anything or I can help in any way, please let me know.  Don't forget to check our website for any specials prior to your next visit.  

Ryan Moorhead
Waikem Hyundai


SS
Steven S.
Massillon, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Charlie
Charlie called me and took care of me.

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/18/2018 Category: Service
Close to our house
I called the dealership and expressed my concerns and have not heard back from them. I would like to have the dealership explain to me why they were trying to sell work that did not need done. I got a second opinion and I saved myself and my family $1200. I am very disappointed and saddened by this experience. I have been a fan for the last 11 years.
Bryan M. from Waikem Hyundai responded on 04/18/2018

Thank you for responding.  I will be calling you to discuss your experience and trust we will be able to resolve any issues you may have.  I look forward to speaking with you.

Charlie Minner
Waikem Hyundai


DS
Dan S.
Massillon, OH
2008 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2018 Category: Service
Encouraged by the resolved oversight
Their response to a simple oversight was quick and efficient. I received both emails and phone calls, seeking to resolve the issue. Once an appointment was made, the service was performed. What impressed me was the attention to detail that I received. Mr. Minner realized that I was low on fuel. As a way of expressing regret for a simple oversight, he was kind enough to fill up my tank.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/25/2018 Category: Service
Disappointed
I believe there was a simple oversight in the midst of all the work. I cannot complain overall. There really just needs to be a system to double check that everything was done that was expected to be done.
DAVID S. from Waikem Hyundai responded on 01/26/2018

Thank you for responding.  I will be calling to discuss your concerns and ensure we have addressed them to your satisfaction.   We value your feedback and look forward to a quick resolution.

Charlie Minner
Waikem Hyundai


JL
Jack L.
Wooster, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2018 Category: Service
Resolving issues.
Thank you for resolving my seat belt issues. Appreciate your quick response.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/15/2018 Category: Service
Not happy
Not happy
DAVID S. from Waikem Hyundai responded on 01/15/2018

Jack,
I will be calling to review your experience.  Thank you for letting us know of your concerns.  I look forward to discussing how we can resolve any concerns you might have.

Charlie Minner & Bryan Mulligan
Waikem Hyundai


Verified Customer
Massillon, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2018 Category: Service
Appreciate the response
I appreciate Charlie reaching out in reference to my previous complaint. He was very gracious and apologetic. I will give Waikem another try based on that conversation.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/05/2018 Category: Service
Wish it were better
The service was done and i assume it was done correctly, but the service was not explained to me. Instead, I was sentbto the counter to pay and be on my way. As I was walking out around the back of the building to find my car, I noticed that I had been overcharged. My debit card was charged more than the invoice indicated. It was then corrected, but the entire service staff seemed put out by taking care of the customer. Not a very service driven staff
Bryan M. from Waikem Hyundai responded on 01/06/2018

Thank you for your response.  I will be calling you to discuss your service experience.  We value your input and feel all our customers are part of our Hyundai Family.  I am sorry we did not meet or exceed your expectations as we normally do. I look forward to your comments and restoring your confidence in our ability to meet or exceed your expectations.

Bryan Mulligan
Waikem Hyundai


JM
Jessica M.
Massillon, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2017 Category: Service
they did a good job
The techs did a good job on my car and the service manager worked great with me. Thank you!!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/15/2017 Category: Service
All that money
I spent almost $500 with your dealership and my car couldn't have been washed at least? I mean, sure I got a business card with a handwritten "1 free wash" on the back because I asked but it should be routine as much as you charge.
DAVID S. from Waikem Hyundai responded on 09/15/2017

Jessica,
Thank you for your response. It through feedback that we can address your concerns.  We do not have a car wash facility in our store yet.  It has been under consideration by upper management.  In an effort to address  your concern, you were offered a free wash which will be handled on an exceptional basis.  We hope to have this remedied by the end of the year so it will be routine in the future.  Please accept our apology for the inability to offer car washes at this time.  Any time you have a need or request, please communicate it to your advisor and we will strive to meet or exceed your expectations.  Thank you for understanding during this improvement process that is being undertaken.

Brian Mulligan
Service Director
Waikem Hyundai


Verified Customer
Massillon, OH
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2017 Category: Service
Routine Mainenance
Maintenance completed as required. Thank you.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/13/2017 Category: Service
Service very Slow
Simple oil change should not take between 60 and 90 minutes.
DAVID S. from Waikem Hyundai responded on 09/13/2017

Thank you for your response.  I will be calling you to discuss your service experience.  We value your input and feel all our customers are part of our Hyundai Family.  I am sorry we did not meet or exceed your expectations as we normally do. I look forward to your comments and restoring your confidence in our ability to meet or exceed your expectations.

Bryan Mulligan
Waikem Hyundai


KM
Keerstin M.
Apple Creek, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2017 Category: Service
Good work!
Thought there was an issue with the way the motor was put back together, then had another mechanic look at it and it was all good! Great job waikem. Will return

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/27/2017 Category: Service
Not too happy
Im disappointed that they put my car back together without fixing the broken bracket or even telling me lt was broke. If it's not a necessary part I still would like to know this information. I normally trust waikem with all the work for my car. I like the company but that really does concern me.
DAVID S. from Waikem Hyundai responded on 05/30/2017

Thank you for responding.  I will be calling you to discuss this visit and the concerns you raised.   I look forward to resolving your concerns.

Charlie Minner
Waikem Hyundai


JS
John S.
Canton, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2017 Category: Service
Revised Review
Waikem addressed my concerns.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/23/2017 Category: Service
Sonata service
Average
DAVID S. from Waikem Hyundai responded on 05/24/2017

Thank you for responding.  I will be calling to discuss your concerns and see if we are able to resolve any issues you may have.

Charlie Minner
Waikem Hyundai


MW
Maurice W.
Massillon, OH
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2017 Category: Service
service
I am satisfied with my service.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/19/2017 Category: Service
Service
Normally good service and timely.
DAVID S. from Waikem Hyundai responded on 05/22/2017

Maurice, 
Thanks for your feedback.  If you need anything, please call.  I will do my best to ensure your future experiences are the best!

Charlie Minner
Waikem Hyundai


MB
Marie B.
New Philadelphia, OH
2009 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2017 Category: Service
return visit
Your service department was extremely good at resolving my problems with the last service visit. After checking the right rear tire for any defect and proper sealing and changing the rear window wiper, I am confident of safety of my vehicle. Your service manager was very reassuring to the quality of service and went above and beyond with to make me more comfortable with your service department. My confidence in your establishment has been renewed. Thank you for your concern and rapid response.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/15/2017 Category: Service
Like the vehicle, fairly decent time & amount for service. Depending on future service, I am skeptical of your quality assurance processes.
I depend on your efficiency for my passengers safety when I drive my car. When you say you did something, I need it to be true.
DAVID S. from Waikem Hyundai responded on 05/16/2017

Thank you for responding,  I eill be calling to review your concerns and address a resolution for you.

Sincerely,
Bryan Mulligan
Waikem Hyundai


Verified Customer
Canton, OH
2006 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2017 Category: Service
Great customer service
I had a problem and it was resolved immediately. Great way to get my future business!

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/11/2017 Category: Service
Vehicle just purchased and problems within 6 weeks
Vehicle just purchased and costly problems that should have been noticed in the so called inspection are needing fixed already. Very disappointed in purchase.
Bryan M. from Waikem Hyundai responded on 05/11/2017

Thank you for responding. I will be calling shortly to discuss your recent visit.


Verified Customer
North Canton, OH
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2017 Category: Service
Recall
The service department contacted us and graciously went over the part order and situation. He also took time to go over additional recalls and determined only one affects our vehicle and they will do the review when we return. He also explained the two extended warranties on the vehicle. It was wonderful that he called us so quickly. Thank you

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/08/2017 Category: Service
Pending Parts
Pending Parts
Bryan M. from Waikem Hyundai responded on 05/09/2017

Thank you for responding, I will be calling you to discuss your recent visit.


Verified Customer
Canton, OH
2007 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2017 Category: Service
engin light
after talking to service manager ,feel better about my visit.
belive he has done a good job to help.
although autozone would have scan for free.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/18/2017 Category: Service
check engin light
no comment
DAVID S. from Waikem Hyundai responded on 01/19/2017

Thank you for your feedback.  Your advisor will be following up with you to discuss your concerns and the findings with the scan performed.  We value your input and will work to resolve any concerns you may have.

Bryan Mulligan
Service Director
Waikem Hyundai


Verified Customer
Massillon, OH
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/04/2016 Category: Service
Car bumper repair
I took my Elantra GT there for my bumper to be repaired. It was there for three days . The bumper was separated about 1/2 inch from the car. It was taken to the body shop. It was returned to me. It started separating again. I took it to another dealer and to my surprise they put it.back together with putty. No clips were put there to keep it in place, so due to the hatchet job they did to my auto, the warranty would not cover it. So I traded my vehicle in and would not recommend this dealer to anyone. They are not for the customer. I have not been pleased with other services for me that they had done. Ann Herman.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/04/2016 Category: Service
Lousy service
Waikem Hyundai is not a good place to deal. I left there and went to another dealer.
DAVID S. from Waikem Hyundai responded on 09/06/2016

We understand your concern.  We also know you do not own this car and are haaving it removed from your ownership.  As such we are sorry you had a bad experience in the past even though it was not this visit since you no longer own this car.  We will have this corrected in the database as you have requested.

Charlie


Verified Customer
Canton, OH
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2016 Category: Service
Was very helpful and fixed the issues that I had thank u
Chris was fantastic had a issue and resolved it right away thank u

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/18/2016 Category: Service
Asks for certain things to be done and was not now have to return
Was awesome first time not so great this time
DAVID S. from Waikem Hyundai responded on 08/18/2016

Thank you for responding and letting us know of your concerns.  We value your input and Charlie will be calling to discuss your visit.  We look forward to getting an opportunity to resolve any outstanding concerns you might have.

Warmest Regards,
Dave Sams
Fixed Operations Director
Waikem Auto Group

DAVID S. from Waikem Hyundai responded on 08/19/2016

Thank you for allowing us to resolve your outstanding concerns.  We look forward to serving you in the future!

Warmest Regards,
Charlie Minner